Respond to your notice or bill online
Did you receive a letter telling you to register for the STAR exemption (Form RP-425-BR)?
If you received this letter (Form RP-425-BR), our records indicate you own a property that has been receiving a Basic STAR property tax exemption. However, you have not yet registered with the New York State Tax Department.
To continue receiving the Basic STAR exemption, you must register for Basic STAR. For instructions, see You must register to continue receiving the Basic STAR property tax exemption.
If the Tax Department sends you a notice or bill, you can respond online through your Online Services account. Whether you agree with our notice or bill, need to provide additional information, or want to challenge a Tax Department decision, responding online is the fastest, easiest way to resolve an issue. See Respond to Department Notice: walkthrough.
Follow the steps below to ensure you have everything you need before you start your response, and to avoid common issues that may delay the processing of your response.
1. Review how you’ll need to respond.
Respond with an explanation only
If your letter does not require you to send supporting documentation, you may choose to respond with an explanation only. You can type your response directly into the box provided or prepare it in advance, then copy and paste it into the box.
Your response in the box is limited to 1,000 characters, but you’ll have an opportunity to upload a file with a longer response if you need to. Tip: For longer explanations, create and save a file with your response before you start the application, then follow the upload steps below. This application will time out if there is no activity for an extended period of time (ten minutes or longer) and your work will not be saved.
Upload a copy of the documentation
If your notice or bill requires you to provide a copy of documentation (such as Forms DTF-948 and 948-O), or you choose to provide a copy:
- review our checklists of acceptable proof to learn what documentation you can use to support your response; and
- save all your documentation in the same place on your computer, so it’s easy to locate when you’re ready to upload.
If you have paper documentation, you don’t need a scanner to make a digital copy:
1. Take a picture of the documentation with your smartphone or tablet.
2. Either save the picture to your smartphone or tablet, or email the picture to yourself to save to another device.
3. Review the digital copy (picture) to ensure it’s clear and we can read all the words.
You can upload one or more files with a combined total size of 50mb or fewer. We accept files with the following extensions: doc, docx, rtf, txt, xls, xlsx, xml, jpeg, jpg, bmp, gif, tif, tiff or pdf. We do not accept files with a zip extension. See Uploading a file: detailed instructions.
2. Be ready to provide your information.
When you respond, you’ll need to provide:
- your name;
- a daytime telephone number where we can reach you;
- your dependent’s Social Security number or date of birth, if requested; and
- the name and phone number of anyone we’re allowed to speak to about this specific response (not any other tax matters) on your behalf.
Note: In providing this information, you’re authorizing a third-party designee and will need to create a 5-digit PIN to provide to your designee so we can verify their identity if they call on your behalf.
3. Find the number on the notice or bill you received.
When you respond online, you’ll need to choose the type of notice you received. To identify your notice type, locate the form number of your notice in its bottom-left or upper-right corner:
Selecting notice type
If you received Form DTF-948 or 948-O, and select Respond to department notice from the ≡ Services menu, you will be automatically routed to an application specifically for responding to those notices. All other form or notice numbers, see below.
Sample screen of Respond to Department Notice page
| If you received: | you should: |
|---|---|
| a notice with an assessment ID beginning with the letter L (L-#########-#) and a payment coupon |
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choose notice type I received a notice not listed above. |
4. Log in to (or create) your Online Services account to respond
Once you’ve gathered all your information, saved a digital copy of any documentation you need to respond, and identified your notice type, you’re ready to begin.
- Log in to (or create) your Online Services account.
- Select the ≡ Services menu from the upper-left corner of your Account Summary homepage.
- Choose Respond to department notice.
- On the Questionnaire page, in the Notice type section, select the notice type that corresponds with your notice’s form number.
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Scan, snap, submit!
Did you receive a letter asking you to complete Form DTF-32, DTF-33, DTF-36, TD-210.2, TD-210.3, or TD-210.7?
To receive your new check sooner, use your mobile device to submit your form online!
- Scan the QR code on your letter.
- Snap a photo of your completed form.
- Submit your photo.
Benefits include:
- security, without the hassle of an account
- no printer or computer required
- instant confirmation we received your form