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Service Design: The Overlooked Part of User Experience
Walking through IKEA over the weekend with two young children was a healthy reminder of what contributes to an ideal customer experience: innovative product design and thoughtful service design. IKEA covers product design with innovative home furnishings that are cost effective. Providing this outstanding product experience is only made complete by wrapping an amazing service experience around it.
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Working on a Team as a UX Designer | UX Booth
User-centered designers aren’t just professional learners; they’re teachers, too. Our job is to reflect what we know while adopting the language of our end-users. This changes our team’s perspective which, in turn, affects its ability to solve design problems. Four ways that I’ve found effective to that end include: learning, brainstorming, (shifts in) perspective, and momentum. When I was 11, my
『The Mobile Frontierã€èªæ›¸ä¼šè³‡æ–™ã‚’スマートフォンå‘ã‘ã«ä½œã£ã¦ã¿ã¾ã—㟠: MP Clips
シニアインフォメーションアーã‚テクトã®æµ…野ã§ã™ã€‚ ã“ã®ãƒ–ãƒã‚°ã§ã¯ã—ã°ã‚‰ãã”無沙汰ã—ã¦ãŠã‚Šã¾ã—ãŸãŒã€ãã®é–“ã«Webデザインã®ä¸–ç•Œã§ã¯ã€â€œãƒ¢ãƒã‚¤ãƒ«ãƒ•ã‚¡ãƒ¼ã‚¹ãƒˆâ€ã®æ¦‚念ãŒã‹ãªã‚Šæµ¸é€ã—ã¦ãã¾ã—ãŸã€‚ãã‚Œã«ä¼´ã„ã€ãƒ¢ãƒã‚¤ãƒ«ãƒ‡ã‚¶ã‚¤ãƒ³é–¢é€£ã®æ›¸ç±ã‚‚続々ã¨å‡ºã¦ãã¦ã„ã¾ã™ã。 ä¸ã§ã‚‚注目ã®ä¸€å†Šã€ç¾åœ¨ã¯Nokiaã®ç ”究所ã§ã‚·ãƒ‹ã‚¢ãƒªã‚µãƒ¼ãƒãƒ£ãƒ¼ã¨ã—ã¦æ´»èºã—ã¦ã„ã‚‹Â Rachel Hinman 著『The Mobile Frontierã€ã®èªæ›¸ä¼šãŒã€æ˜Žæ—¥é–‹å‚¬ã•ã‚Œã¾ã™ã€‚ã“ã®ã‚¤ãƒ™ãƒ³ãƒˆã®ä¼ç”»ã¯ã€ç§ã‚‚å‚åŠ ã—ã¦ã„ã‚‹Facebookã®ã€Œuxtokyoã€ã‚°ãƒ«ãƒ¼ãƒ—ã§é€²ã‚られã¦ãã¾ã—ãŸã€‚ã¨ã“ã‚ãŒã€ç™ºèµ·äººã®ä¸€äººã ã£ãŸè‡ªåˆ†ãŒäº‹æƒ…ã«ã‚ˆã‚Šå‚åŠ ã§ããªããªã£ã¦ã—ã¾ã£ãŸã®ã§ï¼ˆã™ã¿ã¾ã›ã‚“…）ã€ã›ã‚ã¦ä½œæˆã—ãŸè³‡æ–™ã ã‘ã§ã‚‚ã€å…¬é–‹ã—ã¦ãŠããŸã„ã¨æ€ã„ã¾ã™ã€‚ 浅野ãŒæ‹…当ã™ã‚‹ã¯ãšã ã£ãŸã®ã¯ã€æœ¬æ›¸ã®ã€ŒChapter 9: New Mobile Forms – Pione
Build Websites Like a Pro using Wireframing
Would you attempt to build a house without a blueprint? I hope not. The same goes for developing websites. Instead of heading directly into writing code, you should always begin with a careful analysis of your client’s business needs and a plan for addressing those needs. It’s vital for the success of a project that you clearly define its scope and gain a good understanding of the target audience
New Ways of Visualizing the Customer Journey Map | Adaptive Path
[Credit: Evan Litvak
] Evan chose to represent his journey as a circular graphic instead of the more common linear or chart structure. As the field of service design evolves so do the tools. At Adaptive Path we often find ourselves debating the form and definition of service design artifacts. I was curious to see how a new crop of interaction designers might interpret the journey map. Luckily I ha
The Elements Of The Mobile User Experience — Smashing Magazine
Mobile users and mobile usage are growing. With more users doing more on mobile, the spotlight is on how to improve the individual elements that together create the mobile user experience. Mobile users and mobile usage are growing. With more users doing more on mobile, the spotlight is on how to improve the individual elements that together create the mobile user experience. The mobile user experi
Purpose-driven user experience | Ryan Brussow
“I think so many of the objects we’re surrounded by seem trivial. And I think that’s because they’re either trying to make a statement or trying to be overtly different. What we were trying to do was have a very honest approach and an exploration of materials and surface treatment. So much of what we try to do is get to a point where the solution seems inevitable: you know, you think ‘of course it
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