Service Design: The Overlooked Part of User Experience
Walking through IKEA over the weekend with two young children was a healthy reminder of what contributes to an ideal customer experience: innovative product design and thoughtful service design. IKEA covers product design with innovative home furnishings that are cost effective. Providing this outstanding product experience is only made complete by wrapping an amazing service experience around it.
Customer experience: The natural ally for UX in business | BiRDS
Customer experience: The natural ally for UX in business In this post, I would like to talk about what has been on my mind for the last year or two: the relationship between user experience and customer experience and how user experience designers can extend their influence in businesses. A paraphrased transcript of my talk at the Polish IA Summit 2012. This topic has become relevant because I wor
UXデザインワークショップ開催 | UX | ミツエーリンクス
ユーザーエクスペリエンスデザインを体験ã—ã¦ã¿ã¾ã›ã‚“ã‹ï¼Ÿ ユーザーä¸å¿ƒè¨è¨ˆã¨ã„ã†æ–‡åŒ–を組織ã«å®šç€ã•ã›ã‚‹è¶³æŽ›ã‹ã‚Šã« è¿‘å¹´ã§ã¯ã€Flashã‚„Silverlightã€Ajaxãªã©ã®ãƒ†ã‚¯ãƒŽãƒã‚¸ãƒ¼ã®ç™»å ´ã«ã‚ˆã‚Šã€Webサイトã«ãŠã„ã¦ã‚‚リッãƒãªã‚¤ãƒ³ã‚¿ãƒ•ã‚§ãƒ¼ã‚¹ãŒç”¨ã„られるよã†ã«ãªã£ã¦ãã¾ã—ãŸã€‚ã—ã‹ã—ãªãŒã‚‰ã€ã“ã®ã‚ˆã†ãªæ–°ã—ã„テクノãƒã‚¸ãƒ¼ã‚„ツールをãŸã 採用ã—ãŸã‹ã‚‰ã¨ã„ã£ã¦ã€å¿…ãšã—もユーザーã«è±Šã‹ãªä½“験をæä¾›ã§ãã‚‹ã‚ã‘ã§ã¯ã‚ã‚Šã¾ã›ã‚“。豊ã‹ãªãƒ¦ãƒ¼ã‚¶ãƒ¼ã‚¨ã‚¯ã‚¹ãƒšãƒªã‚¨ãƒ³ã‚¹ã‚’æä¾›ã™ã‚‹Webサイトやソフトウェアを開発ã™ã‚‹ãŸã‚ã«ã¯ã€ãƒ¦ãƒ¼ã‚¶ãƒ¼ã®ã“ã¨ã‚’知りã€ãƒ¦ãƒ¼ã‚¶ãƒ¼ã®ãµã‚‹ã¾ã„やゴールをモデリングã—ã€ãã®ã‚·ãƒŠãƒªã‚ªã‚’基ã«ã‚¹ãƒˆãƒ¼ãƒªãƒ¼ãƒœãƒ¼ãƒ‰ã‚’作æˆã—ã€ãƒ¦ãƒ¼ã‚¶ãƒ¼ã«ã¨ã£ã¦å¿…è¦ãªãƒ‡ãƒ¼ã‚¿ã¨æ©Ÿèƒ½ã‚’å°Žã„ã¦ã€ãƒ‡ã‚¶ã‚¤ãƒ³ã‚’è¡Œã£ã¦ã„ãå¿…è¦ãŒã‚ã‚‹ã®ã§ã™ã€‚ 本サービスã§ã¯ã€è²´ç¤¾ã‚¹ã‚¿ãƒƒãƒ•å‘ã‘ã«ã€ãƒ¦ãƒ¼ã‚¶ãƒ¼ã‚¨ã‚¯ã‚¹ãƒšãƒªã‚¨ãƒ³ã‚¹ãƒ‡ã‚¶ã‚¤ãƒ³ï¼ˆUXデザイン）ã®1日ワークショップを開
Ubiquitous Service Design
I follow a plant that tweets. Her name is pothos and she lives in Toronto with Angela, an information architect. When pothos is thirsty, she asks for help. Sometimes days pass before the water comes. Bruce Sterling once noted, “Futurism doesn’t mean predicting an awesome wonder; rather it means recognizing and describing a small apparent oddity that is destined to become a great commonplace.†Well
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User Experience Design from Userfocus
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