Basic Questions II

PRACTICE

QUESTIONS
BASIC LEVEL
II
AUGUST 10, 2020 PRANVEER SINGH
INSTITUTE OF TECHNOLOGY KANPUR
SET 1

TRUE OR FALSE:

_____1. Benchmarking supports total quality by providing the best means for rapid, significant
process improvement.
_____2. To achieve best in class, an organization must surpass the performance of the
benchmark process
_____3. Benchmarking is considered to be a one-shot

process.
_____4. The first member of a benchmarking team should be a process

owner.
_____5. Qualitative information is effectively the stake driven into the ground as the point from
which future progress is measured.
MULTIPLE CHOICE:
1. Which of the following behaviors best describe the concept of

benchmarking?
A. Unethical
B. Illegal
C. Industrial espionage
D. None of the above
2. One of the three phases of benchmarking

is:
A. Conclusion
B. Postexecution
C. Reporting
3. Several benchmarking consideration require management’s approval before the process can
start: commitment to change; funding; personnel; disclosure; and .
A. Oversee
B. Dictate
C. Involvement
D. Supervise
4. The following is a beneficial source for benchmarking

efforts:
A. Nonprofit associations
B. Cooperative affiliation
C. For profit organizations
D. All of the above
5. Which information from the benchmarking process may have more

value?
A. Qualitative
B. Quantitative
C. Numerical
D. Estimated
SET 2
True and False Questions
1. An appropriate quality management system will enable the objectives set out in the quality
policy to be accomplished.
2. The system should follow the plan, Do, Check, Act cycle through documentation
implementation, audit and review.
3. Quality management systems are not necessary to apply and interact with processes in the
organization.
Multiple Choice Questions (MCQs)
1. A good quality management system ensures that the following important requirements
are met:
A. The customer requirement
B. Employee requirement
C. The organization requirement
D. Both (A) and (C)
2. The organization should prepare a quality manual that is appropriate and it should
include:
A. Definition of TQM
B. HR Policy
C. The Quality Policy
D. Description and interaction for the process of

production
3. A quality management system may be defined as an

assembly of:
A. Employees
B. Work in progress services
C. Components
SET 3
TRUE OR FALSE:
_____1 A project improvement team should consist of representative from units that are most
closely related to the problem in question.
_____2. After the source of variation has been identified, it is important for the team to reduce
the variation by one-half.
_____3. Flow production means production that runs smoothly and steadily without
interruption.
_____4. Kaizen means halting an entire process when a defect is discovered so that it won’t
cause additional problems down the line.
_____5. The evaporating clouds technique involves the use of brainstorming to verbalize
intuitive sense of problems and their causes.
MULTIPLE CHOICE:
1. In order for an organization to make continual improvement it

must:
A. Establish a quality council
B. Develop a statement of
responsibilities
C. Establish the necessary

infrastructure
D. All of the above

2. Little Q sees the customer
as:
A. The person who buys the

product
B. All people involved, internal, and external
C. The decision-maker
D. Having continually changing needs
3. Differences in variation among people can be attributed to levels

of:
A. Capability, age, training
B. Training, education, experience
C. Motivation, training, age
4. Pull control is:
A. An information dissemination system that allows abnormalities to be identified visually as

they occur.
B. A concept applied to eliminate idle time between scheduling points in a production

process.
C. An approach to work handling, inventory, lead time planning, process balancing, capacity
utilization, and scheduling cycling that cuts down on work in progress.
D. A strategy involved in dismantling long-production lines with large lot capacities and
replacing them with production cells that turn out smaller lots.
5. Avraham Goldratt recommends teaching people which techniques for facilitating
change?
A. Effect-cause-effect; Socratic method; Evaporating

clouds
B. Evaporating clouds; Black-white method; Socratic

method
C. Prerequisite trees; Effect-cause-effect; Black-white

method
D. Mushroom concept; Socratic method; Evaporating
clouds
Answers:
Set 1:
True/False
1. T
2. T
3. F
4. T
5. F Multiple
Choice
1. D
2. B
3. C
4. D
5. A
2:
e/False
1. T 2. T
3. F
Qs 1. D Set 3
C 3. C 1. T
1. T
2. F
2. F
3. T
3. T
4. F 1. D
4. F 1. D
2. A
5. F Multiple
2. A
Choice 3. B
5. F Multiple
4. B
Choice 5. A
5. F Multiple
Choice
True/False

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PRACTICE

_____3. Benchmarking is considered to be a one-shot

_____4. The first member of a benchmarking team should be a process

1. Which of the following behaviors best describe the concept of

D. None of the above

2. One of the three phases of benchmarking

D. None of the above

4. The following is a beneficial source for benchmarking

D. All of the above

5. Which information from the benchmarking process may have more

True and False Questions

Multiple Choice Questions (MCQs)

A. The customer requirement

C. The organization requirement

D. Both (A) and (C)

D. Description and interaction for the process of

3. A quality management system may be defined as an

B. Work in progress services

1. In order for an organization to make continual improvement it

A. Establish a quality council

C. Establish the necessary

D. All of the above

A. The person who buys the

B. All people involved, internal, and external

D. Having continually changing needs

3. Differences in variation among people can be attributed to levels

A. Capability, age, training

B. Training, education, experience

C. Motivation, training, age

D. None of the above

4. Pull control is:

A. An information dissemination system that allows abnormalities to be identified visually as

B. A concept applied to eliminate idle time between scheduling points in a production

A. Effect-cause-effect; Socratic method; Evaporating

B. Evaporating clouds; Black-white method; Socratic

C. Prerequisite trees; Effect-cause-effect; Black-white

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