Whether you’ve completed this survey before or you’re providing feedback for the first time, we’d like to thank you for sharing your valuable thoughts. We’re looking forward to feedback!
Posted by Susie Reinecke - AdSense Publisher Happiness Team
What is an account suspension?
If your account was suspended due to invalid traffic, ad serving has been turned off on all of your content for a fixed period (most frequently 30 days). This includes any website, YouTube channel, and/or mobile app. Please know that we will deduct revenue from your account and will credit advertisers with the withheld revenue where appropriate and possible. If there are no further compliance issues with your account, it will be automatically re-enabled after the fixed period.
Please note that your account is still active, and an account suspension is not the same as having your account disabled. If your account was disabled due to invalid traffic, your account is no longer serving ads, and you will be unable to monetize with any Google ad solutions. As with account suspensions, please know that we may deduct revenue from your account and may credit advertisers with the withheld revenue where appropriate and possible.
In addition to monitoring for policy violations, we analyze all clicks and impressions to determine whether they might artificially drive up an advertiser's costs or a publisher's earnings. If we determine that your account has invalid traffic, then we may suspend or disable your account. Please know that we may deduct revenue from your account and may credit advertisers with the withheld revenue where appropriate and possible.
Here are some common reasons for why your account may get suspended:
Clicking ads on your own site and/or YouTube channel: Publishers may not click their own ads or use any means to inflate impressions and/or clicks artificially, including manual methods. Testing your own ads by clicking on them isn't allowed. Additionally, YouTube publishers should skip ads when viewing their own videos to avoid artificially inflating advertiser costs.
For AdSense ad placements on sites, please use the Google Publisher Toolbar if you want to click the ads to check the landing pages or view more details about the ads. The Toolbar will allow you to check the destination of ads on your page without the risk of invalid clicks.
One or more users repeatedly clicking your ads: Don't encourage or ask your friends, family, co-workers, or general users to click on your ads. This includes asking for users to support your site or YouTube channel, offering rewards to users for clicking ads, and promising to raise money for third parties for such behavior.
We also recommend that you check your associated AdSense email for more information regarding your account suspension.
What steps should I take during the suspension period?
Account suspension gives you time to investigate the sources of invalid traffic, identify and block suspicious traffic, and put measures in place to ensure clean traffic. We recommend learning how to segment your traffic to help you best understand, monitor, and evaluate the traffic to your site. This may also help you identify sources of invalid traffic.
Visit our Help Center for more information about suspended accounts due to invalid traffic.
How can I appeal an account suspension?
Account suspensions are currently not appealable. You can use this time to investigate your traffic sources and make adjustments to help prevent invalid traffic in the future. Provided that there are no further compliance issues with your account, it will automatically be reinstated once your suspension period is served.
Please don't fill out the invalid traffic appeal form because that form is reserved for disabled accounts, and you will receive an email that says we can't process this appeal.
If you would like to provide additional feedback to help us improve our processes and communications, you may do so using our suspended publisher feedback form.
When will my account be re-enabled?
If there are no further compliance issues with your account, it will be automatically re-enabled after the fixed period (most frequently 30 days).
What happens if after my account was re-enabled, my account continues to generate invalid traffic?
If, after your account has been re-enabled, invalid traffic persists and continues to contribute low value traffic to our ads ecosystem, then we may need to disable your account.
Visit our Help Center for more information about suspended accounts due to invalid traffic. We look forward to your return to the AdSense network in good standing after the suspension ends.
Posted by: Danielle Chang, Ad Traffic Quality team
2. Once verified, enable site authorization. Site authorization is an optional feature that lets you identify your verified sites as the only sites that are permitted to use your Google ad code.
Click Settings in the sidebar.
In the dropdown, select My sites.
On the "Manage sites" page, click More
Click Site authorization.
Next to "Only authorize my verified sites to use my ad code", turn the switch on
Click Save. Your changes should take effect within 48 hours.
Once your sites are verified and site authorization is turned on, ads will still show on the unverified site(s), and impressions and clicks will be recorded. However, advertisers will not be charged, and you won't receive any earnings for that site. Any policy violations that occur on these sites also won’t count against you.
The URLs will still show up in your list of sites so you are aware of who else is using your ad code. The sites may also still show in your performance report in order to keep a definitive record of activity. If you are seeing the sites in your reports but don’t want to, consider setting your report type to “Verified Sites” to ensure you are only seeing data related to your verified sites. More on managing your sites here.
Post by Brandon Canniff, AdSense Support Specialist
Tweet, post, comment, or reply to AdSense on Twitter or Google+ asking your question during the office hours.
Please do not provide personally identifiable information in your tweets or comments.
If you can’t attend during our office hour times, be sure to use #AskAdSense in your tweet, post, comment or reply to AdSense and we’ll do our best to respond during our weekly office hours.
On October 27th, John Brown, Head of Publisher Policy Communications for Google, will be joining our office hours to provide transparency into our program policies. John is actively involved with the AdSense community helping to ensure that we continue to make a great web and advertising experience. You can also follow John on the SearchEngineJournal.com column "Ask the AdSense Guy" to learn more about Google ad network policies, processes, and best practices.
AdSense strives to provide many ways to help you when you need it, we’re happy to extend this to our Twitter and Google+ profiles. Be sure to follow us and we’re looking forward to speaking to you there.
We hope that this widget will help solve your problems directly within your AdSense account, eliminating the need to switch back and forth between tasks.
Additionally, if you consistently earn more than $25 per week (or the local equivalent), you may be eligible to email the AdSense support team. If you don’t meet the earnings threshold, you can still get help through the issue-based troubleshooters in the AdSense Help Center or by using these relevant resources:
AdSense Help Center: Articles written to help you get started and grow your AdSense account
AdSense Troubleshooting: A step-by-step guide to help you solve or "troubleshoot" your issue
AdSense Help Forum: Post your questions and get answers and advice from the community
Guide to AdSense: Designed to help you understand the program before you sign up for AdSense
Optimizing AdSense: Videos created to help you earn more from your account
Quora: Answers on topics like: ad placement, mobile strategy, audience engagement, and more.
The AdSense support team is here to help so you can continue to focus on creating amazing content for your audience. Use the support resources noted above when you require assistance and let us know on Twitter or Google+ how we can improve your support experience.
If you have more than one Google Account, your AdSense account will be linked to only one of them. If you're signed in but don't see your AdSense account, you may be signed into a different Google Account. Try logging in with a different email and password. 5. Your Google Apps account is not opted in for AdSense
If your email is linked to Google Apps, the Google Apps administrator might have turned off AdSense service for the whole Google Apps account. To fix this, ask your domain administrator to grant you access for AdSense. You can contact Google Apps support if you have more questions.
