Resetting your password

If you forget your password for your Kaspersky Security Center Cloud Console account, you can restore access to your account by resetting your password.

To reset the account password:

1. In your browser, go to Kaspersky Security Center Cloud Console.
2. Click the Sign in button.
3. In the Sign in to Kaspersky Security Center Cloud Console window of the Kaspersky Account portal that appears, click the Forgot your password? link.
4. Enter the email address that you specified when creating your account.
5. Click Next.
6. A message from Kaspersky is sent to the email address that you specified. The message contains a one-time security code.

   Open the email message in your mailbox, and then copy the one-time security code that it contains.

7. Return to Kaspersky Account, and then paste the copied code to the entry field.
8. If you configured a secret question, answer this question.

   If you set up two-step verification, enter the one-time security code that is either sent to you by SMS or generated in your authenticator app (depending on the two-step verification method that you set up).

9. In the window that opens, type a new password.
10. Click Save.

    The new password for signing in to Kaspersky Security Center Cloud Console is saved.

If you did not receive an email message, check the email address that you entered, your spam folder, and then try again. If you do not receive a message when you try again, the email address you specified is probably not registered on the website. Please contact Kaspersky Technical Support.