CUSTOMER & DONOR CARE
Omnichannel customer and donor care with transactional, technical and concierge service options.
You care about your customers, and we care about you. CDS Global offers the valuable experience, reliable technology and highly qualified personnel to efficiently and effectively communicate with your subscribers and members on your behalf. Our customer care teams become an extension of your brand to provide unmatched service with a familiar and professional approach. Your customers can also access their information via our online care site designed to unify their entire experience with you and your brand.
Global Care is our online self-serviced customer care platform, which delivers frictionless customer service experiences, enabling improved targeting for future content development, product offerings, and marketing efforts. Customer information is combined from all CDS Global order management systems into a single view for customers to quickly and easily manage their orders.
Provide instantaneous support by monitoring online discussions, and gathering meaningful insights into customer sentiments and how they perceive your brand. Leave the customer engagement, issue resolution and sentiment monitoring to us, while you focus on continuing to provide the best services to your customers.
Bring all your customer/donor points together to deliver a consistent message across all your channels of communication and encourage continued loyalty to your brand and mission. The CDS Global Omnichannel contact center is equipped with staff trained in issue resolution across large call volumes, email support and live chat.
Customer Care by Industry
63%
of customers in the USA expect brands to use their social media channels as primary channels of communication.
"One of our donors called in with a concern about her donation. The inquiry was quite confusing and she was deeply grateful for the help she received in resolving the issue, which started with her first call with CDS Global’s donor care center.
The donor care representative and the whole team at CDS Global have my thanks. This one call made a big difference for our donor, and the detailed information gathered by CDS Global’s representative made a big difference for our team in assisting her."
ALS Association | Donor Services Team
FAQs
We want to simplify your life & these frequently asked questions will help you understand our products better.
Our omnichannel support center can help you meet customers where they are via phone, email, live chat, direct mail, and social media.
Our Global Care Platform offers a single view for customers to manage their orders quickly and easily.
Additional information on this topic is available at the CDS Global Knowledge Center .