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Department of Taxation and Finance

Respond to Department Notice: walkthrough

  1. In the Notice type section on the Questionnaire page, select the option that best describes the type of notice you received. Your selection will provide a drop-down list of specific notices by form number:
    • a billing notice;
    • a refund notice;
    • a review or audit notice; or
    • another type of notice.

      Notice type page section has a drop-down list labeled Select notice. Available notice types are listed there, so that one notice can be selected.

  2. Select your notice and enter:
    • the assessment ID number (beginning with the letter L), including the dashes, if you received a bill;
    • the document locator number (DLN) if you received a notice about a refund;
    • the case ID number if you received a notice about a review or audit; or
    • the form number and date on your letter if your notice is not listed.

  3. Select Continue.

  4. Enter your response in the Reason for your response section, or attach documentation. To submit files with your response, select Attach Documentation and follow the instructions. For more information about attaching documentation, see Upload a file. Note: You can provide documentation in any language.

  5. Select Continue.

  6. On the Contact Information page, enter your contact information in the Taxpayer information section. 

  7. If you’d like to authorize someone to communicate with the Tax Department on your behalf:
    • enter their contact information in the Third-party designee section (department staff will discuss this notice only with you or your designated representative), and
    • choose a 5-digit PIN for your designee to use as proof of your authorization (your designee must provide this PIN when contacting us).

  8. Select Continue.

  9. On the Review and Verify page, review the information you provided to confirm it’s correct. To make changes to a section, select Edit in its corresponding section.

  10. Select Submit to electronically sign and submit your response. We will forward your response to the appropriate department unit for action.

  11. On the Transaction Confirmation page, you will see your confirmation number and the details of your response.
    • Save the confirmation number or select Print to print the confirmation page for your records.
    • Select View/Print Form to view and print a PDF copy of your response. (Note: You will receive a confirmation email that includes your confirmation number but not the details of your response.)

  12. Close the PDF window to return to the Transaction Confirmation page.

  13. Select Close or close the browser window to return to your Account Summary homepage.
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