tixCraft Terms of Use

Article 1 Definitions

Unless otherwise stated, these “Terms of Use” shall use the following definitions of terms.

“The Terms” refers to tixCraft Ticket Terms of Use.
“The Company” refers to tixCraft Inc.
“The Site” is the Internet website provided by The Company, as well as email and social account pages established and operated by The Company.
“Users” refers to people that use The Site (including using The Site to purchase tickets or products, make inquiries, browse, or search.)
“Personal Information” is synonymous with “Personal Information” as defined in Paragraph 1, Article 2 of the Personal Information Protection Act.

Article 2 Knowledge and Recognition

The Site is managed and offers service based on The Terms. When Users use The Site, they are deemed to have read, acknowledged, understood and consented to all the content of the latest version of the Terms.
The site does not accept registered members who are under 7 years of age. If Users are minors, who are under eighteen years old, they should use The Site under their guardian’s agreement and supervision. Furthermore, when minor Users continue using The Site, their guardians are deemed to have read, acknowledged, understood and consented to all the content of the latest version of the Terms.
The Site is authorized to deal with the vending of tickets or products for the organizer. Each project’s information is decided and provided by the organizer. If Users have questions about content, quality, delay, rescheduling or other matters regarding the project, Users should contact the organizer. In addition, Users should follow notices and rules announced by the organizer.

Article 3 Scope of The Terms

The “Notice and Agreement on the Handling of Personal Information”, individual project regulations (including but not limited to, the organizer’s information, sales promotions, content, payment, delivery, refund, entrance relating to ticket damage or loss, venue rules, consumer complaint resolution, etc.) and other rules and regulations, as well as rules and regulations to be announced by The Company in the future, constitute part of the Terms, and are deemed to have been consented to by the Users.
Individual special project regulations announced on each project’s information page or by the Venue have a higher priority than The Terms.

Article 4 Changes to The Terms

The Company may change The Terms in whole or in part at any time due to decree changes or any unsettled affairs without the consent of Users. Furthermore, they shall also apply to any agreements existing between The Company and Users.
Regarding changes under the preceding paragraph, these shall go into effect from the moment that the changes are posted on The Site, or when Users are notified by other means, and in such cases, Users shall be subject to the changed Terms.

Article 5 Notification by The Company

Notifications to Users of important matters shall be given by posting it to The Site in principle; otherwise by phone, by email, or by some other methods deemed appropriate by The Company.
Where notifications under the preceding paragraph are carried out on The Site, all Users shall be deemed to have been notified at the time of posting to The Site, and where notification is carried out by email, notification shall be deemed to have been completed when the notice is sent to the email address given in advance by Users. Users shall confirm the given email address is their email that they use daily. In addition, notification shall be deemed to be read in time, regardless of situations where Users do not read their mail, the mail has been filed as trash or spam mail by the mailing system, as well as other circumstances.

Article 6 Member Registration

Users may log in on The Site at any time via an account of a third-party service to purchase tickets and products, receive marketing information, make inquiries, or operate other services.
When the third-party service chosen by Users stops their service permanently/temporarily, or deletes or blocks Users’ accounts, usage of The Site may be affected, and inconvenience and damage may occur. However, Users shall, at their own risk, use the third-party service and The Company shall not be liable for any indirect or consequential loss, damage or cost.
Users shall follow the following rules when filling in a membership application form:

Users shall use the latest, correct personal information when filling in a membership application by themselves. Furthermore, Users shall not use fraudulent information (other's names or personal information) when registering.
Regularly check and update membership information to ensure that it is the latest, correct, and complete information.

Creating a forged profile with another person’s name or personal information would deem to infringe the Criminal Code Paragraph 2 of Article 220, Article 216 and Article 210. Users will be held liable for fraud and will be required to prove that the given personal information is authentic.
If Users do not provide data in the specified manner, provide incorrect data, fictitious information or anything out of date, The Company may refuse or suspend to offer, all or part of, the service to Users, without prior notification.

Article 7 Changes to Provided Details

Profile details provided by Users will be used to identify Users or to deliver tickets or products. Where there are changes/mistakes in the details provided by Users to The Company, they shall immediately notify The Company of the changes/mistakes or revise them using the prescribed method.
The Company shall not bear any responsibility for damages, such as mistaken orders, failed purchases, refused entrance, refunds, or any other similar circumstances to Users in the event of failure to provide details under paragraph 1 of this Article.

Article 8 Preparation of Usage Environment

Users shall prepare the necessary communication equipment and Internet connection contracts (including purchase, connection, installation, etc.) for the use of The Site at their own expense and responsibility. Furthermore, Users shall maintain the usability and durability of the needed equipment/Internet; all communication and connection fees shall be borne by Users.
Users shall be deemed to accept that The Company does not guarantee the complete use of The Site and that depending on the state of individual equipment and the state of communication, the service of The Site may not be able to be provided in full. Users shall not make complaints in the instance where orders are duplicated, notifications for the validity of the order is being delayed, purchases fail, etc., is caused due to line congestion or slow computing communication equipment. In addition, The Company shall not accept any responsibility for damages resulted from such circumstances to Users and Third Person. (Third Parties)

Article 9 Prohibitions

Users shall agree not to use The Site for illegal purposes or in any illegal manner. Moreover, Users shall promise to abide by the law of the Republic of China and all International Statutes and customs concerning the Internet. In addition, Users shall not infringe upon the rights and interests of others or perform illegal acts including, but not limited to, the following actions:

Actions that infringe on trademark rights, patent rights, copyrights, or any other intellectual property rights of The Company or third parties, or which risk such infringement.
Actions which slander, insult, or harm the reputation of The Company or third parties, or which risk such infringement.
Actions that are fraudulent via The Site, such as entering another’s account code and password, accessing ATM employing illegal methods to infringe on property rights of The Company or third parties, or which risk such infringement.
Actions that use illegal programs to access or attack The Site, damaging The Site’s computer protection, taking advantage of the system loophole or which risk such infringement.
Actions that create an imposter profile with some other person’s ID No. or personal information, or which risk such offenses of forging instruments.
Activities of sexual, religious, political or elected nature or any other purposes not related to the business of The Site.
Activities with the purpose of gaining profit through The Site, or in connection with The Site, or the preparation of such activities, without the consent of The Company.
Activities which violate or are at risk of violating laws and regulations.
Other activities deemed inappropriate by The Company.

In the event that a user violates or is at risk of violating the rules listed in the preceding paragraph, The Company may limit the use of The Site by Users. Furthermore, in the event that Users’ violation of the preceding regulations results in damage to The Company, The Company shall be able to claim compensation from Users for the damages incurred.

Article 10 Copyright

The ownership of intellectual property rights (such as copyright, trademark right, patent right and, confidential information) of the software or programs used by The Site and contents provided through The Site - including but not limited to articles, photographs, files, information, website construction, design, and membership - is held by The Company or the third party. Furthermore, the contents shall not in any way exceed the personal fair use of Users under copyright law without the consent of The Company (or where the rights for said information is held by a third party, the consent of that third party), and shall not infringe the rights of third parties in this respect.
The Company shall not warrant any right for the information and files which are provided from other sites linked through The Site.
In the event of a problem arising between a rights holder and Users, Users shall resolve this problem at their own expense and responsibility.

Article 11 Stoppage or Suspension of Service

In the event of any of the following circumstances, The Company may stop or suspend the operation or provision of The Site, without prior notice to Users.

Regular or emergency maintenance of equipment related to The Site.
In the event of an error, fault or failure in the equipment installed or managed by The Company resulting in The Site not being able to provide service for Users.
Where the normal provision of The Site cannot be continued due to war, riot, labor dispute, earthquake, flood, fire, power outage or other emergencies, or risk thereof, or where there is a risk that normal service may not be able to be provided.
Other circumstances deemed necessary by The Company for the operation of The Site.

The Company shall not assume any responsibility for damages to Users or third parties resulting from changes in, or the stoppage or suspension of The Site, regardless of the reason.

Article 12 Tickets Purchase

The contract deems to be established when Users follow the purchase steps up to the page where the order status shows “payment confirmed.” After which Users will only apply for a refund; order cancelation, regardless of any reason, is not permitted.
During the selling period, The Company may suspend purchases at any time when the saleable tickets are all sold out. However, selling may be resumed without another notification if there are refunded tickets or the organizer gives additional seats or additional performances.
The payment method(s) available for each program is restricted to the methods designated by the respective program. If Users choose to pay by credit card, the fee will immediately be requested to the issuing bank for paying by The Company. If Users choose to pay through ATMs or convenience stores, the fee shall be paid up by the Payment Deadline, which could be checked via the order history.
Users who want to buy discount tickets shall follow the special designated rules and steps. Users shall confirm the total, which is shown in the “Order Summary” page, and pay the corresponding amount of money if the order has been confirmed.
The delivery method(s) available for purchase is restricted to the methods designated by the respective program. In order to prevent imposters and imposture, tickets for each purchase will only be sent to the User of the registered account on which the purchase is made. Furthermore, service will not be provided afterward for application to change the recipient’s name, telephone or address.
In the following cases, The Company may refuse to sell tickets or forcibly cancel concluded contracts:

Not completing the prescribed procedures within the time limit designated by The Company.
Not following the prescribed methods designated by the organizer and announced through The Site.
Not completing the payment within the time limit designated by The Site or paying a discrepant total.
Abnormal large transactions.
To impede normal purchases through illegal actions.
Any other action violating The Terms.

All tickets sold from The Site are registered and goes through the Amusement Tax collection and return formalities with the competent tax authority prior. Hence the price of tickets may be exempted from the print or record of uniform invoices, which therefore records only the system fee.

Article 13 Handling of Personal Information

The Company shall handle Personal Information, including but not limited to credit card numbers, in accordance with the Personal Information Protection Act and the “Personal Information Protection Policy” posted on The Site, and Users shall consent to these policies in their use of The Site.

Article 14 Surveys

The Company may conduct surveys of Users for the purpose of investigation, data collection, and analysis to improve services. Also, in some cases, some individual information (gender, age, etc., which does not identify a specific individual) may be released as aggregated results or provided as data to event organizers of ticket products handled by The Company.

Article 15 Security

The Company has adopted “SSL Encrypted Communication” technology to prevent interception or interference with information by malicious third parties when purchases or payments are made.

Article 16 Email Magazine etc.

The Company shall notify Users by email of services, preferential measures, selling tickets, and products handled by The Company, and information related to services, preferential measures, selling tickets and products. However, such notices shall be limited to those Users that have consented to receive emails from The Company. Furthermore, Users may cancel the subscription anytime.

Article 17 Disclaimers

Users shall keep their ID and password safe and shall not leak or provide their ID and password to any third parties. In addition, Users shall acknowledge and understand all terms and notifications. All purchase actions of the same account are deemed as the registered member’s actions and the use of this site shall be at full consent and responsibility of Users.
Minors who buy high-price tickets shall request the consent of their guardians in advance. When a minor User uses the Site to make a purchase, the purchase is deemed to be approved by his/her guardians, and the said minor User and the guardians shall take full responsibility for the purchase contract.
The Company does not assume any responsibility for damages to Users or third parties resulted from the provision, delay, change, suspension, stoppage, termination, or abolition of the information on The Site, or anything related to The Site, except where such damages are caused by intentional or gross negligence of The Company.
The Company has no relationship with and bears no responsibility for information and services etc. included in third-party websites that are linked from The Site. The Company merely provides links to these websites for the convenience of Users, and this is not intended to represent a recommendation of the use of the products contained in these websites, and furthermore, these links do not represent any special relationships or cooperation or alliances between The Company and third parties that manage or operate the linked websites. The Company accepts no responsibility for any entanglement if Users get information or buy tickets through third parties’ sites.
All information is provided by program organizers, and The Company gives no warranty as to the integrity, safety, accuracy, reliability, usability, up-to-date nature, legality or morality, etc. of information that Users obtain through The Site.
The Company makes no guarantee that the number of tickets available for sale under The Site will meet the demand of all Users, and further gives no warranty that the content of events sold under The Site is true to their description (including performance as per the description). The Company accepts no responsibility for any entanglement of seats except where the problem has resulted from the intentional or gross negligence of The Company.
The Company makes no guarantee for the authenticity and price of tickets which are sold through auction sites, BBS (Bulletin Board System), forums, or scalper/secondary ticket marketplace sites. The Company accepts no responsibility for any entanglement if Users do not buy tickets through The Site.

Article 18 Disputes

Disputes arising on The Site, between Users or in the event that a User damages a third party through the use of The Site, shall be resolved by the parties, and The Company shall not enter into any correspondence of any complaints from Users.

Article 19 Language

In the event of any conflict or contradictions between the Chinese and English versions of these Terms of Use, the Chinese version shall take precedence.

Article 20 Discussion

When disputes arise between Users and The Site, matters not specified within these Terms of Use shall be determined through honest discussions between the relevant parties.

Article 21 Governing Laws and Court of Competent Jurisdiction

In the case of any disputes which arise with regard to the establishment, efficacy, performance or interpretation of these Terms of Use, or regarding any transactions related to these Terms of Use, or any other matters related to these Terms of Use, Republic of China law shall be applied, and resolution shall be sought from the Taipei District Court as the first instance court of competent jurisdiction.

Last Revision: 2023/01/03

Effective: 2017/09/07