Lenovo Premier Support Plus – IT Support | Lenovo Tech Today Hong Kong, China

Supporting your workforce was never this complex

Your IT teams are stretched with routine maintenance and support workloads, and are left with little time for innovation. Recruitment is a challenge in the face of IT skills shortages.

Supporting the remote workforce at the same time as driving digital transformation is extremely challenging for CIOs and IT teams. Organizations need to adapt to new technologies and practices rapidly.

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The challenges of supporting the fleet of a hybrid workforce

of global CIOs consider the issue of supporting the remote workforce extremely or very challenging.¹

of businesses report they lack the time to address PC issues adequately.²

of IT staff time is dedicated to support and maintenance.²

Boost productivity and EX with a single support solution

Premier Support Plus is all about connecting those who need support with those who are best prepared to provide it. Your users get direct access to advanced technicians who provide better, faster solutions that work every time - anytime, anywhere.

The result? Reduced downtime, increased productivity, and a much better employee experience. Check what else Premier Support Plus can do for your workforce, your IT teams and your business.

24x7x365 hardware and software support
Direct access to advanced technicians
Single point of contact and simplified escalation

Unscripted solutions through phone, chat, or email
Next business day onsite and parts prioritization
Proactive and predictive issue detection

The broadest, smartest support solution out there

Premier Support Plus goes beyond best-in-class user support and issue resolution. It offers a suite of smart services that help your business in the journey toward maximum productivity. Take a look:

Get to know the Premier difference

As IT budgets contract, your business needs to reduce complexity, decrease operational costs, and find ways to increase the efficiency of your in-house IT teams. With Premier Support Plus, you get prompt issue resolution and can get on with doing what they do best – focus on your growth and be as productive as possible.

Experience Premier Support Plus:

Features	Standard Support	Premier Support	Premier Support Plus
Break/fix support for broken machines	point	point	point
Advanced technical support available 24 × 7 × 365	x	point	point
Comprehensive hardware and OEM software support³	x	point	point
Single point of contact for simplified case management	x	point	point
Technical Account Managers for escalation	x	point	point
Next business day onsite labor & parts prioritization⁴	x	point	point
Standard reporting available	x	point	point
Lenovo Service Connect and Premier Asset Tag option	x	point	point
Predictive issue detection, case creation, and notification⁵	x	x	point
SEM for proactive asset reporting & relationship management⁶	x	x	point
Accidental Damage Protection⁴	x	x	point
Keep Your Drive⁴	x	x	point
Sealed Battery coverage for up to 4 years⁴	x	x	point
International Service Entitlement	x	x	point
Coverage for non-Think devices	x	x	point

³ OEM software only, level 1 best effort support

⁴ Dependent on market, parts, and HW availability

⁵ Customer authorization and Win10 or Win11 OS required; Component replacements provided on amber alerts, even without diagnostics issue confirmation

⁶ Services Engagement Manager (500-units minimum)

It’s time to add a little Plus to your IT support

Get in touch with our representatives and learn how Premier Support Plus can help your business and unburden your IT team.

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¹Source: Lenovo SSG, CIO Report 2022

²Source: US SMB Managed Services Survey, Techaisle