An Outrage I tell You....
No canned pronouncement about how customer privacy is "very important to us"... I'm shocked!!!!
Wrongdoers have hacked into tens of thousands of British Airways' frequent flyer accounts, however the travel giant claimed on Sunday that no personal information had been swiped. Some customers, who are members of BA's Executive Club, have complained on message forums that their accounts had been breached and claimed that …
My account has had its Avios points reset to zero, by a deduction labelled as "Ex-Gratia" on 27 March.
It's not clear to me if this is the account being "frozen" as described in the E-mail from BA, or whether this is in fact a hacker cleaning out my account due to the stolen credentials.
Very poor show BA.
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I Fly a LOT for work and have to use BA all the time. I also noticed on the 27th that my Avios disappeared.
So....their Avios scheme got a LOT worse. It used to be OK but from April it's suddenly costing a LOT more to use these points. A flight that used to be 100k Avios would now be 150k. Not only that but they have dropped the earnings on many classes.
BA have become more hated that Ryan Air to me. I'd pay quite a bit extra to fly the same route with anyone else....quite a bit but not a ton. It seems that they get all the issues from delayed flights to broken aircraft.
I've never had so many problems as I have had with BA and the worst thing is their complaints procedure is a joke. Same template 'sorry' letter no matter what you send to them. 'Your air hostess urinated on me and then tied me down and whipped me with my shoe laces'. BA: 'Dear Sir, terrible sorry....we endeavor to provide a great service....blah....hope to see you again...blah'.
I once paid to upgrade to premium so I could work as they advertised power sockets. Nope - these are the little round sockets from the 90's. BA if Etihad gives everyone in economy a UK plug and USB plug why can't you in Premium?
It's not just premium. Flew their First Class to South Africa and...same issue! First class from the 90's! Tiny round plugs that no one uses anymore. No work done.
Of all the airlines I regularly fly I put them 9th or 10th.....and they'd drop out of the top 10 if I had to add another country with a provider i'd never used before.
General BA rant over.
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IMHO, those that have flown Air France long-haul will usually prefer BA.
AF persistently lose my bags at CDG when I travel to my brother's place on Reunion. Last time, I got them back the day I left after being there a week.
some of the US carriers are just as bad.
>AF persistently lose my bags at CDG
Try shipping servers as hold luggage then - CDG -> Amsterdam -> Bergen with two Sun servers (E450s - t'was a while ago!).
Half our hold luggage arrived. But no servers. They were going for a nice holday in Rome!
Still - it got me an extra 3 days in Bergen so not all bad :-)
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"At this stage, we are not aware of any access to any subsequent information pages within your account, including your flight history or payment card details."
Is it just me or is this BA saying "They hacked access to payment details but as far as we know they haven't bothered to look at them".
"Under the Data Protection Act (DPA), although there is no legal obligation on data controllers to report breaches of security, we believe that serious breaches should be reported to the ICO."
When companies report their own breaches to the ICO, I have little mini heart attacks from the sheer surprise