Management of Hospital Services

4.5.

3 MANAGEMENT OF HOSPITAL SERVICES

1. GENERAL INFORMATION
No. of Credits per week 4
No. of Hours per week 4
2. PERSPECTIVE OF THE COURSE

Hospitals are unique service based organizations, different from other service organizations.
Hospitals serve as the touch-points of healthcare delivery, concentrating mostly on the
curative health services. The patients approach hospitals for general and specialized services
on short, medium and long term basis. Hospital Managers have to make sure that
healthcare services are rendered by the healthcare personnel effectively and efficiently. This
requires, on the part of the hospital managers, to fully understand the various functions
being carried out by different departments and design and develop hospital systems so that
all functions are carried out in a coordinated manner. The course has been designed to give
the detailed overview to hospital functioning in compliance with statutory and regulatory
requirement in a holistic manner
3. COURSE OBJECTIVES AND OUTCOMES
OBJECTIVES
- To introduce the basic services of hospitals to the students.

- To familiarize the students with management dimensions of hospital services.
OUTCOMES
- At the end of the course, the students would get an insight into structure of
hospital services and delivery
4. COURSE CONTENT AND STRUCTURE
MODULE 1: STRUCTURE OF SERVICES 8 HOURS
1 Uniqueness of Hospital Services-Differences with Non-Hospital Forms of Healthcare

Services-Classification of Hospital Services based on Ownership, Extent of specialization
and Nature – Hospitals in India today, hospital as a system.
MODULE 2: DESIGN AND PLANNING 8 HOURS

Classification of Healthcare Facilities- Phases of hospital project- Preliminary survey,
Feasibility Survey, Financial & Equipment planning, site selection criteria, legal
2 requirements & Design consideration, Flow chart of operation, Physical facilities and
space requirements, statutory requirements, Documentation, Equipment & supplies,
Hospital organization hierarchy – Roles & function of hospital administration.
MODULE 3: OUT-PATIENT SERVICES 10 HOURS
3 Out Patient Department- Planning and Management of Accident and emergency

services, Physical medicine and Physiotherapy, Day care- Urgency and utilization
management- Prioritization of Patient Needs
MODULE 4: IN-PATIENT SERVICES 10 HOURS
4
Operation of wards and facilities-Planning and Management of Medical and Surgical
Services, Nursing services and administration, Critical Care Services like ICU Etc -
Specialty Services In-patient department (General & Specialized unit), Burn Unit, OT,
Super Specialty services.
MODULE 5: OTHER SERVICES 12 HOURS
5 Planning and Management of STP/ETP, Laundry, Central Sterile and Supplies

Department( CSSD), Bio Medical Waste Management(BWWM) , Building, Water supply,
Sanitary System and Fire safety, Laundry & Linen, Housekeeping, Maintenance
department, Toilets, Other Supportive Services like Radiology, Laboratory etc- Blood
Bank , Ambulance services, Pharmacy, Cafeteria and Mortuary.
MODULE 6: HOSPITAL INFORMATION SYSTEM 8 HOURS
6 Information, Communication and Technology in Healthcare-Barriers and facilitators in

adoption of ICT-Telemedicine, Hospital statistics, evaluation of hospital services, Use of
management information system.
5. PEDAGOGY
The course is expected to use a combination of approaches such as lecture, case
discussion, web-based assignments, experiences, case study designing specific to the
topic, instruments, videos and films. Frequent visits to and assignments in different
kinds of hospitals are recommended.
6. TEACHING/LEARNING RESOURCES
ESSENTIAL READINGS
1. Goel, S.L and Kumar,” Hospital Core Services: Hospital Administration in 21st
Century”, Deep and Deep Publications Pvt Ltd, Ist Edition, 2004.
ELECTIVE SUBJECTS
1. Kunders, G.D,” Hospitals: Facilities Planning and Management , TBS, 2007.

2. B.M.Sakharkar ,” Principles of hospital administration and planning” , Jaypee
Brothers Medical Publishers, 2nd Edition, 2009
3. Tabish S A,” Hospitals and Nursing homes planning, organizing and management”,
Jaypee Publishers, Ist Edition, 2003
4. Srinivasan A V,” Managing a Modern hospital”, Sage Publications, Ist Edition, New
Delhi, 2002
1. Sharma, Madhuri, “Essentials for Hospital Supportive Services and Physical
Infrastructure”, Jaypee Brothers Medical Publishers, Ist Edition, New Delhi, 2003

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4.5.

3 MANAGEMENT OF HOSPITAL SERVICES

2. PERSPECTIVE OF THE COURSE

- To introduce the basic services of hospitals to the students.

4. COURSE CONTENT AND STRUCTURE

MODULE 1: STRUCTURE OF SERVICES 8 HOURS

1 Uniqueness of Hospital Services-Differences with Non-Hospital Forms of Healthcare

MODULE 2: DESIGN AND PLANNING 8 HOURS

MODULE 3: OUT-PATIENT SERVICES 10 HOURS

3 Out Patient Department- Planning and Management of Accident and emergency

MODULE 4: IN-PATIENT SERVICES 10 HOURS

MODULE 5: OTHER SERVICES 12 HOURS

5 Planning and Management of STP/ETP, Laundry, Central Sterile and Supplies

MODULE 6: HOSPITAL INFORMATION SYSTEM 8 HOURS

6 Information, Communication and Technology in Healthcare-Barriers and facilitators in

1. Kunders, G.D,” Hospitals: Facilities Planning and Management , TBS, 2007.

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