"supporting our customers"
That's a bloody joke for a start. I have (had - my wife still is) been a Jag owner since the early 90's moving to each iteration of the XJ as it came out. And would be doing so today except 5 years ago the dealer said "there won't be another XJ for 2 years and then it will be electric". So if they can give two fingers to the loyal customer I can do the same to them.
Fact is, apart from anything else, their service network was abominable. It got to the point I had to source parts online from other Jaguar shops since the factory did not have them. So not even persevering with the old XJ. Bye-bye JLR it was not fun.