Wednesday, 26th Oct 2011 ï½Thursday, 27th Oct 2011 ï½Friday, 28th Oct 2011 "Social CRM Forum" supported by NTT Communications (Wednesday, 26th Oct 2011) ãªã¼ããã³ã°æ¨æ¶ / Main Track ãªã¼ããã³ã°æ¨æ¶ ã½ã¼ã·ã£ã«CRMãåãæããã¸ãã¹ã©ã³ãã¹ã±ã¼ã ï½æ°ããªé¡§å®¢ä½é¨ãçã¿åºãã¤ããã¼ã·ã§ã³ããããã©ã¤ã³åä¸ããã©ã³ã価å¤ã®å ±æï½ ãmp3ã Internal Communication Track æ°ããä¼æ¥ã³ãã¥ãã±ã¼ã·ã§ã³ãåµãåºã顧客価å¤ï¼Web+ã½ã¼ã·ã£ã« ãmp3ã ã½ã¼ã·ã£ã«CRMæ¦ç¥ï¼ãã¸ãã¹ã´ã¼ã«è¨å®ãKPIã»ããã£ã³ã°ã¨PDCAãµã¤ã¯ã« ãmp3ã External Communication
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