In my opinion, many of those people don't actually understand what AI is and what it is actually useful for.. They have not yet understood that "intelligence" is not actually what is provided.
Instead they have in front of them a very fast search engine that quickly collates, filters and sorts results that it has gleaned from the web and possibly one or two other resources... But, it cannot invent that which it does not know about, or make useful abstractions, nor can it provide answer to questions that are badly formulated.. And the big problem is with the data that it does have, if that data is skewed then you will never get anything but a skewed reply and the user does not know this
One of my non-it collègues has managed to build a simple website using AI results, there is nothing fantastic here, but he is unable to understand why it is so difficult to make minor adjustments, he has no formal training or experience on how or which changes to the HTML, Javascript or CSS. So he spends hours trying to get the AI engine to change the code for him but because he does not understand the code behind the site and therefore does not know how to ask the engine how to make the suitable ajustements.
He is using the a specialized tool for a job that he does not know how to perform. It's like giving a calligraphy brush to a four year old and expecting them to be able to write Japanese poetry.
AI is a good tool when used in the appropriate hands, but almost useless when used by those with little or no knowledge. Some of them would simply be better of just using Google.