Facilitation Skills For MFAT Final

Facilitation Skills

National Training of Trainers

On Multi-factored Assessment
Source: National Educators Academy of the Philippines

OBJECTIVES
DEPARTMENT OF EDUCATION NTOT - MFAT
 Identify and acknowledge one’s

strengths as a facilitative trainer,
 Determine ways of improving
oneself as a facilitative trainer,
 Suggest some ways to address
various challenging situations
facilitative trainers face
2
DEPARTMENT OF EDUCATION
DEPARTMENT
DEPARTMENT OF
OF EDUCATION
EDUCATION
NTOT
NTOT--MFAT
MFAT
3
NTOT - Enero at Pebrero 2016
Brainstorm on..
• What is a facilitator?
• Why facilitation skills?
• What facilitators do?
Write you answers on metacards.

Form a tableau that will depict your ideas.
Post your metacards.
Analysis
Facilitation Skills Training Framework

Goal
- Integrating
- Attending
- Listening - Questioning
- Observing
Learner
What is a Facilitator?
“ One who makes it easy for
others to perform their
tasks.”
- John Epps
Why Facilitation Skills?

1. To encourage learners involvement
 by showing interest in the learners
 by making them feel free to comment and
to ask questions
2. To help obtain feedback from

learners about the training
What Facilitators do?

Think through procedures and formats
- to gather cumulative insights
- to order them
- to decide on a course of action with
consensus and commitment
 Attend to the gathering space
 Attend to the time and rhythm of the group
What Facilitators do?

Plays the group’s role model
- avoids defensiveness even when attacked
- Listens for the depth of decisions that
need to be faced
- Speaks only from experience
- Rejoices in the success of the group
- gives the appearance of having the time
of his/her life
Facilitation in Training
consists of inputs or actions
 by the trainer
 that help trainees achieve their goals
What Facilitators Know?

 People are moved by hopes and dreams
 Problems can be solved: through obstacles
are opportunities through which to realize
the future.
 People find their fulfillment in taking
responsibility, not in avoiding it.
 Teams are tension-filled.
Here’s something to reflect on….
What’s the difference then between a

Resource Person, Trainer and
Facilitator?
Something to reflect on….
Resource Person
…is one who helps others acquire
knowledge by giving information that is
of value or interest. The key is – has
the ‘content’ to deliver.

Trainer
…is someone helping someone acquire
knowledge & develop the skill and the
competence to do something.

Facilitator
…is one who is able to create discussion
and draw out people ‘s thinking &
feeling. He manages the exchange of
ideas and thoughts in a structured
manner.
Activity
Partners
23
- Find partner
- Decide who is going to be “A” and “B”.
- Caucus
Analysis

Goal
- Integrating
- Attending
- Observing
Learner
The Communication Process
What are these Channels?

 Self Image
 Image of others
 Definition of the situation
 Expectations
 Motives, feelings, attitudes
 Beliefs or values
Four Usual Ways of Responding

 Because we listen autobiograhically, we
 Evaluate
 Probe
 Advice
 Interpret
Active Listening requires

 Willingness to learn
 Setting aside destructions
 Setting aside one’s thoughts and feelings
 Suspending judgements
 Focusing on the speaker
 Checking on understanding and clarification
 Empathy
Ways to improve listening skills

1. Stop talking
2. Pay attention to and look at the
speaker
3. Ask questions to clear up confusion or
doubt.
4. React to the ideas, not to the speaker.
Listening Continuum
Emphatic Listening
Attentive Listening
Selective Listening
Pretend Listening
Ignoring
Active Listening means…

 Hearing not only the words
 Understanding the meaning of the
words
 Getting the facts
Feelings
Context
Application
When I head ……
I realized ……….
I am planning ….
and I will ……..

22

Goal
- Integrating
- Attending
- Observing
Learner
Why ask Questions?

We ask questions in order to:
Arouse interest
Get learners involved
Stimulate thinking
Why ask Questions?

We ask questions in order to:
Keep people on track
Solicit information
Get feedback
Why ask Questions in Training?

1. Help determine what learners
already know
2. Invite learner participation
3. Provide feedback about how the
training is being received
4. Help learners assess their
learning gaps.
Questioning Skills include:
Asking questions
Handling learners’ answers to
questions
Responding to questions
Asking Questions Effectively
Selecting the right type of

question
Phrasing it so it elicits a
response
Directing the question
appropriately
Handling Learners’ Answers to

Questions
 Minimize potential embarrassment.

• find merit even in wrong responses
• Correct inaccuracies
• Check understanding
Guidelines in Asking Questions

 Make sure that the question is clear
 Distribute questions evenly
 Questions should require thinking
 Keep questions short
 Use a variety of questions
DON’Ts in Asking Questions

 Don’t ask 50/50 questions
 Don’t ask vague questions
 Don’t seek public confessions
 Don’t answer the question yourself
as much as possible
According to Judaism, one of the

seven traits of a wise man is:
“He asks questions that are relevant,

And gives answers that are logical.”
One Last Word
Teach you, and you will forget;

Show you, and you will remember;
Involve you, and you will understand;
Encourage you to share,
And you will learn.
- A Chinese Proverb
Activity
The Seven Volunteers
39
Analysis

Goal
- Integrating
- Attending
- Observing
Learner
OBSERVING SKILLS
• Notes participants’ level of
involvement in all activities
• Monitors the energy level of the
participants during sessions
• Senses the needs of the participants
that may affect the learning process
To ATTEND means…
 to stretch forward
To give heed
To take care or charge of
To accompany or go with
Why Attend to Learners?

1. to build rapport
2. To get information from them
3. To encourage learners to interact
verbally with you.
How to build RAPPORT

 Use the personal approach
 Provide enthusiasm
 Involve and encourage participants
 Empathize or align with the group
 Highlight common areas
How to build RAPPORT

 Avoid
–Patronizing
–using technical terms
–negative signals
Show your Attending Skills

 be a welcoming person
 Convince learners that they are your
main focus
 Maintain appropriate eye contact
 encourage participation
 Respect each person
 avoid distracting behavior
Guidelines in Using Attending Skills

1. Position your body so you can face
all learners
2. Continually scan the group with
your eyes
3. Walk toward learners
4. Smile at individuals
Guidelines in Using Attending Skills

5. Nod affirmative
6. Use natural facial expressions in

talking with learners
7. Circle the room during exercises to
check learners’ progress
Attending is
about
Caring for
your
participants.
WHY Integrate Learning?

• To crystallize insights and understanding
• To connect new insights with existing ones
• To deepen and broaden ones outlook
• To apply new insights in the workplace
• To leave with a sense of wholeness
Some Points for Integration

• Activity highlights
• Relationship of activities
• Significance of outputs
• Resolutions and agreements
• What went well & did not go well
• New directions
NTOT - MFAT
VALUABLE TIPS
• Be willing to change your

approach or material to meet
the needs of
participants.
• Affirm participants’ responses.
41
NTOT - MFAT
VALUABLE TIPS
• Plan introductions of other

presenters.
• Don’t make excuses.
42
NTOT - MFAT
VALUABLE TIPS
• Check the room and

materials ahead of time.
• Make sure that your

appearance is appropriate
(dress code).
43
NTOT - MFAT
VALUABLE TIPS
• Start promptly.
• Remember the first 5

minutes set the tone.
• Greet people as they

enter. 44
NTOT - MFAT
VALUABLE TIPS
• Speak confidently and

with respect.
• Look for a friendly face.
45
NTOT - MFAT
VALUABLE TIPS
• Establish & maintain rapport

with participants
• Create a non-threatening
atmosphere
(i.e. make participants feel at
ease)
46
NTOT - MFAT
VALUABLE TIPS
• Open and close the session with

impact
• Establish consistency / congruency

between content and feeling
• Express self in a persuasive

manner
47
Slide Deck REMINDERS
• Present one idea or concept.

• Print in large letters.
• Limit to six or seven lines
with six to eight words per
line.
• Use color for effect.
48
Slide Deck REMINDERS
• Face the trainees, not the

screen, when speaking. If
necessary, to the visual
aid to identify a point, and
then turn back to the
trainees to speak.
49
Techniques of an Effective Facilitators
 Rehearse until you feel comfortable

with the material to be presented.
 Familiarize the words that you will

be saying during training session.
50
 Check your training materials and

practice using all equipment in
advance of the session.
 Anticipate potential problems and

prepare for how you will resolve
them, should they occur.
51
 Get sufficient rest the night before a

training session.
 Wear clothing that is both

appropriate and comfortable.
52
 Put yourself in your participants’

shoes. Don’t forget that they may be
anxious about participating.
53
 Just before beginning the session,

take a couple of slow, deep breaths
and think positive thoughts, for
example, “this is going to be a good
session”.
54
 Turn your nervousness into positive

energy that helps keep you on your
toes and performing at your best.
 Rely on your most powerful training

tool – your own unique style,
experiences, and abilities as a person.
55

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Facilitation Skills

National Training of Trainers

Source: National Educators Academy of the Philippines

 Identify and acknowledge one’s

Write you answers on metacards.

Facilitation Skills Training Framework

Why Facilitation Skills?

2. To help obtain feedback from

What Facilitators do?

What Facilitators do?

What Facilitators Know?

Here’s something to reflect on….

What’s the difference then between a

Something to reflect on….

Something to reflect on….

Something to reflect on….

Facilitation Skills Training Framework

The Communication Process

What are these Channels?

Four Usual Ways of Responding

Active Listening requires

Ways to improve listening skills

Active Listening means…

and I will ……..

Facilitation Skills Training Framework

Why ask Questions?

Why ask Questions?

Why ask Questions in Training?

Questioning Skills include:

Asking Questions Effectively

Selecting the right type of

Handling Learners’ Answers to

 Minimize potential embarrassment.

Guidelines in Asking Questions

DON’Ts in Asking Questions

According to Judaism, one of the

“He asks questions that are relevant,

One Last Word

Teach you, and you will forget;

The Seven Volunteers

Facilitation Skills Training Framework

Why Attend to Learners?

How to build RAPPORT

How to build RAPPORT

Show your Attending Skills

Guidelines in Using Attending Skills

Guidelines in Using Attending Skills

6. Use natural facial expressions in

WHY Integrate Learning?

Some Points for Integration

• Be willing to change your

• Affirm participants’ responses.

• Plan introductions of other

• Don’t make excuses.

• Check the room and

• Make sure that your

• Remember the first 5

• Greet people as they

• Speak confidently and