In October, the former Top Contributors became Gold Product Experts, and the Rising Stars, Silver Product Experts. This rebranding happened throughout all of the product forums and these are some of the new badges and names:
Silver Product Expert: Newer members who are developing their product knowledge
Gold Product Expert: Trusted members who are knowledgeable and active contributors


In November, we invited all of our Gold Product Experts from every Google help forum (such as Blogger or Google My Business) to a global summit. This meetup happened in the Google campus in Sunnyvale, California. Out of the almost 550 attendees from all over the world, around 70 were Webmaster Gold Product Experts. Coming from 25 different countries, this was the second biggest community that attended the event. Later that month, another very successful meetup took place in Moscow, gathering 23 Russian speaking Product Experts (of which 10 were Webmasters).

Gold Webmaster Product Experts at this year’s global summit in Sunnyvale.

Many of the attendees acknowledged that this “was a really valuable time”, that the “sessions were very insightful and interesting” and that “the entire event was fantastic!”.


This knowledgeable group of super users provides invaluable help in 16 languages to more than 2 million users a year, about everything related to Search, Structured Data or Search Console in the forums.


And what is the profile of our community? Many of our Product Experts (Silver and Gold) are site owners who started out on the Webmaster forums (some more than a decade ago) by asking questions about their own sites. After their issues were fixed, most of them stayed to give back to the community, as they realized that their expertise could be of use to others. We want to thank all of our experts for their dedication and constant knowledge sharing to help users who are having trouble with their websites.


Throughout the year, we’ve held 75 live office hours hangouts on the Webmaster YouTube channel, in English, Japanese, German, Hindi, French, and we’ve also kick started the calls in Spanish. On those hangouts, anyone can raise their questions to the Google team directly and interact with one another.


If you’re interested in joining the community, meeting everyone and helping other users on the Webmaster forums, you can learn more on the Product Experts program website. We are always excited to meet users from diverse backgrounds and skill-sets!


Looking forward to what 2019 will bring to our community... And looking forward to meeting you!




Written by Aurora Morales, Trust & Safety Outreach team

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It's been two years since we started working on "mobile-first indexing" - crawling the web with smartphone Googlebot, similar to how most users access it. We've seen websites across the world embrace the mobile web, making fantastic websites that work on all kinds of devices. There's still a lot to do, but today, we're happy to announce that we now use mobile-first indexing for over half of the pages shown in search results globally.

Checking for mobile-first indexing

In general, we move sites to mobile-first indexing when our tests assure us that they're ready. When we move sites over, we notify the site owner through a message in Search Console. It's possible to confirm this by checking the server logs, where a majority of the requests should be from Googlebot Smartphone. Even easier, the URL inspection tool allows a site owner to check how a URL from the site (it's usually enough to check the homepage) was last crawled and indexed.

If your site uses responsive design techniques, you should be all set! For sites that aren't using responsive web design, we've seen two kinds of issues come up more frequently in our evaluations:

Missing structured data on mobile pages

Structured data is very helpful to better understand the content on your pages, and allows us to highlight your pages in fancy ways in the search results. If you use structured data on the desktop versions of your pages, you should have the same structured data on the mobile versions of the pages. This is important because with mobile-first indexing, we'll only use the mobile version of your page for indexing, and will otherwise miss the structured data.

Testing your pages in this regard can be tricky. We suggest testing for structured data in general, and then comparing that to the mobile version of the page. For the mobile version, check the source code when you simulate a mobile device, or use the HTML generated with the mobile-friendly testing tool. Note that a page does not need to be mobile-friendly in order to be considered for mobile-first indexing.

Missing alt-text for images on mobile pages

The value of alt-attributes on images ("alt-text") is a great way to describe images to users with screen-readers (which are used on mobile too!), and to search engine crawlers. Without alt-text for images, it's a lot harder for Google Images to understand the context of images that you use on your pages.

Check "img" tags in the source code of the mobile version for representative pages of your website. As above, the source of the mobile version can be seen by either using the browser to simulate a mobile device, or by using the Mobile-Friendly test to check the Googlebot rendered version. Search the source code for "img" tags, and double-check that your page is providing appropriate alt-attributes for any that you want to have findable in Google Images.

For example, that might look like this:

With alt-text (good!):
<img src="cute-puppies.png" alt="A photo of cute puppies on a blanket">

Without alt-text:
<img src="sad-puppies.png">

It's fantastic to see so many great websites that work well on mobile! We're looking forward to being able to index more and more of the web using mobile-first indexing, helping more users to search the web in the same way that they access it: with a smartphone. We’ll continue to monitor and evaluate this change carefully. If you have any questions, please drop by our Webmaster forums or our public events.
Posted by John Mueller, wearer of many socks, Google Switzerland

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The video covers the following topics:
  • What HTTPS encryption is, and why it is important to protect your visitors and yourself,
  • How HTTPS enables a more modern web,
  • What are the usual complaints about HTTPS, and are they still true today?
    • “But HTTPS certificates cost so much money!”
    • “But switching to HTTPS will destroy my SEO!”
    • “But “mixed content” is such a headache!”
    • “But my ad revenue will get destroyed!”
    • “But HTTPS is sooooo sloooow!"
  • Some practical advice to run the migration. Those are an aggregation of:

We hope that this sort of content is useful. Don’t hesitate to let us know if you like it and if we should do more! You can reach out to us directly on Twitter (Vincent & Fatih). Let us know which topics are of interest to you by commenting here or on the YouTube page. If you have questions when you plan your own HTTPS migration, don’t hesitate to ask in our Webmaster Help Forums.

Posted by Vincent Courson, Search Outreach Specialist
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Add livestream structured data to your page

If your website streams live videos, use the livestream developer documentation to flag your video as a live broadcast and mark the start and end times. In addition, VideoObject structured data is required to tell Google that there's a video on your page.

Update Google quickly with the Indexing API

The Indexing API now supports pages with livestream structured data. We encourage you to call the Indexing API to request that your site is crawled in time for the livestream. We recommend calling the Indexing API when your livestream begins and ends, and if the structured data changes.
For more information, visit our developer documentation. If you have any questions, ask us in the Webmaster Help Forum. We look forward to seeing your live videos on Google!
Posted by Danielle Marshak, Product Manager
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In order to help users better identify which search results may give the best information about their question, we have developed a new rich result type for question and answer sites. Search results for eligible Q&A pages display a preview of the top answers. This new presentation helps site owners reach the right users for their content and helps users get the relevant information about their questions faster.
A screenshot of an example search result for a page titled “Why do touchscreens sometimes register a touch when ...” with a preview of the top answers from the page.

To be eligible for this feature, add Q&A structured data to your pages with Q&A content. Be sure to use the Structured Data Testing Tool to see if your page is eligible and to preview the appearance in search results. You can also check out Search Console to see aggregate stats and markup error examples. The Performance report also tells you which queries show your Q&A Rich Result in Search results, and how these change over time.
If you have any questions, ask us in the Webmaster Help Forum or reach out on Twitter!
Posted by Kayla Hanson, Software Engineer
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Unclear mobile subscriptions


Picture this: Andrea is browsing the web on a mobile connection to access a gaming page and they’re presented with a page that asks them for their mobile phone details.




They fill in the blanks with their mobile number and press Continue, and get access to the content.

The next month, the phone bill arrives and they see a charge they were not expecting. Was the subscription to the online gaming service really that expensive? Did they really agree to pay that specific price for the service? How much did they agree to be charged to access the content?

Clearer billing information for Chrome users


We want to make sure Chrome users understand when they are going through a billing flow and trust that they’ll be able to make informed decisions while browsing the web.

To adequately inform users, it’s important to provide a sufficient level of details within the billing page as outlined by our new mobile billing charges best practices. Pages that answer positively to the following questions generally provide sufficient information for users:
  • Is the billing information visible and obvious to users? For example, adding no subscription information on the subscription page or hiding the information is a bad start because users should have access to the information when agreeing to subscribe.
  • Can customers easily see the costs they’re going to incur before accepting the terms? For example, displaying the billing information in grey characters over a grey background, therefore making it less readable, is not considered a good user practice.
  • Is the fee structure easily understandable? For example, the formula presented to explain how the cost of the service will be determined should be as simple and straightforward as possible.

If Chrome detects pages that don’t provide sufficient billing information to users, the following warning will be displayed to the user on Chrome mobile, Chrome desktop and Android’s WebView:



The warning will be shown to users entering unclear billing pages.


When we identify such pages, we will notify the webmaster through Search Console where there will be an option to let us know about the changes they’ve made to clarify the billing process. For websites that aren’t verified on Search Console, we will do our best to get in touch with the webmasters affected and will be available to answer questions in our public support forum available in 15 languages. Once an appeal has been sent via Search Console, we will review the changes and remove the warning accordingly.

If your billing service takes users through a clearly visible and understandable billing process as described in our best practices, you don't need to make any changes. Also, the new warning in Chrome doesn’t impact your website’s ranking in Google Search.

If you have any questions, please come and have a chat with us in the Webmaster Help Forum.


Posted by Emily Schechter‎, Chrome Security, Giacomo Gnecchi Ruscone & Badr Salmi El Idrissi, Trust & Safety

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Fighting Bots Your Way

Another big benefit that you’ll get from reCAPTCHA v3 is the flexibility to prevent spam and abuse in the way that best fits your website. Previously, the reCAPTCHA system mostly decided when and what CAPTCHAs to serve to users, leaving you with limited influence over your website’s user experience. Now, reCAPTCHA v3 will provide you with a score that tells you how suspicious an interaction is. There are three potential ways you can use the score. First, you can set a threshold that determines when a user is let through or when further verification needs to be done, for example, using two-factor authentication and phone verification. Second, you can combine the score with your own signals that reCAPTCHA can’t access—such as user profiles or transaction histories. Third, you can use the reCAPTCHA score as one of the signals to train your machine learning model to fight abuse. By providing you with these new ways to customize the actions that occur for different types of traffic, this new version lets you protect your site against bots and improve your user experience based on your website’s specific needs.
In short, reCAPTCHA v3 helps to protect your sites without user friction and gives you more power to decide what to do in risky situations. As always, we are working every day to stay ahead of attackers and keep the Internet easy and safe to use (except for bots).
Ready to get started with reCAPTCHA v3? Visit our developer site for more details. Posted by Wei Liu, Google Product Manager
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Some of the Webmaster forum participants


Today, we’re excited to announce that we’re rebranding and relaunching the Top Contributor program as Google’s Product Experts program! Same community of experts, shiny new brand.

Over the following days, we’ll be updating our badges in the forums so you can recognize who our most passionate and dedicated Product Experts are:

   Silver Product Expert: Newer members who are developing their product knowledge

   Gold Product Expert: Trusted members who are knowledgeable and active contributors

   Platinum Product Expert: Seasoned members who contribute beyond providing help through mentoring, creating content, and more

   Product Expert Alumni: Past members who are no longer active, but were previously recognized for their helpfulness

More information about the new badges and names.



Those Product Experts are users who are passionate about Google products and enjoy helping other users. They also help us by giving feedback on the tools we all use, like the Search Console, by surfacing questions they think Google should answer better, etc… Obtaining feedback from our users is one of Google’s core values, and Product Experts often have a great understanding of what affects a lot of our users. For example, here is a blog post detailing how Product Expert feedback about the Search Console was used to build the new version of the tool.

Visit the new Product Experts program website to get information on how to become a Product Expert yourself, and come and join us on our Webmaster forums, we’d love to hear from you!

Written by Vincent Courson, Search Outreach team

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As a news publisher, you can surface your content on the Google Assistant by implementing Speakable markup according to the developer documentation. This feature is now available for English language users in the US and we hope to launch in other languages and countries as soon as a sufficient number of publishers have implemented speakable. As this is a new feature, we are experimenting over time to refine the publisher and user experience.

If you have any questions, ask us in the Webmaster Help Forum. We look forward to hearing from you!

Posted by TV Raman, Senior Staff Software Engineer
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Google webspam trends and how we fought webspam in 2017

As we continued to improve, spammers also evolved. One of the trends in 2017 was an increase in website hacking—both for spamming search ranking and for spreading malware. Hacked websites are serious threats to users because hackers can take complete control of a site, deface homepages, erase relevant content, or insert malware and harmful code. They may also record keystrokes, stealing login credentials for online banking or financial transactions. In 2017 we focused on reducing this threat, and were able to detect and remove from search results more than 80 percent of these sites. But hacking is not just a spam problem for search users—it affects the owners of websites as well. To help website owners keep their websites safe, we created a hands-on resource to help webmasters strengthen their websites’ security and revamped our help resources to help webmasters recover from a hacked website. The guides are available in 19 languages.

We’re also recognizing the importance of robust content management systems (CMSs). A large percentage of websites are run on one of several popular CMSs, and subsequently spammers exploited them by finding ways to abuse their provisions for user-generated content, such as posting spam content in comment sections or forums. We’re working closely with many of the providers of popular content management systems like WordPress and Joomla to help them also fight spammers that abuse their forums, comment sections and websites.


Another abuse vector is the manipulation of links, which is one of the foundation ranking signals for Search. In 2017 we doubled down our effort in removing unnatural links via ranking improvements and scalable manual actions. We have observed a year-over-year reduction of spam links by almost half.


Working with users and webmasters for a better web



We’re here to listen: Our automated systems are constantly working to detect and block spam. Still, we always welcome hearing from you when something seems … phishy. Last year, we were able to take action on nearly 90,000 user reports of search spam.


Reporting spam, malware and other issues you find helps us protect the site owner and other searchers from this abuse. You can file a spam report, a phishing report or a malware report. We very much appreciate these reports—a big THANK YOU to all of you who submitted them.


We also actively work with webmasters to maintain the health of the web ecosystem. Last year, we sent 45 million messages to registered website owners via Search Console letting them know about issues we identified with their websites. More than 6 million of these messages are related to manual actions, providing transparency to webmasters so they understand why their sites got manual actions and how to resolve the issue.

Last year, we released a beta version of a new Search Console to a limited number of users and afterwards, to all users of Search Console. We listened to what matters most to the users, and started with popular functionalities such as Search performance, Index Coverage and others. These can help webmasters optimize their websites' Google Search presence more easily.

Through enhanced Safe Browsing protections, we continue to protect more users from bad actors online. In the last year, we have made significant improvements to our safe browsing protection, such as broadening our protection of macOS devices, enabling predictive phishing protection in Chrome, cracked down on mobile unwanted software, and launched significant improvements to our ability to protect users from deceptive Chrome extension installation.


We have a multitude of channels to engage directly with webmasters. We have dedicated team members who meet with webmasters regularly both online and in-person. We conducted more than 250 online office hours, online events and offline events around the world in more than 60 cities to audiences totaling over 220,000 website owners, webmasters and digital marketers. In addition, our official support forum has answered a high volume of questions in many languages. Last year, the forum had 63,000 threads generating over 280,000 contributing posts by 100+ Top Contributors globally. For more details, see this post. Apart from the forums, blogs and the SEO starter guide, the Google Webmaster YouTube channel is another channel to find more tips and insights. We launched a new SEO snippets video series to help with short and to-the-point answers to specific questions. Be sure to subscribe to the channel!


Despite all these improvements, we know we’re not yet done. We’re relentless in our pursue of an abuse-free user experience, and will keep improving our collaboration with the ecosystem to make it happen.



Posted by Cody Kwok, Principal Engineer
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What we did at I/O


The event was a wonderful way to meet many great people from various communities across the globe, exchange ideas, and gather feedback. Besides many great web sessions, codelabs, and office hours we shared a few things with the community in two sessions specific to Search:




The sessions included the launch of JavaScript error reporting in the Mobile Friendly Test tool, dynamic rendering (we will discuss this in more detail in a future post), and an explanation of how CMS can use the Indexing and Search Console APIs to provide users with insights. For example, Wix lets their users submit their homepage to the index and see it in Search results instantly, and Squarespace created a Google Search keywords report to help webmasters understand what prospective users search for.

During the event, we also presented the new Search Console in the Sandbox area for people to try and were happy to get a lot of positive feedback, from people being excited about the AMP Status report to others exploring how to improve their content for Search.

Hands-on codelabs, case studies and more


We presented the Structured Data Codelab that walks you through adding and testing structured data. We were really happy to see that it ended up being one of the top 20 codelabs by completions at I/O. If you want to learn more about the benefits of using Structured Data, check out our case studies.



During the in-person office hours we saw a lot of interest around HTTPS, mobile-first indexing, AMP, and many other topics. The in-person Office Hours were a wonderful addition to our monthly Webmaster Office Hours hangout. The questions and comments will help us adjust our documentation and tools by making them clearer and easier to use for everyone.

Highlights and key takeaways


We also repeated a few key points that web developers should have an eye on when building websites, such as:


  • Indexing and rendering don’t happen at the same time. We may defer the rendering to a later point in time.
  • Make sure the content you want in Search has metadata, correct HTTP statuses, and the intended canonical tag.
  • Hash-based routing (URLs with "#") should be deprecated in favour of the JavaScript History API in Single Page Apps.
  • Links should have an href attribute pointing to a URL, so Googlebot can follow the links properly.

Make sure to watch this talk for more on indexing, dynamic rendering and troubleshooting your site. If you wanna learn more about things to do as a CMS developer or theme author or Structured Data, watch this talk.

We were excited to meet some of you at I/O as well as the global I/O extended events and share the latest developments in Search. To stay in touch, join the Webmaster Forum or follow us on Twitter, Google+, and YouTube.

 Posted by Martin Splitt, Webmaster Trends Analyst
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Most website owners find they don’t have to worry much about what Google is doing—they post their content, and then Googlebot discovers, crawls, indexes and understands that content, to point users to relevant pages on those sites. However, sometimes the technical details still matter, and sometimes a great deal.

For those times when site owners would like a bit of help from someone at Google, or an explanation for why something works a particular way, or why things appear in a particular way, or how to fix what looks like a technical glitch, we have a global team dedicated to making sure there are many places for a website owner to get help from Google and knowledgeable members of the community.

The first place to start for help is Google Webmasters, a place where all of our support resources (many of which are available in 40 languages) are within easy reach:

Our second path to getting help is through our Google Webmaster Central Help Forums. We have forums in 16 languages—in English, Spanish, Hindi, French, Italian, Portuguese, Japanese, German, Russian, Turkish, Polish, Bahasa Indonesia, Thai, Vietnamese, Chinese and Korean. The forums are staffed with dedicated Googlers who are there to make sure your questions get answered. Aside from the Googlers who monitor the forums, there is an amazing group of Top Contributors who generously offer their time to help other members of the community—many times providing greater detail and analysis for a particular website’s content than we could. The forums allow for both a public discussion and, if the case requires it, for private follow-up replies in the forum.

A third path for support to website owners is our series of Online Webmaster Office Hours — in English, German, Japanese, Turkish, Hindi and French. Anyone who joins these is welcome to ask us questions about website appearance in Google Search, which we will answer to the best of our abilities. All of our team members think that one of the best parts of speaking at conferences and events is the opportunity to answer questions from the audience,  and the online office hours format creates that opportunity for many more people who might not be able to travel to a specialized event. You can always check out the Google Webmaster calendar for upcoming webmaster officer hours and live events.

 Beyond all these resources, we also work hard to ensure that everyone who wants to understand Google Search can find relevant info on our frequently updated site How Search Works.

 While how a website behaves on the web is openly visible to all who can see it, we know that some website owners prefer not to make it known their website has a problem in a public forum. There’s no shame in asking for support, but if you have an issue for your website that seems sensitive—for which you don’t think you can share all the details publicly—you can call out that you would prefer to share necessary details only with someone experienced and who is willing to help, using the forum’s “Private Reply” feature.

Are there other things you think we should be doing that would help your website get the most out of search? Please let us know -- in our forums, our office hours, or via Twitter @googlewmc.

Posted by Juan Felipe Rincón from Google’s Webmaster Outreach & Support team
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