Support

Professional Services: Consulting, Service and Professional Support

Systematics offers a range of professional services that enable any organization to integrate, implement, and maintain the various solutions, while adapting them to the needs of the organization and its users.

Systematics’ customers enjoy the professionalism and experience accumulated over many years of technical expertise in the various fields, with exclusive access to the very latest technology and the most advanced practices.

Service and Support
For customers with an annual service contract, Systematics provides technical support services for dealing with problems through a service center and a large team of experts in various fields. Systematics provides end-user support, support for system administrators and developers.

The service center allows a quick response to any request for help or technical support, while monitoring the level of service and focusing on care and support to the satisfaction of the customer.

Terms of service:
With the opening of the service call by phone or directly via the website, Systematics experts will respond first by phone within four work hours of opening the call.

Service center opening times:
Sunday through Thursday from 8:00 to 17:00.
Fridays and holiday eves from 8:00 to 12:00 (the service will be provided on the next business day).

To open a service call:

Through the website:
Enter the website and open a ticket.

By phone: Call the service center. Direct phone: 03-7660101 or switchboard: 03-7660111.

 
Services include:

Professional Advice

The consultation services include analysis and optimization of development processes and core processes of the organization, employing a practical approach for applying leading methodologies such as MBD and CAD Total Design, and using advanced tools.
Our consultants have vast and diverse experience with many customers in industry and other sectors.
For detailed information on consulting services in GIS
For detailed information on consulting services in the field of CAD/PLM
For detailed information on consulting services in technical computing and model-based design (MBD)

Support for Company Customers and Annual Service Program

Systematics’ service and support program for its customers is the most comprehensive and professional in the industry. The program focuses on consistently improving the capabilities of the software, improving the skill of the user, and providing business and organizational advantages to companies.

Customers who join the support program enjoy the following services:

Services focusing on software:
Version upgrades and continuous software updates of the software products and related items throughout the service period.

Services focusing on the programmer and the user:
Free professional seminars throughout the year, to enrich and deepen users’ knowledge of the software and of the innovations in the new versionsPhone and email support by Systematics experts
Access to websites in Israel and abroad containing an interactive knowledge base dealing with operating the software and comprehensive application guides

Services focusing on companies (for some product lines):
Job listings focused on finding experts in the field
Free advertising in a professional guide for complementary professional service providers
For detailed information on customer service in the field of GIS
For detailed information on customer service in the field of CAD/PLM
For detailed information on customer service in technical computing and model-based design (MBD)
For detailed information on customer service for 3D printing

Customer Satisfaction Surveys of Systematics’ Service

Systematics’ customers express their level of satisfaction with Systematics’ products, solutions, and services by periodically filling out a survey.

We use the survey results to continue to improve the service to our clients. The results indicate a high level of satisfaction in different parameters.

"To what extent did the service you received from Systematics meet expectations?"
90% of the respondents answered “Met expectations", "Above expectations", and "Well above expectations".

"Service personnel’s conduct met my expectations".
99% of the respondents answered “Met expectations", "Above expectations", and "Well above expectations".

"The quality of the solution given to me met my expectations".
94% of the respondents answered “Met expectations", "Above expectations", and "Well above expectations".

"How likely are you to recommend the Systematics company to a colleague?"
92% of the respondents answered "Recommend" or "Definitely recommend".