Utilizing Networking Groups

One of the biggest challenges in customer experience (CX) initiatives isn't just getting buy-in—it's making sure communication flows seamlessly across different teams to drive meaningful progress. It's not enough to have passionate people involved; it's about aligning everyone around a shared purpose and ensuring that action follows. I see it all the time—CX councils or teams that meet to discuss customer feedback, but the conversation doesn't always translate into real change. It's critical to go beyond just reviewing the numbers. We need to collaborate, co-create, and drive real impact for our customers. So how do we ensure communication within cross-functional teams leads to action? ▶️Structure your meetings to drive progress. If you have cross-functional buy-in, it's essential to manage those meetings effectively. Make sure that everyone understands their role, the goals, and what success looks like. It's not enough to simply review metrics—what are the actions you'll take based on those insights? ▶️Unify efforts across the organization. In many organizations, different teams—like those working on journey mapping and those focused on customer insights—work in silos. We need to bring those efforts together around your customer experience mission, ensuring that all teams are aligned with a shared definition of success. ▶️Be proactive and resourceful. Don't wait for things to fall through the cracks. Be a resource to your team members, follow up, and offer support where needed. This could mean helping a colleague facilitate a journey mapping session or providing customer feedback to help illustrate a challenge. Communication is key, but proactive support is what drives progress forward. When working cross-functionally, the responsibility doesn't end with the meeting. We need to be deliberate about setting expectations, following up on actions, and ensuring everyone understands how their efforts contribute to the larger customer experience mission. Great communication can turn fragmented efforts into unified progress. Let's make sure we're not just talking about customer experience, but working together to make it happen. How do you ensure effective communication across teams in your organization? Drop your process below! #CustomerExperience #CX #CrossFunctionalTeams #Collaboration #Leadership #Communication #CXStrategy #CustomerJourney

We are the company we keep; it becomes our biggest influence. Over the years, I’ve learned that good teachers are also found outside a classroom or a book. They are often found in the relationships you cultivate with those who truly understand your journey. As a leader, founder or business-owner, it's often a lonely journey, dealing with business challenges, growth hindrances, and maintaining a positive mindset. This is where a Peer Group comes to our rescue. Having the right peer group that is non-judgemental, who understands what we are going through, can be your sounding board, does not hesitate to share their experiences, and offers their support despite everything, can be a wonderful teacher. Over the last decade, my biggest teaching experience has been with my peer group in ‘ASCENT’, an initiative started by Harsh Mariwala in 2012.  Within this group I have found mentorship, guidance, and invaluable coaching that is practical and relevant. It is a safe space where like-minded entrepreneurs can connect, share and grow together. So if you are looking at growing as a leader, founder, or a business owner, I strongly urge you to join a peer group; it will help you become better. Entrepreneurship is a lonely journey, and a good peer group makes the journey easier. I would like to ask you - ✅Who has been your biggest teacher?  ✅Have you found a peer group to support and guide you?  ♻️Repost to help others find their peer group. PS: Stay tuned for an update to my newsletter that releases every fortnight where I speak about my journey as an entrepreneur and share my lessons in building my organisation.

Over the years, I've discovered the truth: Game-changing products won't succeed unless they have a unified vision across sales, marketing, and product teams. When these key functions pull in different directions, it's a death knell for go-to-market execution. Without alignment on positioning and buyer messaging, we fail to communicate value and create disjointed experiences. So, how do I foster collaboration across these functions? 1) Set shared goals and incentivize unity towards that North Star metric, be it revenue, activations, or retention. 2) Encourage team members to work closely together, building empathy rather than skepticism of other groups' intentions and contributions. 3) Regularly conduct cross-functional roadmapping sessions to cascade priorities across departments and highlight dependencies. 4) Create an environment where teams can constructively debate assumptions and strategies without politics or blame. 5) Provide clarity for sales on target personas and value propositions to equip them for deal conversations. 6) Involve all functions early in establishing positioning and messaging frameworks. Co-create when possible. By rallying together around customers’ needs, we block and tackle as one team towards product-market fit. The magic truly happens when teams unite towards a shared mission to delight users!

"Make yourself findable"...this is advice that I give to candidates, SES's, generals, executives, and even teenagers. Companies are dying to find you, but they just don't know that you exist. They hire Precision Talent Solutions to find you. Like it or not, LinkedIn is the place where professionals go to look for jobs, look for candidates, and to share/consume content. If you are in career transition, it is more important than ever to be thoughtfully active on LInkedIn. Valuable tips: LinkedIn Algorithm Updates (2025) - Relevance Over Virality: The algorithm now favors niche, expert content over viral posts. Generic or off-topic posts hurt visibility. - Connections First: Posts from your own network are prioritized. A targeted, engaged network boosts reach. - Expertise Signals: LinkedIn evaluates who is posting (based on profile) as much as what is posted. - Ranking Factors: Content is ranked by Relevance, Expertise, and Engagement (especially meaningful comments). - Comments Matter Most: Posts with thoughtful, back-and-forth conversation (especially in the first hour) get a major visibility boost. - Spam Filters: Poor grammar, link-stuffing, excessive hashtags, and overposting are penalized. - Engagement Quality > Quantity: Comments from relevant peers beat lots of random likes. - Extended Reach: High-value posts can reach beyond your 1st-degree network if they gain strong engagement. 2. Content Format Trends - Carousels Still Strong: Multi-image or PDF “carousel” posts perform well, but only if value-packed. - Video & Live Streams: Native videos (not links) and especially LinkedIn Live posts drive the highest engagement. - Image Posts: Still effective—posts with a single strong visual get more attention and comments. - Newsletters: Now a top tool for reach—subscribers are notified every time you publish. Best for long-form, high-value content. - Polls & Interactive Posts: Still underused but powerful for engagement and visibility. - Hashtags/Tagging: Use 2–5 relevant hashtags. Over-tagging or irrelevant tags = spammy. - External Links: Posts with links are penalized. Better to add links later via post edit or use native formats. 3. Engagement Best Practices - Provide Niche Value: Focus on helpful, profession-specific insights, not generic content. - Hook Early: Start posts with a bold statement or question to capture attention. Encourage Dialogue: Ask questions, respond to comments, and spark discussion to improve reach. - Use Rich Media: Mix in carousels, videos, and images to keep your content fresh and engaging. - Go Live or Use Newsletters: These formats offer built-in boost via notifications and dwell time. - Avoid Spam Tactics: Don’t tag excessively, overuse hashtags, or post too frequently. - Grow an Engaged Network: Engage with others to strengthen your own visibility in the algorithm. - Be Consistent & Authentic: Regular, high-quality posting builds credibility and audience trust over time.

You don’t stop being disabled when conference or event sessions end, so why do so many organisers forget about inclusion at conference dinners and networking events? It’s great to see more events offering sign language interpreters, quiet rooms, and accessible seating during the main agenda. But what about during the coffee breaks? The networking dinner? The drinks at the end? If those adjustments vanish the moment the keynote’s over, it’s not inclusion – it’s performance. Disabled people don’t just attend the content. We build relationships, grab lunch, join the side conversations. And if those moments aren’t accessible, we’re being excluded from the most valuable parts of the day. Having sign language interpreters available throughout all event elements; keeping quiet rooms open; offering seated areas during networking; telling people food and drink menus in advance; offering sighted assistance for intros; having portable hearing loops in place; or providing enetworking options. These are all things you can do to show you actually want to host an inclusive event in full, not just meet minimum requirements. Inclusion isn’t a scheduled item. It’s a commitment. #DisabilityInclusion #Disability #DisabilityEmployment #Adjustments #DiversityAndInclusion #Content

Fact: Most attendees don’t enjoy your “networking” events. Fact: Networking is one of the top reasons for attending an in-person event. Can we acknowledge that most attendees are not extreme extroverts? So why are we still hosting networking events where we effectively “dump” 100s of people into a room together for a few hours, hoping for the best and callingl it “networking”? As someone who attends events mainly with the goal of meeting up with my existing network and growing it, proactive networking with people I don’t know (especially solo) is something I dread. If you recognise that many people attending want to network but don’t feel comfortable in environments where they have to proactively approach strangers, it is possible to deliver a far better experience. So, let's take a look at activity-based, interactive networking. These activities will need capacity caps… but from my perspective as an attendee, at least, a more intimate environment makes for better networking. I’ve heard of some incredible networking initiatives recently, including: ➡️ Puppy Networking What a great idea for networking. An activity that will get people smiling and bonding, is great for socialising puppies, too, and also allows ample opportunity to chat. ➡️ Barista Workshops Teaching all those coffee lovers how to make barista-style coffee and getting to know each other whilst enjoying their own creations afterwards is a fab idea for activity networking. ➡️ Braindates Interest-based discussions that involve having deeper conversations with other attendees and learning at the same time. A truly great way to bring people with shared interests together and create meaningful connections. A couple of other suggestions: - Give your standard networking drinks an upgrade by adding an interactive activity such as a mixologist class, a murder mystery theme like “Imposter”, or some other team-based activity. And remember, there’s literally no excuse not to include as many non-alcoholic options as you have alcoholic so that everyone feels comfortable. - Find and give roles to “super connectors” at your networking events. I recently had the pleasure of meeting Phil Mershon - he’s an advocate for better networking and integrating these talented people at your events (and the author of a great new book called Unforgettable - the Art and Science of Creating Memorable Experiences). I know that upgrading your networking events will take a lot of effort, but if it means that a bigger proportion of your attendees leave your event not only satisfied but having created some lifelong connections - it’s worth it, right? Do you have any creative ideas for networking, or have you had a positive networking experience at an event? I’d love to hear them! 👇 #networking #events #eventmarketing #eventprofs I

🤝 Networking in Germany: It’s More Than Just Job Hunting! In a recent poll, you voted that, besides finding the right companies, your biggest challenge is networking. Here’s how you can expand your network and find hidden job opportunities: 🔹 1. Join Industry Events & Meetups ✅ Tech conferences (e.g., Bits & Pretzels, OMR, Web Summit) ✅ Startup events (e.g., Berlin Startup Night, Hamburg Startups) ✅ Meetup.com events in your industry (IT, finance, marketing, consulting) ✅ Local Chamber of Commerce or professional networking events 💡 Tip: Many companies hire through referrals, so even a casual conversation at an event could lead to an opportunity! 🔹 2. Use LinkedIn the Right Way LinkedIn is a place to build relationships. ✅ Follow professionals in your field and comment on their posts ✅ Send personalized connection requests ✅ Join LinkedIn groups relevant to your expertise ✅ Share your own knowledge (projects, industry insights, trends) 💡 Tip: Instead of writing, "Hi, can you help me find a job?", try: "Hi [Name], I see you're in [industry]. I’m new to Germany and would love to exchange insights. Let’s connect!" 🔹 3. Get Involved in Sports & Hobby Circles 🏀🎨🎸 Networking isn’t just professional—it’s also social! Some of the best connections happen in hobby groups and sports clubs. ✅ Join a local gym, running club, football team, yoga group ✅ Sign up for art classes, book clubs, language meetups ✅ Play in a band or music group ✅ Volunteer for local events & organizations 💡 Why? Germans value trust and long-term relationships. If people know you personally, they’re more likely to help you professionally. 🇩🇪 Bonus: You can also practice your German while meeting people. Even basic German can help you integrate, build trust, and access more job opportunities. 🔹 4. Use the “Coffee Chat” Strategy ☕ Many people land jobs through casual conversations. ✅ Reach out to professionals in your industry ✅ Invite them for a 15-20 minute virtual coffee chat ✅ Ask about their career path, industry trends, and advice ✅ Focus on learning & relationship-building, not just job searching 💡 Tip: People remember genuine conversations. If they hear of a job opening, they might think of you first! 🔹 5. Explore Online Communities & Hidden Job Markets Many job leads come from WhatsApp, Slack, or Facebook groups. 🔹 Slack communities: Berlin Tech Workers, Startup Jobs Germany 🔹 Facebook groups: “English Jobs in Germany” / “Expats in [city]” 🔹 Internations.org: Great for meeting professionals in Germany 💡 Tip: Actively engage in discussions. The more visible you are, the more opportunities will come your way! 🌍 Final Thought: Networking is not just about job hunting—it’s about integrating, building trust, and forming connections. When you participate in events, hobbies, and professional communities, you naturally expand your opportunities. #Networking #JobSearch #Germany #CareerTips #ExpatLife #LinkedInNetworking #Integration

𝗧𝗵𝗶𝗻𝗸 𝗬𝗼𝘂'𝗿𝗲 𝗧𝗼𝗼 𝗤𝘂𝗶𝗲𝘁 𝗳𝗼𝗿 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝘀? 𝗧𝗵𝗶𝗻𝗸 𝗔𝗴𝗮𝗶𝗻 🤔 The people I've enjoyed talking to most aren't glossy social butterflies, but those who relish in personal dialogue, diving deeper beneath the surface connection. Truth be told - I've had my fair share of conversational mishaps earlier in my career as a younger sales professional - struggling to engage in any meaningful conversations beyond the weather, & I was left being perceived as an order-taker. 🙈 This seems to be a common problem as these questions keep surfacing in my sessions with sales teams: ❓ Initiating Contact: How do I start a conversation with someone new? ❓ Maintaining Flow: What to do when I run out of things to say? ❓ Building Rapport: How can I connect with someone of a different level? After 12 years in this field, I've discovered the uncomfortable truth – extroverts don't own the monopoly on great conversations. The magic really happens when you're genuinely curious about someone who is different. ☝️ My point? The best conversationalists aren't smooth-talkers – they're the ones who 𝘀𝗵𝘂𝘁 𝘂𝗽 𝗹𝗼𝗻𝗴 𝗲𝗻𝗼𝘂𝗴𝗵 𝘁𝗼 𝗹𝗶𝘀𝘁𝗲𝗻 & 𝗮𝗿𝗲 𝗶𝗻𝘁𝗲𝗿𝗲𝘀𝘁𝗲𝗱 𝗲𝗻𝗼𝘂𝗴𝗵 𝘁𝗼 𝗲𝗻𝗴𝗮𝗴𝗲. Here are some quick bites to nibble on: ✅ Light & Casual - Not everyone opens up at hello. It's not rejection—it's human nature. Keep it light. Aim to connect as a friend rather than impress with your knowledge. The pressure drops, conversation flows. ✅ Genuine curiosity beats performative interest - We can smell fake enthusiasm like week-old sushi. Probe a little rather than topic-hop, which feels like channel surfing. Dive deeper into topic with open-ended questions. ✅ Acknowledge before moving on - No one enjoys conversational whiplash. A simple "That's interesting" before continuing keeps the connection alive. Convo 101: people need to feel heard before they'll share more. ✅ Self-disclosure opens up reciprocity - Share something genuine about yourself—a challenge, an honest insight. Vulnerability invites vulnerability at the RIGHT stage. PS - first meeting is NOT a therapy session. ✅ Engage on emotion, not just information - When someone's communication cue changes, lean in. Ask yourself, "What's this person feeling?" Respond to that & see shallow exchanges become a real connection. So here's to all the "quiet ones" who are actually conversation connoisseurs in disguise. May your next interaction prove that the best dialogues aren't about who talks the most, but who connects the most meaningfully. 🤔 What conversation strategies helps you connect more deeply with people? #EmotionalIntelligence #SalesEQ #Connections This is Cindy Tien, EQ Maven, CSP - Inspiring Sales & Leadership Teams to Strengthen Connections, Conquer Challenges, & Claim their Messages.

How differently can you interact with the executives at the year-end party? I remember our annual fundraising events, usually held at a hotel with lots of parking and good food. The thought of approaching high-level leaders and guests invited was often intimidating at the beginning. However, the relaxed environment was too inviting to let go of the once-a-year opportunity. Thankfully, I was involved in the preparation of the guest list. This helped me prepare intentionally for conversations with key executives or guests. One of the interesting networking books that has been beneficial to me is Keith Ferrazzi's 'Never Eat Alone'. PS: If you want to be intentional about your networking at events as a leader, this book is a must-read and belongs to your home library for regular reference. Ferrazzi emphasizes the importance of building genuine relationships. Here are some tips from his book. 1. Be prepared with conversation starters. Before the event, think of some engaging questions or topics to discuss. Research the executives you may meet, focusing on their recent achievements or initiatives within the company. For example, if you know they led a successful project, you could ask, “What inspired your approach to that project?” This shows you’re invested in their work and opens the door for a deeper conversation. 2. Use the give-first approach. Ferrazzi advocates for a mindset of giving before expecting anything in return. Look for ways to provide value to the executives you meet. This could be as simple as sharing an interesting article related to their work or offering insights on industry trends. When you focus on how you can help others, you create an atmosphere of reciprocity and goodwill. 3. Practice Active Listening. Listening is a vital component of effective networking. Show genuine interest in what the executive has to say by asking follow-up questions and engaging with their responses. This not only fosters a deeper connection but also demonstrates your respect for their time and perspective. 4. Be Mindful of Body Language. Nonverbal communication plays a significant role in how we are perceived. Maintain eye contact, smile, and use open body language to convey your interest and enthusiasm. Your demeanor can help create a welcoming environment that encourages more profound interactions. 5. Follow Up with Purpose. After the event, don’t forget to follow up with the executives you connected with. Send a personalized message expressing your appreciation for the conversation. Mention something specific you discussed. This will help reinforce the connection while also showing that you valued the engagement. According to Ferrazzi, 'The currency of real networking is not greed but generosity'. Remember: Prepare. Prepare. Prepare. What else would you add? Share in the comments below. #leaders #leadership #management #careers #womeninleadership #womenwholead