Trustly is a quick, secure banking payment method that is available in 29 European countries.
Customers pay from their own online banking environment.

Read how Trustly can benefit your business on multisafepay.com

Supports	Details
Countries	Austria, Czech Republic, Denmark, Estonia, Finland, Germany, Latvia, Lithuania, Netherlands, Norway, Poland, Portugal, Spain, Sweden, United Kingdom Payouts are supported in all the above countries. See also countries that support deposits.
Currencies	EUR, GBP, SEK
Chargebacks	No
Payment pages	Yes (current version only)
Refunds	Yes: Full and partial
Second Chance	Yes

Payment flow

This diagram shows the flow for a successful transaction. Click to magnify.

Trustly payment flow

Payment statuses

The table below sets out the order status and transaction status for payments and refunds.

Description	Order status	Transaction status
The customer has been redirected to their bank.	Initialized	Initialized
MultiSafepay has collected payment.	Completed	Completed
The customer cancelled the transaction at their bank.	Cancelled	Cancelled
The customer didn't complete payment within 2 days.	Expired	Expired
In rare cases, the transaction is marked as uncleared. Trustly then informs MultiSafepay of the correct status, which may be Completed, declined, or expired. Uncleared status automatically expires after 5 days.	Uncleared	Uncleared
Refunds: Refund initiated.	Initialized	Initialized
Refunds: Refund complete.	Completed	Completed
Refund declined.	Declined	Declined

Activation

Sign in to your MultiSafepay dashboard .
To activate the payment method for:

All sites, go to Settings > Payment methods.
A specific site, go to Sites, and then click the relevant site.

Select the checkbox for the payment method, and then click Save changes.

💬 Support: If the payment method isn't visible in your dashboard, email [email protected]

Integration

API

See API reference – Create order > Banking order.

Example requests

For example requests, on the Create order page, in the black sandbox, see Examples > Trustly redirect.
Transactions expire after 2 hours.

Ready-made integrations

Trustly (direct) is supported in most ready-made integrations.
Exceptions: OsCommerce, PWAs, Vue Storefront, and Zen Cart.

Testing

To test Trustly payments, see Testing payment methods - Banking methods.

User guide

Deposits

Deposits are only supported in certain countries.

See all countries that support deposits

Austria
Denmark
Estonia
Finland
Germany
Latvia
Lithuania
Netherlands
Norway
Spain
Sweden
UK

💬
Support

Email [email protected]

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