CEE: NPS score of online stores 2023 | Statista

The Polish marketplace Allegro reached the highest Net Promoter Score (NPS) among Central and Eastern European stores in 2023. It was followed by Romanian eMag.

Net Promoter Score (NPS) of online stores in Central and Eastern Europe in 2023, by e-store

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Release date

January 2024

More information

Region

CEE

Survey time period

September 2023

Number of respondents

500 for each brand

Special properties

Online shoppers

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

Date of release is date of access

An NPS score measures customer loyalty by looking at their likelihood of recommending a given business. Your NPS score is measured with a single-question survey and reported with a number ranging from -100 to +100, where a higher score is desirable. NPS is often held up as the gold standard customer experience metric.

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Overview

8

Czechia

8

Estonia

8

Hungary

8

Latvia

8

Lithuania

8

Poland

8

Romania

8

Russia

6

Slovakia

8

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Topics

E-commerce in Central and Eastern Europe (CEE)

E-commerce in Poland

E-commerce in Russia

E-commerce in Hungary

Access all statistics starting from $2,388 USD yearly ^*

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For single users

$0 USD

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