Scribd Logo
Upload

Welcome to Scribd!

    • 108 views

    1 - Self Assessment Checklist

    Uploaded by

    Florante De Leon
    This document is a self-assessment checklist for a Food and Beverage Services NC II training program. It lists the basic, common, and core competencies that the trainee must be able to demonstrate, and requires the trainee to check "Yes" or "No" to indicate whether they are able to perform each task. There are over 50 questions in total assessing skills related to workplace communication, teamwork, customer service, food preparation, and more. The trainee must complete the checklist by indicating their current abilities and submit it to the trainer to assess their skills and inform further training.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    1 - Self Assessment Checklist

    Uploaded by

    Florante De Leon
    108 views2 pages
    This document is a self-assessment checklist for a Food and Beverage Services NC II training program. It lists the basic, common, and core competencies that the trainee must be able to demonstrate, and requires the trainee to check "Yes" or "No" to indicate whether they are able to perform each task. There are over 50 questions in total assessing skills related to workplace communication, teamwork, customer service, food preparation, and more. The trainee must complete the checklist by indicating their current abilities and submit it to the trainer to assess their skills and inform further training.

    Original Title

    1- Self Assessment Checklist

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    This document is a self-assessment checklist for a Food and Beverage Services NC II training program. It lists the basic, common, and core competencies that the trainee must be able to demonstrate, and requires the trainee to check "Yes" or "No" to indicate whether they are able to perform each task. There are over 50 questions in total assessing skills related to workplace communication, teamwork, customer service, food preparation, and more. The trainee must complete the checklist by indicating their current abilities and submit it to the trainer to assess their skills and inform further training.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    108 views2 pages

    1 - Self Assessment Checklist

    Uploaded by

    Florante De Leon
    This document is a self-assessment checklist for a Food and Beverage Services NC II training program. It lists the basic, common, and core competencies that the trainee must be able to demonstrate, and requires the trainee to check "Yes" or "No" to indicate whether they are able to perform each task. There are over 50 questions in total assessing skills related to workplace communication, teamwork, customer service, food preparation, and more. The trainee must complete the checklist by indicating their current abilities and submit it to the trainer to assess their skills and inform further training.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    You are on page 1of 2

    SELF-ASSESSMENT CHECKLIST

    Instructions: This Self-Check Instrument will give the trainer necessary


    data of information which is essential in Food and Beverage
    Services NC II. Please check the appropriate box of your answer
    to the questions below.

    Name:
    Qualification:
    BASIC COMPETENCIES
    1. Participate in Workplace Communication
    CAN I...? YES NO
    1.1 Obtain and convey workplace information? 
    1.2 Participate in workplace meeting and discussion? 
    1.3 Complete relevant work-related document? 
    2. Work In a Team Environment
    2.1 Describe team role and scope? 
    2.3 Identify own role and responsibility within team? 
    2.2 Work as a team member? 
    3. Practice Career Professionalism
    3.1 Integrate personal objectives with organizational goals? 
    3.2 Set and meet work priorities? 
    3.3 Maintain professional growth and development? 
    4. Practice Occupational Health and Safety Procedure
    4.1 Identify hazards and risks? 
    4.2 Evaluate hazards and risks? 
    4.3 Control hazards and risks? 
    4.4 Maintain occupational health and safety awareness? 
    COMMON COMPETENCIES
    1. Develop and Update Industry Knowledge
    1.1 Seek information on the industry? 
    1.2 Update industry knowledge? 
    2. Observe Workplace Hygiene Procedures 
    2.1 Follow hygiene procedures? 
    2.2 Identify and prevent hygiene risks? 
    3. Perform Computer Operations
    3.1 Plan and prepare for tasks to be undertaken? 
    3.2 Input data into computer? 
    3.3 Access information using computer? 
    3.4 Produce output/data using computer system? 
    3.5 Maintain computer equipment and systems? 
    4. Perform Workplace and Safety Practices
    4.1 Follow workplace procedures for health, safety and security 
    practices?
    4.2 Deal with emergency situations? 
    4.3 Maintain safe personal presentation standards? 
    5. Provide Effective Customer Service
    5.1 Greet customer?
    CAN I...? YES NO
    5.2 Identify customer needs? 
    5.3 Deliver service to customer? 
    5.4 Handle queries through telephone, fax machine, internet and 
    email?
    5.5 Handle complaints, evaluation and recommendations? 
    CORE COMPETENCIES
    1. 1. Provide A Link Between Kitchen and Service Areas 
    1.1 Prepare hand tools? 
    1.2 Use appropriate hand tools and test equipment? 
    2. Provide Food and Beverage Service
    2.1 Prepare dining/restaurant area for service? 
    2.2 Prepare and set tables? 
    2.3 Welcome customers? 
    2.4 Take and process orders? 
    2.5 Serve and clear food and drinks? 
    2.6 Close down restaurant/dining area? 
    3. Provide Room Service
    3.1 Take and process room service orders? 
    3.2 Set up trays and trolleys? 
    3.3 Present room service meals and beverages to guests? 
    3.4 Present room service accounts? 
    3.5 Clear room service area? 
    4. Develop and Update Food and Beverage Knowledge
    3.1 Research general information on food and beverage cocktails? 
    3.2 Share information with customers? 

    Prepared by:

    Dahlia L. Edradan
    Jacobo Z. Gonzales Memorial School of Arts and Trades

    You might also like