Transformational Change Management

I’m often asked – what is the best way to deal with the unprecedented pressure that supply chains are under? In my latest article, I delved into the critical role of technology in transforming supply chains, with a focus on the consumer products and retail industry. Here are some key insights: •       Understanding the implications of market volatility and unforeseen disruptions is crucial: Organizations will need strategies that build resilience and adaptability in these challenging times •       Speed-to-market is the new currency: In this context, reimagining your approach to product development and accelerating product launches is essential •       AI and automation are revolutionizing supply chains: When implemented effectively, new technologies can cut product launch times in half, enhance efficiency, and reduce costs •       New Product Innovation-as-a-service is an emerging trend: Learn how it is enabling companies to innovate faster and more effectively In industries like CPG, healthcare, retail, and energy, I've witnessed firsthand how #BSV can transform supply chain challenges into new opportunities for business growth and value creation.

Resilient supply chains emerge from the ability to adapt to global disruptions through digital innovation, sustainable practices, and strategies that align efficiency with workforce transformation and material availability. In recent years, the landscape of supply chain management has changed dramatically. Energy shortages, logistics costs, and material price inflation have become recurring challenges. At the same time, digitalization and globalization are reshaping how organizations design, monitor, and scale their operations. What once was a matter of optimization has now become a question of adaptability and foresight. Building resilience requires more than reacting to crises. It means investing in data-driven processes, automation, and ESG-driven strategies that help anticipate disruptions before they occur. It also calls for collaboration across ecosystems where technology, sustainability, and human skills evolve together. In an unpredictable world, resilience becomes a form of intelligence. #SupplyChain #DigitalTransformation #Sustainability #Logistics #FutureOfWork

When you’re caught up in working to make tourism better each and every day, it’s easy to get lost in 𝗺𝗮𝗶𝗻 𝗰𝗵𝗮𝗿𝗮𝗰𝘁𝗲𝗿 𝗲𝗻𝗲𝗿𝗴𝘆 👑 “We’re certified by X.” “We’ve reforested Y km2” “We’ve won the Z award for 5 years running.” That’s great, but if you were at a party and introduced yourself like that, I’d probably think that you’re 𝗮 𝗯𝗶𝘁 𝗼𝗳 𝗮𝗻 𝗮𝗿𝘀𝗲 🤷♂️ Now, think about someone who shares stories that resonate, who listens, and who makes you feel 𝘀𝗲𝗲𝗻. That's the kind of connection travellers seek. The role of your business, especially in responsible tourism, is not to be the hero of the story. It's to help your guests become the best version of themselves through a meaningful, fulfilling, or transformative travel experience 💡 When it comes to your messaging, it’s a shift from “𝗟𝗼𝗼𝗸 𝗮𝘁 𝘂𝘀!” to “𝗛𝗲𝗿𝗲’𝘀 𝗵𝗼𝘄 𝘄𝗲 𝗰𝗮𝗻 𝗵𝗲𝗹𝗽 𝘆𝗼𝘂 𝗱𝗼 𝘀𝗼𝗺𝗲𝘁𝗵𝗶𝗻𝗴 𝗺𝗲𝗮𝗻𝗶𝗻𝗴𝗳𝘂𝗹.” You’re not the hero. You’re the guide. The Gandalf to your guest’s Frodo. The Dumbledore to their Harry Potter. The Obi-Wan to Luke Skywalker 🪄 Think about your marketing. Does it speak to your customers’ emotional wants and needs? Does it offer clarity, guidance, reassurance? Or are you just listing credentials? More importantly than understanding what you do and what you offer, travellers want to know if this trip will light them up, challenge their perspective, or give them a story they'll tell for years 📖 I made the same mistake, albeit in a B2B context. On my website a year ago, you would’ve been greeted by the boring heading, “Responsible Tourism Marketing.” But now, it reads, “𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗲 𝗧𝗿𝗮𝘃𝗲𝗹 𝘄𝗶𝘁𝗵 𝗣𝘂𝗿𝗽𝗼𝘀𝗲.” See the difference? It’s about 𝘆𝗼𝘂, not me. So, instead of positioning your business as the hero of the story, be the guide who helps them become 𝘁𝗵𝗲 𝗸𝗶𝗻𝗱 𝗼𝗳 𝘁𝗿𝗮𝘃𝗲𝗹𝗹𝗲𝗿 𝘁𝗵𝗲𝘆 𝘄𝗮𝗻𝘁 𝘁𝗼 𝗯𝗲❤️ Lead them towards connection, nature, culture, impact. Because in the end, it's their story; 𝘄𝗲'𝗿𝗲 𝗷𝘂𝘀𝘁 𝗵𝗲𝗿𝗲 𝘁𝗼 𝗵𝗲𝗹𝗽 𝘁𝗵𝗲𝗺 𝘁𝗲𝗹𝗹 𝗶𝘁. For more tips, 𝗱𝗼𝘄𝗻𝗹𝗼𝗮𝗱 𝗧𝗵𝗲 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗹𝗲 𝗧𝗼𝘂𝗿𝗶𝘀𝗺 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝗵𝗲𝗿𝗲: https://lnkd.in/eWJSXmu2

Supply chain is no longer a back-office function—it’s a strategic driver. As Valerie Blatt put it, “Over the last five years, supply chain has become the centre of the universe for a lot of companies” The reason? Data. With AI and GenAI, supply chains can forecast demand, run scenarios, and make smarter decisions from planning to delivery. The real lesson: Invest in modernizing your supply chain to forge a lasting competitive advantage. Effective AI in supply chains demands robust machine learning models, which in turn rely on high-quality data pipelines for seamless ingestion, processing, and governance. But building those pipelines starts with investing in modern development sandboxes; secure, scalable environments that empower developers to rapidly prototype and validate Proof of Concepts (POCs), unlocking hidden efficiencies in your operations. Start small with targeted pilots, cultivate a change-ready mindset across teams, and transform from the ground up while prioritizing data ethics and iterative scaling. I recently visited our tech hub in India and was able to see much of this in action and help break through some major blockers that the team had...more to come on that. #SupplyChain #AI #Procurement #DigitalTransformation

Three truths I've discovered that rarely make the headlines from 20 years in the trenches of supply chain transformation… After two decades navigating the complexities of global supply chains, I've been reflecting on what actually drives meaningful transformation in our field. Here are three truths I've discovered that rarely make the headlines: 1️⃣ True innovation emerges at the intersection of diverse perspectives The breakthrough solutions I've witnessed didn't come from isolated "genius" moments but from environments where: -Operations experts collaborated with sustainability specialists -Frontline workers' practical knowledge informed executive decisions -Digital natives challenged traditional processes -Cross-cultural teams tackled problems from multiple angles When we create space for these collisions of perspective, magic happens. The most elegant solutions emerge when someone asks, "What if we approached this completely differently?" 2️⃣ Sustainability is no longer separate from operational excellence The organizations consistently outperforming their competitors have moved beyond: -Treating sustainability as a compliance exercise -Viewing environmental initiatives as a cost or nice to have -Separating sustainability teams from core operations Instead, they're building integrated approaches where sustainable practices actually enhance resilience, reduce total operational costs, and create competitive advantage, especially connecting end-to-end data fabric capabilities that can be leveraged across all business units. The companies that recognized this early are now miles ahead. 3️⃣ The leadership capabilities that will define the next decade of supply chain success are evolving The traits I see separating good from great supply chain leaders today: -Systems thinking that connects seemingly unrelated challenges -Emotional intelligence that builds genuine collaboration across silos -Comfort with ambiguity in increasingly unpredictable environments -Ability to translate technical complexity for multiple stakeholders -Willingness to challenge "we've always done it this way" thinking -Physical intelligence and understanding well-being versus grind culture These capabilities transcend traditional technical expertise and will become increasingly valuable as supply chains continue to transform. What's the most valuab;e lesson you've learned in your supply chain journey? Or which of these truths resonates most with your experience? ___________ 👍🏽 Like this? ♻️ Repost and show some love #supplychain #innovation #sustainability

Your supply chain is more fragile than you think. And it’s not just because of: • Labor shortages • Transportation issues • Geopolitical tensions It’s because the ecosystems that power your business are collapsing. • 75% of food crops rely on pollinators • 23% decline in global agricultural yields • $540B in yearly pest control losses • Species extinction 1000x faster than the natural rate In other words? Your costs are about to skyrocket. Big brands are already feeling the heat: • Unilever: Supply disruptions from pollinator loss • Coca-Cola: Plant closures due to water scarcity • Coffee Industry: Shrinking growing regions • Pharma: Losing new drug sources But there’s an opportunity here… Smart businesses are turning this crisis into an advantage: 1. Supply Chain Revolution • Map biodiversity dependencies • Embrace regenerative sourcing • Diversify ecosystem suppliers 2. Risk Management • Run impact assessments • Launch restoration programs • Partner with conservation experts 3. Innovation • Develop nature-based solutions • Create eco-positive products • Leverage biomimicry Leading companies making it work: • Nestlé: 40% less crop failure • Patagonia: 2x supplier resilience • L’Oréal: Secured rare ingredients • Interface: 20% material cost reduction Your Next Steps: 1. Map ecosystem dependencies 2. Set biodiversity goals 3. Measure impact 4. Engage suppliers 5. Join industry initiatives The companies that understand this will dominate. The rest? They’ll be left behind. With purpose and impact, Mario

Recruitment Process Outsourcing - why I think we will see a significant transformation and resurgence of the industry in the next 5 years. TQSolutions has been working on a couple of #talentacquisition related projects this quarter that has led us to explore and review the leading global RPO players and solutions, and boy, times, they are a-changing. Traditional RPO was linear, people heavy, transactional, administrative and relative to in-house models, often more expensive with a resource cost+ 30-40% margin pretty typical. I suppose the clue to their services was in the name 'Process Outsourcing' ! Today's RPO realises where the market is heading; they are tech/AI heavy; operate with offshore low cost hubs around the world; provide more modular and hybrid solutions and are increasingly offering higher value advisory and transformation services. With nearly every organisation looking to transform its People and Business Operations, I am not sure many will seek to invest much new FTE/budget in functions highly likely to be disrupted and downsized, such as TA. RPO firms become a really appealing alternative, allowing companies to flex their operations as new ways of working/digitisation comes on line. Companies can benefit from the tech/AI investments of the RPO especially if they are unable to access this tooling themselves, or if it will take 18 months to get through their infosec, data privacy and procurement processes. A new outsourcing model is appearing - high value and data informed talent advisory services onsite, supported by a highly efficient and productive AI and Tech driven engine room, further aided by strategic advisory and transformation services for the CHRO and team to access when needed. This is why this conversation with Dart Lindsley (Work for Humans and 11fold) and Michael Smith, Global CEO Randstad Enterprise grabbed my attention this weekend. It's also pretty rare to hear from the C-Suite of the global RPOs (for some reason). The discussion covers a lot more than RPO but Mike shares a couple of perspectives of where the industry is heading and profiles some innovative solutions and case studies; it's well worth a listen on your next commute and dog walk. (Link to show in comments) Similar to Paul Swain last week, Mike also calls for HR/Talent to see themselves as value creators and not cost centres. This is very aligned to TQ's view, but to do this HR/Talent has to get out of the weeds first; we need to worry way less about 'process' and way more about organisational revenue, performance and value. It's no wonder RPO's are changing their name - last week I saw that Hudson RPO just changed its name to Hudson Talent Solutions - I think we are seeing the demise of the acronym and its about time. RIP #RPO - which one of these new versions do you prefer? Revenue Performance Optimisation Results & Performance Organisation Revenue & People Orchestration Resource & Performance Optimisation

I get asked by tourism boards and travel companies about the travel beahvior and values of GenZ. Interesting that this is not a generational shift that is coming, it's already here. And it's driven by values, not just price tags. GenZ is seeking transformation, not just transactions. And while 82% prioritize affordability, they will spend 20-30% more on experiences that align with their principles. This is the core of the Passion-Tourism Economy. It's about serving a movement, not a market. Here's what High-Yield Tourism is recommending for earning their trust: > Activate Your Local Creators: 84% of Gen Z use social media for travel inspiration, but they have a sharp eye for inauthenticity. Instead of ads, give them direct access to your local environmentalists, chefs, and young entrepreneurs. Their stories are your most credible marketing. > Engineer Transformation, Not Tours: Stop selling access and start offering achievement. Create affordable packages built around skill-building or impact, like conservation work in Costa Rica or learning a craft from an artisan in Scotland. The value is in the experience, not the thread count of the sheets. > Measure Engagement Depth, Not Visitor Volume: Your most important KPI isn't how many came, but how many have transformed their lives. Track the stories they share, the local projects they support, and the friends they bring back. One true ambassador is worth a thousand passive tourists. The future belongs to destinations that build movements with passionate communities. As I detail in my upcoming book, "The Passion-Tourism Economy," Gen Z isn't just the next chapter, they are a completely different book. If my thoughts on the Future of Tourism resonates with you, let's connect, and explore how we can develop High-Yield Tourism strategies that drive https://lnkd.in/g5E3pjAF. #PassionTourism #GenZTravel #DestinationMarketing #SustainableTourism #TourismStrategy I High-Yield Tourism I Chameleon Strategies

A supply chain is more than a cost center. It is a competitive advantage. When a global manufacturer saw logistics costs soar past $1 billion, leadership knew business as usual was not an option. The company needed a transformation that would turn volatility into agility, complexity into clarity, and rising costs into sustainable savings. That is where the right strategy and digital capabilities make the difference. Working alongside the company's leadership, our EY teams redesigned logistics operations from end to end, simplifying contracts, optimizing routes, and embedding analytics to drive smarter decisions. The result was a more resilient, cost-effective supply chain with streamlined operations and greater visibility across the business. Beyond the numbers, this transformation created something even more valuable: resilience. In today’s world, supply chain disruptions are certain. The companies that thrive are those that build agility into their DNA with the right partnerships, technology, and mindset. Sumit Dutta, Brad Newman, Sven Dharmani #EY #SupplyChain #Transformation #Leadership #DigitalInnovation https://lnkd.in/ge4uAfFp 

The Supply Chain Evolution: From Supply-Centric to Demand-Driven It's time for a fundamental shift in our thinking. For too long, the industry has been primarily focused on supply management – optimizing procurement, production, and logistics to ensure goods are available. While critical, this traditional approach often leaves us reactive and vulnerable to market volatility. The future of resilient and profitable supply chains lies in embracing demand management. Why the pivot? Unpredictable Markets: Geopolitical events, rapid technological shifts, and evolving consumer behaviors mean demand is no longer static. Customer-Centricity: Today's consumers expect personalization, speed, and transparency. Understanding and predicting their needs is paramount. Waste Reduction: Overproduction, excess inventory, and last-mile inefficiencies are costly. Demand-driven strategies minimize waste. Enhanced Agility: When you anticipate demand, you can proactively adjust, rather than frantically react. Shifting to demand management isn't just about forecasting; it's about integrating real-time data, leveraging AI and machine learning, fostering cross-functional collaboration, and building truly agile supply networks. It's about moving from: "How do we get enough product?" to "What product does the market actually need, and when?" "Pushing product out" to "Pulling product through based on true demand signals." This isn't an easy transition, but the rewards – increased profitability, improved customer satisfaction, and enhanced resilience – are undeniable. What are your thoughts on this crucial shift? How is your organization moving towards a more demand-driven supply chain? #SupplyChain #DemandManagement #SupplyChainManagement #Innovation #Logistics #BusinessStrategy #Resilience