Manage your password

Whether you've forgotten your password or want to update it for better security, the JWP Support Portal provides a straightforward and user-friendly way to reset or change it.

The following sections explain how to reset or change your password, ensuring your account remains secure and accessible.

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Reset your password

Follow these steps to reset your password:

1. On the Support Portal homepage, click Forgot password?. The Please set me up with a new password page appears.
2. Enter your Email address.
3. Click Submit. You will receive an email with instructions to reset your password.

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Change your password

Follow these steps to change your password:

1. Click your name > Change Password. The Change password popup window appears.
2. Enter the requested information in each field.

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   If you use a password manager, it may pre-populate the Current password field.

3. Click Save.