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Chapter 7 Communication For Work Purposes

Effective communication is important for businesses, healthcare, and education. In workplaces, good communication helps with diversity, global business transactions, team building, and employee morale. It can improve productivity, job satisfaction, and reduce absenteeism and turnover. Effective communication in healthcare is important for providing good care and improving patient satisfaction by allowing patients to share their stories and ensuring their needs are understood. In education, communication is paramount, and technology tools like email, websites, and phone blasts can help improve communication between teachers, students, and parents. Presentation skills are also important for teaching students at a deeper level.

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Butch Picardal
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354 views

Chapter 7 Communication For Work Purposes

Effective communication is important for businesses, healthcare, and education. In workplaces, good communication helps with diversity, global business transactions, team building, and employee morale. It can improve productivity, job satisfaction, and reduce absenteeism and turnover. Effective communication in healthcare is important for providing good care and improving patient satisfaction by allowing patients to share their stories and ensuring their needs are understood. In education, communication is paramount, and technology tools like email, websites, and phone blasts can help improve communication between teachers, students, and parents. Presentation skills are also important for teaching students at a deeper level.

Uploaded by

Butch Picardal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPTX, PDF, TXT or read online on Scribd
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Chapter 7:

Communication for work


purposes
BENEFITS OF EFFECTIVE COMMUNICATION
COMMUNICATION IN WORK PLACE (BY: ROSE JOHNSON)

•Effective verbal and non-verbal


communication skills are valuable in the
workplace. Some companies spend a lot of
money to train their employees on how to
effectively communicate.
1. HELPS WITH DIVERSITY
- Good communication skills help to reduce the barriers erected because of language and
cultural differences.

2. GLOBAL BUSINESS TRNASACTION INCREASES


- With global business transactions continually increasing, the need for effective
communication to meet global demands is also increasing.

3. TEAM BUILDING
- Effective communication in the workplace helps
employees and managers form highly efficient
teams. Employees are able to trust
each other and the management.
- Effective communication reduces unnecessary
competition within departments and helps
employees work together harmoniously.

4. EMPLOYEE MORALE
- An improvement in employee morale can result from effective
communication.
THREE WAYS OF PRODUCTIVE
COMMUNICATION BY LOMBARDO
1. Workplace communication improves workers productivity

2. Workplace communication can increase employee job


satisfaction.

3. Workplace communication can also have a positive effect on


absenteeism and turnover rates.
WAYS TO COMMUNICATE IN THE WORKPLACE
1.Open Meeting 16. Be Articulate
2. Emails 17. Avoid Mumbling
3. One-on-one 18. Encourage Feedback
4. Use presentations 19. Gesticulate
5. Communication via Training 20. Be appreciative
6. Display Confidence and Seriousness
7. Use Simple Words
8. Use Visuals
9. Listen to Your Team Members
10. Use Body Language
11. Act Out Your Message
12. Use the Appropriate Tone of Voice
13. Avoid Unnecessary Repetition
14. Create a Receptive Atmosphere
15. Be Humorous
COMMUNICATION IN HEALTHCARE
- Communication in a healthcare setting is one of the
most important tools we have for providing great care
improving patient satisfaction.
IMPORTANT THINGS CONCERNING PATIENT SATISFACTORY
AND SAFETY WITH REGARDS TO COMMUNICATION
1. There is patient satisfaction by promoting an opportunity for the patient to tell the
story of his/her illness.

2. Patient satisfaction increases when members of the healthcare team look the
problem seriously explained information clearly, and tried to understand the patient’s
expressions and provided viable options.

3. Patient satisfaction is improved when patients are encouraged to express their


ideas, concerns, and expectations.

4. Patients satisfaction increased when the importance of their social and mental
functioning was acknowledged through communication.

5. Patient satisfaction increases when health care team members communicate.


COMMUNICATION IN EDUCATION
•David Andrade (2015) stressed the importance of
communication in education. Communication is
paramount
in education.
TECHNOLOGY CAN HELP IMPROVE COMMUNICATION IN
EDUCATION
EMAIL- Connect with staff, teachers, students, and parents
through email.

WEBSITES– Post relevant information and resources on district,


school, and classroom websites.

GOOGLE CLASSROOM, EDMODO, ECT.– Use these systems


to share assignments and announcements with students and
parents.

PHONE BLAST – There are a lot of automated


systems that will robo-call phone numbers with information.
TRANSLATION TOOLS –Google Translate and other translation
tools can help parents and students access the
communication that you share with them.

VARIETY OF MEDIA –technology allows you to provide


communications in a variety of formats –written, images,
audio, and even video.

REACHING STUDENTS WHO ARE ABSENT –online resources,


video recordings of classes, video conferencing, and more can make
home or hospital bound students part of the class and keep them
engage.
PERSON-TO-PERSON COMMUNICATION:
PRESENTATIONS SKILLS
•Some teachers like to talk, and expect the students to write down what they
say and to learn it. Other teachers see their roles as one of helping students
to learn at a deeper level –to understand new ideas and concepts so well that
they can apply them in a work situation

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