Good System, Bad System | How Hard Could It Be? by Joel SpolskyGood System, Bad SystemStarbucks' meticulous policy manual shows employees how to optimize profits. Too bad it undercuts basic customer service. Just to clarify, that's counting only the Starbucks that are actually on the west side of Eighth Avenue in midtown Manhattan. I think there are some branches on the east side, but that side remains terra incognita for me; for most New Yorkers, micro-optim
{{#tags}}- {{label}}
{{/tags}}