LET’S GET YOU

CONNECTED
TO NBN® FIXED
WIRELESS
1 Preparing for the nbn network Your helpful preparation guide
THANKS FOR CHOOSING
THE NBN NETWORK
You’re only a few steps away from enjoying
the benefits of a plan powered by nbn Fixed
Wireless technology.
This guide explains what to expect on
installation day and helps answer any
questions you may have.

2 Preparing for the nbn network

Preparing for the nbn network 3
NBN FIXED WIRELESS
AT A GLANCE
An nbn Fixed Wireless connection uses data sent wirelessly
from a local transmission tower to an nbn outdoor antenna fitted
to the exterior of your property, which is then connected to an
nbn connection box inside via an Ethernet cable.

4 Preparing for the nbn network

Important information

Equipment connected over the nbn network

will not work during a power blackout. Make sure you
have an alternative form of communication handy,
such as a charged mobile phone.

If you have safety-critical equipment* (e.g. a medical

alarm, monitored fire alarm or lift emergency
phone), you’ll need to call the equipment provider/
manufacturer to check that it will work with the nbn
network, or whether you'll need to find an alternative
solution.

*The rollout of the nbn network will involve new technologies, and some existing devices, including many
medical alarms, may not be compatible with these at all times. You should contact your equipment provider
to find out if your alarm or other equipment will work when connected to the nbn network and what PreparingPreparing
for the nbn nbn network 5
network
for the
alternative solutions are available. For more information, visit nbn.com.au/compatibility
THINGS TO KNOW BEFORE
INSTALLATION DAY
When you placed your nbn Fixed Wireless order through your provider, they
would have arranged for an nbn approved technician to contact you to
arrange a suitable time for any new equipment to be installed.
Your technician should call you one business day before the installation to confirm your appointment
time and address details. They will also call you when they’re on their way to your home or business.
If you are renting your property, you’ll need to make sure you have your landlord’s approval for the
installation to go ahead. If you have a heritage-listed property, you’ll need additional approvals too.

What equipment will the nbn technician install?

nbn outdoor nbn connection Ethernet cable to connect your

antenna box nbn outdoor antenna to your nbn
connection box

IMPORTANT: This equipment is the property of nbn and must remain at the home or business where it’s installed – it won’t
work at another property. Equipment must not be moved as it may affect performance and even may not work. Equipment
is positioned for optimal signal strength. If it needs to be moved, please contact your provider.

Safety information nbn also can’t take responsibility for the

internal electrical wiring in your premises.
!
The nbn Fixed Wireless equipment complies with the
Australian standard AS/NZS 60950.1:2011 (Electrical All nbn installers comply with the wiring standards
safety). (ACMA AS/CA S009:2013 Installation Requirements for
Customer Cabling) required for an nbn Fixed Wireless
Electrical surges caused by lightning strikes can still
connection.
occur. While not a requirement, nbn recommends that
you protect the electrical equipment inside your home For further advice on ways to protect internal equipment
from potential surges. This is not the responsibility of or wiring, you should contact your provider or an
nbn. electrician.

6 Preparing for the nbn network

What does the installation It’s important to consider:
involve? The location of the nbn connection box,
nbn supplied equipment will be installed both inside which should be:
and outside your property. • Near an accessible power point
The nbn outdoor antenna will be attached to either • In a cool, dry, ventilated area
the roof or an external wall. If neither of these • Away from busy areas where it may be knocked
locations provide direct line-of-sight to the nbn Fixed and damaged
Wireless tower, your technician may look for another
• Away from bedrooms, as the connected modem
suitable location.
and nbn connection box can have flashing lights,
A cable will run between the nbn outdoor antenna which may disturb sleep
and the nbn connection box inside your property. • Near your existing landline phone or network
Generally, this requires drilling a small hole in your cabling.
external wall for the cable to pass through.
Your preferred internal networking
While most services can run over a Wi-Fi network,
you may prefer to have cabled connections for things
like internet TV (IPTV) and data outlets. If you’d prefer
another networking option, you’ll need to speak with
your provider to arrange this, as it won’t be included in a
standard installation.

nbn outdoor antenna

Inside your property

nbn connection box

Outside your property

Wall outlet
Preparing
Powerfor outlet
the nbn network 7
ON THE DAY OF
INSTALLATION
When your nbn approved technician arrives, check their ID before giving them
access to your property. They'll then discuss with you where the nbn supplied
equipment will be installed.
A standard installation will normally take up to 3 hours, and an authorised
representative over the age of 18 will need to be present for the entire installation.

Your nbn approved technician will:

1. C
heck the wireless signal to make sure it’s strong enough to proceed with the installation. In the
unlikely event your premises can’t receive a strong wireless signal, the installation won’t proceed
and you’ll need to contact your provider for an alternative solution. See the opposite page for more
information.
2. Mount an nbn outdoor antenna to either the roof of your property or an external wall. The position of
this antenna will be chosen by the technician based on where you will receive minimal obstruction to
the signal from the nbn Fixed Wireless tower. Keep in mind that things like trees and hills can block the
signal.
3. S
et up your internal connection by drilling a small hole through your exterior wall and feeding a
connection cable from the nbn outdoor antenna to the nbn connection box installed on an inside wall.
4. Activate your service once all of the nbn Fixed Wireless equipment has been installed and tested.
Once your nbn supplied equipment has been installed and tested by the technician, your phone and
internet provider will be notified to complete the setup of your nbn connection. In some cases, it may
take up to 24 hours for your service to be fully activated.
For instructions on the best way to connect your devices to the internet once your nbn Fixed Wireless
service has been installed, contact your preferred provider.

8 Preparing for the nbn network

In the unlikely event of installation failure
If you are unable to receive a suitable Fixed Wireless signal at your main premises, we’ll check whether one can
be reached at another appropriate location on your property. If a suitable signal can be located, your installer will
advise whether a non-standard installation may be possible.
If a non-standard installation isn’t possible and nbn determines that a suitable Fixed Wireless signal can be
reached at another appropriate location on your property, you may wish to consider engaging a third-party vendor
to design and build a Solar Mount Solution that complies with nbn Fixed Wireless technology. This will involve
additional costs that are not covered by nbn.
For more information, visit nbn.com.au/FixedWireless

PreparingPreparing
for the nbn nbn network 9
network
for the
CONNECTIVITY OPTIONS

Wireless network and Ethernet Smart TV and appliances

With your provider’s (or your own) modem, If you watch catch-up TV or streaming services (such
you can create a wireless network in your home or as Netflix), or use internet-connected appliances (such
business. If the Wi-Fi signal isn’t strong enough to as automated lighting or a smart kitchen), discuss your
reach other rooms, you can use powerline networking needs with your provider to ensure this is factored into
adaptors, which plug into your power points and use your set up.
existing wiring. Alternatively, you can have Ethernet
cables installed between rooms (charges may apply).

Security alarm
If you have a security alarm, discuss your needs with
Phone your provider, as you may need additional wiring or
With nbn Fixed Wireless technology, you can choose cabling installed (charges may apply).
to keep your existing copper phone line or ask your
provider to switch to a Voice over Internet Protocol
(VoIP) service. Talk to your provider about your
needs, as you may need additional cabling or wall
outlets installed, which aren’t included in a standard
installation.

Cable TV or internet
If you have an existing Pay TV or cable internet
service that is connected to the same wall outlet as
your nbn connection box, a splitter will be installed by
your nbn approved technician to allow both services
to run from one wall outlet.

10 Preparing for the nbn network

Preparing for the nbn network 11
12 Preparing for the nbn network
MAXIMISE YOUR NBN
EXPERIENCE^
When you connect to a service over the nbn network, consider:

Airflow Modem cabling

To help ensure your nbn connection box Connect to your modem using the yellow sockets
works best, ensure there are no objects covering it at the back of the nbn connection box.
or limiting airflow.

Devices
Modem location Where possible, connect devices that
Place your modem in a raised, central area. require large amounts of data (such as gaming
Keep it clear of solid or brick walls and furniture like consoles or streaming devices) directly via an
the TV, and don’t store it in a cupboard. Ethernet cable.

Phone location
If you choose to connect with a VoIP-compatible
phone, consider where you place your modem, as
your phone will need to connect directly to it.

For more tips to help improve your home internet

setup, visit nbn.com.au/optimisation

^Your experience, including the speeds actually achieved over the nbn network, depends on the nbn technology and configuration over
which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside of nbn's
control (like your equipment quality, software, chosen broadband plan, signal reception, or how your provider designs its network). Speeds
may also be impacted by the number of concurrent users on the nbn Fixed Wireless network, including during busy periods.

Preparing for the nbn network 13

COMMON QUESTIONS
What if I can’t attend my installation Can the weather affect my installation?
appointment? Yes. Bad weather conditions may make installation
You can either reschedule the appointment with your unsafe for the technician. If weather prevents them
phone and internet provider (charges may apply) or from safely installing your nbn supplied equipment,
ask someone you trust who is over 18 to attend in your we’ll arrange to reschedule your installation for
place. Remember, they’ll need to provide access to all another day.
areas of your property and make decisions about the
installation on your behalf, including where the nbn
What if the technician damages
outdoor antenna and nbn connection box will go. If you
decide to change the location of this equipment at a
my property?
later date, charges may apply. Your technician should take before and after photos
of your property and ask you to sign a form giving
your approval of how the installation will be done.
How long will installation take? This will help ensure that the installation is done to
Installation of nbn supplied equipment can take your satisfaction, and that your property is returned
up to 3 hours. If you’d like your installation done in to the way you’d like it. In the unlikely event any
a particular way, please discuss this with your nbn damage is caused, visit nbn.com.au/ReportDamage
approved technician, as it may take longer and could to submit a damage report.
have costs associated. It may take up to 24 hours for
your service to be fully activated.
Do I need a separate supplier to install
additional cabling?
How much will the installation cost? Your technician will install all nbn supplied cables and
nbn does not currently charge phone and internet equipment in your home or business. However, you’ll
providers for a standard installation. Wiring and be responsible for connecting any cables from the
cabling changes, or the installation of additional wall nbn connection box to your own devices, including
outlets, may incur a fee. Ask your provider what fees computers and Wi-Fi routers.
and charges may apply to you.
Some installations may not be standard – for example,
Can I run everything over a Wi-Fi network?
if your technician needs to take special measures to
protect heritage items or your property requires use It’s possible to run most services over a Wi-Fi
of specialised mounting equipment. In such cases, network, but if for any reason you find Wi-Fi limiting,
nbn may quote your provider a charge for the non- there are other options available. Talk to your
standard installation, which may be passed on to you. technician, provider, or a registered cabler about
the best way to connect other services inside your
property.

14 Preparing for the nbn network

I still have an existing nbn® Sky Muster®
satellite service. What should I do
with it?
If you aren't planning to continue using your nbn
satellite service alongside your nbn Fixed Wireless
service, there are a couple of things you can do:

1. Cancel your existing nbn Sky Muster plan to avoid

being charged for two services
To do this, you'll need to contact your current Sky
Muster satellite provider. You may want to consider
keeping your existing nbn Sky Muster plan until
your new nbn Fixed Wireless connection is active so
that you aren't left without an internet service.

2. Have your nbn Sky Muster equipment removed

You can ask nbn to have your existing satellite
equipment removed by completing the form at nbn.
com.au/SatelliteRemoval

Note: You’re not obligated to remove the equipment,

however it will stop working once you disconnect your
nbn Sky Muster plan.

For more information,

scan the QR code or visit
nbn.com.au/FixedWireless

Preparing for the nbn network 15

YOUR INSTALLATION
DAY CHECKLIST
Installation approval
I have my landlord’s consent for the installation and any new wall outlet(s)
(if required) and/or have approval for installation at my heritage-listed property (if required).

Installation appointment
My provider has informed me of my installation date and I’ve arranged for myself (or an
authorised representative over the age of 18) to be there for the whole appointment, which
may take up to 3 hours.

Equipment location
I’ve considered where I’d like my nbn supplied equipment to be located
in my home or business.

Activation time
I understand that it may take up to 24 hours for my service to be fully activated and
that there may be an interruption to my internet connection during this time.

Existing copper phone lines

I have talked to my provider about whether or not I want to keep my existing copper landline.

Safety-critical equipment*
I’ve checked with my equipment provider/s and phone and internet provider that any
equipment I rely on, such as medical and security alarms, will work over the nbn network,
should I choose not to keep my existing copper phone line active.*

For help and support

Contact your phone and internet provider

*The rollout of the nbn network will involve new technologies, and some existing devices, including many medical alarms, may not be compatible with these
at all times. You should contact your equipment provider to find out if your alarm or other equipment will work when connected to the nbn network and what
alternative solutions are available. For more information, visit nbn.com.au/compatibility
Copyright: This document is subject to copyright and must not be used except as permitted below or under the Copyright Act 1968 (CTH). You must not
reproduce or publish this document in whole or in part for commercial gain without prior consent of nbn co limited. You may reproduce or publish this
document or in part for educational or non-commercial purposes.
Disclaimer: This document provides general information about the technical requirements for connecting to the nbn network and is correct as at July 2024.
Technical connection requirements may change due to factors such as legislative and regulatory requirements as well as advances in technologies. For any
queries about your particular circumstances or requirements, please consult your phone and internet provider or other supplier.
© 2024 nbn co ltd. ‘nbn’, ‘Sky Muster’, ‘business nbn’ and nbn logos are trademarks or registered trademarks of nbn co ltd | ABN 86 136 533 741
15138 06/24