Accessibility Plan

Stokes Seeds is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.

Our accessible customer service policies are consistent with the principles of independence, dignity, integration, and equality of opportunity for people with disabilities.

Training

We are committed to training all employees and volunteers in accessible customer service, other Ontario’s accessibility standards and aspects of the Ontario Rights Code that relate to persons with disabilities. Training of our employees and volunteers on accessibility relates to their specific roles.

We train every person as soon as practicable after being hired and provide training in respect of any changes to the policies. We maintain records of the training provided including the dates on which the training was provided and the number of individuals to whom it was provided.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, this organization will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services if available.

Information and Communications

We communicate with people with disabilities in ways that take into account their disability. We will work with the person with disabilities to determine what method of communication works for them. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports In a timely manner, taking into account the person’s accessibility needs due to disability and at a cost that is no more than the regular cost charged to other persons.

We have a process for receiving and responding to feedback and the process is accessible to persons with disabilities upon request.

We are committed to meeting internationally-recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements in accordance with Ontario’s Accessibility laws.

Employment

We notify employees, job applicants and the public that accommodations can be made during recruitment and hiring. We notify job applicants when they are individually selected to participate in an assessment or selection process that accommodations are available upon request. We consult with the applicants and provide or arrange for suitable accommodation.

We notify successful applicants of policies for accommodating employees with disabilities when making offers of employment.

We notify staff that supports are available for those with disabilities as soon as practicable after they begin their employment. We provide updated information to employees whenever there is a change to existing policies on the provision of job accommodation that take into account an employee’s accessibility needs due to a disability.

Where needed, we will also provide customized emergency information to help an employee with a disability during an emergency. 

Feedback Process

Stokes Seeds welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns.

Feedback may be provided in the following ways:

Email Address

[email protected] 

Mailing Address

296 Collier Road South, PO Box 10, Thorold, ON L2V 5E9

Phone Number

905-688-3634

Stokes Seeds ensures our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.

For more information on this Accessibility Plan, or to provide feedback, please contact us and our team will respond to your inquiry as soon as possible.