July 14, 2009 â By Dr. PeteJust for a change of pace, I'd like to start this post with a picture. I'd say that it's "self-explanatory", but that's just something lazy people say before they eventually give in and explain it anyway... As a usability professional and small-business owner, one of the questions I get asked the most by prospective clients boils down to something like this: I know what
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