Overview of Advertising Management

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Overview of Advertising Management

What is ADVERTISING?

“Advertising is the non-personal communication of


marketing related information to a target audience,
usually paid for by the advertiser, and delivered
through mass media in order to reach the specific
objective of the sponsor.” - John J Burnett
Overview of Advertising Management

In general, advertising is valued because it is


recognized as performing a variety of critical
communications functions for the business firms &
other organizations.
Its basic functions are as follows:
a) informing
b) persuading
c) reminding
d) adding value
e) assisting other company efforts
Overview of Advertising Management

Informing:-
 makes consumers aware of new brands
educates consumers about brand features & benefits
it is capable of reaching mass audience at a relatively
low cost
it helps to increase consumers’ top of mind awareness
(TOMA) for established brands in mature product
categories
it teaches new uses of existing brands
Overview of Advertising Management

 Persuading:-
Effective advertising persuades customers to try
advertised products & services.
Sometimes the persuasion takes the form of
influencing primary demand-that is, creating
demand for an entire product category.
More frequently, advertising attempts to build
secondary demand, the demand for a specific
company’s brand.
Example- Gillette’s Mach3 AD in 1998.
Overview of Advertising Management

Reminding:- (contd..)
Advertising keeps a company’s brand fresh in the
consumer’s memory.
Effective advertising also increases the consumer’s
interest in a mature brand & thus the likelihood of
purchasing a brand that otherwise might not be
chosen.
It furthermore, has been demonstrated to influence
brand switching by reminding consumers who have
not recently purchased an available brand.
Overview of Advertising Management

Adding Value:-
There are 3 basic ways by which companies can add
value to their offerings
1.Innovating
2.Improving quality
3.Altering consumer perceptions
These 3 value-added components are completely
interdependent
Innovation without quality is mere novelty.
Overview of Advertising Management

Adding Value:- (contd..)


Consumer perception without quality and/or
innovation is mere puffery.
Both innovation & quality, if not translated into
consumer perceptions, are like the sound of the
proverbial tree falling in the empty forest.
Effective advertising causes brands to be viewed as
more elegant, more stylish, more prestigious, &
perhaps superior to competitive offerings.
P&G considers it “an investment in the brand-equity
bank”.
Overview of Advertising Management

Assisting other Company Efforts:-


Advertising can be used as a vehicle for delivering
sales promotions such as coupons & sweepstakes &
attracting attention to these sales promotion tools.
Another crucial role of advertising is to assist sales
representatives.
Advertising pre-sells a company’s products &
provides salespeople with valuable introductions
prior to their personal contact with prospective
customers.
Overview of Advertising Management

Assisting other Company Efforts:- (contd..)


Sales effort, time, and costs are reduced because less
time is required to inform prospects about product
features and benefits.
Advertising legitimizes or makes more credible the
sales representative’s claims.
Additionally, consumers can identify product
packages in the store & recognize the value of a
product more easily after seeing it advertised on
television or in a magazine.
It can augment the effectiveness of price deals.
Overview of Advertising Management

Advertising Process
4 major groups are involved in the total advertising
process:

1. companies & other organizations that advertise


2. advertising agencies-that are responsible for
creating & placing ads for their clients.
3. advertising production companies
4. advertising media
Overview of Advertising Management

Advertising is the most visible marketing tool which


seeks to transmit an effective message from the
marketer to a group of individual.
Though marketers use advertising, basically it is a
communication process. Here the advertiser is the
source who transmits the message which passes
through an appropriate medium like print, television
or radio. The message is decoded meaningfully.
The message must accomplish 3 tasks in order to be
effective.
Overview of Advertising Management

 a) it must gain the attention of the receiver


 b) it must be understood
 c) it must stimulate the needs of the receiver and
suggest appropriate method to satisfy these needs.

The advertiser puts the message through efficient


media that reach the audience.
Sometime noise (includes poor message planning,
busy audience members etc) may distort the
effectiveness of communication.
Overview of Advertising Management

The marketing communication mix (also called


promotion mix) consists of 4 major tools.

Advertising: any paid form of non-personal


communication of ideas, goods and services by an
identified sponsor.
Publicity: non personal stimulation of demand for a
product/service/ Organization as a whole by putting
significant news in media to create favorable image.
Overview of Advertising Management

Personal Selling: for making sales, a salesman


interacts orally with the buyer or buyers in the form
of a sales presentation.
Public Relation: marketers engage in public relation
to develop a favorable image of their organizations in
the eyes of public-------public at large, customers,
suppliers government, media, competitors,
shareholders, employees and the society.
Sales promotion is a short-term approach, a direct
approach and expects an immediate response in
terms of sales.
Overview of Advertising Management

The Process of Marketing Communication:

Encoding AD MEDIA Decoding


Sales Person

Advertising
Publicity Target Audience
Personal Selling Interpretation

Receiver
Feedback
Marketing
Manager Consumer
Marketing Research
Sender or source
Overview of Advertising Management

What are the implications for Objective Setting?


Advertising is undertaken to accomplish goals such
as:-

A) making consumer aware of a new brand


B) influencing their expectations about a brand’s
attributes and benefits
C) encouraging them to try the brand
Overview of Advertising Management

The first goal, awareness, is essential for new or un


established brands. Unless consumers are aware of a
brand, that brand cannot be a member of their
consideration set of viable purchase alternatives.
Advertising must also instill in consumers
expectations about brand performance, which, if
verified by the outcomes of brand-usage experience,
will evolve into specific beliefs.
Much advertising is designed to encourage
consumers to undertake a trial purchase, oftentimes
by encouraging brand switching.
Overview of Advertising Management

Advertising objectives are an expression of


management consensus.
Objective setting guides the budgeting, message, and
media aspects of a brand’s advertising strategy.
Objectives determine how much money should be
spent and provide guidelines for the kinds of message
strategy and media choice needed to accomplish a
brand’s marketing communications objectives.
AD objectives provide standards against which results
can be measured.
Overview of Advertising Management

Several categories of AD objectives guide advertising


strategy. These categories can be framed in terms of
the following questions:

WHO?
WHAT?
WHERE?
WHEN?
HOW Often?
Overview of Advertising Management

Who:- specify the target mkt. & its defining features- that
is, its demographics, psychographics, geo-demographics
etc.
What:- involves 2 sets of considerations. 1) what
emphasis? And 2) what goals?
Emphasis issue relates to the features & benefits to be
emphasized and the emotions to be evoked.
AD may be designed to accomplish several goals, like
Awareness amongst target mkt., facilitate consumers
understanding, influence purchase intentions, invite
product trial, encourage repeat purchase behavior.
Overview of Advertising Management

Where? When? How Often?

Which geographic markets need to be emphasized,


what months or seasons are best, and how often
should the brand be advertised are additional issues
that need to be addressed.
Advertising practitioners should look at advertising
from the customer’s perspective.
A frame work called the “hierarchy of effects” is
appropriate for accomplishing this understanding.

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