Google aims to provide the highest quality results for any search. As part of this, we take action to prevent what we call “webspam” from degrading the search experience, content and behaviors that violate our webmaster guidelines. Our efforts help ensure that well under 1 percent of results visited by users are for spammy pages. Here’s more about how we fought webspam in 2018.



Google webspam trends and how we fought webspam in 2018



Of the types of spam we fought in 2018, three continue to stand out:


Spam on hacked websites: We reported in 2017 that we had seen a substantial reduction of spam from hacked websites in search results. This trend continued in 2018, with faster discovery of hacked web pages before they affect search results or put someone in harm’s way.   While we reduced how spam on hacked sites affects search, hacked websites remain a major security problem affecting the safety of the web. Even though we can’t prevent a website hack from happening, we’re committed to helping webmasters whose websites have been compromised by offering resources to help them recover from a hacked website. 


User-generated spam: A particular type of spam known as User-generated spam has been a continued focus for us. User-generated spam includes spammy posts on forums, as well as spammy accounts on free blogs and platforms, none of which are meant to be consumed by human beings, and all of which disrupt conversations while adding no value to users. In 2018, we were able to reduce the impact on search users from this type of spam by more than 80%. While we can’t prevent websites from being exploited, we do want to make it easier for website owners to learn how to protect themselves, which is why we provide resources on how to prevent abuse of your site’s public areas.


Link spam: We continued to protect the value of authoritative and relevant links as an important ranking signal for Search. We continued to deal swiftly with egregious link spam, and made a number of bad linking practices less effective for manipulating ranking. Above all, we continued to engage with webmasters and SEOs to chip away at the many myths that have emerged over the years relating to linking practices. We continued to remind website owners that if you simply stay away from building links mainly as an attempt to rank better and focus on creating great content, you should not have to worry about any of the myths or realities. We think that one of the best ways of fighting spam of all types is by encouraging website owners to just create great quality content. Resources such as the SEO starter-guide highlight best practices and bust some common myths and misconceptions related to what it takes to appear well in Google Search results. Reporting link spam is also a great way to assist us in fighting against this type of abuse and to help preserve fairness in Search ranking.



Working with users, webmasters and developers for a better web

Everyday users continue to help us find spam, malware and other issues in Search that escape our filters and processes by reporting spam on search, reporting phishing or  reporting malware. We received over 180,000 search spam user reports and we were able to take action on 64% of the reports we processed. These reports truly make a difference and we’d like to thank all of you who submitted them. 


We think it’s important to let website owners known when we detect something wrong with their website. In 2018, we generated over 186 million messages to website owners calling out potential improvements, issues and problems that could affect their site’s appearance on Search results. We can only deliver these notifications to site owners that verified their sites in Search Console, and we successfully delivered 96 million of those messages. The rest of the messages will be kept linked with the website for as long as they are relevant, so they can be seen when a webmaster successfully registers their site in Search Console. The majority of these messages were welcoming new users to Search Console, and the second largest group was informing registered Search Console users when Mobile-First Indexing became available. Of all messages, slightly over 2%—about 4 million—were related to manual actions resulting from violations of our Webmaster Guidelines. 


High quality content keeps spam off of search results, and we continued to improve the tools and reports we offer for webmasters that create that content. The Google Search Console was completely rebuilt from the ground up to provide both new and improved reports (Performance, Index Coverage, Links, Mobile Usability report), as well as brand new features (URL Inspection Tool and Site and User management). This improved Search Console graduated out of beta in 2018 and is now available generally to all registered website owners.


We didn’t forget the front-end developers who make the modern web work, and focused on helping them make their sites great for users and also search-friendly regardless of whether they are on a CMS, roll their own CSS and JS, or build on top of a web framework. With the new SEO audit capability in Lighthouse, the open-source and automated auditing tool for improving the quality of web pages, developers and webmasters can now run actionable SEO health-checks on their pages and quickly identify areas for improvement.


We also engage directly with website owners to provide help with thorny issues. Our dedicated team members meet with webmasters around the world regularly, both online and in-person. We delivered more than 190 online office hours, online events and offline events in more than 76 cities, to audiences totaling over 170,000 including SEOs, developers and online marketers. We hosted four search events in Tokyo, Singapore, Zurich and Osaka as well as an 11-city Search Conference in India. In 2018, we started live office hours in Spanish on top of English, French, German, Hindi and Japanese, where Webmasters can find help, tips and useful discussion on our Google Webmaster YouTube channel. Product experts continued to help webmasters find solutions through our official support forums in over a dozen languages. 


We look forward to continuing our work to deliver a spam-free Search experience to all in 2019!


Posted by Juan Felipe Rincón, Webmaster Outreach, Dublin
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In October, the former Top Contributors became Gold Product Experts, and the Rising Stars, Silver Product Experts. This rebranding happened throughout all of the product forums and these are some of the new badges and names:
Silver Product Expert: Newer members who are developing their product knowledge
Gold Product Expert: Trusted members who are knowledgeable and active contributors


In November, we invited all of our Gold Product Experts from every Google help forum (such as Blogger or Google My Business) to a global summit. This meetup happened in the Google campus in Sunnyvale, California. Out of the almost 550 attendees from all over the world, around 70 were Webmaster Gold Product Experts. Coming from 25 different countries, this was the second biggest community that attended the event. Later that month, another very successful meetup took place in Moscow, gathering 23 Russian speaking Product Experts (of which 10 were Webmasters).

Gold Webmaster Product Experts at this year’s global summit in Sunnyvale.

Many of the attendees acknowledged that this “was a really valuable time”, that the “sessions were very insightful and interesting” and that “the entire event was fantastic!”.


This knowledgeable group of super users provides invaluable help in 16 languages to more than 2 million users a year, about everything related to Search, Structured Data or Search Console in the forums.


And what is the profile of our community? Many of our Product Experts (Silver and Gold) are site owners who started out on the Webmaster forums (some more than a decade ago) by asking questions about their own sites. After their issues were fixed, most of them stayed to give back to the community, as they realized that their expertise could be of use to others. We want to thank all of our experts for their dedication and constant knowledge sharing to help users who are having trouble with their websites.


Throughout the year, we’ve held 75 live office hours hangouts on the Webmaster YouTube channel, in English, Japanese, German, Hindi, French, and we’ve also kick started the calls in Spanish. On those hangouts, anyone can raise their questions to the Google team directly and interact with one another.


If you’re interested in joining the community, meeting everyone and helping other users on the Webmaster forums, you can learn more on the Product Experts program website. We are always excited to meet users from diverse backgrounds and skill-sets!


Looking forward to what 2019 will bring to our community... And looking forward to meeting you!




Written by Aurora Morales, Trust & Safety Outreach team

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Some of the Webmaster forum participants


Today, we’re excited to announce that we’re rebranding and relaunching the Top Contributor program as Google’s Product Experts program! Same community of experts, shiny new brand.

Over the following days, we’ll be updating our badges in the forums so you can recognize who our most passionate and dedicated Product Experts are:

   Silver Product Expert: Newer members who are developing their product knowledge

   Gold Product Expert: Trusted members who are knowledgeable and active contributors

   Platinum Product Expert: Seasoned members who contribute beyond providing help through mentoring, creating content, and more

   Product Expert Alumni: Past members who are no longer active, but were previously recognized for their helpfulness

More information about the new badges and names.



Those Product Experts are users who are passionate about Google products and enjoy helping other users. They also help us by giving feedback on the tools we all use, like the Search Console, by surfacing questions they think Google should answer better, etc… Obtaining feedback from our users is one of Google’s core values, and Product Experts often have a great understanding of what affects a lot of our users. For example, here is a blog post detailing how Product Expert feedback about the Search Console was used to build the new version of the tool.

Visit the new Product Experts program website to get information on how to become a Product Expert yourself, and come and join us on our Webmaster forums, we’d love to hear from you!

Written by Vincent Courson, Search Outreach team

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Google webspam trends and how we fought webspam in 2017

As we continued to improve, spammers also evolved. One of the trends in 2017 was an increase in website hacking—both for spamming search ranking and for spreading malware. Hacked websites are serious threats to users because hackers can take complete control of a site, deface homepages, erase relevant content, or insert malware and harmful code. They may also record keystrokes, stealing login credentials for online banking or financial transactions. In 2017 we focused on reducing this threat, and were able to detect and remove from search results more than 80 percent of these sites. But hacking is not just a spam problem for search users—it affects the owners of websites as well. To help website owners keep their websites safe, we created a hands-on resource to help webmasters strengthen their websites’ security and revamped our help resources to help webmasters recover from a hacked website. The guides are available in 19 languages.

We’re also recognizing the importance of robust content management systems (CMSs). A large percentage of websites are run on one of several popular CMSs, and subsequently spammers exploited them by finding ways to abuse their provisions for user-generated content, such as posting spam content in comment sections or forums. We’re working closely with many of the providers of popular content management systems like WordPress and Joomla to help them also fight spammers that abuse their forums, comment sections and websites.


Another abuse vector is the manipulation of links, which is one of the foundation ranking signals for Search. In 2017 we doubled down our effort in removing unnatural links via ranking improvements and scalable manual actions. We have observed a year-over-year reduction of spam links by almost half.


Working with users and webmasters for a better web



We’re here to listen: Our automated systems are constantly working to detect and block spam. Still, we always welcome hearing from you when something seems … phishy. Last year, we were able to take action on nearly 90,000 user reports of search spam.


Reporting spam, malware and other issues you find helps us protect the site owner and other searchers from this abuse. You can file a spam report, a phishing report or a malware report. We very much appreciate these reports—a big THANK YOU to all of you who submitted them.


We also actively work with webmasters to maintain the health of the web ecosystem. Last year, we sent 45 million messages to registered website owners via Search Console letting them know about issues we identified with their websites. More than 6 million of these messages are related to manual actions, providing transparency to webmasters so they understand why their sites got manual actions and how to resolve the issue.

Last year, we released a beta version of a new Search Console to a limited number of users and afterwards, to all users of Search Console. We listened to what matters most to the users, and started with popular functionalities such as Search performance, Index Coverage and others. These can help webmasters optimize their websites' Google Search presence more easily.

Through enhanced Safe Browsing protections, we continue to protect more users from bad actors online. In the last year, we have made significant improvements to our safe browsing protection, such as broadening our protection of macOS devices, enabling predictive phishing protection in Chrome, cracked down on mobile unwanted software, and launched significant improvements to our ability to protect users from deceptive Chrome extension installation.


We have a multitude of channels to engage directly with webmasters. We have dedicated team members who meet with webmasters regularly both online and in-person. We conducted more than 250 online office hours, online events and offline events around the world in more than 60 cities to audiences totaling over 220,000 website owners, webmasters and digital marketers. In addition, our official support forum has answered a high volume of questions in many languages. Last year, the forum had 63,000 threads generating over 280,000 contributing posts by 100+ Top Contributors globally. For more details, see this post. Apart from the forums, blogs and the SEO starter guide, the Google Webmaster YouTube channel is another channel to find more tips and insights. We launched a new SEO snippets video series to help with short and to-the-point answers to specific questions. Be sure to subscribe to the channel!


Despite all these improvements, we know we’re not yet done. We’re relentless in our pursue of an abuse-free user experience, and will keep improving our collaboration with the ecosystem to make it happen.



Posted by Cody Kwok, Principal Engineer
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Most website owners find they don’t have to worry much about what Google is doing—they post their content, and then Googlebot discovers, crawls, indexes and understands that content, to point users to relevant pages on those sites. However, sometimes the technical details still matter, and sometimes a great deal.

For those times when site owners would like a bit of help from someone at Google, or an explanation for why something works a particular way, or why things appear in a particular way, or how to fix what looks like a technical glitch, we have a global team dedicated to making sure there are many places for a website owner to get help from Google and knowledgeable members of the community.

The first place to start for help is Google Webmasters, a place where all of our support resources (many of which are available in 40 languages) are within easy reach:

Our second path to getting help is through our Google Webmaster Central Help Forums. We have forums in 16 languages—in English, Spanish, Hindi, French, Italian, Portuguese, Japanese, German, Russian, Turkish, Polish, Bahasa Indonesia, Thai, Vietnamese, Chinese and Korean. The forums are staffed with dedicated Googlers who are there to make sure your questions get answered. Aside from the Googlers who monitor the forums, there is an amazing group of Top Contributors who generously offer their time to help other members of the community—many times providing greater detail and analysis for a particular website’s content than we could. The forums allow for both a public discussion and, if the case requires it, for private follow-up replies in the forum.

A third path for support to website owners is our series of Online Webmaster Office Hours — in English, German, Japanese, Turkish, Hindi and French. Anyone who joins these is welcome to ask us questions about website appearance in Google Search, which we will answer to the best of our abilities. All of our team members think that one of the best parts of speaking at conferences and events is the opportunity to answer questions from the audience,  and the online office hours format creates that opportunity for many more people who might not be able to travel to a specialized event. You can always check out the Google Webmaster calendar for upcoming webmaster officer hours and live events.

 Beyond all these resources, we also work hard to ensure that everyone who wants to understand Google Search can find relevant info on our frequently updated site How Search Works.

 While how a website behaves on the web is openly visible to all who can see it, we know that some website owners prefer not to make it known their website has a problem in a public forum. There’s no shame in asking for support, but if you have an issue for your website that seems sensitive—for which you don’t think you can share all the details publicly—you can call out that you would prefer to share necessary details only with someone experienced and who is willing to help, using the forum’s “Private Reply” feature.

Are there other things you think we should be doing that would help your website get the most out of search? Please let us know -- in our forums, our office hours, or via Twitter @googlewmc.

Posted by Juan Felipe Rincón from Google’s Webmaster Outreach & Support team
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