ã¨ããè¨äºãiMedia Connectionã«åºã¦ããã®ã§ããããã©ã¤ã³ã ãæ¥æ¬èªã§ã 顧客ãä¼æ¥ã«ã¢ã¯ã»ã¹ããæ¹æ³ãç°¡åã«ããã ã«ã¹ã¿ãã¼ãµãã¼ãã¯ãã¼ã±ãã£ã³ã°ãä¼ç¤¾å ã«åãè¾¼ã 顧客ãæ¯æããªããã°ãªããªãé·æçãªã³ã¹ããé ããã¨ã¯ãåçãä¸ããä¸ã§ãããã¨ã§ã¯ãªãã 顧客ã®ãããã¾ããã¯ããã ã«ã¹ã¿ãã¼ãµãã¼ãã®é»è©±ã·ã¹ãã ãè¦ç´ã å人çãªäººéé¢ä¿ãæ§ç¯ãã ããã°ãªã©ã§ä¼æ¥ã¨ãã¦èªåãã¡ã¯ã©ãããèããæã£ã¦ããããä¼ããã ä¼æ¥ãµã¤ããECãµã¤ãã®ã¦ã¼ã¶ããªãã£ãè¦ç´ã Eã¡ã¼ã«ã«è¿äºã 顧客ã«ã©ã®ãããªååããµã¼ãã¹ã購買ãã¦ããã®ããã¯ã£ããã¨ä¼ãã ã½ã¼ã¹ï¼iMedia Connection:10 ways to turn angry consumers into brand advocates March 15, 2009 in WOM | Permalink
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