Vizio Product Terms of Service

Effective as of: June 1, 2024

 

Introduction

THESE TERMS OF SERVICE (“TERMS OF SERVICE”) DESCRIBE THE TERMS THAT APPLY TO YOUR USE OF INTERNET-CONNECTED “SMART” VIZIO PRODUCTS, INCLUDING RELATED SOFTWARE, HARDWARE/EQUIPMENT, DOCUMENTS, CONTENT, AND SERVICES. BY USING YOUR VIZIO PRODUCT, YOU AGREE TO BE BOUND BY THESE TERMS OF SERVICE. ALL REFERENCES IN THESE TERMS OF SERVICE TO “VIZIO” MEAN VIZIO, INC., 39 TESLA, IRVINE CA 92618.

 

BEFORE USING YOUR VIZIO PRODUCT, PLEASE READ THIS DOCUMENT CAREFULLY. IF YOU DO NOT AGREE TO THESE TERMS OF SERVICE, DO NOT USE THE VIZIO PRODUCT AND, WITHIN THIRTY (30) DAYS OF THE DATE OF PURCHASE, RETURN IT FOR A REFUND TO THE AUTHORIZED RETAILER WHERE YOU PURCHASED IT.

 

THE VIZIO SERVICES ARE NOT INTENDED FOR OR DIRECTED TO CHILDREN UNDER THE AGE OF 13. IF YOU ARE UNDER THE AGE OF 13, YOU MAY NOT USE THE VIZIO SERVICES OR PROVIDE VIZIO WITH ANY PERSONALLY IDENTIFIABLE INFORMATION. If you are between the ages of 13 and 17, you represent that you have reviewed these terms and conditions with your parent or legal guardian and that you and your parent or guardian understand and consent to these Terms of Service.

 

These Terms of Service contain a binding arbitration agreement and a class action waiver for United States residents. If you live in the United States, the binding arbitration agreement and class action waiver affect your rights under these Terms of Service. Please read the text under the section titled “Binding Arbitration Agreement; Class Action Waiver (U.S. Residents Only)” carefully.

 

Supplemental terms and conditions may apply to certain VIZIO services, such as rules for a particular contest, sweepstakes, competition, or other activity, or terms that may accompany certain content, software or other materials accessible through the Smart Products (e.g., the WatchFree+ service or other services offered in connection with the VIZIO Platforms) (“Supplemental Terms”). Any Supplemental Terms will be disclosed to you in connection with those other activities and will apply and govern specifically over such activities.

 

Privacy Policy and Limited Warranty

VIZIO’s Privacy Policy explains how VIZIO collects, uses, shares and protects VIZIO customer information. By agreeing to these Terms of Service, you consent to VIZIO’s collection, use, sharing and protection of your information as described in the Privacy Policy. Please review the current version of the Privacy Policy at https://www.vizio.com/en/terms/privacy-policy.

The Smart Products are also governed by the VIZIO Limited Warranty. Please review the current version of the Limited Warranty at https://www.vizio.com/en/terms/warranty-and-returns.

 

Platforms and Platform Services

The VIZIO Platforms, including the VIZIO Internet Apps® and VIZIO Internet Apps® Plus (“VIA” and “VIA+”) and the Google Cast Platform (collectively “Platforms”), provide access to VIZIO services and third party services (“Platform Services”) on certain VIZIO televisions, displays and other internet-connected devices (each a “Smart Product”). VIZIO provides access to Platform Services based on its agreements with third parties. These agreements are subject to change, interruption, suspension or termination at any time for various reasons. 

VIZIO makes no promises, warranties or representations that any particular Platform Service will be accessible, available, function in any particular manner, be error-free or function at all.

VIZIO may make content available to you as part of the Platform Services. VIZIO grants you a limited, non-exclusive, non-transferable right to access the content through the Platform Services for your personal, non-commercial use only. Except for the foregoing, no right, title or interest to the content is transferred to you. You will not use the content for public performances. You agree to use the content in accordance with all applicable laws, rules and regulations. Except as explicitly authorized in these Terms of Service, you agree not to archive, download, reproduce, distribute, modify, display, perform, publish, license, create derivative works from, or offer for sale any content contained on or obtained from or through the Platform Services. 

 

WARNING: THE UNAUTHORIZED REPRODUCTION OR DISTRIBUTION OF COPYRIGHTED WORK IS ILLEGAL AND MAY BE PROSECUTED UNDER CRIMINAL OR CIVIL LAW.  SUCH ACTS ARE PUNISHABLE BY UP TO 5 YEARS IN PRISON AND A FINE OF $250,000.  FOR MORE INFORMATION, PLEASE VISIT https://www.iprcenter.gov. 

 

Google and Yahoo Terms

Your access to and use of the Platforms and Platform Services is subject to Google’s (https://policies.google.com/terms?hl=en-US), Youtube’s (https://www.youtube.com/t/terms)  and Yahoo’s (https://policies.yahoo.com/us/en/yahoo/terms/index.htm) Terms of Service and Privacy Policies, as applicable.

 

Internet Access Is Required for Platform Services

To use the Platform Services, you must have or obtain access to high-speed internet, either directly or through devices that are internet accessible, and you are responsible for paying all internet-access service fees. Also, you must provide all of the equipment necessary to connect to the internet, such as a modem. Each Platform Service may require a different minimum internet-connection speed. The availability of a Smart Product’s internet-connected features and functions may be highly dependent on your connection speed, bandwidth, other equipment, third party applications, firmware updates and other factors outside of VIZIO’s control and responsibility. These other factors may also operate independently of the operation of the Smart Product.

 

Updates to the Platform Services

The Platform Services are constantly being improved. VIZIO may, or the third parties offering the Platform Services may, update or change the Platform Services, in whole or in part, at any time and without notice to you. These updates may be required in order to use certain features or to continue to connect to certain Platform Services. The Platforms may also be updated from time to time by VIZIO or its third party providers.

 

Other Changes to the Platform Services

VIZIO or the third parties providing the Platform Services reserve the right to (1) delete content from an application or from the Platform Services generally, (2) prevent access to the Platform Services, or (3) change content categories, products or service offerings for any reason at any time, without notice. VIZIO may also impose additional or different limits on use or access to certain Platform Services, without notice or incurring any liability to you. The use, content or functionality of the Platform Services may require additional payment and/or a subscription by you. However, you will not be charged for any Platform Services unless those charges are made known to you in advance. VIZIO makes no promises, warranties or representations of any kind as to the accuracy, availability or completeness of any information or content from VIZIO or the third party providers of the Platform Services. Please note that VIZIO does not review, control or endorse any content, products or services provided as part of the Platform Services.

 VIZIO Account Requirement

 

VIZIO Account enables users to manage their subscriptions to participating third party streaming services, purchase select on-demand titles, automatically register their TVs, and receive personalized recommendations and customer support.

 

Starting in mid-2024, a VIZIO Account is used in new makes and models of certain VIZIO devices to enable and receive Smart TV functionality, including WatchFree+, VIZIOgram, and other new product features and updates. VIZIO Account is an optional feature in older units.

 

For additional information about VIZIO Account, please refer to the VIZIO Account Terms of Use.

 

VIZIO Software

Unless governed by a separate license, the software, documentation and any fonts that accompany your Smart Product or are later downloaded or updated, in any media or in any other form (collectively “VIZIO Software”) are licensed, not sold, to you by VIZIO for use only as permitted by these Terms of Service. VIZIO reserves all rights to the VIZIO Software not expressly granted to you. The rights granted herein are limited to VIZIO's and its third party providers' intellectual property rights in the VIZIO Software and do not include any other patents or intellectual property rights. You may own the equipment or media on which the VIZIO Software resides but VIZIO and/or its licensor(s) retain ownership of the VIZIO Software. Except to the extent expressly permitted by applicable law, you may not copy, decompile, reverse engineer, disassemble, modify or create derivative works of the VIZIO Software or any part thereof.

 

Through features found within your Smart Product, you may use the VIZIO Software and install upgrades subject to these Terms of Service. The VIZIO Software may be used to access the Platform and Platform Services so long as such use is authorized and legally permitted. These Terms of Service will govern any software upgrades provided by VIZIO that replace or supplement the original VIZIO Software, unless such upgrade is accompanied by a separate license, in which case the terms of that license will govern. THE VIZIO SOFTWARE, PLATFORMS AND PLATFORM SERVICES ARE NOT INTENDED FOR USE IN ANY EQUIPMENT OR ENVIRONMENT IN WHICH THE FAILURE OF THE VIZIO SOFTWARE, PLATFORMS OR PLATFORM SERVICES COULD LEAD TO DEATH, PERSONAL INJURY, OR SEVERE PHYSICAL OR ENVIRONMENTAL DAMAGE.

 

You may not rent, lease, lend, redistribute or sublicense the VIZIO Software. You may, however, make a one-time permanent transfer of all of your license rights to the VIZIO Software to another party, provided that: (a) the transfer must include the Smart Product, including all its component parts, original media, printed materials and these Terms of Service; (b) you do not retain any copies of the VIZIO Software, full or partial, including copies stored on a computer or other storage device; and (c) the party receiving the Smart Product and VIZIO Software reads and agrees to accept these Terms of Service.

 

Export Control

You may not use or otherwise export or re-export the VIZIO Software except as authorized by United States law and the laws of the jurisdiction in which the VIZIO Software was obtained. In particular, but without limitation, the VIZIO Software may not be exported or re-exported (a) into any U.S. embargoed countries or (b) to anyone on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Department of Commerce Denied Person's List or Entity List. By using the VIZIO Software, you represent and warrant that you are not located in any such country or on any such list. You also agree that you will not use the Smart Products for any purposes prohibited by United States law, including, without limitation, the development, design, manufacture or production of missiles, or nuclear, chemical or biological weapons.

 

Support

VIZIO or its third party providers may elect, but shall be under no obligation, to provide you with customer support and/or software upgrades, enhancements, or modifications to the VIZIO Software, Platform or Platform Services (collectively, “Support”), in their sole discretion, and may terminate such Support at any time without notice to you. VIZIO and its third party providers reserve the right to charge you for any Support. Charges will be made available to you prior to your incurring any costs. VIZIO may update the firmware of your Smart Product automatically at any time without notice to you.

 

Audio and Written Communications with VIZIO Customer Support

VIZIO may use third-party vendors from time to time, including Artificial Intelligence tools, to capture and/or record audio and written communications between VIZIO Customer Support and users of VIZIO Customer Support for purposes of facilitating customer support communications and/or streamlining user self-help troubleshooting. By contacting VIZIO Customer Support and accepting VIZIO’s Terms of Use and Privacy Policy, users agree to have the information they provide to VIZIO Customer Support recorded, summarized, and analyzed by third parties for VIZIO’s use for customer support, training, and/or support-improvement purposes.

 

Warranty Disclaimer

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE PLATFORMS, PLATFORM SERVICES AND VIZIO SOFTWARE IS MADE AVAILABLE TO YOU WITHOUT WARRANTY AS DESCRIBED BELOW, TO THE MAXIMUM EXTENT PERMITTED BY LAW. VIZIO AND VIZIO'S THIRD PARTY PROVIDERS (COLLECTIVELY REFERRED TO AS “VIZIO” FOR THE PURPOSES OF THIS SECTION AND THE LIMITATION OF LIABILITY SECTION BELOW) HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE PLATFORMS, PLATFORM SERVICES, AND VIZIO SOFTWARE.

 

THE PLATFORMS, PLATFORM SERVICES AND VIZIO SOFTWARE ARE PROVIDED “AS IS,” WITH ALL FAULTS AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS, STATUTORY OR IMPLIED (INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE), TO THE MAXIMUM EXTENT PERMITTED BY LAW. USE OF THE PLATFORM(S), PLATFORM SERVICES AND VIZIO SOFTWARE IS AT YOUR OWN RISK. THIS MEANS, FOR EXAMPLE, THAT VIZIO DOES NOT GUARANTEE THAT THE PLATFORMS, PLATFORM SERVICES OR VIZIO SOFTWARE WILL ALWAYS WORK PROPERLY OR WILL WORK AT ALL, WILL BE ERROR-FREE, WILL OPERATE UNINTERRUPTED OR WILL MEET YOUR REQUIREMENTS. THIS ALSO MEANS THAT VIZIO DOES NOT GUARANTEE THAT THE PLATFORMS, PLATFORM SERVICES, OR VIZIO SOFTWARE WILL BE FREE FROM VIRUSES, HACKS OR OTHER POTENTIALLY HARMFUL INTRUSIONS OR THAT DEFECTS WILL BE CORRECTED. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY VIZIO OR A VIZIO AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY. PLEASE NOTE THAT SOME STATES DO NOT ALLOW SUCH WARRANTY LIMITATIONS, SO THESE LIMITATIONS MAY NOT APPLY TO YOU. THIS PROVISION WILL NOT AFFECT YOUR RIGHTS UNDER THE VIZIO LIMITED WARRANTY.

 

Platform Services and Third Party Materials Disclaimer

Certain Platform Services and VIZIO Software may include third party materials or links to third party materials, such as applications, content or websites. VIZIO is not responsible for examining or evaluating the content or accuracy of the Platform Services or of any included or linked third party materials. VIZIO does not endorse any of the Platform Services or third party materials. VIZIO does not assume any responsibility for and will not have any liability for the Platform Services or any third party materials. Links are provided solely as a convenience to you. Descriptions of the Platform Services are provided for general informational purposes, without any guarantee of accuracy.

 

You understand that by using any of the Platform Services, you may encounter content that may be deemed offensive, indecent, or objectionable, and such content may or may not be initially identified as being explicit. VIZIO shall have no liability to you for content that may be found to be offensive, indecent, or objectionable.

 

You agree that you will not use the Platform Services or any third party materials in a manner that would infringe or violate the rights of any other party, and VIZIO is not in any way responsible for any such use by you.

 

Changes to the Terms of Service

VIZIO may change the terms and conditions of these Terms of Service at any time without prior notice. By continuing to use your Smart Product, you expressly accept any applicable changes and agree to the changed terms. The current version of these Terms of Service will be available at https://www.vizio.com/en/terms.

 

Termination

These Terms of Service are effective until terminated or until you cease to use the Smart Product. Your rights under these Terms of Service will terminate automatically without notice from VIZIO if you fail to comply with any term(s) of these Terms of Service. Upon the termination of these Terms of Service, you must cease all use of the Smart Product, VIZIO Software, Platform and Platform Services.

 

Limitation of Liability

TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL VIZIO BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE SMART PRODUCTS, VIZIO SOFTWARE, PLATFORMS OR PLATFORM SERVICES, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF VIZIO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. In no event shall VIZIO's total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount of twenty-five dollars ($25.00). The foregoing limitations will apply even if the above stated remedy fails of its essential purpose. THIS PROVISION WILL NOT AFFECT YOUR RIGHTS UNDER THE VIZIO LIMITED WARRANTY.

 

Binding Arbitration Agreement; Class Action Waiver (U.S. Residents Only)

BY USING YOUR VIZIO PRODUCT, YOU AGREE TO THIS ARBITRATION AGREEMENT AND CLASS ACTION WAIVER, SUBJECT TO YOUR RIGHT TO OPT-OUT AS DESCRIBED BELOW.  UNLESS YOU HAVE BROUGHT AN ELIGIBLE CLAIM IN SMALL CLAIMS COURT OR HAVE OPTED OUT AS DESCRIBED BELOW, ANY CONTROVERSY OR CLAIM RELATING IN ANY WAY TO YOUR VIZIO PRODUCT, INCLUDING ANY CONTROVERSY OR CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OF SERVICE, ANY WARRANTY, THE COLLECTION, USE OR SHARING OF CUSTOMER OR VIEWING INFORMATION COLLECTED FROM A VIZIO PRODUCT, A BREACH OF THESE TERMS OF SERVICE, OR THE VIZIO PRODUCT’S SALE, CONDITION OR PERFORMANCE, WILL BE SETTLED BY BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION AND CONDUCTED BY A SINGLE ARBITRATOR APPOINTED BY THE AMERICAN ARBITRATION ASSOCIATION, IN ACCORDANCE WITH ITS COMMERCIAL ARBITRATION RULES AND ITS SUPPLEMENTARY PROCEDURES FOR CONSUMER-RELATED DISPUTES. You may learn more about the American Arbitration Association and its rules for arbitration by visiting www.adr.org or by calling 800-778-7879. Since these Terms of Service concern a transaction in interstate or international commerce, the Federal Arbitration Act will apply. All gateway questions regarding scope and arbitrability of disputes, if any, shall be determined by the Court of the State of California, County of Orange.

 

The filing fees to begin and carry out arbitration will be shared between you and VIZIO, but in no event will your fees ever exceed the amount allowable by the American Arbitration Association, at which point VIZIO will cover all additional administrative fees and expenses. VIZIO waives its right to recover attorneys’ fees in connection with any arbitration under these Terms of Service. If you are the prevailing party in an arbitration to which the Supplementary Procedures for Consumer-Related Disputes applies, then you are entitled to recover attorneys’ fees as the arbitrator may determine.

 

The dispute will be governed by the laws of the state or territory in which you resided at the time of your purchase (if in the United States). The place of arbitration will be Irvine, California, or your county of residence (if in the United States). The arbitrator will have no authority to award punitive or other damages not measured by the prevailing party's actual damages, except as authorized by statute. The arbitrator will not award consequential damages, and any award will be limited to monetary damages and will include no equitable relief, except public injunctive relief as authorized by statute. Judgment on the award rendered by the arbitrator will be binding and final, except for any right of appeal provided by the Federal Arbitration Act, and may be entered in any court having jurisdiction. Except as may be required by law, neither you nor VIZIO nor an arbitrator may disclose the existence, content or results of any arbitration under these Terms of Service without the prior written consent of you and VIZIO.

 

ANY DISPUTE, WHETHER IN ARBITRATION, IN COURT, OR OTHERWISE, WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS. VIZIO AND YOU AGREE THAT NO PARTY WILL HAVE THE RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE ARBITRATED AS A CLASS ACTION, A PRIVATE ATTORNEY GENERAL ACTION, OR IN ANY OTHER PROCEEDING IN WHICH EITHER PARTY ACTS OR PROPOSES TO ACT IN A REPRESENTATIVE CAPACITY.

NO ARBITRATION OR PROCEEDING WILL BE JOINED, CONSOLIDATED, OR COMBINED WITH ANOTHER ARBITRATION OR PROCEEDING WITHOUT THE PRIOR WRITTEN CONSENT OF ALL PARTIES TO ANY SUCH ARBITRATION OR PROCEEDING.

 

Pre-Arbitration Notice of Dispute

Any party that intends to initiate an arbitration of an Unresolved Dispute (the "Claimant") shall give fifteen (15) days’ prior written notice to the other party of its intention to commence an arbitration proceeding by submitting a Pre-Arbitration Notice of Dispute. The Pre-Arbitration Notice shall set forth: (i) a statement setting forth the nature of the Unresolved Dispute; (ii) the Claimant's position and claims in relation to the Unresolved Dispute; (iii) the amount or value of the claims involved; and (iv) the remedies sought. Unless the parties are able to reach a mutually agreeable settlement within such fifteen (15) days, the Claimant may initiate an arbitration in relation to the subject Unresolved Dispute thereafter in accordance with the Rules and the Supplementary Procedures.

 

Exceptions to Binding Arbitration Agreement and Class Action Waiver

“Opt-Out” Instructions

IF YOU DO NOT WISH TO BE BOUND BY THE BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER, THEN: (1) you must notify VIZIO in writing within sixty (60) days of the date that you purchased the product; (2) your written notification must be mailed to VIZIO at 39 Tesla, Irvine, CA 92618, Attn: Legal Department or submitted electronically via [email protected]; and (3) your written notification must include (a) your name, (b) your address, (c) the date you purchased the product, and (d) a clear statement that you wish to opt out of the binding arbitration agreement. Please note you may not opt out of the Class Action Waiver.

 

Opting out of this Binding Arbitration Agreement will not affect the coverage of the Limited Warranty in any way, and you will continue to enjoy the benefits of the Limited Warranty.

 

In addition, you or VIZIO may pursue a claim in small claims court in your county of residence (if in the United States) or in Orange County, California. In such case the provisions of the section titled “Binding Arbitration Agreement; Class Action Waiver (U.S. Residents)” will not apply.

 

Alternate Governing Law

If the foregoing section does not apply, these Terms of Service will be governed and construed in accordance with the laws of the State of California and the United States, without reference to conflict of laws principles.

 

General

These Terms of Service constitute the entire agreement between you and VIZIO with respect to your use of the VIZIO Software, Platforms and Platform Services made available hereunder and supersede all prior or contemporaneous understandings, with the exception of the Limited Warranty and any additional Platform or Platform Services’ licenses or terms and conditions that you are required to accept if you choose to access such Platform Services. If any term of these Terms of Service, other than the class action waiver, is found to be unenforceable, that term will be severed from these Terms of Service and all other terms will remain in effect. If the class action waiver is found to be unenforceable, then the entire section titled “Binding Arbitration Agreement; Class Action Waiver (U.S. Residents Only)” will not apply. Any translation of these Terms of Service is done for local requirements and in the event of a dispute between the English and any non-English versions, the English version of these Terms of Service will govern.