Support

All content submitted through Prime Video Direct is made available/licensed at the sole discretion of Amazon. With Prime Video Direct, you can make your content available to buy or rent on Prime Video in the U.S. and other locations—on all supported devices—Fire TV, phones, tablets, game consoles, Smart TVs and from the Web. Submission of your content doesn't guarantee that your title will be published by a given date or selected for licensing. Please review Content Policy Guidelines, Asset Requirements, and Licensing consideration and title review prior to submitting content.

Prime Video is a curated service, and we're constantly refreshing our content offering and selection for customers. We generally license professionally produced, feature-length movies and TV shows that have been theatrically released, broadcast on a major TV network, or selected by a major film festival. Even if a title has one or more of these attributes, Prime Video may still choose not to license it. Conversely, Prime Video may choose to license a limited number of titles that haven't been in theaters, broadcast, or selected by a major festival.

Unsupported content types

Prime Video doesn't accept user-generated content or other types of video that aren't normally considered feature-length movies or TV shows. Additional content categories that are no longer accepted via Prime Video Direct may include (but aren't limited to) product reviews, product unboxing, compilation videos, news segments, vlogs, health videos, toy play, home videos, selfie/YouTube video (Tik Tok/reaction videos), slideshows, lectures, videogame play, tutorials, listicles (i.e. top 10 videos), and ambient content.

Currently, Prime Video Direct allows video providers to submit for licensing consideration to select marketplaces, including Amazon.com (U.S.), Amazon.co.uk (UK), Amazon.de (Germany & Austria), and Amazon.co.jp (Japan). You can see which marketplaces are enabled for publishing on the Availability tab.

Sign in to your Prime Video Direct account and complete the territory request form to request access to additional publishing locations. See Available locations for more information.

1. In Your Account, click Payment & Banking, and then click Add a Bank Account.
2. Follow the instructions on your screen.

For supported locations, see Electronic payments. If your bank isn't in one of these locations, you must create an account with a bank located in one of the supported countries or regions.

1. In Your Account, click Tax Information, and then click Complete Tax Information.
2. Follow the instructions on your screen.

Some countries or regions might require additional paper documentation. We’ll notify you of any additional requirements.

You can check the status of your tax information submission by returning to the Tax Information page. Tax statuses are explained in the Tax Information FAQs under "What does my tax status mean?"

To make updates to your tax information, on the Tax Information page, click View/Update Tax Information.

In the event that you are unavailable, a secondary administrator provides us a contact and enables someone to act on your behalf.

For more information, see Users & Roles.

To create an account that uses Japanese characters, please sign in to videodirect.amazon.co.jp.

Entry of Japanese characters during account setup on vivideodirect.amazon.com currently isn't supported. You will see the error, “We couldn’t process the text you just entered. Please make sure there are no unintended characters, and try again.”

At this time, we only pay royalties electronically to bank accounts in the supported countries or regions. For supported locations, see Electronic payments.

If your bank isn't in a supported location, we will not be able to pay you and you will not be able to publish content. You must create an account with a bank located in supported locations.