Detailed Responsibilities:

• Sets a positive example and high guest relations/customer service standards.
• Interacts with guests to obtain product quality and service level feedback.
• Staff supervision ensures employees understand expectations and parameters.
• Empowers employees to provide excellent customer service by emphasizing guest satisfaction.
• Plan monthly company goals such as marketing strategies and improvements in overall operations.
• Help forecast sales, growth trajectories, and expansion plans.
• Responsible for store inventory.
• Meets financial metrics, including service revenue, average ticket, guest count, guest retention, rebooking, and retail revenue. 
• Ensures all employees have the proper supplies, equipment, and uniforms.
• Manages supplies and equipment inventories within budget.
• Comprehends budgets, operating statements, and payroll progress reports as needed to assist in the financial management of spa.
• Responsible for identifying the professional development needed for staff members. 
• Conducts verbal and technical reviews for all staff members.
• Ensures all company meetings and product training classes are attended.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Identifies opportunities for growth, such as staffing, scheduling, and coaching. 
• Maintains cleanliness of beauty studio and related areas. 

Requirements:

• Proven work experience as a Beauty Salon Manager or similar role is preferred.
• Proficiency in Excel, Microsoft, and Apple devices.
• Good knowledge of beauty treatments and products (e.g., for skin care).
• Basic bookkeeping knowledge
• Excellent organizational skills
• Ability to handle customers’ requests and complaints with grace.
• Customer-oriented individual and an outstanding problem-solver.
• Additional certification in Beauty Therapy or Cosmetology is a plus.