[Amazon Connect] 顧客ã®å…¥åŠ›ã‚’å–å¾—ã™ã‚‹ã€€ã€œäºˆå®šå¤–ã®æ•°å—ã‹ã‚™é¸æŠžã•ã‚ŒãŸã‚Šã€ã‚¿ã‚¤ãƒ アウトã«ãªã£ãŸæ™‚ã®å‡¦ç†ã«ã¤ã„ã¦ã€œ | DevelopersIO1 ã¯ã˜ã‚ã« Amazon Connect(以下ã€Connect)ã§ã€å•ã„åˆã‚ã›ãƒ•ãƒãƒ¼ã‚’作æˆã™ã‚‹å ´åˆã€ãƒ¦ãƒ¼ã‚¶ãƒ¼ã®å…¥åŠ›ã‚’処ç†ã™ã‚‹æœ€ã‚‚基本的ãªãƒ–ãƒãƒƒã‚¯ã¯ã€ã€Œé¡§å®¢ã®å…¥åŠ›ã‚’å–å¾—ã™ã‚‹ã€ ã§ã—ょã†ã€‚ ブãƒãƒƒã‚¯ã¯ã€æ“作ã®ä¸ã«ã‚ã‚Šã¾ã™ã€‚ 今回ã¯ã€ã“㮠「顧客ã®å…¥åŠ›ã‚’å–å¾—ã™ã‚‹ã€ ã®ä½¿ç”¨æ–¹æ³•ã«ã¤ã„ã¦æ•´ç†ã—ã¦ã¿ãŸã„ã¨æ€ã„ã¾ã™ã€‚ 2 基本的ãªä½¿ç”¨æ–¹æ³• 例ã¨ã—ã¦ã€ï¼’種類ã®é¸æŠžã‚’ユーザーã«æ±‚ã‚るブãƒãƒƒã‚¯ã‚’作æˆã—ã¦ã¿ã¾ã—ãŸã€‚プãƒãƒ³ãƒ—トã¯ã€Œè¡ŒããŸã„ã¨ã“ã‚ã‚’é¸æŠžã—ã¦ä¸‹ã•ã„。山ã®å ´åˆã¯ï¼‘ã‚’ã€æµ·ã®å ´åˆã¯ï¼’ã‚’ã€ã£ã¦æ„Ÿã˜ã§ã™ã€‚ ユーザーã«å¯¾ã™ã‚‹ãƒ—ãƒãƒ³ãƒ—トã¯ã€ãƒ†ã‚ストã®å…¥åŠ›ã§è¨å®šã—ã€DTMFã®ã‚ªãƒ—ション㧠1ã€ã¨2ã‚’è¿½åŠ ã—ã¾ã—ãŸã€‚ ã“ã‚Œã«ã‚ˆã‚Šã€ãƒ¦ãƒ¼ã‚¶ã®æŠ¼ã—ãŸãƒœã‚¿ãƒ³ã«ã‚ˆã£ã¦ã€å‡¦ç†ã‚’分å²ã§ãるよã†ã«ãªã‚Šã¾ã™ã€‚ ç°¡å˜ã«ãƒ•ãƒãƒ¼ã‚’ã¤ãªãã¨ä»¥ä¸‹ã®ã‚ˆã†ã«ãªã‚‹ã¨æ€ã„ã¾ã™ã€‚１をé¸æŠžã™ã‚‹ã¨ã€Œå±±ãŒé¸æŠžã•ã‚Œã¾ã—ãŸã€ã€ï¼’ã‚’é¸æŠžã™ã‚‹ã¨ã€Œæµ·ãŒé¸æŠžã•ã‚Œã¾ã—ãŸã€ã¨ç™º
![[Amazon Connect] 顧客ã®å…¥åŠ›ã‚’å–å¾—ã™ã‚‹ã€€ã€œäºˆå®šå¤–ã®æ•°å—ã‹ã‚™é¸æŠžã•ã‚ŒãŸã‚Šã€ã‚¿ã‚¤ãƒ アウトã«ãªã£ãŸæ™‚ã®å‡¦ç†ã«ã¤ã„ã¦ã€œ | DevelopersIO](https://cdn-ak-scissors.b.st-hatena.com/image/square/1ae6bfa06df1a4a6837f0144b2b96549943d4201/height=288;version=1;width=512/https%3A%2F%2Fdevio2023-media.developers.io%2Fwp-content%2Fuploads%2F2017%2F07%2Famazon-connect.png)
[Amazon Connect] 自動発信(Automated Outbound Calling)を利用ã—ãŸã‚µãƒ³ãƒ•ã‚šãƒ«ï¼ˆãã®ï¼‘）〜ã‚ャンペーンã®æ¡ˆå†…ã‚’é€ã£ã¦èˆˆå‘³ã‚ã‚‹ãŠå®¢æ§˜ã‚’リストアップã™ã‚‹ã€œ | DevelopersIO![[Amazon Connect] 自動発信(Automated Outbound Calling)を利用ã—ãŸã‚µãƒ³ãƒ•ã‚šãƒ«ï¼ˆãã®ï¼‘）〜ã‚ャンペーンã®æ¡ˆå†…ã‚’é€ã£ã¦èˆˆå‘³ã‚ã‚‹ãŠå®¢æ§˜ã‚’リストアップã™ã‚‹ã€œ | DevelopersIO](https://cdn-ak-scissors.b.st-hatena.com/image/square/a8e0f4f6e2f54ea36617b93c6bd4e636bf4470bb/height=288;version=1;width=512/https%3A%2F%2Fdevio2023-media.developers.io%2Fwp-content%2Fuploads%2F2018%2F11%2Feyecatch_amazon-connect_1200x630.jpeg)
[Amazon Connect ã¯ã˜ã‚ã®ä¸€æ©]顧客ã‹ã‚‰ã®ç€ä¿¡ã‚’オペレータã«ç¹‹ã | DevelopersIO
ã‹ã‚‰ã¾ã’書店
AWSã®è‡ªç”±è‡ªåœ¨ãªPaaS「Elastic Beanstalkã€ã¨ã¯
Product Advertising API
Amazon Web サービス入門(Product Advertising API)
{{#tags}}- {{label}}
{{/tags}}