Expert Trainers at Your Fingertips

Get the most out of your SolarWinds products and tools.

Live Classes and Office Hours – We're Here to Help

Our expert Technical Academy Specialists are here to teach you everything you need to know about your products. Quarterly Live Classes and Office Hours are the perfect way for customers to learn about their SolarWinds products—on their schedule. And BONUS: complete any live class and the survey and get 1000 THWACK® points. Sign up to be a member of our THWACK® community here!


See the information below to contact a trainer in your region.

SolarWinds Trainers
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Merwin Abadilla

Senior Technical Academy Specialist

Regions Supported:
APAC, EMEA

Products: Self-Hosted Platform, SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability) Network Monitoring and Infrastructure Management

Office Hours: Mondays, 9 PM Manila Time

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Nino Pucio

Staff Technical Academy Specialist

Regions Supported:
APAC, EMEA, NA

Products: Self-Hosted Platform, SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability) Network Monitoring, Infrastructure Monitoring and Management, Architecture & Design, Diagnostics & Troubleshooting, Intro to Database Tools and SolarWinds Observability SaaS (formerly known as SolarWinds Observability)

Office Hours: Mondays, 10 PM Manila Time

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Jelyn Perez

Technical Academy Specialist

Regions Supported:
APAC, EMEA, NA

Products: SolarWinds Service Desk, Enterprise Service Management

Office Hours: Tuesdays, 4 PM Manila Time

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Rey Francis Basa

Technical Academy Specialist

Regions Supported:
APAC, EMEA, NA

Products: Self-Hosted Platform, SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability) Network Monitoring and Network Management

Office Hours: Tuesdays, 10 PM Manila Time

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Jonathan Siang

Staff Technical Academy Specialist

Regions Supported:
APAC, EMEA

Products: Self-Hosted Platform, SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability) Network Monitoring, Infrastructure Monitoring and Management, Architecture & Design, Intro to Database Tools and SolarWinds Observability SaaS (formerly known as SolarWinds Observability)

Office Hours: Wednesdays, 10 AM Singapore Time

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Nikhil Uplenchwar

Senior Technical Academy Specialist

Regions Supported:
APAC, EMEA

Products: Self-Hosted Platform, SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability) Network Monitoring and Architecture & Design

Office Hours: Wednesdays, 10 AM India Time

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Ralph Versoza

Senior Technical Academy Specialist

Regions Supported:

APAC, EMEA, NA

Products: Self-Hosted Platform, SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability) Network Monitoring, Security Management and Architecture & Design

Office Hours: Wednesdays, 4 PM Manila Time

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Eric Villa

Senior Technical Academy Specialist

Regions Supported:
APAC, EMEA, NA

Products: Self-Hosted Platform, SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability) Network Monitoring, Network Management, Infrastructure Monitoring, Architecture & Design

Office Hours: Wednesdays, 10 PM Manila Time

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Patricia Esquejo

Senior Technical Academy Specialist

Regions Supported:

APAC, EMEA, NA

Products: Web Help Desk & Serv-U

Office Hours: Thursdays, 4 PM / 9 PM Manila Time

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Jason Dee

Senior Technical Academy Specialist

Regions Supported:
EMEA, NA, LATAM

Products: SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability) Network Monitoring and Security Management

Office Hours: Thursdays, 9 AM US Central Time

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Dale Hill

Senior Technical Academy Specialist

Regions Supported:
NA, LATAM

Products: Intro to Database Tools and Administrating & Configuring SolarWinds Database Tools

Office Hours: Thursdays, 10 AM Pacific Time

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Rusty Durano, III

Technical Academy Specialist

Regions Supported:
APAC, EMEA, NA

Products: SolarWinds Service Desk, Enterprise Service Management

Office Hours: Fridays, 12 AM Manila Time

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Cheryl Nomanson

Staff Technical Academy Specialist

Regions Supported:
EMEA, NA, LATAM

Products: Self-Hosted Platform, SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability) Network Monitoring and Network Management, Architecture & Design, Diagnostics & Troubleshooting and SolarWinds Observability SaaS (formerly known as SolarWinds Observability)

Office Hours: Fridays, 10 AM US Central Time

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Your feedback is important to us.

SolarWinds was founded by IT professionals solving complex problems in the simplest way, and we have carried that spirit forward since 1999. We take pride in relentlessly listening to our customers to develop a deeper understanding of the challenges they face. Our digital agility solutions are built to help companies of any size accelerate business transformation today and into the future.