Personal Information Protection Policy

Article 1 Scope of The Policies

tixCraft Inc (The Company, hereinafter) recognizes that the protection of personal information is one of our responsibilities to society. Based on this recognition and Terms of Use, the Company has formulated and implemented its personal information protection policy as follows to show how personal information would be used on the tixCraft Inc. ticketing system (The Site, hereinafter).

Article 2 Collection of Personal Information and Types of Information

Based on the purpose in Article 3, The Company may collect Users’ Personal Information when Users buy tickets or get services via The Site, telephone, staff, or other ways. Based on respect for human rights, The Company will not collect personal information through unreasonable or illegal ways. When Users log in to The Site, Users shall agree to The Company acquiring and storing their Facebook or Google accounts and registered e-mails. When Users register as members of The Site, The Site may ask them to provide their names, genders, birthdays, e-mails, phone numbers, addresses, etc.

Article 3 Purpose of Usage

The Site will use Users’ personal information for the following purposes:

  1. For the execution of ticket sales and merchandise sales.
  2. Upon paragraph 1 hereby, to check the payers' information with their respective credit card issuing banks or Remittance collection banks for confirming payments.
  3. Upon paragraph 1 hereby, to offer receivers' information to the Post office or logistics companies for delivery.
  4. Upon paragraph 1 hereby, to check Users’ identity for picking up tickets, entering the venues, exchanging gifts, or other similar issues.
  5. Upon paragraph 1 hereby, to cancel tickets, refund or connect Users for other similar issues.
  6. Upon paragraph 1 to 5 hereby, to transfer Users’ information to the organizer if need be.
  7. To send digital notifications of system announcements, event introductions, and promotion and marketing information to Users.
  8. To conduct surveys of Users for investigation, data collection, and analysis to improve services. Also, in some cases, some personal information (gender, age, etc., which does not expose a specific individual's identity) may be released as aggregated results or provided to event organizers as data of ticket products handled by The Company.
  9. To acquire and store usage logs for operating, managing The Site, or offering customer services.
  10. Other specific purposes.

Article 4 Period, location, target, and method of Usage

  1. Unless stipulated otherwise by local regulations, The Site will not use Users’ personal information for other purposes. The Site will not disclose Users’ personal information to a third party without Users’ prior consent. However, this restriction does not apply to the situation when disclosure is necessary for important national interest or cooperation with a law enforcement agency for investigation according to the law.
  2. For the usable period of personal information, The Site shall follow the Acts, contracts with Users, or written agreement.
  3. Users’ personal information shall be used in all areas of the Republic of China (including Taiwan and Mainland China). Otherwise, in need of business, The Company may transfer the information internationally under the standard of information security. International transport shall follow both our country’s and the receiving country’s Acts.
  4. The Company shall deal with personal information under the Acts, contracts or any other agreements between The Company and Users. For other cases, The Company will never disclose or provide personal information to any third party without obtaining Users’ consent in advance, while this shall not apply to a case in which personal information is handled by our suppliers in scope of the purpose of use and a case which is permitted to access personal information according to laws and regulations.
  5. The Company may provide necessary and limited personal information to The Government under the due process of law when it relates to public benefit or laws and regulations.

Article 5 Protection

  1. The Company uses a Secure Sockets Layer (SSL) to transport data and has a firewall installed to protect Users' information from any illegal or unauthorized access. The Company will check the method of collecting, storing, and handling of information irregularly to achieve and maintain such purposes.
  2. Users’ personal information will be stored safely in databases and restricted areas. Furthermore, no one shall be allowed to take and use data without official approval under the management standards formulated by the Company.
  3. The Company will protect personal information for the legal length of storage, and avoid losing, unauthorized use, deletion, reprocessing, modification and publication of personal information.
  4. The Company deals with Users' personal information under regulatory standards for entity, digital, and process safety. The staff of The Company is trained according to the same standards. The Site categorizes system rights for business content to ensure that only personnel with clearance to access the respective information can log in and proceed. All staff shall be bound to strict confidentiality rules. Anyone that fails to comply with these confidentiality rules shall be disciplined, fired, and charged. The same policy applies to cooperating vendors of The Company.

Article 6 Questions and Complaints

  1. When Users use The Site provided by The Company, Users can inquire, view or modify their personal information after logging in through The Site. In addition, Users can also ask The Company to inquire or request, read their personal data or provide a copy, supplement or correction, request to stop collecting, processing or using, or delete their personal data.
  2. If Users do not want to receive marketing or preferential information provided by The Company through the E-mail, telephone, personnel or other means, please notify The Company, and The Company will stop using Users’ information according to the content of their notification.
  3. When Users use the Site to inquire, read or correct their personal data, if Users have any operational problems or other troubles, or if Users are dissatisfied or have other troubles with the Company's handling of your personal data processing requests, Users can contact The Company.
  4. tixCraft Customer Service Department
    +886 (02) 8772-9835 Mon. to Fri. 10:00-12:30, 13:30-18:00 (only on business days)
    Or click ”Contact Us” in the Site's footer to fill in the form to send an E-mail to The Company.

Article 7 Technical Details

  1. The Site will keep the records (LOG) generated by the server itself when Users browse or inquire online, including the IP address of the connected device, use time, browser used, browsing and clicking data records, etc. This is the Site necessary usage records.
  2. When Users visit the Site, The Company usually sets a Cookie on Users’ device, or read a Cookie that already exists on Users’ device, under the premise of complying with the law or obtaining Users’ consent in advance. The Site uses Cookies to provide functions on various web pages, improve the service quality of The Site, provide personalized content and advertisements, and analyze usage status to assist us in marketing, but Cookies will not intercept Users’ name, email address or similar personal data. For details about Cookies, please refer to the Cookie Policy.

Article 8 Rejection

If Users do not agree to provide personal information to The Company, they shall not be provided with the full services or functions in The Site.

Article 9 Other notifications

Other sites connecting with The Site may collect User’s personal information by themselves and have their own personal information protection policies. Except for the cooperating vendors of The Company, the policy stated above shall not apply to any other sites and vice versa. Furthermore, The Company will not take joint and shared responsibilities with any third party.

 

The Company may change The Personal Information Protection Policy in whole or in part at any time in accordance with laws and regulations and publish the modifications on The Site without delay.

Last Revision: 2022/8/31