Organizational Communication Flows
Organizational Communication Flows
Organizational Communication Flows
communication within a business can involve different types of employees and different
1. Downward communication: is when leaders and managers share information with lower-level
employees, it's called downward, or top-down communication. In other words, communication
from superiors to subordinates in a chain of command is a downward communication.
managing
derector
general sectional
manager manager
staff workers
production manager
assistant production
manager
production
supervisor
worker
3. Horizontal communication: also called lateral communication, involves the flow of
messages between individuals and groups on the same level of an organization, as
opposed to up or down. Sharing information, solving problems, and collaborating
horizontally is often more timely, direct, and efficient than up or down communication,
since it occurs directly between people working in the same environment.
When there are differences in style, personality, or roles among coworkers, horizontal
communication may not run smoothly. Horizontal communication problems can occur
because of territoriality, rivalry, specialization, and simple lack of motivation.