ãé£è¼ãã¯ã¬ã¼ã ã®å¿çå¦ãã¯ã¬ã¼ã å¿å¯¾ã®æ¥µæã¯ã¬ã¼ã ã¯ãå¿å¯¾æ¬¡ç¬¬ã§ã客æ§ã¨ã®é¢ä¿ãæ·±ãããã£ããã«ããªããã客æ§ã¨ã®é¢ä¿ãéåãããã£ããã«ããªãã¾ããå¿çå¦ããã¼ã¹ã«ãç§å¦çãªã¯ã¬ã¼ã å¿å¯¾æ³ãèãã¦ã¿ã¾ãããã ååããµã¼ãã¹ã«ä¸æºããã顧客ã®ãã¡ãå®éã«ã¯ã¬ã¼ã ãè¨ã顧客ã¯10%æªæºã90%以ä¸ã®é¡§å®¢ã¯ãä¸æºããã£ã¦ãé»ã£ã¦ãã¾ããã»ã¨ãã©ã®å ´åã顧客ã¯ã¯ã¬ã¼ã ãè¨ããã«é»ã£ã¦ç«¶åä»ç¤¾ã®ãã¨ã¸å»ã£ã¦ããã¾ãã ä¸æ¹ãããä¼æ¥ã®èª¿æ»ã«ããã¨ãã¯ã¬ã¼ã ãé©åã«è§£æ±ºãããå ´åã顧客ã®åè³¼å ¥çã¯80%ãè¶ ãããã¨ãåãã£ã¦ãã¾ããã¯ã¬ã¼ã ã¯ã顧客ã¨ã®é¢ä¿ãæ·±ãããã£ããã«ããªãå¾ãã®ã§ãã ããã¾ã§ãã¯ã¬ã¼ã å¿å¯¾ã®ããã¥ã¢ã«æ¬ã¨ããã¨ã話ãæ¹ãä¸å¿ã«ãããã®ãã»ã¨ãã©ã§ãããããããã¯ã¬ã¼ã å¿å¯¾ã®æ¬è³ªã¯ãã©ã®ãããªè©±ãæ¹ããããã§ã¯ãªãã顧客ã®å¿çã«æ²¿ã£ãå¿å¯¾ãã§ãããã«ããã®ã§ãã ä»åã¯ã
ã¯ã¬ã¼ã ã®å¿çå¦â¦â¦ã客æ§ãæããã2ã¤ã®å¼ãé人ã¯ãªãæãã®ãâ¦â¦ã¯ã¬ã¼ã ãå¿çå¦çã«è¦ã¦ããã¾ããããã¯ã¬ã¼ã ã®åå ããç§ãã¡ã®é失ã§ãããã¨ã客æ§ã®èª¤è§£ã§ãããã¨ãç§ãã¡ã¯ã客æ§ã®æããéããå解ã«å°ããªããã°ãªãã¾ããããã®ããã«ã¯ãæãããç解ãããã¨ãä¸çªã®è¿éã§ãã ç§ãã¡äººéã«ã¯ãæããã¨ããææ ãããã¾ãã失礼ãªæ±ãããããã¨ãã侮辱ãããã¨ããè¡åãæèãéªéãããã¨ãããããªã¨ãã«ãæãããçºçãã¾ãã ã¯ã¬ã¼ã ãåºãã客æ§ã¯æã£ã¦ãã¾ããã¯ã¬ã¼ã ã®åå ãç§ãã¡ã®é失ã§ãããããã客æ§ã®èª¤è§£ã§ãããããç§ãã¡ã¯ã客æ§ããªã ããå解ã«å°ããªããã°ãªãã¾ãããã客æ§ã®æããéããå解ã«å°ãã«ã¯ããæããã®å¿ççã¡ã«ããºã ãç解ãããã¨ãæãéè¦ã§ããæããçºçããä»çµã¿ãç解ããã°ãæããéããããã«ã¯ã©ãããã°ããããè¦ãã¦ãã¾ãã ã§ã¯ããã£ããã人ã¯ãªãæãã®ããã«
ä»åã¯ãã客æ§ã®æããéããå ·ä½çãªæ¹æ³ãç´¹ä»ãã¾ããã客æ§ã®æããéããã«ã¯ã失ãããã³ã³ããã¼ã«æãåãæ»ãããå·ã¤ããèªå°ææ ãçãã¦ããããã¨ããã¤ã³ãã¨ãªãã¾ãã ã客æ§ã®å¤±ãããã³ã³ããã¼ã«æãå復ããã«ã¯ãã客æ§ãã³ã³ããã¼ã«æãå¾ãããããã«å¿å¯¾ãããã¨ã§ã失ã£ãåãåãåããã¾ããå·®ãå¼ãã¼ãã«ãªãã¨ã客æ§ã®æãã¯éã¾ãããã©ã¹ã«ãªãã¨äººã許ãå¯å¤§ããçã¾ãã¾ããã³ã³ããã¼ã«æãååã«é«ã¾ãã°ãã客æ§ã¯é¢ä¿ä¿®å¾©ã«åãã¦ç©æ¥µçã«è¡åããããã«ãªãã¾ãã å çã³ã³ããã¼ã«ã¨å¤çã³ã³ããã¼ã« ã³ã³ããã¼ã«æã¨ã¯ãèªåãè¡åãããã¨ã«ãã£ã¦ãæã¿éãã®ç¶æ³ãä½ãåºããã¨ããæè¦ã®ãã¨ã§ããç§ãã¡ã«ã¨ã£ã¦ã³ã³ããã¼ã«æãæã¤ãã¨ã¯ãã¨ã¦ãéè¦ãªãã¨ã§ãã å¿çå¦ã§ã¯ããç©äºãã³ã³ããã¼ã«ãã¦ããã®ã¯ãèªåã®è¡åãè½åãªã©ã§ãããã¨èããå¾åãå¼·ã人ããå çã³ã³ããã¼ã«åãã¨ããã¾ã
ãè¦æ ãã¨ãã¯ã¬ã¼ã ãã¯éã èª æãæã£ã¦è©±ãèããè¦æ ã»ã¯ã¬ã¼ã 対å¿ã¢ããã¤ã¶ã¼ãé¢æ ¹ çä¸æ° ï¼é´æ¨ ã¦ãµï¼ããªã¼ã©ã¤ã¿ã¼ï¼ æ¶è²»è ãããåå¼å ããè¦æ ãåããã®ã¯ãæ鬱ï¼ãããã¤ï¼ãªä»äºã ã製åã®æ éã«ããè¿åãªã©ãæããã«ãã¡ãã®ãã¹ã ã¨åãããã®ãªãã²ããããè©«ã³ãããããªããããããé»è©±ä»£ãè¦æ±ãããããé¨é·ãåºãã社é·ãåºãã¨æãç¶ããããã¨ãã£ãçä¸å°½ãªè¦æ ã«ã¯ãæããã¦å¿ããã¹ããªã®ãã©ããã ç¾è²¨åºã®ã客æ§ç¸è«å®¤ã§1300件以ä¸ã®è¦æ å¦çãçµé¨ããè¦æ å¦çã®ãããé¢æ ¹çä¸æ°ã¯ãè¦æ ã¨ã¯ã¬ã¼ã ã¯éããç¾å ´ã§ã¯è¦æ ããã¯ã¬ã¼ã ãå¢ãã¦ãããã¨è¨ããã§ã¯å¯¾å¦ã«å°ãã¯ã¬ã¼ã ã訴ãã人ãå¢ããã®ã¯ãªãããã¯ã¬ã¼ã ãåããå´ãè¦ãã¦ããã¹ãã対å¿ã®ãã¯ããã¯ã¨ã¯ãé£è¼ç¬¬1åã¯é¢æ ¹æ°ã«ã¯ã¬ã¼ã 対å¿ã®åºæ¬ç¥èãã第2åã¯ã³ã¼ã«ã»ã³ã¿ã¼ç ä¿®ãæããã浦éååæ°ã«ãã¯ã¬ã¼ã 対å¿ã®å®è·µ
2012å¹´12æ8æ¥ 14æ8å ãªã³ã¯ãã³ãã¼ãã by ã©ã¤ããã¢ãã¥ã¼ã¹ç·¨éé¨ ãã£ããè¨ã㨠米ã®ç©ºæ¸¯ã«ãè·ç©ã®å¾ ã¡æéãé·ããã¨å¤ãã®ã¯ã¬ã¼ã è·ç©ã®å¼ãåãå ´æãé ãã«è¨å®ãã空港å ã§é·ãè·é¢ãæ©ãããæ¹æ³ã§è§£æ±º ããã天æã ããã¨æµ·å¤æ²ç¤ºæ¿ã§ç§°è³ãç¸æ¬¡ã ã¢ã¡ãªã«ã»ãããµã¹å·ã«ãããã¥ã¼ã¹ãã³ç©ºæ¸¯ã§ã¯ã以åããã¹ã¼ãã±ã¼ã¹ãªã©ã®è·ç©ã®å¾ ã¡æéãé·ãã¨å¤ãã®ã¯ã¬ã¼ã ãããã¾ããã ã¨ãããããæ段ãã¨ã£ã¦ã¿ãã¨ãããè·ç©ãéã¶ã¹ãã¼ãããããããã§ããªãã®ã«ãã¯ã¬ã¼ã ã®æ°ããã£ã¨æ¸ã£ãã®ã§ãã ãã£ãããã©ããªæã使ã£ããã¨ããã¨â¦â¦ã ãã®è§£æ±ºæ³ã§ããã ãè·ç©ã®å¼ãåãå ´æãé ãã«è¨å®ãã客ã«ç©ºæ¸¯å ã§é·ãè·é¢ãæ©ãããããã«ãããã¨è¨ããã®ã ããã¨ä¸æ°ã«ã¯ã¬ã¼ã ã®éãæ¸ã£ãã¨è¨ãã®ã§ãã 人ã¯ãã£ã¨ç«ã£ã¦å¾ ã£ã¦ãã¨ãããããä½åã«æ©ããããæ¹ãã¹ãã¬ã¹ãæãã«ããããã§ã
ãããã¯ãããã¨å çã§ããâ¦ã åçJALã®å¿ææ°ï¼ãããã¨æªæï¼æ¼«ç»å®¶ï¼ http://zasshi.news.yahoo.co.jp/article?a=20121119-00000002-voice-pol éå»ãå½éç·ã§å¤äººå®¶æã®èµ¤ã¡ããå·æ³£ã«ãã¬ãå¤å½äººãé¨ãã§æ©ä¸é®æãããããä¹å®¢å士ã®ãã©ãã«ã§å£è«ããæ®´ãåãã«çºå±ã¨ããç¾å ´ãä½åº¦ãç®æããç§ã¨ãã¦ã¯ãJALï¼æ¥æ¬èªç©ºï¼ãå«ãæ¥æ¬ã®èªç©ºä¼ç¤¾ã¨ããã®ã¯ä½ã¨å¿ãåºãã®ã ããã¨æãã®ã§ããã å®éãç§ãä½åº¦ã赤ã¡ãããé£è¡æ©ã«ä¹ããã¾ãæ°å§ã®å½±é¿ã§è³ãçãã®ãã家å ããä¹³ãããã¦ãæ³£ãæ¢ã¾ãªãã¨ããçµé¨ããã¦ããã®ã§ãå®ã«å¿ã®çãã¨ããã§ã¯ããã¾ãããæè¿ã§ã¯ãé·ç·ãã·ã¼ããã«ãããããããªãã§æ³£ãã®ã§å¤§å¤ã§ãã ãããã®ãããã¯ãåä¾ããããããªããã§èµ¤ã¡ããã®æ³£ã声ã¸ã®å容æ§ã¯å¤§ããç°ãªããã®ã ããã¨æãã¾ããé»è»ã§ãé¨ããã
âé£è¡æ©ã®æä¹ããã¼ã¯å®ããã¦ãï¼â ãããªãã¨ãã以ä¸ã話ãã¦ãåãæãã¾ãããããã¡ã ãããç³ã訳ãããã¾ãããåªåãã¦ã¾ããã¾ããã¨ãé ãä¸ãã¦ããã©ããä½ãããªãã§ããï¼ãç§ã¯ãé ãä¸ãããã¦æºé£²ãä¸ãã¦çµããããªãã¦ãã¨ã§ã¯ç´å¾ãã¾ãããã¯ã¬ã¼ã ãã¤ãã以ä¸ã¯ãèªåã®ååãåºãã¦è²¬ä»»ããã¡ã¾ããã ããçµæãåºãã¦ã»ããã ç§ã¯å¤ã®ç¾½ç°ç©ºæ¸¯ã§ãJALã®ç©ºæ¸¯ã¹ã¿ããç¸æã«ã²ã¨é¨ãèµ·ããã¦ããã主人ã¨åºãããæåªçæ¾å±±ããã®å¸°ãã®é£è¡æ©ãJAL1466便ã®ãªãã§ã赤ã¡ãããæ³£ãå«ã³éãã ã£ãã®ã«ããåãã¦ãã¾ã£ãã®ã ãã ã£ã¦ã客室ä¹åå¡ãããæ¯è¦ªã¨ä¸ç·ã«ãããã¦ãæ³£ãããæ°é ã¯ãªãããéãè¾¼ãå ´æããªããã ããã ãã®èµ¤ã¡ããã¯ããã¶ãï¼æ³ããããã©ããã¦ãããªä½åããã¨æããããã«é¢é¸ããæ³£ãå«ã³éãã ã£ãã ãå¼ãã¤ãã§ãèµ·ããããã©ãããã®ï¼ãã¨å¿é ã«ãªãã¬ãã«ã ãããæ¯
è¦æ ã«ãã¾ã対å¿ããã«ã¯ã©ããããããããã¾ãã¯ãä¸ã®ä¸ã®è¦æ ã®å¾åãç¥ããã¨ã§ããè¦æ ã®ç³ãç«ã¦æ¹ã«ç·å¥³å·®ã¯ããã®ããè¦æ ã®åãæ¢ãæ¹ã«ãæ¥çã«ããéãã¯ããã®ããããããå¾åãããã£ã¦ããã°ãç¸æãæºè¶³ããã対å¿ãã¹ãã¼ãã£ã¼ã«æä¾ã§ãã¾ãããããåºãã¨ãåè² ãã®è¦æ 対å¿ã¯ããªãã¦ãã¿ã¾ãï¼
1950å¹´çã¾ãã69å¹´ãï¼æ ªï¼è¥¿æ¦ç¾è²¨åºæ± è¢å ¥ç¤¾ï¼è²©å£²çµé¨26å¹´ï¼ã96å¹´ã«ã客æ§ç¸è«å®¤é·å°±ä»»ã03å¹´ãæ¯ç§æ¥çããããã¯ã¼ã¯ããä¼æ¥ã«äºæ¥é¨é·ã¨ãã¦å ¥ç¤¾ã04ãNPOæ³äººãæ¯ç§å»é¢å¯©æ»æ©æ§ãäºåå±æ¬¡é·ã05å¹´ã«ã¡ãã¥ã±ã¼ã·ã§ã³æ ªå¼ä¼ç¤¾ãèãããè¦æ å¦ãï¼ææ社ï¼ãè¦æ 対å¿å®è·µããã¥ã¢ã«ãï¼ãã¤ã¤ã¢ã³ã社ï¼ãªã©åºçã ããã¯ã¬ã¼ãã¼ã«ã¯æ©ã¾ãªãè¦æ 対å¿å®è·µããã¥ã¢ã« è¦æ ã«ãã¾ã対å¿ããã«ã¯ã©ããããããããã¾ãã¯ãä¸ã®ä¸ã®è¦æ ã®å¾åãç¥ããã¨ã§ããè¦æ ã®ç³ãç«ã¦æ¹ã«ç·å¥³å·®ã¯ããã®ããè¦æ ã®åãæ¢ãæ¹ã«ãæ¥çã«ããéãã¯ããã®ããããããå¾åãããã£ã¦ããã°ãç¸æãæºè¶³ããã対å¿ãã¹ãã¼ãã£ã¼ã«æä¾ã§ãã¾ãããããåºãã¨ãåè² ãã®è¦æ 対å¿ã¯ããªãã¦ãã¿ã¾ãï¼ ããã¯ãã³ãã¼ä¸è¦§ æåã®å¯¾å¿ã誤ã£ãæã®ãªã«ããªã¼ è¥ãåºå¡ã®å¤±æã¨ãªã¼ãã¼ãªãªã¢ã¯ã·ã§ã³ ããã¨ããè¥ãåºå¡ãè¦æ 対å¿æã«è ¹ã
è¦æ©æ·±ããæ師ã»æ³çæ¯æ´ãç¸äºç解ãå¿ è¦ å¦æ ¡ã«ä¹ãè¾¼ãã ããæ¼å¤åããæ師ã®èªå® ã«é»è©±ããã¦çä¸å°½ãªè¦æ±ãç¹°ãè¿ãã ãã¢ã³ã¹ã¿ã¼ãºã¢ã¬ã³ããæ´ãã¾ããä¿è·è ãã¡ã«æè²ç¾å ´ã¯æ²é³´ãä¸ãã¦ããã ç²¾ç¥ãç ã¿ãèªæ®ºã«ã¾ã§è¿½ãè¾¼ã¾ããæ師ãå¾ã絶ããªãã å¼çççå±±å¸ã®å¸ç«ä¿è²æã§ï¼ï¼ï¼ï¼å¹´ï¼æãä¿è²æé·ãç¯æ²¹ããã¶ãå½ã絶ã£ãï¼å ¬åç½å®³èªå®ï¼äºä»¶ãæ¶ã㦠ããæ¹ãããã§ãããã çºç«¯ã¯ç·å äºäººãæ¬ãåãåã£ã¦ãããã«ãªãä¸äººã®åãç®ã®è¾ºããã²ã£ãããããã¿ãªã«ã§å·ããã°å¤§ä¸å¤« ãªç¨åº¦ã ã£ããããã®æ¥ãå¢ã«ä¸å¤ãã¦ãã¾ãã å¼ã£ããããç·å ã®ä¸¡è¦ªããã®ä¿è²æã®å¯¾å¿ã«ã¤ãã¦ã®ç¹°ãè¿ãã¯ã¬ã¼ã ã§ã責任ãã¨ã£ã¦ããããããã¨ã ç·å ã¸ä»ã£ããã§ã®ä¿è²ãè¦æ±ããããè¦æ ã¯å¸å½¹æã¾ã§è¡ãè¬ç½ªã®å ´ãè¨ãããã両親ã¯åã¾ããªãã£ã ãã®å¾ãè¦æ±ã¯ã¨ã¹ã«ã¬ã¼ãããã¨ãã¨ãä¿è²æé·ã¯èªæ®ºãã¦ãã¾ãã éºæã¯å ¬å
ã©ã³ãã³ã°
ãç¥ãã
ã©ã³ãã³ã°
ãªãªã¼ã¹ãé害æ å ±ãªã©ã®ãµã¼ãã¹ã®ãç¥ãã
ææ°ã®äººæ°ã¨ã³ããªã¼ã®é ä¿¡
å¦çãå®è¡ä¸ã§ã
j次ã®ããã¯ãã¼ã¯
kåã®ããã¯ãã¼ã¯
lãã¨ã§èªã
eã³ã¡ã³ãä¸è¦§ãéã
oãã¼ã¸ãéã
{{#tags}}- {{label}}
{{/tags}}