Activating and deactivating the HelpDesk account

To activate or deactivate the HelpDesk account:

1. In the main window of the program web interface, open the management console tree and select the Settings section and General Settings subsection.
2. In the Activate HelpDesk Account section, do one of the following:
   • Flip on the toggle switch next to the name of the Activate HelpDesk Account settings group if you want to activate the HelpDesk account.
   • Flip off the toggle switch next to the name of the Activate HelpDesk Account settings group if you want to deactivate the HelpDesk account.