Request to Pay is a Deutsche Bank payment method based on the PSD2 Open Banking API. Customers are redirected to Deutsche Bank online banking to authenticate themselves, and authorize a secure SEPA transfer. Settlement is instant (if supported) or within 24 hours.

The funds are transferred directly to your business bank account, instead of your account balance, which simplifies reconciliation.

Read how Request to Pay can benefit your business on multisafepay.com

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Availability
Request to Pay is no longer available.

Supports	Details
Amount limits	Minimum amount: 1 EUR, maximum amount: 15,000 EUR
Countries	Germany – More countries will follow as more banks migrate to PSD2 APIs.
Currencies	EUR
Chargebacks	No
Payment pages	Yes (current version only)
Refunds	Yes: Full and partial All refunds are processed by Deutsche Bank.
Second Chance	Yes

Payment flow

This diagram shows the flow for a successful transaction. Click to magnify.

Request to Pay payment flow

Payment statuses

The table below sets out the order status and transaction status for payments and refunds.

Description	Order status	Transaction status
The customer has been redirected to Deutsche Bank.	Initialized	Initialized
Deutsche Bank has authorized the transaction and is transferring the funds.	Completed	Uncleared
MultiSafepay has collected payment.	Completed	Completed
Deutsche Bank declined the transaction.	Declined	Declined
The customer cancelled the transaction at Deutsche Bank.	Void	Void
The customer didn't complete payment within 1 hour.	Expired	Expired
Refunds: Refund initiated.	Reserved	Reserved
Refunds: Refund complete.	Completed	Completed
Refund declined.	Declined	Declined

Activation

Sign in to your MultiSafepay dashboard .
To activate the payment method for:

All sites, go to Settings > Payment methods.
A specific site, go to Sites, and then click the relevant site.

Select the checkbox for the payment method, and then click Save changes.

💬 Support: If the payment method isn't visible in your dashboard, email [email protected]

Integration

API

See API reference – Create order > Banking order.

Example requests

For example requests, on the Create order page, in the black sandbox, see Examples > Request to Pay direct/redirect.
Transactions expire after 1 hour.

Ready-made integrations

Not supported in our ready-made integrations.

Testing

You can't test Request to Pay in your MultiSafepay test account. You can only make test payments in your MultiSafepay live account.

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Support

Email [email protected]

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