The Distribution of Users’ Computer Skills: Worse Than You ThinkThe Distribution of Users’ Computer Skills: Worse Than You Think Summary: Across 33 rich countries, only 5% of the population has high computer-related abilities, and only a third of people can complete medium-complexity tasks. One of usability’s most hard-earned lessons is that you are not the user. This is why it’s a disaster to guess at the users’ needs. Since designers are so different from th
The rise of mobile could create “a second-class digital citizenship†of less informed news consumers
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