Emma Cionca is a Research Assistant with Nielsen Norman Group, based in Raleigh, North Carolina. She is pursuing a Bachelor of Science in Informatics with a concentration in User Experience Design from the University of Texas at Austin’s School of Information.
Images are decorative, functional, or informative. Skip alt text for decorative. Describe the action for functional. Convey the message for informative.
Most prompts contain a combination of the following components: request, framing context, format specification, and one or more references to previous answers or external sources. There are also 3 types of unconventional prompts that do not follow this structure: "Can you do X," "Give me more," and filler prompts.
When interacting with generative-AI bots, users engage in six types of conversations, depending on their skill levels and their information needs. Interfaces for UI bots should support and accommodate this diversity of conversation styles.
Participants rated Bing Chat as less helpful and trustworthy than ChatGPT or Bard. These results can be attributed to Bing’s richer yet imperfect UI and to its poorer information aggregation.
In a study of ChatGPT, Bard, and Bing Chat, users found these tools helpful and trustworthy. They expected these AI chatbots to aggregate information in a concise and specific manner, while fully considering contextual cues.
