Enterprise software
Enterprise software covers a wide range of vital IT management decisions, from operating systems to databases, from business applications to integration and middleware. Your software purchasing and development strategy is central to delivering successful IT systems, and we examine the products and trends that help IT managers make the right choices for their organisation.
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News
21 Feb 2025
Fujitsu’s £600m-plus prize with His Majesty’s ‘cash cow’ in 2025
Controversial supplier continues to reap the rewards of government IT contracts despite its participation in ‘ghastly fraud’ Continue Reading
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Answer
20 Feb 2025
CRM vs. CDP vs. DMP: What's the difference?
Sales and marketing terms are like alphabet soup, and the different acronyms can get confusing. Learn about the differences among three major platforms: CRM, CDP and DMP. Continue Reading
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News
25 Feb 2025
Quantum innovation balances on commercial tightrope
While there is plenty of innovation in quantum technology, the industry needs greater collaboration to develop commercially viable systems Continue Reading
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E-Zine
25 Feb 2025
Rethinking the route to net zero
In this week’s Computer Weekly, our latest buyer’s guide looks at the need to apply innovative and long-term thinking to reducing carbon emissions in IT. We find out how retailer Dunelm is benefiting from a programme to attract, retain and support women in tech. And Volvo Cars explains why the future for its vehicles is software-defined. Read the issue now. Continue Reading
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Definition
25 Feb 2025
What is voice of the customer? A guide to VOC Strategy
Voice of the customer (VOC) is the component of customer experience (CX) that focuses on customer needs, wants, expectations and preferences. Continue Reading
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News
24 Feb 2025
Zendesk to acquire Local Measure, boosting AI-powered voice capabilities
The acquisition will strengthen Zendesk’s contact centre offering and integration with Amazon Connect, targeting larger enterprise clients Continue Reading
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Feature
24 Feb 2025
How to use ChatGPT for customer service
Customer service teams can use ChatGPT to automate tasks, generate responses to customer inquiries, summarize email threads and power human-like chatbots. Continue Reading
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Definition
24 Feb 2025
What is a headless content management system (headless CMS)?
A headless content management system (CMS) is an application in which the content and presentation layers are decoupled, allowing for faster content creation, edits and deployments. Continue Reading
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Tip
24 Feb 2025
How to troubleshoot Intune enrollment with Autopilot
Most devices go through Intune Autopilot enrollment without any issues, but when problems arise, IT needs to be ready to act. Continue Reading
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News
24 Feb 2025
HMRC working to resolve system glitch that doubles self-assessment tax rebates
A communications glitch in systems processing tax self-assessments has seen rebates duplicated in ‘very niche scenarios’ Continue Reading
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News
24 Feb 2025
Alibaba bets $53bn on cloud and AI
Chinese tech giant Alibaba unveils massive three-year investment in a move to capitalise on the AI opportunity and position its cloud infrastructure as the backbone for future growth Continue Reading
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Definition
24 Feb 2025
What is Microsoft?
Microsoft is the world's largest vendor of computer software and a leading provider of cloud computing services, video games, computer and gaming hardware, search and other online services. Continue Reading
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News
21 Feb 2025
Auditor: 2026 till Birmingham recovers from botched Oracle project
Grant Thornton’s report into a botched Oracle Fusion implementation at Birmingham City Council finds governance and risk comprehension failures to be at the heart of the fiasco Continue Reading
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News
21 Feb 2025
UK police forces ‘supercharging racism’ with predictive policing
Amnesty International says predictive policing systems are ‘supercharging racism’ in the UK by taking historically biased data to further target poor and racialised communities Continue Reading
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News
21 Feb 2025
Fujitsu’s £600m-plus prize with His Majesty’s ‘cash cow’ in 2025
Controversial supplier continues to reap the rewards of government IT contracts despite its participation in ‘ghastly fraud’ Continue Reading
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Answer
20 Feb 2025
CRM vs. CDP vs. DMP: What's the difference?
Sales and marketing terms are like alphabet soup, and the different acronyms can get confusing. Learn about the differences among three major platforms: CRM, CDP and DMP. Continue Reading
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News
20 Feb 2025
Volvo to roll out second software-defined electric car
Nvidia hardware accelerates AI-powered safety features, built using its Superset tech stack Continue Reading
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Feature
20 Feb 2025
How to use IoT for marketing
IoT devices can track people's fitness routines and monitor manufacturing equipment, but they also offer valuable customer data for personalized outreach. Continue Reading
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News
20 Feb 2025
Watchdog approves Sellafield physical security, but warns about cyber
The Office for Nuclear Regulation has taken Sellafield out of special measures for physical security, but harbours cyber security concerns Continue Reading
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E-Zine
20 Feb 2025
CW APAC – Trend Watch: CIO trends 2025
It will be no surprise to see artificial intelligence high on the agenda for 2025. In this handbook, focused on CIO trends in the Asia-Pacific region, Computer Weekly looks at how banks are navigating technology, the continued importance of cyber security, and how enterprises can cement their AI future. Continue Reading
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20 Feb 2025
India’s fintechs find fortune in underserved segments
Indian fintech companies are leveraging artificial intelligence and blockchain to address underserved customer segments, unearth hidden revenue opportunities and create innovative products. Continue Reading
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20 Feb 2025
How banks are navigating the AI landscape
Industry experts discuss the transformative potential of artificial intelligence in banking, while addressing the challenges and governance implications of integrating AI into financial services. Continue Reading
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Opinion
20 Feb 2025
Privacy at a crossroads in the age of AI and quantum
The confluence of artificial intelligence and quantum computing magnifies the risk to privacy, data security and trust, says Gartner's Bart Willemsen Continue Reading
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Feature
20 Feb 2025
Kubernetes: Navigating the pitfalls and pathways to success
Nutanix’s APAC chief technology officer outlines the lessons learned by enterprises adopting Kubernetes, from avoiding cloud lock-in to mastering lifecycle management, and bridging the gap between legacy and cloud-native skillsets Continue Reading
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Feature
20 Feb 2025
The many ways AI can empower XR
There is an almost ‘irresistible’ marriage between artificial intelligence and extended reality, yet while their combination will create benefits, there will also be some downsides Continue Reading
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News
20 Feb 2025
How organisations can secure AI agents
Dan Karpati, Check Point Software’s vice-president of AI, discusses the unique challenges and potential ways to secure AI agents Continue Reading
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News
19 Feb 2025
CaixaBank outlines artificial intelligence intentions in €5bn plan
Spanish bank announces Cosmos, an investment in its processes and technology that sits within its €5bn strategic plan Continue Reading
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Definition
19 Feb 2025
What is open source and how does it work?
The term 'open source' refers to any program whose source code is made available for use or modification as users or other developers see fit. Continue Reading
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News
19 Feb 2025
ARM and Meta: Plotting a path to dilute GPU capacity
Meta wants to make artificial intelligence available to everyone who uses its platforms, but scaling AI to over one billion people is not going to be cheap Continue Reading
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Opinion
19 Feb 2025
Balancing act: Managing business needs alongside digital transformation and innovation
How can IT leaders deliver on the challenging balancing act between innovation, cost control, and managing corporate expectations? One startup CTO in a highly established industry shares his experiences Continue Reading
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News
18 Feb 2025
Singapore pledges S$150m to boost enterprise AI capabilities
The Enterprise Compute initiative will provide local enterprises with access to AI tools and expertise in a bid to spur AI adoption Continue Reading
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Definition
18 Feb 2025
What are COTS, MOTS, GOTS and NOTS?
COTS, MOTS, GOTS and NOTS are abbreviations that describe prepackaged software or -- less commonly -- hardware purchase alternatives. The four acronyms denote different classifications of software and hardware, each with its own unique characteristics and usage scenarios. Continue Reading
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News
18 Feb 2025
DeepSeek-R1: Budgeting challenges for on-premise deployments
The availability of the DeepSeek-R1 large language model shows it’s possible to deploy AI on modest hardware. But that’s only half the story Continue Reading
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News
18 Feb 2025
EY: Industrial companies worldwide stunted in emerging technology use
Businesses globally are spending more on emerging technologies year-on-year, but struggle to expand experimental use cases, finds EY’s sixth annual Reimagining Industry Futures study Continue Reading
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Blog Post
18 Feb 2025
The Private AI Infrastructure Imperative: A Practical Perspective
Early experimentation with generative AI (‘GenAI’) through generic cloud services has left many organisations questioning where to go next. While services like ChatGPT or AI features embedded in ... Continue Reading
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18 Feb 2025
Navigating the practicalities of AI regulation and legislation
What CIOs need to know about the global patchwork of existing and upcoming laws governing AI – and what CIOs need to be doing about them Continue Reading
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18 Feb 2025
AI Action Summit: Global leaders decry AI red tape
The focus of previous AI summits on the safety of artificial intelligence systems has been replaced by concerns there is too much regulatory red tape, which politicians and AI developers have argued is holding back innovation Continue Reading
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E-Zine
18 Feb 2025
AI Action Summit calls for a rethink of regulation
In this week’s Computer Weekly, we report from the AI Action Summit in Paris on how easing red tape is overtaking safety as a priority. We examine the AI regulations that IT leaders need to understand. And we talk to the UK government’s AI minister about the country’s artificial intelligence opportunities. Read the issue now. Continue Reading
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News
17 Feb 2025
‘Times are hard’ for fintech but latest report reveals glimmer of recovery
Fintech investment in the UK hit a four-year low last year, as the wider EMEA region saw the lowest numbers in eight years Continue Reading
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News
17 Feb 2025
AI-driven personalisation appealing to UK shoppers, says research
Retailers should be using artificial intelligence to increase brand loyalty through personalisation, according to research Continue Reading
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Feature
17 Feb 2025
The irresistible marriage of AI and XR
Not long ago, the metaverse was on the lips of everyone in technological media. However, coverage has moved to the new technology darling of AI – but crucially, both technologies are synergistic Continue Reading
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Feature
17 Feb 2025
AI models explained: The benefits of open source AI models
In this guide, we explore how to get started with open source AI models and go over how they support your enterprise IT strategy Continue Reading
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News
17 Feb 2025
Liverpool reinvents customer service through digital platform
Liverpool City Council wants to improve residents’ experience of dealing with the council, and sees digital technologies as key to achieving its goal Continue Reading
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Opinion
17 Feb 2025
Opinion: Saudi plans to be an IT superpower, but challenges lie ahead
Impressions of Saudi Arabia during Leap 2025: Big plans ahead, but challenges in physical and digital infrastructure, and in transition from public to private sector dominance Continue Reading
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Feature
17 Feb 2025
RAG AI: ‘Do it yourself,’ says NYC data scientist
New York City council data scientist says organisations should get their hands dirty with open source AI as his teams build AI apps to check for duplicates in legislative documents Continue Reading
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Feature
17 Feb 2025
A path to better data engineering
Data engineering requires expertise in programming and data management, and now IT leaders need to include large language models in their data strategy Continue Reading
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News
14 Feb 2025
Kenyan AI workers form Data Labelers Association
A group of Kenyan data workers whose labour provides the ‘backbone’ of modern artificial intelligence systems set up the Data Labelers Association to improve their working conditions and raise awareness about the challenges they face Continue Reading
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News
14 Feb 2025
NHS launches breast cancer AI trial
The trial will see 700,000 women taking part in artificial intelligence-based screening for breast cancer, looking at whether use of technology can help identify signs of cancer earlier Continue Reading
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Blog Post
14 Feb 2025
Maximising agentic AI’s impact: the importance of a strong data foundation
This is a guest blogpost by Sumeet Arora, chief development officer at ThoughtSpot. The new wave of AI has arrived in the form of agentic AI, and it is already making significant strides in the ... Continue Reading
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News
14 Feb 2025
Government launches consultation on plan to streamline business through e-invoicing
Government announces 12-week consultation on electronic invoicing as part of its plan for change Continue Reading
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News
14 Feb 2025
Lenovo CSO: AI adoption fuels security paranoia
Doug Fisher, Lenovo’s chief security officer, outlines the company’s approach to security and AI governance, and the importance of having a strong security culture to combat cyber threats amplified by the use of AI Continue Reading
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News
14 Feb 2025
Government renames AI Safety Institute and teams up with Anthropic
Addressing the Munich Security Conference, UK government technology secretary Peter Kyle announces a change to the name of the AI Safety Institute and a tie-up with AI company Anthropic Continue Reading
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News
14 Feb 2025
Top cryptography experts join calls for UK to drop plans to snoop on Apple’s encrypted data
Some of the world’s leading computer science experts have signed an open letter calling for home secretary Yvette Cooper to drop a controversial secret order to require Apple to provide access to people’s encrypted data Continue Reading
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Blog Post
14 Feb 2025
Should the UK spend hundreds of billions on AI?
This week the European Union (EU) announced a €200bn InvestAI fund, to build out sovereign artificial intelligence (AI) capabilities. This follows on from the Trump administration’s $500bn Project ... Continue Reading
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News
13 Feb 2025
UK accused of political ‘foreign cyber attack’ on US after serving secret snooping order on Apple
US administration asked to kick UK out of 65-year-old UK-US Five Eyes intelligence sharing agreement after secret order to access encrypted data of Apple users Continue Reading
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News
13 Feb 2025
EU looks to ramp up sovereign tech as Trump trade war begins
Trump’s trade war is now looking at the EU, with tariffs on steel and aluminium imports. Could US tech be in the firing line? Continue Reading
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News
13 Feb 2025
Interview: Why Samsung put a UK startup centre stage
The launch of the flagship Galaxy S25 smartphone from Samsung showcased AI innovation from a company spun out of Oxford University Continue Reading
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News
13 Feb 2025
UK government sanctions target Russian cyber crime network Zservers
The UK government has imposed sanctions on a Russian cyber crime syndicate responsible for aiding ransomware attacks, targeting the group and individual members Continue Reading
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Definition
12 Feb 2025
What is high-touch customer service?
High-touch customer service is a category of contact center interaction that requires human interaction. Continue Reading
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News
12 Feb 2025
AI Action Summit: Two major AI initiatives launched
Sustainability and ‘public-interest’ artificial intelligence initiatives have been launched during the AI Action Summit in Paris Continue Reading
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News
12 Feb 2025
Forrester: AI and cyber security drive up IT spending
Despite artificial intelligence and cyber security increasing investment, technical debt remains a significant drain on IT budgets Continue Reading
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News
12 Feb 2025
Microsoft’s February 2025 Patch Tuesday corrects 57 bugs, three critical
Microsoft is correcting 57 vulnerabilities in its February Patch Tuesday, two of which are being actively exploited in the wild, and three of which are ‘critical’ Continue Reading
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News
12 Feb 2025
AI Action Summit: UK and US refuse to sign inclusive AI statement
The UK and US governments’ decisions not to sign a joint declaration has attracted strong criticism from a range of voices, especially in the context of key political figures calling for AI ‘red tape’ to be cut Continue Reading
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Definition
12 Feb 2025
What is CRM (customer relationship management)?
CRM (customer relationship management) is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. Continue Reading
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News
12 Feb 2025
MongoDB expands Sydney operations to support local growth
MongoDB is doubling down on its Australian presence with a new Sydney office, housing engineering, support and go-to-market teams focused on R&D and tackling the region’s legacy technology challenges Continue Reading
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News
12 Feb 2025
CCRC reviewing 17 Post Office convictions with potential Capture software involvement
Statutory body began looking at convictions of subpostmasters who used the Capture system following the wider understanding of the Post Office Horizon scandal Continue Reading
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News
12 Feb 2025
AI at Leap 2025: Huge potential but a threat to the fabric of society?
Thought leaders in artificial intelligence gathered at Saudi Arabia’s Leap 2025 tech show to set out the next steps for enterprise AI and agentic AI, but also AI’s potential danger to human society Continue Reading
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News
12 Feb 2025
Amazon opens Asia-Pacific hub in Singapore
Amazon has launched a 360,000 sq ft Asia-Pacific headquarters in Singapore, housing both Amazon and AWS employees Continue Reading
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News
12 Feb 2025
Cisco: We will get better on AI power consumption
At Cisco Live EMEA in Amsterdam, Cisco execs shared their thoughts on the developing issues around how artificial intelligence is affecting datacentre power consumption Continue Reading
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News
12 Feb 2025
Cisco Live EMEA: Network supplier tightens AI embrace
At its annual EMEA show, Cisco tech leadership unveiled a raft of new products, services and features designed to help customers do more with artificial intelligence Continue Reading
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News
11 Feb 2025
Google: Cyber crime meshes with cyber warfare as states enlist gangs
A report from the Google Threat Intelligence Group depicts China, Russia, Iran and North Korea as a bloc using cyber criminal gangs to attack the national security of western countries Continue Reading
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Tip
11 Feb 2025
5 benefits of using demand planning software
Demand planning software can help companies plan for unexpected supply chain events like extreme weather. Learn more about the benefits of using the technology. Continue Reading
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Blog Post
11 Feb 2025
Rethinking AI’s place in the software stack
This is a guest blogpost by Bobby Blumofe, Executive Vice President and Chief Technology Officer at Akamai. DeepSeek's recent developments have ignited significant discussion in the AI community. ... Continue Reading
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News
11 Feb 2025
MPs demand bank bosses come clean over IT outages following Barclays crash
Treasury committee wants banks to provide details of how IT failures have affected their businesses over the past two years Continue Reading
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News
11 Feb 2025
AI Action Summit: Global leaders decry AI red tape
The focus of previous AI summits on the safety of artificial intelligence systems has been replaced by concerns there is too much regulatory red tape, which politicians and AI developers have argued is holding back innovation Continue Reading
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Blog Post
11 Feb 2025
The journey to Agentic AI impact in 2025
This is a guest blogpost by Paul O’Sullivan, SVP Solution Engineering and Salesforce UKI CTO. Artificial Intelligence has undergone an extraordinary evolution — from predicting trends and ... Continue Reading
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News
11 Feb 2025
AI Action Summit: European AI investment ramps up
A number of private companies and European governments have announced large-scale investments in artificial intelligence during the two-day AI Action Summit in Paris Continue Reading
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News
11 Feb 2025
Elon Musk capitalises on DeepSeek confusion to bid for OpenAI
The market disruption resulting from DeepSeek has reset artificial intelligence, and now Elon Musk and a consortium of investors want to grab OpenAI Continue Reading
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News
11 Feb 2025
AI projects get £85m funding to improve NHS diagnostics and drugs
The funding pot is being distributed between three projects, aiming to establish new ways of researching how artificial intelligence can be used to target hard-to-treat diseases and develop medicines Continue Reading
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News
11 Feb 2025
Saudi puts $15bn into AI as experts debate next steps
The kingdom’s Leap 2025 tech show is the backdrop for huge investment, plus debate over the future of artificial intelligence as a productivity tool but which can also potentially undermine human society Continue Reading
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E-Zine
11 Feb 2025
A two-horse race? Competition concerns cloud AWS and Microsoft
In this week’s Computer Weekly, Microsoft and AWS don’t like it, but the UK competition watchdog says their hold on the cloud market is cause for concern. We talk to AutoTrader’s CEO about how to become a digital business. And we go behind the scenes at Zoom to see how AI will revolutionise the former lockdown success story. Read the issue now. Continue Reading
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Opinion
11 Feb 2025
Technology is changing and so should the civil service
The government has promised that AI will change policy making - but that means policy makers in the civil service will need to change too Continue Reading
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Definition
10 Feb 2025
What is a customer journey map?
A customer journey map is a visual depiction of the stages customers go through when interacting with a company -- from buying products online to accessing customer service on the phone to airing grievances on social media. Continue Reading
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News
10 Feb 2025
Natural England clears clouds with machine learning
Earth observation images from satellites can be blotted by cloud cover, but Natural England has cleared the sky using artificial intelligence Continue Reading
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News
10 Feb 2025
Google drops pledge not to develop AI weapons
Google has dropped an ethical pledge to not develop artificial intelligence systems that can be used in weapon or surveillance systems Continue Reading
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News
10 Feb 2025
Unionised drivers to stage ride-hailing app strike
Drivers employed by Uber, Bolt and Addison Lee are set to log off for six hours on 14 February 2025 in long-running disputes over poor pay, work conditions and algorithmic transparency Continue Reading
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Feature
10 Feb 2025
The story behind Alps, Europe’s second largest computer
The director of CSCS and professor of computational physics at ETH, Thomas Schulthess, explains the development of one of the world’s fastest supercomputers, Alps, in Switzerland Continue Reading
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Feature
10 Feb 2025
UAE eyes quantum computing for financial services
Middle East financial firms are investing heavily in quantum computing, with one of the world’s top quantum research centres in Abu Dhabi Continue Reading
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Feature
10 Feb 2025
Skills required for data engineering success
We look at what IT leaders can do to help untangle the numerous structured and unstructured data sources that exist in a modern enterprise Continue Reading
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Opinion
10 Feb 2025
Why the UK must lead on data to unlock AI’s full potential
Unless the data silos in government are addressed, the UK risks falling short of the Action Plan’s ambitious goals to lead in AI adoption Continue Reading
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News
09 Feb 2025
Allianz PNB Life modernises insurance operations with cloud
Philippine insurer implements a cloud-based health insurance policy management system from DXC Technology to reduce policy issuance times and speed up product launches Continue Reading
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News
09 Feb 2025
Government opens up bidding for AI growth zones
As part of its AI opportunities action plan, the government is encouraging local authorities to put in bids for AI growth zones Continue Reading
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Blog Post
09 Feb 2025
SLM series: Editorial brief & scope
There are language models and there are language models. While, at the time of writing at least, there is little talk of medium language models (Ed: give it a month, it’s bound to happen) we ... Continue Reading
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Opinion
07 Feb 2025
Secure software procurement in 2025: A call for accountability
Outgoing CISA chief Jen Easterly called on buyers to demand better security standards from their software suppliers. The Security Think Tank considers what better means, and what best practice for secure software procurement looks like in 2025. Continue Reading
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News
07 Feb 2025
US lawmakers move to ban DeepSeek AI tool
US politicians have introduced a bill seeking to ban the use of the DeepSeek AI tool on government-owned devices, citing national security concerns due to its alleged links to the Chinese state Continue Reading
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Feature
07 Feb 2025
How CIOs can reduce AI's negative environmental impact
AI is a power-hungry beast -- here's how to tame it. Continue Reading
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Feature
07 Feb 2025
Self-healing networks: The next evolution in network management
The age of AI is highlighting the security risks and pitfalls of traditional network management techniques. Self-healing networks may offer a solution that not only bolsters security, but makes IT and network teams more efficient Continue Reading
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Feature
07 Feb 2025
NRF review: no escaping AI for retail in 2025
What themes will be seen in the retail tech space over the next year, according to the 2025 National Retail Federation’s Big Show? Continue Reading
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Feature
07 Feb 2025
DACH’s venture capital prominence: an outlier, or the start of a golden age?
The DACH region is attracting venture capital investment with startups in Austria and Switzerland benefiting, but will it be sustained? Continue Reading
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Blog Post
07 Feb 2025
What to expect from SUSECON 2025
It’s been a while - hey, there was a pandemic, right - but the Computer Weekly Open Source Insider blog is getting ready for SUSECON 2025. Since we last made it to SUSECON 2020, quite a bit has ... Continue Reading
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News
06 Feb 2025
Data maturity survey finds a quarter of organisations with no strategy
One quarter of organisations surveyed for the third Carruthers and Jackson Data Maturity Index found to have no data strategy as they increase artificial intelligence engagement Continue Reading
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News
06 Feb 2025
As Java turns 30, developers switch to OpenJDK
James Gosling invented Java in 1995. It has been kept up to date and now supports artificial intelligence, but Oracle Java is no longer the preferred choice Continue Reading