Your pathway to Squiz DXP (SaaS)

Squiz DXP (SaaS) is a Digital Experience Platform (DXP) that helps you build, manage and connect digital customer experiences from one central place. A DXP unifies content management (Matrix), site search and insights (Funnelback), customer data (Datastore), and an open ecosystem of integrations (Connect) in a single platform.

Whether it’s websites, portals, intranets, or social media - the DXP empowers organizations to efficiently create and optimize customer experiences across your digital touchpoints vs. managing each one on its own. This makes it easier for teams managing different parts of the customer lifecycle to collaborate and align on the customer experience.

A flexible and open DXP brings together the data, content, and systems needed to deliver customer experiences via API integrations. These integrations could include a CMS, CRM, site search engine, marketing automation, or any other tool that has an API. This means fragmented technology ecosystems with siloed data sources can finally work together.

When your systems, data, and content are connected using a DXP, you can deliver contextual customer experiences to different audiences based on their needs:

- Unlock all of your content through site search - no matter where it lives.

- Maximize customer data from different sources more effectively.

- Personalize web content based on user attributes.

- Ensure brand compliance across all your touchpoints through content workflows.

- Pre-fill forms for returning visitors.

- Ensure content is accessible and meets guidelines.

- And much, much more.

The Squiz DXP (SaaS) is built for lean teams in complex, service-led organizations. It’s different from other DXPs in the market as it allows you to bring the tools and systems you already love, unify them in one place, and drive connected experiences from a single platform.

Rip-and-replace is not required unless it’s what you want. The Squiz DXP (SaaS) allows you to complete a total digital transformation, or simply level up with additional digital capabilities - in a way that works for you.

Key benefits of the SaaS-based Squiz DXP:

- Scale easily based on demand, with a considerable cost reduction compared to rigid on-premise solutions.

- Reduce vendor lock-in with the flexibility to add, change or remove components when your strategy evolves.

- Keep pace with the ever-changing tech advances through frictionless upgrades and an open ecosystem.

- Low-code tools for non-technical staff to adapt to Squiz DXP quickly.

- SaaS subscription means you only pay for what you need.

- The enhanced search functionality allows the indexing of any content from any source.

- Create content once and publish on different devices with headless capabilities.

- Integrations are easy with pre-built API connectors.

- Manage data silos with a store-and-serve solution that makes structured and unstructured data usable.

By choosing Squiz DXP (SaaS), you have:

- A DXP solution that fits easily into your existing digital ecosystem.

- Flexibility to add or swap third-party applications at any time.

- An experienced service partner who can help you navigate challenges and maximize your investment's long-term.

- Enterprise-grade security and performance SLAs.

- Peace of mind that your ecosystem is maintained by one partner.

- Online learning resources and 24/7 local support.

With access to the Squiz DXP console, being on a subscription agreement, and utilizing SaaS, customers benefit from:

- Unifying all of their systems, data, workflows, and content,

- Viewing new tools and capabilities available from Squiz,

- Automatic updates to the latest versions of tools (SaaS only),

- Ability to view their current subscription usage (asset counts)

- Can manage admin user access, and

- Communicate with customer success (via live chat)

We've carefully planned our Squiz DXP (SaaS) transformation process with our customer's individual situations and needs in mind.

We have reviewed each customer's systems individually and will work with each customer to ensure a smooth process with minimal impact.

Your account manager can talk you through your transformation plan and timeframe. Typically we will look to make this change in line with your contract renewal. We will commence the discussion as early as possible to ensure you have transparency and can plan internally.

If you are interested to learn more or want to find out how you can start the process off early please reach out to [email protected].

Your account manager can talk you through your transformation plan and timeframe. Typically we will look to make this change in line with your contract renewal. To make sure you can make internal plans well ahead of time, we'll kick off discussions as early as possible to ensure you have the transparency needed to make a seamless transition. If you are interested to hear more or want to get in touch please reach out to [email protected].

If you are eligible to move to Squiz DXP (SaaS) your Account Manager will contact you prior to your yearly contract renewal. Your Account Manager will present you with a proposal to move to a subscription contract and a plan/schedule to upgrade to Matrix 6 (the newest version of Matrix) and then a plan to migrate to Squiz DXP (SaaS).

Matrix 6 is the next evolution of Squiz’s enterprise web content management system. It enables internal teams to use the product in a much faster, easier, and more enjoyable way.

Matrix 6 has also been designed and optimized for our new SaaS subscription offering.

Matrix 6 comes with a wide range of new features and major improvements that increase efficiency, productivity, and user experience for all. Some of the differences you will see in Matrix 6 include

Intuitive, seamless, better-performing content authoring experience.

- A new page builder experience makes it faster, easier, and more intuitive to create and edit web content.

- Admin UI access for content editors (content editors can now access /_admin. This improvement also enables content editors to perform a similar list of actions they had access to in Edit+ in Matrix 5.

- Inline edit mode to preview changes before publishing.

- Improved experience in editing image varieties. Varieties of image sizes can now be edited directly on the details screen of image assets, making it faster and easier to add and edit image varieties.

- Simplified link management between assets, and improved right-click menu.

- Improved asset right-click context menu, with the most commonly-used asset screens displayed.

- Preview screen tools for previewing different resolutions, testing accessibility, comparing old and new versions, and personalization previews.

Create content once and publish anywhere - regardless of platform or device.

- Headless CMS for distributing your content across all your web properties with a headless and hybrid publishing API.

Build and deliver pages faster.

- Drag and drop components to “design once and reuse anywhere” across all pages and sites.

- The new Component Service will provide a much better way for developers to build digital solutions that contemporary developers will love. Components bridge the gap between headless and head-on solutions. By building independent JavaScript-based components that can be used in traditional web builds that are rendered by the CMS and also used in headless solutions, developers can get the best of both worlds and maximize re-use.

- Asset syncing makes it easier for developers to sync both content and configuration assets.

Flexible and open CMS that's built to handle complexity.

- New Asset management API for easier and faster integration capabilities (through Squiz Connect) to create powerful integration solutions.

- A new REST API that makes it easier for developers to connect and create solutions.

- Support for developers to defer triggers and create secure web builds with CSP headers.

- More control for admins with the user group and feature restrictions, and improved visibility of members’ activity and access.

SaaS-ready with automatic, frictionless upgrades that ensure that you are always up-to-date.

- Designed with the future in mind, you get automatic feature updates and upgrades.

For more information, go to Matrix 6: What’s new and changed

We've carefully planned our Squiz DXP (SaaS) transformation process with our customer's individual situations and needs in mind.

We have reviewed each customer's systems individually and will work with each customer to ensure a smooth process with minimal impact.

Your account manager can talk you through your transformation plan and timeframe. Typically we will look to make this change in line with your contract renewal. We will commence the discussion as early as possible to ensure you have transparency and can plan internally.

If you are interested to learn more or want to find out how you can start the process off early please reach out to [email protected].

Including a week of testing a typical Matrix 6 upgrade and migration to Squiz DXP (SaaS) may take approximately 2-4 weeks. There may also be prerequisite work required for the upgrade that may add to this time, but we will let you know ahead of time to help you plan activities.

For most customers, an upgrade will be included as part of the Squiz subscription agreement this will also cover the migration to Squiz DXP (SaaS). Please contact your Account Manager if you have questions regarding your Squiz subscription agreement.

For some customers, your implementation may need to be changed before you can migrate to Squiz DXP (SaaS) and leverage the automatic upgrade features. Your Account Manager will provide you with an estimate of the cost for any necessary changes if they are required.