OWNER'S MANUAL

LAUNDRY CENTER
Read this owner's manual thoroughly before operating the
appliance and keep it handy for reference at all times.

ENGLISH

WKE100H*A / WKG101H*A

www.lg.com
MFL71728965
Rev.03_040721 Copyright © 2021 LG Electronics Inc. All Rights Reserved.
2

TABLE OF CONTENTS
3 IMPORTANT SAFETY
INSTRUCTIONS
3 READ ALL INSTRUCTIONS BEFORE USE
4 WARNING STATEMENTS
8 CAUTION STATEMENTS

9 PRODUCT OVERVIEW
9 Product Features

11 OPERATION-WASHER
11 Using the Washer
14 Adding Cleaning Products
16 Control Panel
19 Wash Cycles
22 Cycle Modifiers
22 Options and Extra Functions

24 OPERATION-DRYER
24 Using the Dryer
26 Control Panel
28 Dry Cycles
30 Cycle Modifiers
30 Options and Extra Functions

32 SMART FUNCTIONS
32 Using LG ThinQ Application
34 Smart DiagnosisTM Function

36 MAINTENANCE
36 Washer
42 Dryer

44 TROUBLESHOOTING
44 Washer
52 Dryer
56 Common

57 LIMITED WARRANTY

57 USA
IMPORTANT SAFETY INSTRUCTIONS 3

IMPORTANT SAFETY INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USE

ENGLISH
Safety for a Dryer

WARNING
Fire Hazard
Failure to follow safety warnings exactly could result in serious injury,
death or property damage.
Do not install a booster fan in the exhaust duct.
Install all clothes dryer in accordance with the installation instructions of
the manufacturer of dryer.

WARNING:
FIRE OR EXPLOSION HAZARD
Failure to follow safety warnings exactly could result in serious injury,
death or property damage.
• Do not store or use gasoline or other flammable vapors and liquids in
the vicinity of this or any other appliance.
• WHAT TO DO IF YOU SMELL GAS
- Do not try to light any appliance.

- Do not touch any electrical switch; do not use any phone in your
building.
- Clear the room, building or area of all occupants.

- Immediately call your gas supplier from a neighbor’s phone. Follow

the gas supplier’s instructions.
- If you cannot reach your gas supplier, call the fire department.

• Installation and service must be performed by a qualified installer,

service agency or your gas supplier.
4 IMPORTANT SAFETY INSTRUCTIONS

WARNING - Risk of Fire

Install the clothes dryer according to the manufacturer’s instructions
and local codes.
• Clothes dryer installation must be performed by a qualified installer.
• Do not install a clothes dryer with flexible plastic venting materials. If
flexible metal (foil type) duct is installed, it must be of a specific type
identified by the appliance manufacturer as suitable for use with
clothes dryers. Flexible venting materials are known to collapse, be
easily crushed, and trap lint. These conditions will obstruct clothes
dryer airflow and increase the risk of fire.
• To reduce the risk of severe injury or death, follow all installation
instructions.

Safety Messages
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and
follow all safety messages.

This is the safety alert symbol.

This symbol alerts you to potential hazards that can kill or injure you and others. All safety messages
will follow the safety alert symbol and either the word WARNING or CAUTION.
These words mean:

WARNING
You may be killed or seriously injured if you do not follow instructions.

CAUTION
You may be injured or cause damage to the product if you do not follow instructions.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury,
and tell you what may happen if the instructions are not followed.

WARNING STATEMENTS
WARNING
• To reduce the risk of explosion, fire, death, electric shock, scalding or injury to persons when using this
product, follow basic precautions, including the following:

Installation
• Adhere to all industry recommended safety procedures including the use of long-sleeved gloves and
safety glasses.
• Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has
missing or broken parts, including a damaged cord or plug.
• Before use, the appliance must be properly installed as described in this manual.
IMPORTANT SAFETY INSTRUCTIONS 5

• To reduce the risk of severe injury or death, follow all installation instructions.
• Refer to the INSTALLATION INSTRUCTIONS for detailed grounding procedures. Installation instructions
are packed with the appliance for the installer’s reference. If the appliance is moved to a new location,
have it checked and reinstalled by qualified service personnel.

ENGLISH
• When moving or installing the product in a different location, call two or more qualified service
personnel for installation and service.
• Do not install the appliance in humid spaces.
• Store and install the appliance where it will not be exposed to temperatures below freezing or exposed
to outdoor weather conditions.
• This appliance is not designed for maritime use or for mobile installations such as in RVs, trailers, or
aircraft.
• Keep packing materials out of the reach of children. Packaging material can be dangerous for children.
There is a risk of suffocation.
• Destroy the carton, plastic bag, and other packing materials after the appliance is unpacked. Children
might use them for play. Cartons covered with rugs, bedspreads, or plastic sheets can become airtight
chambers.
• The appliance must be installed and electrically grounded by qualified service personnel in accordance
with local codes.
• When installing or moving the appliance, be careful not to pinch, crush, or damage the power cord.
• Connect to a properly rated, protected, and sized power circuit to avoid electrical overload.
• This appliance must be positioned near to an electrical power supply.
• Disconnect the power cord, house fuse or circuit breaker before installing or servicing the appliance.
• The power cord of this appliance is equipped with a 3-prong (grounding) plug which mates with a
standard 3-prong (grounding) wall outlet to minimize the possibility of electric shock from this appliance.
• Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
• Use new hoses when connecting the appliance to the water supply. Do not reuse old hoses.
• Do not install the appliance with flexible plastic venting materials. If flexible metal (foil type) duct is
installed, it must be of a specific type identified by the appliance manufacturer as suitable for use with
the dryer section of the appliance. Flexible venting materials are known to collapse, be easily crushed,
and trap lint. These conditions will obstruct the dryer section's airflow and increase the risk of fire.
• Local ordinances may prohibit installation in a garage. Contact a local building inspector.
• Do not use sheet metal screws or other fasteners which extend into the duct that could catch lint and
reduce the efficiency of the exhaust system. Secure all joints with duct tape.
• Use only rigid, semi-rigid or flexible metal 4-inch diameter duct inside the appliance cabinet or for
exhausting to the outside. Use of plastic or other combustible ductwork may cause a fire. Punctured
ductwork may cause a fire if it collapses or becomes otherwise restricted in use or during installation.
• All nonrigid metal transition duct must be UL-listed. Use of other materials for transition duct could
affect drying time.
• Ductwork is not provided with the appliance, and you should obtain the necessary ductwork locally. The
end cap should have hinged dampers to prevent backdraft when the dryer is not in use.
• Gas dryers MUST be exhausted to the outside.
• The dryer exhaust system must be exhausted to the outside of the dwelling. If the dryer is not exhausted
outdoors, some fine lint and large amounts of moisture will be expelled into the laundry area. An
accumulation of lint in any area of the home may create a health and fire hazard.
• Do not install near another heat source such as a stove, oven or heater.
• Keep area around the exhaust opening and adjacent surrounding areas free from the accumulation of
lint, dust, and dirt.
• The appliance must not be supplied through an external switching device, such as a timer, or connected
to a circuit that is regularly switched on and off by a utility.
• Do not install a booster fan in the exhaust duct.
6 IMPORTANT SAFETY INSTRUCTIONS

• This is a single appliance and a single unit for sale, delivery and installation.
• Do not disassemble this appliance as it can’t be installed in a side-by-side configuration.

Grounding Instructions
• Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check
with a qualified electrician or service personnel if you are in doubt whether the appliance is properly
grounded. Do not modify the plug provided with the appliance; if it will not fit the outlet, have a proper
outlet installed by a qualified electrician.
• The appliance must be grounded. In the event of a malfunction or breakdown, grounding will reduce the
risk of electric shock by providing a path of least resistance for electric current. The appliance is
equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must
be plugged into an appropriate outlet that is installed and grounded in accordance with all local codes
and ordinances.

Operation
• Read all instructions before using the appliance and save these instructions.
• Use this appliance only for its intended purpose.
• If the product has been submerged in water, sitting in standing water, or waterlogged, do not come in
contact with the product and immediately contact an LG Electronics Customer Information Center for
instructions before resuming use.
• If you detect a strange sound, a chemical or burning smell, or smoke coming from the appliance, unplug
it immediately, and contact an LG Electronics Customer Information Center.
• Under certain conditions, hydrogen gas may be produced in a hot-water system that has not been used
for two weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot-water system has not been used for
such a period, before using the appliance, turn on all hot water faucets and let the water flow from each
for several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, do not
smoke or use an open flame during this time.
• Do not reach into the appliance if the tub or drum, agitator, or any interior parts are moving. Before
loading, unloading, or adding items, press Start/Pause and allow the tub or drum to coast to a complete
stop before reaching inside.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory or
mental capabilities, or lack of experience and knowledge, unless they have been given supervision or
instruction concerning the use of the appliance by a person responsible for their safety.
• Do not allow children or pets to play on, in or with the appliance. Close supervision is necessary when the
appliance is used near children or pets.
• Keep laundry products out of children’s reach. To prevent injury to persons, observe all warnings on
product labels.
• Repair or immediately replace all power cords that have become frayed or otherwise damaged. Do not
use a cord that shows cracks or abrasion damage along its length or at either end.
• Never unplug the appliance by pulling on the power cord. Always grip the plug firmly and pull straight
out from the outlet.
• Do not use an extension cord or adapter with this appliance.
• Do not grasp the power cord or touch the appliance controls with wet hands.
• Do not modify or extend the power cord.
• If the electrical supply cord is damaged, it must only be replaced by the manufacturer or its service agent
or a similar qualified person in order to avoid a hazard.
• Do not put oily or greasy clothing, candles or flammable materials on top of the appliance.
• Keep the area underneath and around your appliances free of combustible materials (lint, paper, rags,
etc.), gasoline, chemicals and other flammable vapors and liquids.
IMPORTANT SAFETY INSTRUCTIONS 7

• Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other
appliance.
• Do not mix chlorine bleach with ammonia or acids such as vinegar. Follow package directions when
using laundry products. Incorrect usage can produce poisonous gas, resulting in serious injury or death.

ENGLISH
• Never use harsh chemicals, abrasive cleaners, or solvents to clean the appliance. They will damage the
finish.
• Do not wash or dry articles that have been previously cleaned in, washed in, soaked in, or spotted with
gasoline, dry-cleaning solvents, vegetable or cooking oil, or other flammable or explosive substances, as
they give off vapors that could ignite or explode.
• Do not dry unwashed items in the appliance.
• Remove all objects from pockets such as lighters and matches.
• Do not add gasoline, dry cleaning solvents, or other flammable or explosive substances to the wash
water. These substances give off vapors that could ignite or explode.
• In the event of a gas leak (propane gas, LP gas, etc.), do not operate this or any other appliance. Open a
window or door to ventilate the area immediately.
• Do not tamper with controls.
• Fix the drain hose securely in place to avoid flooding.
• Do not abuse, sit on, or stand on the door of the appliance.
• Always check the inside of the appliance for foreign objects.
• Do not allow water, bleach or other liquids to sit in the drum for extended periods. Doing so can corrode
the drum or cause mildew or odors.
• Do not use the appliance to dry articles containing foam rubber or similarly textured rubber-like
materials.
• Gas appliances can cause minor exposure to four potentially hazardous substances, namely benzene,
carbon monoxide, formaldehyde, and soot, caused primarily by the incomplete combustion of natural
gas or LP fuels.
• Properly adjusted appliances will minimize incomplete combustion. Exposure to these substances can be
minimized further by properly venting the dryer to the outdoors.
• Do not place items exposed to cooking oils in your appliance. Items contaminated with cooking oils may
contribute to a chemical reaction that could cause a load to catch fire. To reduce the risk of fire due to
contaminated loads, the final part of a tumble dryer cycle occurs without heat (cool down period). Avoid
stopping tumble drying before the end of the drying cycle unless all items are quickly removed and
spread out so that the heat is dissipated.
• Do not put any part of your body, such as your hands or feet, or metal objects under the appliance.
• Do not let your hand get pinched when opening or closing the appliance door.

Maintenance
• Do not repair or replace any part of the appliance. All repairs and servicing must be performed by
qualified service personnel unless specifically recommended in this owner’s manual. Use only authorized
factory parts.
• Disconnect this appliance from the power supply before cleaning and attempting any user maintenance.
Turning the controls to the OFF position does not disconnect this appliance from the power supply.
• Remove any dust or foreign matter from the power plug pins.
• Do not disassemble or repair the appliance by yourself.
• Remove the door(s) before the appliance is removed from service or discarded to avoid the danger of
children or small animals getting trapped inside.
• Make sure the dispenser drawer or lid is closed at all times when not being filled with laundry products.
• Clean the lint filter of the dryer before or after each load.
8 IMPORTANT SAFETY INSTRUCTIONS

• The interior of the appliance and exhaust duct should be cleaned periodically by qualified service
personnel.

CAUTION STATEMENTS
CAUTION
• To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or
property when using this product, follow basic precautions, including the following:

Installation
• Install the product on a firm and level floor.

Operation
• Turn off the water faucets and unplug the appliance if the appliance is to be left for an extended period
of time, such as during vacations.
• ALWAYS follow the fabric care instructions supplied by the garment manufacturer.
• Use fabric softeners or products to eliminate static only as recommended by the manufacturer.
• Do not combine laundry products for use in one load unless specified on the label.
• Do not touch draining water which may be hot.
• If the drain hose and the water inlet hose are frozen in winter, defrost them before using the appliance.
• Do not store or spill liquid detergents, cleaners, or bleaches (chlorine bleach, oxygen bleach) on the
appliance. Doing so may result in corrosion, discoloration or damage to the surface of the appliance.
• Clothing or articles that are waterproof or water resistant must be washed in the Waterproof cycle only.
(Examples include water resistant clothing, mattress covers, outdoor clothes, plastic mats.) Using
another cycle may result in personal injury or damage to the washer, clothes, walls, floor, and
surrounding objects due to abnormal vibration.

SAVE THESE INSTRUCTIONS

PRODUCT OVERVIEW 9

PRODUCT OVERVIEW
Product Features

ENGLISH
The images in this guide may be different from the actual components and accessories, which are subject
to change by the manufacturer without prior notice for product improvement purposes.

Front View Rear View

a Control Panel
a Power Cord (for Gas Models)
b Lint Filter
b Terminal Block Access Panel (for Electric
c Dryer Drum Models)

d Dryer Door c Exhaust Duct Outlet

e Detergent Dispenser Drawer d Gas connection (for Gas Models)

f Washer Door e Hot and Cold Water Inlets

g Washer Drum f Shipping Bolts

h Washer Door Magnet g Drain Hose

i Drain Hose h Power Cord (for Washer)

j Drain Pump Filter

k Drain Pump Filter Cover

l Leveling Feet
10 PRODUCT OVERVIEW

Product Specifications
Model WKE100H*A / WKG101H*A

Please refer to the rating label for detailed

Electrical Requirements
information.

Min. / Max. Water Pressure 20 - 120 psi (138 - 827 kPa)

Dimensions (Width X Height X Depth) 27'' X 74 3/8'' X 30 3/8'' (70 cm X 189 cm X 77 cm)

Maximum Depth with Door Open 55'' (139.6 cm)

Net Weight 310.6 lb (141 kg)

Capacity (Washer/Dryer) 4.5 cu.ft. / 7.4 cu.ft.

Max. Spin Speed (Washer) 1300 RPM

NG: 4 - 10.5-inch (10.2 - 26.7 cm) WC

Gas Requirements
LP: 8 - 13-inch (20.4 - 33.1 cm) WC

Operating Temperature Range 41-95 ℉ (5-35 ℃)

IG N
ES WARNING
D

• For your safety and for extended product life,

use only authorized components. The
manufacturer is not responsible for product
ER malfunction, property damage or bodily injury
C

D
TIFIE caused by the use of separately purchased
unauthorized components, parts, or non-LG
products.
Accessories

Included Accessories

a Non-skid Pads

b Hole Caps

c Wrench

d Tie Strap

e Elbow Bracket (for securing drain hose)

Required Accessories

a Hot and Cold Water Hoses (for Washer)

OPERATION-WASHER 11

OPERATION-WASHER
Using the Washer

ENGLISH
WARNING
• To reduce the risk of fire, electric shock, or injury to persons, read the SAFETY INSTRUCTIONS before
operating this appliance.

Operation Overview 5 Adjust settings.

• Default settings for the selected cycle can
1 Sort laundry and load the washer. be changed, if desired, using the cycle
• Sort laundry by fabric type, soil level, color modifier and option buttons.
and load size as needed. Open the door and • Not all modifiers and options are available
load items into the washer. on all cycles. A different chime sounds and
• If using single-use detergent packs, or gel the LED does not light up if the selection is
or tablet detergents, place them in the not allowed.
drum before loading the laundry.
6 Begin cycle.
2 Add cleaning products. • Press the Start/Pause button to begin the
• Add the proper amount of HE (High- cycle. The door locks, and the washer
Efficiency) detergent to the detergent agitates briefly without water to measure
dispenser. the weight of the load.
• If desired, add bleach or fabric softener to • If the Start/Pause button is not pressed
the appropriate areas of the dispenser within a certain time, the washer shuts off
drawer. and all settings are lost.
• Do not place liquid or powdered detergent
packs, or gel or tablet detergents in the 7 End of cycle.
dispenser.
• When the cycle is finished, a melody
sounds. Immediately remove the clothing
3 Turn on the washer. from the washer to reduce wrinkling.
• Press the Power button to turn on the • Check around the door seal when removing
washer. the load for small items that may be caught
in the seal.

4 Select a cycle. NOTE

• Turn the cycle selector knob or press the • The washer rotates the laundry in a way that
cycle buttons repeatedly until the desired allows it to use less water while still fully
cycle is selected. saturating the clothing. It is normal to be unable
• The preset wash temperature, spin speed, to see water during the wash cycle.
soil level and option settings for the
selected cycle are shown.
• The Normal cycle must be selected in order
to change its default settings.
• Pressing the Start/Pause button without
selecting a cycle immediately starts the
Normal cycle with the default settings.
12 OPERATION-WASHER

Sorting Laundry

CAUTION
• Clothing or articles that are waterproof or water-resistant must be washed in the Waterproof, Bedding,
Bulky/Large, or Jumbo Wash cycle only. (Examples include water resistant clothing, mattress covers,
outdoor clothes, and plastic mats.) Failure to do so may result in personal injury or damage to the
washer, clothes, walls, floor, and surrounding objects due to abnormal vibration.
• Remove the stuffing from pillows and cushions before washing the covers. Failure to do so can cause
excessive vibration, resulting in damage to the washer, clothes, nearby objects, walls, and floor.

Grouping Similar Items

For the best washing results, and to reduce the possibility of damage to clothing, sort clothing into loads
made up of similar items.
Mixing different fabric types and/or soil levels can result in poor wash performance, color transfer,
discoloration, fabric damage or linting. Fabrics should be sorted into groups as described below.

Colors
Sort articles by color. Wash dark clothes separately from light colors or whites. Mixing dark clothes with
light clothes can result in dye transfer or discoloration of the lighter clothes.

Soil Level
Wash heavily soiled clothing together. Washing lightly soiled clothing in the same load with heavily soiled
clothing could result in poor wash performance for the lightly soiled clothing.

Fabric Type
Delicate articles should not be mixed with heavy or sturdy fabric types. Washing heavy fabrics with
delicates can result in poor wash performance for the heavy fabrics and possible damage to the delicates.

Lint Type
Some fabrics attract and bind lint to them while others give off lint in the laundry process. Avoid mixing
these lint collectors and lint producers in the same load. Mixing these fabrics will result in pilling and
linting on the lint collectors. (For example, lint collector - knit sweater; lint producer - terry cloth towels.)

How to Sort Laundry

By Colors By Soil By Fabric By Lint

White Heavy Delicates Lint Producer

Lights Normal Easy Care Lint Collector

Darks Light Sturdy

Fabric Care Labels

Many articles of clothing include a fabric care label. Using the chart below, adjust the cycle and option
selections to care for your clothing according to the manufacturer’s recommendations.
OPERATION-WASHER 13

Category Label Directions

Hand wash

ENGLISH
Washing Machine wash, Normal cycle

Perm Press/Wrinkle Resistant setting (which has a cool down or cold

spray before the slower spin)

Gentle/Delicate setting (slow agitation and/or reduced wash time)

Do not wash

Do not wring

Water Temperature Hot

Warm

Cold/Cool

Any bleach (when needed)

Bleach Symbols Only non-chlorine bleach (when needed)

Do not bleach

Loading the Washer • For best performance, load clothes as shown.

WARNING
• Clothing or articles that are waterproof or water-
resistant must be washed in the Waterproof,
Bedding, Bulky/Large, or Jumbo Wash cycle
4
only. (Examples include water resistant clothing, 3
mattress covers, outdoor clothes, and plastic 2
1
mats.) Failure to do so may result in personal
injury or damage to the washer, clothes, walls,
floor, and surrounding objects due to abnormal - Do not press down on items while stacking
vibration. them in the drum.
- Load clothes loosely, and do not overfill the
drum. Clothes need room to circulate in order
General Tips to get clean.
• Check and empty pockets. Paper clips, coins, • Combine large and small items in the drum.
matches, etc.can damage clothing and the Load large items first. Large items should not be
washer. more than half of the total load.
• Close zippers and hooks, and tie drawstrings to • The washer can be fully loaded, but the drum
prevent snagging or tangling of clothes. should not be tightly packed with items. The
door of the washer must close easily.
• Pretreat heavily stained areas for best results.
• The washer will not fill or operate with the door
• Brush off heavy soil, dust, and hair from items
open.
before washing. Excess dirt or sand can abrade
other fabrics and lead to poor wash
performance. Bulky Items
• Wash thick, bulky items individually. Heavy
blankets, comforters, bedspreads, or pet beds
can get tangled or cause an unbalanced load if
combined with other items.
14 OPERATION-WASHER

Small Items d Powdered detergent

• Do not wash a single small item. Add enough
similar items to the load to prevent an out-of- Single-Use Detergent Packs / Gel or
balance load. Tablet Detergents
• Wash small, light items in a mesh bag. Small • Do not use more than one single-use detergent
items can get caught in the impeller at the pack in the washer. Using too much detergent
bottom of the drum, and brassiere hooks can may cause oversudsing and unsatisfactory
snag on other clothing or the drum. performance. Reduce detergent amount or add
an extra rinse if detergent residue is left on
fabrics. To add an extra rinse, select the Extra
Adding Cleaning Products Rinse option.
• Place liquid or powdered detergent packs, or gel
or tablet detergents in the tub before loading
About Detergent Use laundry. Do not place these detergents in the
This washer is designed for use with only HE (High- dispenser.
Efficiency) detergents.

Using the Dispenser

To add cleaning products to the automatic
dispenser:
• HE detergents produce fewer suds, dissolve
more efficiently to improve washing and rinsing
performance, and help to keep the interior of
1 Open the dispenser drawer.
the washer clean. Using detergent that is not HE
may cause oversudsing and unsatisfactory 2 Load the laundry products into the
performance which could result in error codes, appropriate compartments.
cycle failure, and washer damage.
• Follow the manufacturer’s
• Detergents designated as HE-compatible may recommendations when adding cleaning
not provide optimal results. products.
• For proper wash performance, always measure
detergent using the measuring device provided
by the detergent manufacturer. For an average
load, use less than half of the recommended
maximum. Use less detergent for soft water,
light soil, or smaller loads.
• Use extra care when measuring 2X and 3X
concentrated detergents because even a small
amount of extra detergent can lead to problems.
• Never use more than the maximum amount of
detergent recommended by the manufacturer.
Using too much detergent can lead to
oversudsing, poor rinsing, detergent buildup in
clothing, and residue buildup that can contribute
to odors in the washer.
a Pre-wash detergent compartment (on
some models)

b Liquid detergent cup

c Main wash detergent compartment

d Liquid fabric softener compartment

a Maximum fill line
e Liquid chlorine bleach compartment
b Average load fill line

c Liquid detergent
OPERATION-WASHER 15

3 Gently close the detergent dispenser drawer - Make sure to remove them when using
before starting the cycle. powdered detergent. Powdered detergent will
• Slamming the drawer closed may result in not dispense with the liquid detergent cup and
the detergent overflowing into another insert in place.

ENGLISH
compartment or dispensing into the drum • If you use a detergent that does not dissolve
earlier than programmed. easily or a detergent with high viscosity, it will
• Be careful not to get a hand caught in the leave a residue and clog the dispenser.
drawer while closing.
• It is normal for a small amount of water to
Liquid Bleach Compartment
remain in the dispenser compartments at This compartment holds liquid bleach, which is
the end of the cycle. dispensed automatically at the proper time during
the wash cycle. The dispenser is activated twice to
ensure complete dispensing of the bleach. Any
CAUTION
liquid remaining in the dispenser at the end of the
• Do not place or store laundry products, such as cycle is water, not bleach.
detergent, bleach, or liquid fabric softener, on
top of your washer. These products can damage
the washer’s finish and controls.
WARNING
• Do not mix chlorine bleach with ammonia or
acids such as vinegar or rust/scale remover.
Pre-wash Detergent Compartment Mixing chemicals like these can produce a lethal
gas, resulting in severe injury or death.
Add liquid or powdered detergent to this
compartment when using the Pre-wash option.
Always use HE (High-Efficiency) detergent with
your washer.
NOTE
• Do not add powdered bleach to this
• When using the Pre-wash option, liquid
compartment. The bleach compartment is
detergent for the main wash needs to be loaded
designed to dispense liquid chlorine bleach only.
in the liquid detergent cup accessory in the main
Powdered or liquid color-safe bleach will not
wash dispenser (where applicable), to prevent it
dispense properly.
from being dispensed with the pre-wash
detergent. • Follow the manufacturer’s recommendations
when adding bleach. Never add more than one
• The amount of detergent added for the Pre-
cup, and do not exceed the maximum fill line or
wash option is 1/2 the amount recommended
the bleach may be dispensed immediately and
for the main wash cycle. For example, if the main
damage fabrics. Using too much bleach can also
wash cycle requires one measure of detergent,
damage fabrics.
add 1/2 measure for the Pre-wash option.
• Never pour undiluted liquid chlorine bleach
directly onto the load or into the drum. Fabric
Main Wash Detergent Compartment
damage can occur.
This compartment holds laundry detergent for the
main wash cycle. Either powdered or liquid • Do not use color-safe bleach or oxygen bleach in
detergent may be used in this compartment. the same cycle with liquid chlorine bleach.

• The detergent is added to the load at the

beginning of the cycle. Always use HE (High-
Fabric Softener Compartment
Efficiency) detergent with your washer.
This compartment holds fabric softener, which is
• Do not exceed the maximum fill line. Using too automatically dispensed during the final rinse
much detergent can result in detergent buildup cycle. Either powdered or liquid fabric softener
in clothing and the washer. may be used.
• Liquid or powdered color-safe bleach may be • Do not exceed the maximum fill line. Using too
added to the main wash compartment with much fabric softener may stain clothes or cause
detergent of the same type. Do not mix liquids buildup on fabrics or in the washer.
and powders
• Dilute concentrated fabric softeners with warm
• If the dispenser has a liquid detergent cup and water.
insert:
• Never pour fabric softener directly onto the load
- Make sure they are in place when using liquid or into the drum.
detergent.
16 OPERATION-WASHER

Control Panel
Control Panel Features for the Washer

a Power On/Off Button

• Press this button to turn the washer on or off.
• Pressing this button during a cycle will cancel that cycle and any load settings will be lost.
• The door will unlock after a brief pause.

NOTE
• If there is any water remaining in the drum after the washer shuts off, it will drain after a delay. The
washer can be restarted at any time before the drain begins. However, once the water begins to drain,
all functions will be suspended until the water has been completely drained and the washer shuts off.

b Cycles
• Press a button to select the desired cycle.
• Once the desired cycle has been selected, the standard presets will appear in the display. These
settings can be adjusted using the Cycle Modifier buttons at any time before starting the cycle.

c Start/Pause Button
• Press and hold this button to start the selected cycle.
• If the washer is running, use this button to pause the cycle without losing the current settings.

NOTE
• If the Start/Pause button is not pressed to start the selected cycle, after a delay the washer
automatically turns off and all cycle settings are lost. Any water remaining in the drum will be drained.

d Cycle Modifier Buttons

• Use these buttons to adjust the wash temperature, spin speed and soil level settings for the selected
cycle.
• The current settings are shown in the display.
• Press the button for that option to select other settings.

e Option and Extra Function Buttons

OPERATION-WASHER 17

• These buttons allow you to select additional cycle options. Certain buttons also allow you to activate
special functions by pressing and holding the button for 3 seconds.

Remote Start

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Use a smartphone to control your washer remotely.
- For more information, see SMART FUNCTIONS in this manual.

Wi-Fi
When the washer is connected to a home Wi-Fi network, the f icon on the control panel is lit.
- To connect the washer to the LG ThinQ application, press and hold the Temp. button for 3 seconds.

Time and Status Display

a Wi-Fi Indicator
• This indicator is lit when the product is connected to a home Wi-Fi network.

b Remote Start Indicator

• This indicator lights up when the Remote Start feature is activated.

c Door Lock Indicator

• This indicator lights up when the cycle starts and the door is locked.
• The indicator light stays on until the cycle is paused, stopped or has finished.

d Signal Indicator
• This indicator lights up when the end-of-cycle and button tones are turned on.

e Estimated Time Remaining

• When a cycle is selected, the default time for that cycle is displayed. This time will change as modifiers
or options are selected.
• If the display shows -I--, then the time will be displayed after the load sensing has detected the load
size.
• The time shown is only an estimate. This time is based on normal operating conditions. Several
external factors (load size, room temperature, incoming water temperature, etc.) can affect the actual
time.

NOTE
• Once the Start/Pause button is pressed, the washer will measure the size of the load. The estimated
time may change once the load size has been measured.
• If the Delay Wash function is set, the remaining delay time counts down until the cycle begins.

f AI DD Indicator
• This feature offers optimized washing by detecting the load size and laundry characteristics.
The indicator lights up when the Normal cycle is selected with a Warm wash temperature setting.
18 OPERATION-WASHER

NOTE
• The AI DD functionality may vary depending on the environment and model.

g Cycle Status Indicators

• These LEDs will blink when a cycle is selected to indicate which stages will run.
• When a cycle is running, the LED for the active stage will blink, and the LEDs for the remaining stages
will remain steady. Once a stage is complete, the LED will turn off. If a cycle is paused, the active stage
LED will stop blinking.
OPERATION-WASHER 19

Wash Cycles
The wash cycles are designed for specific types of wash loads. Select the cycle that best matches the load
contents for maximum wash performance and fabric care. See Sorting Laundry section for best results,
and follow the fabric care labels on your garments. For a guide to fabric care symbols, see Sorting

ENGLISH
Laundry section.

Cycle Guide
Turn the knob or press the button to select the desired cycle. When you select a wash cycle, the light for
the corresponding wash cycle will turn on.

NOTE
• Whenever load weights are mentioned, assume 1 lb (0.45 kg) = 1 thick bath towel (dry).

• Temperature: Cold > Cool > Warm > Very Warm > Hot
• Spin: No Spin > Low > Medium > Medium High > High
• Soil: Light > Medium Light > Normal > Medium Heavy > Heavy

Cycle Normal

Description Use to wash all normal items such as cotton, linen, shirts, jeans or mixed loads, except
delicate fabrics such as wool or silk.
• Pressing the Start/Pause button without selecting a cycle will cause the Normal
cycle to begin immediately, using the default settings.

Wash Temp. Default: Warm Available: All

Spin Speed Default: Medium High Available: High, Medium High, Medium,
Low

Soil Level Default: Normal Available: All

Cycle Bedding

Description Suitable for washing blankets or bulky items which have difficulty absorbing water, such
as pillows, blankets, comforters, sheets or pet bedding.
• Do not use this cycle to wash a mixed load of bedding and non-bedding items.
• Do not mix large/bulky items with smaller articles of clothing.
• Do not wash excessively large items. If large/bulky items do not fit easily into the
tub, there may not be enough room for them to move during washing.

Wash Temp. Default: Warm Available: Very Warm, Warm, Cool, Cold

Spin Speed Default: Medium Available: Medium, Low, No Spin

Soil Level Default: Normal Available: All

Cycle Delicates

Description Suitable for washing dress shirts/blouses, nylons, lingerie, or sheer and lacy clothes which
can easily be damaged. (less than 8 lb (3.63 kg))

Wash Temp. Default: Cool Available: Warm, Cool, Cold

Spin Speed Default: Medium Available: Medium, Low, No Spin

20 OPERATION-WASHER

Cycle Delicates

Soil Level Default: Normal Available: All

Cycle Heavy Duty

Description Suitable for washing heavily soiled laundry, such as cotton fabrics, using more powerful
wash motions.
• When washing large loads, there will be brief periods of 2 minutes or more
without agitation. These soak periods are part of the cycle’s design, and are
normal.

Wash Temp. Default: Warm Available: All

Spin Speed Default: High Available: High, Medium High, Medium,

Low

Soil Level Default: Heavy Available: All

Cycle Speed Wash

Description Quickly washes lightly soiled clothing and small loads. For high wash and rinse efficiency,
wash small loads of 2-3 lightly soiled garments. (less than 3 lb (1.36 kg))
• Use very little detergent in this cycle. To add an extra rinse, use the Extra Rinse
option.

Wash Temp. Default: Very Warm Available: Very Warm, Warm, Cool, Cold

Spin Speed Default: High Available: All

Soil Level Default: Light Available: All

Cycle Downloaded (Rinse+Spin)

Description Use a smartphone to download a specialized cycle to this cycle position.

• The default cycle is Rinse+Spin. This cycle is also available for download.
• Refer to the LG ThinQ application to see the cycles available for download.

Wash Temp. Default: Cool Available: Cool

Spin Speed Default: Medium High Available: All

Soil Level Default: - Available: -

Available Options

NOTE
• Delay Wash and Extra Rinse can be selected for every cycle in this table.

Cycle Steam Pre-wash

Normal # #
Bedding # #
Delicates #
OPERATION-WASHER 21

Cycle Steam Pre-wash

Heavy Duty # #

ENGLISH
Speed Wash

Downloaded
default: Rinse+Spin
22 OPERATION-WASHER

Cycle Modifiers • Some fabrics, such as delicates, require a slower

spin speed.

About Modifier Buttons

Soil
Each cycle has default settings that are selected Adjusting the soil level setting will modify the cycle
automatically. You can also customize these times and/or wash actions.
settings using the cycle modifier buttons.
• Press the Soil button repeatedly until the desired
• Repeatedly press the button for the desired soil level is selected.
modifier until the indicator light for the desired
• The Heavy soil setting may increase cycle times.
setting is lit.
The Light soil setting may decrease cycle times.
• The washer automatically adjusts the water level
for the type and size of wash load for best results
and maximum efficiency.
• This is a high-efficiency washer, and the water
Options and Extra Functions
levels may be much lower than you expect. This Your washer includes several additional cycle
is normal, and cleaning/rinsing performance will options to customize cycles to meet your individual
not be compromised. needs.
• Select the desired option after selecting the
desired cycle and settings.

NOTE
• The LED for the option will light when the option
is selected.
• To protect your garments, not every option is
available with every cycle.
NOTE
• The LED next to the setting lights up when the • A chime will sound twice and the LED will not
setting is selected. light if the selected option is not allowed for the
selected cycle.
• To protect your garments, not every wash
temperature, spin speed, soil level, or option is
available with every cycle.
Special Cycles
• A chime will sound twice and the LED will not
light if the desired setting is not allowed for the
selected cycle.
Sanitary
This cycle washes clothes at a high temperature.
• Follow the fabric care labels on the garment for
best results.
Tub Clean
This is a special cycle designed to clean the inside
of the washer.
Temp.
Make sure the wash temperature is suitable for
the type of load you are washing.
Steam
• Press the Temp. button repeatedly to select the
wash and rinse temperature combination for the Adding this option to a wash cycle helps provide
selected cycle. superior cleaning performance. Using steam gives
fabrics the cleaning benefits of a very hot wash.
• All rinses use unheated cold water.
• Steam may not be clearly visible during steam
• Cold rinses use less energy. The actual cold rinse
cycles. This is normal. Too much steam could
temperature depends on the temperature of the
damage clothing.
cold water at the faucet.
• Do not use steam with delicate fabrics such as
wool and silk, or easily discolored fabrics.
Spin
Higher spin speeds extract more water from
clothes, reducing drying time and saving energy. WARNING
• Do not touch the door during steam cycles. The
• Press the Spin button repeatedly until the
door surface can become very hot and can cause
desired speed is selected.
OPERATION-WASHER 23

severe burns. Allow the door lock to release • Once this function is set, all buttons are locked
before opening the door. except the Power button.
• Do not attempt to override the door lock • When the controls are locked, CL and the
mechanism or reach into the washer during a remaining time are alternately shown on the

ENGLISH
steam cycle. Steam can cause severe burns. display during the wash cycle.
• Turning off the power will not reset this function.
You must deactivate this function before you can
access any other options and functions.
Delay Wash
Once you have selected the cycle and other
settings, press the Delay Wash button to delay the Locking/Unlocking the Control Panel
start of the wash cycle.
• Each press of this button increases the delay 1 Turn on the power.
time by 1 hour, for up to 19 hours.
• Once the desired delay time is set, press the 2 Press and hold the Soil button for 3 seconds
Start/Pause button to start the delay time. to activate/deactivate this function.
• When the function is deactivated, a chime will
NOTE sound and the remaining time for the current
• If the Start/Pause button is not pressed to begin cycle will reappear on the display.
the delay time, the washer automatically turns
off after a certain time and all cycle settings are
lost. Signal
The washer plays a melody when the wash cycle is
finished. The buttons make a sound each time a
button is pressed. Use this button to turn the
Extra Rinse melody and button tones on or off.
This option adds an extra rinse to the selected • To turn the function on/off, press and hold the
cycle. Use this option to help ensure the removal Extra Rinse button for 3 seconds.
of detergent or bleach residue from fabrics.
• Press the Extra Rinse button to add additional
rinses to the cycle.

Using the Pre-wash Option

This option adds a pre-wash (for about 15 - 17
minutes) for improved cleaning of heavily soiled
or stained clothing.

NOTE
• If you select Pre-wash after putting the
detergent directly in the drum, the detergent
may be washed away, reducing the washing
performance.

Control Lock
Use this function to disable the controls. This
function can prevent children from changing
cycles or operating this washer.

NOTE
• The function does not lock the door.
24 OPERATION-DRYER

OPERATION-DRYER
Using the Dryer • If the Start/Pause button is not pressed
within a certain time, the dryer shuts off
and all settings are lost.
WARNING
• To reduce the risk of fire, electric shock, or injury
to persons, read the SAFETY INSTRUCTIONS 7 End of Cycle
before operating this appliance. • When the cycle is finished, the chime will
sound. Immediately remove your clothing
from the dryer to reduce wrinkling. If
Operation Overview Wrinkle Care is selected, the dryer will
tumble briefly every few minutes to help
1 Clean the Lint Filter. prevent wrinkles from setting in the clothes.
• If the lint filter has not already been
cleaned, lift out the filter and remove the
lint from the last load. This will help ensure Check the Lint Filter Before Every
the fastest and most efficient drying Load
performance. Make sure to reinstall the
filter, pressing down until it clicks firmly into Always make sure the lint filter a is clean before
place. starting a new load; a clogged lint filter will
increase drying time. To clean, pull the lint filter
straight up and roll any lint off the filter with your
2 Load the Dryer. fingers. Push the lint filter firmly back into place.
See Regular Cleaning for more information.
• Load the dryer with the wet laundry from
the washer. If the load is extra large, you
may need to divide it into smaller loads for
proper performance and fabric care.

3 Turn on the Dryer.

• Press the Power button to turn on the
dryer. The cycle LEDs will illuminate and a
chime will sound.

4 Select a Cycle.
• Press a cycle button to select a cycle. The Always ensure the lint filter is properly installed
preset temperature, dry level, and option before running the dryer. Running the dryer with a
settings for that cycle will be shown. loose or missing lint filter will damage the dryer
and articles in the dryer.

5 Adjust Settings.
Default settings for the selected cycle can now
be changed, if desired, using the cycle
Loading the Dryer
modifier and option buttons.
• Not all modifiers and options are available
General Tips
on all cycles. A different chime will sound • Combine large and small items in the same load.
and the LED will not come on if the selection • Close zippers, hooks and drawstrings to prevent
is not allowed. these items from snagging or tangling on other
clothes.
6 Begin Cycle.
• Press the Start/Pause button to begin the
cycle. The cycle can be paused at any time
either by opening the door or by pressing
the Start/Pause button.
OPERATION-DRYER 25

Fabric Care Labels

NOTE
Many articles of clothing include a fabric care label.
• Damp clothes will expand as they dry. Do not Using the chart below, adjust the cycle and option
overload the dryer; clothes require room to selections to care for your clothing according to

ENGLISH
tumble and dry properly. the manufacturer's recommendations.

Tumble Dry
Grouping Similar Items
For the best drying results, and to reduce the Label Directions
possibility of damage to clothing, sort clothes into
Dry
loads that can be dried with the same drying cycle.
Different fabrics have different care requirements,
and some fabrics will dry more quickly than others. Normal

Woolen Items Permanent Press / Wrinkle Resistant

Always follow fabric care labels before drying
woolen items in a dryer. After the cycle, the items
may still be damp. Do not repeat the cycle. Pull the Gentle / Delicate
items to their original shape if needed and lay
them flat to finish drying.
Do not tumble dry
Woven and Loopknit Materials
Some woven and loopknit materials may shrink, Do not dry (used with do not wash)
depending on quality.

Permanent Press and Synthetics

Heat Setting
Do not overload your dryer. Take out permanent
press items as soon as the dryer stops to reduce Label Directions
wrinkles.
High
Baby Clothes and Nightgowns
Always check the manufacturer’s instructions. Medium

Rubber and Plastics Low

Do not dry any items made from or containing
rubber or plastics such as: No Heat / Air
• Aprons, bibs and chair covers
• Curtains and tablecloths
• Bath mats

Fiberglass
Do not dry fiberglass articles in your dryer. Glass
particles left in the dryer could be picked up by
your clothes the next time you use the dryer and
irritate your skin.

Fabric Care Labels

Sort and dry laundry according to care labels, size,
and fabric type. Do not overload the dryer. This will
save energy and time and give the best drying
performance.
26 OPERATION-DRYER

Control Panel
Control Panel Features for the Dryer

a Power Button
• Press the button to turn the appliance on. Press again to turn the appliance off.

NOTE
• Pressing the Power button during a cycle will cancel that cycle and any load settings will be lost.

b Cycles
• Press a button to select the desired cycle. Once the desired cycle has been selected, the standard
presets will be shown in the display.

c Start/Pause Button
• Press and hold this button to start the selected cycle. If the appliance is running, use this button to
pause the cycle without losing the current settings.

NOTE
• If you do not press the Start/Pause button to resume a cycle within a certain time, the appliance turns
off automatically and all cycle settings are lost.

d Cycle Modifier Buttons

• Press these buttons to select additional cycle options. Press and hold any button marked with an
asterisk for 3 seconds to activate a special function.

e Extra Options and Functions

• Use these buttons to select the desired options for the selected cycle. Not all options are available for
each cycle.
• Remote Start
- With the LG ThinQ app, you can use a smartphone to control your appliance remotely.
• Wi-Fi
- Press and hold the Temp. button for 3 seconds to initiate the connection of the appliance to the LG
ThinQ application.
OPERATION-DRYER 27

Time and Status Display

ENGLISH
a Wi-Fi Indicator
• This indicator is lit when the product is connected to a home Wi-Fi network.

b Remote Start Indicator

• This indicator lights up when the Remote Start feature is activated.

c Flow Sense Indicator

• The Flow Sense duct blockage sensing system detects and alerts you to blockages in the ductwork
that reduce exhaust flow from the dryer. Maintaining a clean exhaust system improves operating
efficiency and helps minimize service calls, saving you money.

d Signal Indicator
• This indicator lights up when the end-of-cycle and button tones are turned on.

e Estimated Time Remaining

• When a drying cycle is selected, the estimated drying time for the selected cycle is displayed. This
time will change if you select extra options for the cycle.
• The cycle time on Sensor Dry cycles may fluctuate as the appliance recalculates drying time for
optimal results.

f AI Sensor Dry Indicator

• This feature optimizes drying times and temperatures by detecting the laundry's characteristics.
The indicator lights up when the Normal cycle is selected with the Normal dry level, except when the
Energy Saver option is turned on.

g Lint Filter Status Indicator

• K lights up at the beginning of the cycle to remind you to check the lint filter. It also lights up if the
lint filter needs to be cleaned or is missing.
- If the lint filter is not inserted, the icon will light up and the appliance will not operate.

h Cycle Status Indicators

• @ lights up when the appliance is in the drying stage.
• = lights up when the appliance is in the cool down stage.
28 OPERATION-DRYER

Dry Cycles
Cycle Guide
The appliance automatically sets the dryness level and temperature at the recommended setting for each
cycle. The estimated time remaining will be shown in the display.

• Temperature: Low > Medium Low > Medium > Medium High > High
• Dry Level: Damp > Less > Normal > More > Very

Cycle Normal

Description Use this cycle for drying all normal items such as cotton, linen, shirts, jeans or mixed
loads, except delicate fabrics such as wool or silk.

Temp. Default: Medium High Available: Medium High

Dry level Default: Normal Available: All

Cycle Bedding

Description Use this cycle for drying blankets or bulky items such as pillows, blankets, comforters,
sheets or pet bedding.

Temp. Default: Medium Available: Medium

Dry level Default: Normal Available: Very, More, Normal

Cycle Delicates

Description Use this cycle for drying dress shirts/blouses, nylons, lingerie, or sheer and lacy clothes
which can easily be damaged.

Temp. Default: Medium Low Available: Medium Low

Dry level Default: Normal Available: All

Cycle Heavy Duty

Description Use this cycle for drying heavy-duty clothes like jeans or garments that need extra
drying.

Temp. Default: High Available: High

Dry level Default: Normal Available: All

Cycle Small Load

Description Use this cycle for drying light or small items. (up to 3 items)

Temp. Default: High Available: High

Dry level Default: Normal Available: Very, More, Normal

OPERATION-DRYER 29

Cycle Downloaded (Perm. Press)

Description Use a smartphone to download a specialized cycle to this cycle position.

• The default cycle is Perm. Press. This cycle is also available for download.

ENGLISH
• Refer to the LG ThinQ application to see the cycles available for download.

Temp. Default: Medium Available: Medium

Dry level Default: Normal Available: All

Available Options
† This option is automatically included in the cycle and can be deselected.

NOTE
• The Energy Saver option is set to on by default. If you turn on the dryer and set the Energy Saver option
to off, the Energy Saver option is turned off when you turn on the dryer.

Cycle Wrinkle Care Energy Saver

Normal # #†
Bedding

Delicates #
Heavy Duty #
Small Load #
Downloaded #
default: Perm. Press
30 OPERATION-DRYER

Cycle Modifiers • A chime will sound twice and the LED will not
light up if the selected option is not allowed for
the selected cycle.
About Modifier Buttons
Each cycle has default settings that are selected
automatically. Customize these settings using the More Time / Less Time
cycle modifier buttons. Press the button for the Use these buttons to increase or decrease drying
desired modifier to open the modifier’s screen. time in 5 minutes increments when you use the
Time Dry funtion.

Wrinkle Care
Selecting this option will tumble the load
periodically for up to 3 hours after the selected
cycle, or until the door is opened. This is helpful in
Temp. preventing wrinkles when you are unable to
Use this button to adjust the temperature setting. remove items from the dryer immediately.
This allows precise care of fabrics and garments.
Press the Wrinkle Care button before you start a
Press the Temp. button repeatedly to scroll
drying cycle.
through available settings.

NOTE
Dry Level
• When the option is set, a rectangle with a
Use this button to select the dryness level for the
cycle. Press the Dry Level button repeatedly to dashed line and ENd appears on the display until
scroll through available settings. the feature is off.

• The appliance will automatically adjust the cycle • When the option is set, only the Power button
time according to the selected dryness level. works after the drying cycle ends.
Selecting More or Very will increase the cycle • When a drying cycle is running, pause the cycle
time, while Less or Damp will decrease the cycle first to set the option.
time. • Always turn off the appliance before unloading
• Use a Less or Damp setting for items that you the clothes.
wish to iron.

Time Dry
Use this button to manually select the drying time, Energy Saver
from 20 to 60 minutes, in 10-minute increments. This option helps to reduce the energy
• Use this for small loads or to remove wrinkles. consumption of the Normal cycle, depending on
the load size. When the Energy Saver option is
selected, the cycle begins with an air dry section
and the drying time is increased.
Options and Extra Functions
Your dryer includes several additional cycle
options to customize cycles to meet your individual Control Lock
needs.
Use this function to disable the controls. This
Select the desired option after selecting the function can prevent children from changing
desired cycle and settings. cycles or operating this dryer.

NOTE NOTE
• The LED for the option will light up when the • The function does not lock the door.
option is selected.
• Once this function is set, all buttons are locked
• To protect your garments, not every option is except the Power button.
available with every cycle.
• When the controls are locked, CL and the
remaining time are alternately shown on the
display during the dry cycle.
OPERATION-DRYER 31

• Turning off the power will not reset this function.

You must deactivate this function before you can
access any other options and functions.

ENGLISH
Locking/Unlocking the Control Panel

1 Turn on the power.

2 Press and hold the Time Dry button for 3

seconds to activate/deactivate this function.
• When the function is deactivated, a chime will
sound and the remaining time for the current
cycle will reappear on the display.

Signal
The dryer plays a melody when the dry cycle is
finished. The buttons make a sound each time a
button is pressed. Use this button to turn the
melody and button tones on or off.
• To turn the function on/off, press and hold the
Wrinkle Care button for 3 seconds.
32 SMART FUNCTIONS

SMART FUNCTIONS
Using LG ThinQ Application • This information is current at the time of
publication. The application is subject to change
The LG ThinQ application allows you to for product improvement purposes without
communicate with the appliance using a notice to users.
smartphone.

LG ThinQ Application Features

• Remote Start Before Using LG ThinQ Application
- Control the appliance remotely from the LG 1 Check the distance between the appliance
ThinQ application. and the wireless router (Wi-Fi network).
• Downloaded • If the appliance is too far from the router,
- Download new and specialized cycles that are the signal strength becomes weak. It may
not included in the standard cycles on the take a long time to connect or installation
appliance. Once cycle download is completed may fail.
in the appliance, the product keeps the
downloaded cycle until a new cycle is
downloaded. 2 Turn off the Mobile data or Cellular Data on
your smartphone.
• Cloud Cycle
- The Cloud cycles include many cycles which
are started from the Cloud and offer various
options. However, the downloaded cycle is
deleted from the appliance when the power is
turned off.
• Tub Clean Coach (Washer)
- Find out how many cycles remain before it is 3 Connect your smartphone to the wireless
time to run the Tub Clean cycle. router.
• Venting Tips (Dryer)
- Access tips for optimizing dryer ventilation.
• Energy Monitoring
- Keep track of the appliance's power
consumption and how it is affected by your
selected wash cycles and options.
• Smart DiagnosisTM NOTE
- This function provides useful information for • To verify the Wi-Fi connection, check that the f
diagnosing and solving issues with the icon on the control panel is lit.
appliance based on the pattern of use. • The appliance supports 2.4 GHz Wi-Fi networks
• Push Alerts only. To check your network frequency, contact
your Internet service provider or refer to your
- When the cycle is complete or the appliance
wireless router manual.
has problems, you will receive a push
message. • LG ThinQ is not responsible for any network
connection problems or any faults, malfunctions,
• Settings
or errors caused by network connection.
- Set various options on the appliance and in the
• If the appliance is having trouble connecting to
application.
the Wi-Fi network, it may be too far from the
router. Purchase a Wi-Fi repeater (range
NOTE extender) to improve the Wi-Fi signal strength.
• If you change your wireless router, Internet • The Wi-Fi connection may not connect or may be
service provider, or password, delete the interrupted because of the home network
connected appliance from the LG ThinQ environment.
application and connect it again.
SMART FUNCTIONS 33

• The network connection may not work properly

depending on the Internet service provider. NOTE
• The surrounding wireless environment can • Once this function is enabled, you can only start
make the wireless network service run slowly. a cycle from the LG ThinQ smartphone

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application. If the cycle is not started, the
• If the appliance cannot be registered due to
appliance will wait to start the cycle until it is
problems with the wireless signal transmission,
turned off remotely from the application or this
unplug the appliance and wait about a minute
function is disabled.
before trying again.
• If the door has been opened, you cannot start a
• If the firewall on your wireless router is enabled,
cycle remotely.
disable the firewall or add an exception to it.
• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
Disabling Remote Start Manually
not use special characters.)
When the function is activated, press and hold the
• Smartphone user interface (UI) may vary Remote button for 3 seconds.
depending on the mobile operating system (OS)
and the manufacturer. Downloaded Cycle
• If the security protocol of the router is set to You can download new and specialized cycles that
WEP, network setup may fail. Change the are not included in the standard cycles on the
security protocol (WPA2 is recommended) and appliance.
connect the product again.
Appliances that have been successfully connected
can download a variety of specialty cycles specific
to the appliance.
Installing the LG ThinQ Application Once cycle download is completed in the
appliance, the product keeps the downloaded
Search for the LG ThinQ application from the cycle until a new cycle is downloaded.
Google Play Store or Apple App Store on a
smartphone. Follow instructions to download and
install the application. NOTE
• Only one downloaded cycle can be stored on the
appliance at a time.
Using the Washer/Dryer Remotely
Cloud Cycle
Remote Start
Use the LG ThinQ app to start cycles with various
Use a smartphone to control your appliance options. Cloud cycles are deleted from the
remotely. You can also monitor your cycle appliance once the power is turned off.
operation so you know how much time is left in the
cycle.

Wireless LAN Module Specifications

Using Remote Start
Frequency 2412 - 2462 MHz
1 Load the laundry. Range

Output Power < 30 dBm

2 Press the Power button. (Max)

3 Press and hold the Remote button for 3

seconds to enable the remote control FCC Notice
function. The following notice covers the transmitter
module contained in this product.
4 Start a cycle from the LG ThinQ application on This equipment has been tested and found to
your smartphone. comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection
against harmful interference in a residential
34 SMART FUNCTIONS

installation. This equipment generates, uses, and LG Electronics will also provide open source code
can radiate radio frequency energy and, if not to you on CD-ROM for a charge covering the cost
installed and used in accordance with the of performing such distribution (such as the cost of
instructions, may cause harmful interference to media, shipping, and handling) upon email
radio communications. However, there is no request to [email protected]. This offer is
guarantee that interference will not occur in a valid for a period of three years after our last
particular installation. If this equipment does shipment of this product. This offer is valid to
cause harmful interference to radio or television anyone in receipt of this information.
reception, which can be determined by turning the
equipment off and on, the user is encouraged to
try to correct the interference by one or more of
the following measures: Smart DiagnosisTM Function
• Reorient or relocate the receiving antenna. Use this feature to help you diagnose and solve
• Increase the separation between the equipment problems with your appliance.
and the receiver.
• Connect the equipment to an outlet on a circuit NOTE
different from that to which the receiver is • For reasons not attributable to LGE’s negligence,
connected. the service may not operate due to external
factors such as, but not limited to, Wi-Fi
• Consult the dealer or an experienced radio/TV
unavailability, Wi-Fi disconnection, local app
technician for help.
store policy, or app unavailability.
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two • The feature may be subject to change without
conditions: prior notice and may have a different form
depending on where you are located.
(1) This device may not cause harmful interference
and
(2) This device must accept any interference Using LG ThinQ to Diagnose Issues
received, including interference that may cause
If you experience a problem with your Wi-Fi
undesired operation.
equipped appliance, it can transmit
Any changes or modifications in construction of troubleshooting data to a smartphone using the
this device which are not expressly approved by LG ThinQ application.
the party responsible for compliance could void
• Launch the LG ThinQ application and select the
the user’s authority to operate the equipment.
Smart DiagnosisTM feature in the menu. Follow
the instructions provided in the LG ThinQ
FCC RF Radiation Exposure Statement application.
This equipment complies with FCC radiation
exposure limits set forth for an uncontrolled
environment. This transmitter must not be co-
located or operating in conjunction with any other
Using Audible Diagnosis to
antenna or transmitter. Diagnose Issues
This equipment should be installed and operated Follow the instructions below to use the audible
with a minimum distance of 20 cm (7.8 inches) diagnosis method.
between the antenna and your body. Users must • Launch the LG ThinQ application and select the
follow the specific operating instructions for
Smart DiagnosisTM feature in the menu. Follow
satisfying RF exposure compliance.
the instructions for audible diagnosis provided
in the LG ThinQ application.

Open Source Software Notice 1 Press the Power button to turn on the
Information appliance.

To obtain the source code under GPL, LGPL, MPL, • Do not press any other buttons.
and other open source licenses, that is contained
in this product, please visit http://
opensource.lge.com. In addition to the source
2 Hold the mouthpiece of your phone in front of
the appliance.
code, all referred license terms, warranty
disclaimers and copyright notices are available for • Washer: Hold the phone to the right of the
download. Start/Pause button.
SMART FUNCTIONS 35

• Dryer: Hold the phone to the left of the

Power button.

3 Press and hold the Steam + Extra Rinse

ENGLISH
(Washer) / More Time + Wrinkle Care (Dryer)
buttons for 3 seconds or until the audible
tones start. Hold the smartphone mouthpiece
to the logo until the data transfer is complete.
• Keep the smartphone in place until the data
transfer has finished. Time remaining for
data transfer is displayed.

4 After the data transfer is complete, the

diagnosis will be displayed in the application.

NOTE
• For best results, do not move the smartphone
while the tones are being transmitted.
36 MAINTENANCE

MAINTENANCE
WARNING
• To reduce the risk of fire, electric shock, or injury to persons, read this entire owner’s manual, including
the SAFETY INSTRUCTIONS, before operating this appliance.
• Unplug the appliance before cleaning to avoid the risk of electric shock. Failure to follow this warning
can cause serious injury, fire, electric shock, or death.
• Do not use volatile substances (benzene, paint thinner, alcohol, acetone, etc.), abrasive cleaners, or
detergents with strong chemical components when cleaning the appliance. Doing so may cause
discoloration or damage to the appliance, or may cause a fire.
• Certain internal parts are intentionally not grounded and may present a risk of electric shock only during
servicing. Service personnel - Do not contact the following parts while the appliance is energized: pump,
valve, motor, control board.

Washer Cleaning the Drum

Over time, residue may build up in the drum,
Regular Cleaning leading to mildew or a musty odor. Run the Tub
Clean cycle monthly to remove residue and
prevent odor.
Care after Wash
After the cycle is finished, wipe the door and the
NOTE
inside of the door seal to remove any moisture.
• Make sure to run the Tub Clean cycle only when
• Wipe the body of the washer with a dry cloth to the drum is empty. Never load laundry while
remove any moisture. using this cycle. The laundry may be damaged or
• Leave the door open to dry the drum interior. contaminated with cleaning products.
• Run the cycle more often under heavy use
WARNING conditions or if odor is already present.
• Make sure children and pets do not climb into • If mildew or musty smell already exists, run this
the drum. Engage the Control Lock feature if cycle once a week for three consecutive weeks.
needed to prevent children from accidentally
starting a wash cycle.
1 Remove any clothing from the drum.

Cleaning the Exterior

2 Add cleaning agents.
Proper care of your washer can extend its life.
Cleaner Instructions
Door:
Drum cleaner Add to main detergent
Wash with a damp cloth on the outside and inside
compartment of detergent
and then dry with a soft cloth. Lime scale dispenser
remover
Exterior: Liquid chlorine Add to bleach compartment
• Immediately wipe off any spills. bleach of detergent dispenser.
• Wipe with a damp cloth. Powdered cleaner Pull out liquid detergent cup
• Do not touch the surface or the display with before adding to main
sharp objects. detergent compartment

Cleaning tablets Place directly into the washer

drum.
MAINTENANCE 37

• For other drum cleaning products, follow • Mineral scale and other spots may be removed
the cleaner manufacturer’s instructions and from the stainless steel drum using a soft cloth
recommendations. soaked in stainless steel cleaner.
• Do not exceed the maximum fill line when • Do not use steel wool or abrasive cleaners.

ENGLISH
adding bleach or powdered cleaners.
Powdered cleaners may remain in the drum Leaving the Door Open
after cleaning.
After you finish using the washer, leave the door
open overnight to allow air to circulate and dry the
3 Close the door and press the Power button. drum. This helps prevent odors.

4 Select the Tub Clean cycle and press the Cleaning the Dispenser Drawer
Start/Pause button to begin the cycle.
Leaving detergent in the detergent dispenser
drawer for an extended period of time or using the
5 After the cycle ends, open the door and allow washer for a long period of time may cause the
the drum interior to dry completely. build-up of residue in the detergent dispenser
drawer. Remove and clean the detergent
WARNING dispenser drawer once or twice a month.

• Make sure children and pets do not climb into

the drum. Engage the Control Lock feature if WARNING
needed to prevent children from accidentally • Do not spray water inside the washer. Doing so
starting a wash cycle. may cause fire or electric shock.

NOTE
1 Turn off the washer, and unplug the power
cord.
• If you use a descaler or drum cleaner during the
Tub Clean cycle, use the Speed Wash option to
rinse the washer drum before running your next 2 Pull the drawer straight out until it stops.
wash cycle.

3 Press down hard on the disengage button a

and pull the drawer completely out.
Automatic Alert for Tub Clean
When the power is on and the tcL message blinks
on the display, it means the washer drum needs
cleaning. Use the Tub Clean cycle to clean the
washer drum. The frequency of the automatic
alert’s appearance depends on how often the
washer is used. However, the message will
generally appear every one to two months.

Removing Mineral Buildup 4 Remove the inserts from the drawer.

In areas with hard water, mineral scale can form
on internal components of the washer. Periodically
clean the mineral buildup on the internal 5 Clean the inserts and drawer with warm
components to extend the lifespan of the washer. water.
Use of a water softener is recommended in areas • Use a soft cloth or brush to clean and to
with hard water. remove any residue.
• Use a descaler to remove visible mineral buildup • Do not use soap when cleaning the drawer
on the washer drum. and inserts.
• After descaling, always run the Tub Clean cycle
before washing clothing.
6 Wipe off any moisture with a dry towel or
cloth after cleaning.
38 MAINTENANCE

7 To clean the drawer opening, use a small,

non-metal brush to clean the recess. Remove WARNING
all residue from the upper and lower parts of • The inlet screens protect the delicate parts of the
the recess. inlet valve from being damaged by particles that
could enter the valves with the water supply.
Operating the washer with these filters removed
8 Replace the drawer. could cause a valve to open continuously,
resulting in flooding and/or property damage.

CAUTION
• Do not use the washer without the inlet filters.
Doing so will cause leaks and malfunction.
• If you use the washer in an area with hard water,
the inlet filter may clog due to lime buildup and
require more frequent cleaning.

Cleaning the Door Seal 1 Turn off the washer, and unplug the power
cord.
Clean the door seal once a month to prevent
build-up of dirt.
2 Turn off hot and cold water faucets.
CAUTION
• Cleaning the door seal with undiluted bleach
may cause malfunction of the door seal and 3 Unscrew the hot and cold water hoses from
washer parts. You must add water to the bleach the back of the washer.
before using it.
4 Remove the filters from the water valves
1 Wear rubber gloves and protective goggles. carefully.
• Use pliers to pull out the filters from the
water valves.
2 Dilute 3/4 cup (177 mL) of liquid chlorine
bleach in 1 gallon (3.8 L) of water.

3 Wipe around the door seal.

• Soak a sponge or a soft cloth in this diluted
solution and wipe all around the door seal.

4 Wipe up any moisture with a dry towel or

cloth after cleaning. 5 Remove foreign objects and soak the filters in
white vinegar or a lime scale remover.

5 Leave the door open to allow the door seal to • If using a lime scale remover, follow the
dry completely. manufacturer’s instructions. Be careful not
to damage the filters while cleaning them.

Cleaning the Water Inlet Filters 6 Rinse filters thoroughly and press them back
If the washer does not fill properly, an error into place.
message will appear on the display. The inlet valve
filter screens could be clogged by hard water scale,
sediment in the water supply, or other debris.
7 Flush then reattach the water hoses.
• Before reattaching the water inlet hoses,
flush them by running several gallons of
water through them into a bucket or drain,
MAINTENANCE 39

preferably with the faucets wide open for 4 Remove the pump filter.
maximum flow. • Twist the pump filter counterclockwise to
remove.
NOTE

ENGLISH
• An IE error message may blink on the display
when the water pressure is low or an inlet filter
is clogged with dirt. Clean the inlet filter.

Cleaning the Drain Pump Filter

The washer fails to drain if the drain pump filter is
clogged. Periodically clean the drain filter to
prevent clogging with foreign objects.

WARNING
• Opening the drain filter will result in water
5 Clean the pump filter and opening.
overflowing if there is water in the drum. Use a
bucket if the drum is not completely drained
before you open the drain filter.
• Using the washer without the drain filter or with
an incorrectly assembled drain filter may cause
leaks or malfunction of the washer.

1 Turn off the washer, and unplug the power 6 Reassemble the plug onto the drain hose and
cord. reclip the drain hose.

2 Open the drain pump filter cover.

7 Insert the drain pump filter and twist it

3 Drain any remaining water. clockwise.
• Unclip the drain hose and remove the plug
from the drain hose to drain the remaining
water.

8 Close the drain pump filter cover.

40 MAINTENANCE

7 Press the Start/Pause button to start the

NOTE drain pump for 1 minute.
• An OE message blinks on the display when the • This will expel some of the antifreeze,
drain pump filter is clogged with dirt. Clean the leaving enough to protect the washer from
drain pump filter. damage.

8 Turn off the washer and unplug the power

Care in Cold Climates cord.

Storing the Appliance 9 Dry the drum interior with a soft cloth, and
If the washer will not be used for an extended close the door.
period of time and is in an area that could be
exposed to freezing temperatures, follow these
steps to protect the washer from damage. 10 Store the washer in an upright position.

NOTE 11 Remove the inserts from the dispenser. Drain

• Make sure the drum is empty before following any water in the compartments and let them
these steps. dry.

1 Turn off the washer, and unplug the power 12 To remove the antifreeze from the washer
cord. after storage, run the Speed Wash cycle using
detergent.
• Do not add laundry to this cycle.
2 Turn off the water faucets.

When the Water Inlet Hoses Are Frozen

3 Disconnect the water inlet hoses. Drain any
water from the hoses. 1 Turn off the washer, and unplug the power
cord.

2 Turn off the faucets connected to the water

inlet hoses.

3 Pour hot water on the frozen faucets to thaw

the water inlet hoses and remove the water
inlet hoses.

4 Plug the power cord into a properly grounded

electrical outlet. 4 Immerse the water inlet hoses in hot water to
thaw them.

5 Add 1 gallon of nontoxic recreational vehicle

(RV) antifreeze to the empty drum and close 5 Reconnect the water inlet hoses to the water
the door. inlets of the washer and to the faucets.
• Never use automotive antifreeze. • See Connecting the Water Inlet Hoses for
details.

6 Turn on the washer and press the Spin

button. 6 Turn on the faucets.

7 Press the Power button to turn on the

washer.
MAINTENANCE 41

8 Press the Spin button to operate spin only

cycle for draining and spinning.

9 Press the Start/Pause button.

ENGLISH
When the Drain Hose is Frozen
1 Pour hot water in the washer drum and close
the door.

2 Wait for 1 - 2 hours.

3 Press the Power button.

4 Press the Spin button to operate spin only

cycle for draining and spinning.

5 Press the Start/Pause button to make sure

the water drains.
42 MAINTENANCE

Dryer Cleaning the Lint Filter

Always clean the lint from the filter after every
Regular Cleaning cycle.

Cleaning the Exterior

Proper care of your appliance can extend its life.
The outside of the appliance can be cleaned with
warm water and a mild, nonabrasive household
detergent. Immediately wipe off any spills with a
soft, damp cloth.

NOTE
• Do not use methylated spirits, solvents, or
similar products.
• Never use steel wool or abrasive cleansers; they a Lint Filter
can damage the surface. To clean the lint filter, open the dryer door and pull
the lint filter straight up. Then:

Cleaning the Interior 1 For everyday cleaning, roll any lint off the
• Wipe around the door opening and seal with a filter with your fingers, or
soft, damp cloth to prevent lint and dust buildup
that could damage the door seal.
• Clean the window with a soft cloth dampened
with warm water and a mild, nonabrasive
household detergent. Then wipe dry.
• The stainless steel drum can be cleaned with a
conventional stainless steel cleaner, used
according to the manufacturer’s specifications.
Never use steel wool or abrasive cleansers; they
may scratch or damage the surface.
2 Vacuum the lint filter.
Cleaning Around and Under the
Appliance
Vacuum lint and dust from around the dryer and
underneath it regularly.

Maintaining Ductwork
Vent ductwork should be checked for lint build up
once per month and cleaned at least once per
year. If any noticeable reduction in airflow or
drying performance occurs, immediately check 3 If the lint filter has become very dirty or
ductwork for obstructions and blockages and clogged with fabric softener, wash the lint
contact a qualified technician or service provider. filter in warm, soapy water and allow it to dry
thoroughly before reinstalling.
MAINTENANCE 43

NOTE
• NEVER operate the appliance without the lint
filter in place.

ENGLISH
44 TROUBLESHOOTING

TROUBLESHOOTING
The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at
an early stage. If the appliance does not function properly or does not function at all, check the following
before you call for service.

Washer
FAQs: Frequently Asked Questions
Q: Why does my washer make loud banging noises while it is filling with water?

A: This is actually a problem with the plumbing in your home. When the water valve in the washer shuts
off, it can cause pipes in your home to move, resulting in a loud banging noise. This effect, called
water hammer, can be reduced by installing an item called a water hammer arrestor. Add-on
arrestors can be purchased through your local hardware or home improvement store.

Q: Why is there so little water in my washer? How can it clean the clothes?

A: HE (High-Efficiency) washers are designed to properly wash your laundry while using a minimum
amount of water and energy. Because the water volume is low, the small amount of detergent used is
more concentrated in the water, resulting in excellent cleaning performance.

Q: When I press a button, why does my washer beep and then nothing happens?

A: The Control Lock feature is turned on. To turn it off, turn on the washer, then press and hold the
button that has Control Lock on or under it for 3 seconds.

Q: Where should I pour the powdered laundry products when doing my laundry?

A: If you are using powdered laundry detergent, load it in the main detergent dispenser after removing
the liquid detergent insert. Powdered laundry agents or powdered color safe bleach should be put
directly into the drum. These products can be put in the empty drum before loading or on top of the
laundry after loading the washer.

Error Messages
Problem Possible Cause & Solution

IE Water supply faucets are not fully open.

INLET ERROR • Make sure that the water faucets are fully open.

Water inlet hoses are kinked, pinched, or crushed.

• Make sure that the hoses are not kinked, pinched or crushed behind or under the washer.
Be careful when moving the washer during cleaning or maintenance.

Water inlet filters are clogged.

• Clean the inlet filters. See MAINTENANCE.

Water supply pressure to faucet or house is too low.

• Check another faucet in the house to make sure that household water pressure is
adequate and flow is not restricted.
• Disconnect the water inlet hoses from the washer and run a few gallons of water through
the hoses to flush out any dirt.
• If flow is too low, contact a plumber to have the water supply lines repaired.

Water supply connected with leak-limiting hoses.

• The use of hoses designed to limit leaks is not recommended. Leak limiting hoses can trip
falsely and prevent the washer from filling.
TROUBLESHOOTING 45

Problem Possible Cause & Solution

UE The load is too small.

UNBALANCE ERROR • Add additional items to allow the washer to balance the load.

ENGLISH
Heavy articles are mixed with lighter items.
• Always try to wash articles of somewhat similar weight to allow the washer to evenly
distribute the weight of the load for spinning.

The load is out of balance.

• Manually redistribute the load if articles have become tangled, preventing the automatic
rebalancing from working properly.

dE, dE1, dEz, dE4 The door is not secured.

DOOR OPEN ERROR • Close and secure the door. If the message keeps appearing, unplug the power cord and
call for service.

OE Drain hose is kinked, pinched, or clogged.

WATER OUTLET • Make sure that the drain hose is free of clogs or kinks and is not pinched behind or under
ERROR the washer.

The end of the drain hose is more than 96 inches (2.4 m) above the bottom of the
washer.
• Move the end of the drain hose so that it is lower than 96 inches (2.4 m).

tE Control error.
TEMPERATURE • Unplug the washer and wait 60 minutes. Reconnect power and try again.
SENSOR ERROR • If the error code is still displayed, call for service

FE Water level is too high due to a faulty water valve.

OVERFLOW ERROR • Close the water faucets, unplug the washer, and call for service.

PE The water level sensor is not working correctly.

PRESSURE SENSOR • Close the water faucets, unplug the washer, and call for service.
ERROR

LE A motor error has occurred.

MOTOR LOCKED • Allow the washer to stand for 30 minutes and then restart the cycle.
ERROR • If the error code is still displayed, call for service.

svd Oversudsing of detergent

OVERSUDSING • Do not add more than the manufacturer’s recommended amount of detergent.
DETECTION • If too many suds are detected during spinning, the washer stops to help prevent leaking.

PF Power failure or inadequate electrical service may have occurred during operation.
POWER FAILURE • Press the Start/Pause button to restart the cycle.

FF Inlet hose, drain hose or drain pump is frozen.

FROZEN ERROR • See Care in Cold Climates.

CL The Control Lock function is on to prevent anyone from changing cycles or operating
the washer.
CONTROL LOCK
FUNCTION • Turn off the Control Lock function in the control panel. See Control Lock under Options
and Extra Functions.

tcL It is time to run the Tub Clean cycle.

TUB CLEAN ALARM • This is not an error code. It indicates that the Tub Clean cycle is running or needs to be run
to clean the washer drum.

vs Vibration sensor malfunctions.

VIBRATION SENSOR • Call for service.
ERROR
46 TROUBLESHOOTING

Noises
Problem Possible Cause & Solution

Clicking Door lock sounds when the door locks or unlocks.

• Normal operation

Spraying or hissing Water spraying or circulating during the cycle

• Normal operation

Humming or Drain pump is pumping water from the washer at times during a cycle.
Gurgling
• Normal operation

Water sloshing A liquid in the balance ring around the pulsator helps the basket spin smoothly.
• Normal operation
Water being added The washer adapts to the load size and type to add more water to the cycle as needed.
after the washer has
• Normal operation
already begun to
operate The wash load may be unbalanced. If the washer senses that the load is unbalanced, it
will stop and refill to redistribute the load.
• Normal operation
The washer may be diluting laundry additives to add to the wash load.
• Normal operation

Rattling and Foreign objects, such as keys, coins, or safety pins may be in drum or pump.
clanking noise
• Stop the washer, check the drum and the drain filter for foreign objects.
• If noise continues after the washer is restarted, call for service.
Thumping sound Heavy wash loads may produce a thumping sound.
• This is normal, but if the sound continues, the washer is probably out of balance. Stop and
redistribute wash load.

Wash load may be out of balance.

• Pause the cycle and redistribute the load after the door unlocks.

Vibrating noise Packaging materials were not removed.

• See Unpacking and Removing Shipping Material in INSTALLATION.

Wash load may be unevenly distributed in the drum.

• Pause the cycle and redistribute the load after the door unlocks.

Not all leveling feet are resting firmly and evenly on the floor.
• See Leveling the Appliance in INSTALLATION.

Floor is not rigid enough.

• Make sure that the floor is solid and does not flex. See Flooring in INSTALLATION.

Squeaking noise Packaging materials were not removed.

• See Unpacking and Removing shipping Material in INSTALLATION.

Banging noise when Plumbing in the home moves or flexes when the water valves in the washer shut off.
the washer is filling
• Water hammer is not caused by a defect in the washer. Install water hammer arrestors
with water. (Water
(purchased separately at hardware or home improvement store) between the fill hose and
hammer)
the washer for best results.

Household water supply pressure is very high.

• Adjust household water supply regulator to a lower pressure or contact a plumber.
TROUBLESHOOTING 47

Operation
Problem Possible Cause & Solution

Water Leaking Hoses are not connected correctly.

ENGLISH
• Check hoses and connectors for leaks, cracks, and splits.
• Check and tighten hose connections.

House drain pipes are clogged.

• The washer pumps out water very rapidly. Check for water backing up out of the drain pipe
during drain. If water is seen coming out of the drain, check for proper drain hose
installation and check for restrictions in the drain.
• Contact a plumber to repair drain pipe.

Drain hose has come out of the drain connector or is not inserted far enough.
• Tie drain hose to inlet hose or standpipe to prevent it from coming out during drain.
• For smaller drain pipes, insert the drain hose into the pipe as far as the drain hose flange.
For larger drain pipes, insert the drain hose into the pipe 1 - 2 inches past the flange.

Oversudsing of detergent
• Oversudsing may create leaks, and may be caused by the type and amount of detergent
used. HE (High-Efficiency) detergent is the only detergent recommended. The normal
amount of detergent to use is 1/4 to 1/2 of the maximum amount recommended by the
detergent manufacturer.
• Always reduce the amount of detergent if the load is small or lightly soiled, or if the water
is very soft.
• Never use more than the maximum amount recommended by the detergent
manufacturer.
Excessive sudsing Too much detergent or incorrect detergent
• HE detergents are formulated specifically for HE (High-Efficiency) washers and contain
suds reducing agents. Only use detergent with the HE (High-Efficiency) logo.
• For detergent quantities refer to Detergent Use in OPERATION. If sudsing or detergent
residue continues to be an issue, add an extra rinse.
Washer will not turn Power cord is not properly plugged in.
on.
• Make sure that the plug is plugged securely into a grounded, 3-prong, 120-VAC, 60 Hz
outlet.
House fuse is blown, circuit breaker has tripped, or power outage has occurred.
• Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a
circuit overload, have it corrected by a qualified election.

Wash cycle time is The washer automatically adjusts the wash time for the amount of laundry, water
longer than usual. pressure and other operating conditions.
• This is normal. The washer adjusts cycle time automatically to provide optimal results for
the selected cycle. The time remaining shown in the display is only an estimate. Actual time
may vary.
48 TROUBLESHOOTING

Problem Possible Cause & Solution

Incomplete or no Detergent compartments clogged from incorrect filling.

dispensing of
• Make sure that detergent and additives are put into the correct dispenser compartments.
detergent
• For all detergent types, always make sure that the dispenser drawer is fully closed before
the start of the cycle.

Too much detergent used.

• Make sure that the suggested amount of detergent is used according to the
manufacturer’s recommendations. You may also dilute the detergent with water to the
maximum fill line on the compartment to avoid clogging. Use only HE (High-Efficiency)
detergent.

NOTE
• Always use as little detergent as possible. HE (High-Efficiency) washers need very little
detergent to achieve optimum results. Using too much detergent will cause poor wash and
rinse performance and may contribute to odors in the washer.

Insufficient water supply

• Make sure that both hot and cold water faucets are turned on all the way.

Normal residue
• It is normal for a small amount of detergent to remain in the dispenser. If this residue
builds up, it can interfere with normal dispensing of detergents. Refer to the cleaning
instructions.

Washer will not Control panel has powered off due to inactivity.
operate.
• This is normal. Press the Power button to turn on the washer.

Washer is unplugged.
• Make sure that the power cord is plugged securely into an electrical outlet.

Water supply is turned off.

• Turn both hot and cold faucets fully on.

Controls are not set properly.

• Make sure that the cycle was set correctly, close the door and press the Start/Pause
button to start the wash cycle.

Door is open.
• Close the door and make sure that nothing is caught under the door preventing it from
closing completely.

Circuit breaker/fuse is tripped/blown.

• Check house circuit breakers/fuses. Replace fuses or reset breaker. The washer should be
on a dedicated branch circuit.

Start/Pause button was not pressed after the cycle was set.
• Press the Power button then reselect the desired cycle and press the Start/Pause button.
If the Start/Pause button is not pressed within a certain time, the washer will be turned
off. (The time varies by model, from 4 to 60 minutes.).

Extremely low water pressure.

• Check another faucet in the house to make sure that household water pressure is
adequate.

Washer is too cold.

• If the washer has been exposed to temperatures below freezing for an extended period of
time, allow it to warm up before pressing the Power button. Otherwise, the display will not
come on.
TROUBLESHOOTING 49

Problem Possible Cause & Solution

Washer is not filling Filter is clogged.

properly.
• Make sure that inlet filters on the fill valves are not clogged. Refer to Cleaning the Water
Inlet Filters in MAINTENANCE.

ENGLISH
Inlet hoses may be kinked.
• Check that inlet hoses are not kinked or clogged.

Energy efficiency
• This is a High-Efficiency (HE) washer. As a result, the water level settings for this washer
may be different than for conventional washer.

Insufficient water supply

• Make sure that both hot and cold water faucets are turned on all the way.

Washer door is open.

• Close the door and make sure that nothing is caught under the door preventing it from
closing completely.

Water level is too low.

• The water will not normally cover the clothes. The fill level is optimized for the wash
motion to achieve the best wash performance.

Water in the washer Drain hose is kinked, pinched, or clogged.

does not drain or
• Make sure that the drain hose is free of clogs or kinks and is not pinched behind or under
drains slowly.
the washer.

The end of the drain hose is more than 96 inches (2.4 m) above the bottom of the
washer.
• Move the end of the drain hose so that it is lower than 96 inches (2.4 m).

Bleach does not Bleach dispenser cover is not properly installed (on some models).
dispense.
• Make sure that the bleach cover is properly installed and snapped into place before the
beginning of the cycle.

Bleach dispenser is dirty or clogged.

• Lift out the bleach dispenser cover and clean out the reservoir. Lint and other foreign
debris that are collected inside the dispenser may prevent proper dispensing of the
bleach.

Premature Bleach dispenser filled for future load.

dispensing of bleach
• You cannot store bleach in the dispenser for future use. The bleach will be dispensed every
load.

Overfilling the bleach dispenser

• Overfilling the bleach dispenser will cause the bleach to dispense immediately, which will
damage the laundry or the washer. Always measure bleach, but never fill above the max
line on the dispenser. A half cup of bleach is sufficient for most loads. Never use more than
1 cup of bleach.
50 TROUBLESHOOTING

Performance
Problem Possible Cause & Solution

Wrinkling Washer is not unloaded promptly.

• Always remove items from the washer as soon as the cycle is complete.

Washer is overloaded.
• The washer can be fully loaded, but the drum should not be tightly packed with items. The
door of the washer should close easily.

Hot and cold water inlet hoses are reversed.

• Hot water rinse can set wrinkles in garments. Check the inlet hose connectors.

Staining Bleach or softener dispensed too soon.

• Dispenser compartment was overfilled or closed too quickly, causing the bleach or
softener to dispense immediately. Always measure bleach, and never use more than 1 cup.

Bleach or softener was added directly to the wash load in the drum.
• Always use the dispensers to ensure that laundry products are properly dispensed at the
right time in the cycle.

Washer was not unloaded promptly.

• Always remove items from the washer as soon as possible after the cycle is completed.

Clothes were not properly sorted.

• Always wash dark colors separately from light colors and whites to prevent discoloration.
• Never wash heavily soiled items with lightly soiled items.

Poor stain removal Proper options are not selected.

• Heavier soils and tougher stains may require extra cleaning power. Select the Heavy Soil
feature to boost the cleaning power of the selected cycle.
Previously set stains.
• Articles that have previously been washed may have stains that have been set. These
stains may be difficult to remove and may require hand washing or pre-treating to aid in
stain removal.

Musty or mildewy Incorrect or too much detergent has been used.

odor in the washer
• Use only HE (High-Efficiency) detergent in accordance with the manufacturer’s
instructions.

Inside of the drum was not cleaned properly.

• Run the Tub Clean cycle regularly.
TROUBLESHOOTING 51

Odor
Problem Possible Cause & Solution

Odor Some odor is caused by the rubber attached to the washing machine.

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• This odor is normal for new rubber and will disappear after the machine has been run a
few times.

If the rubber door gasket and door seal area are not cleaned regularly, odors can occur
from mold or foreign substances.
• Be sure to clean the gasket and door seal regularly and check under the door seal for small
items when unloading the washer.

Odors can occur if foreign substances are left in the drainage pump filter.
• Be sure to clean the drainage pump filter regularly.

Odors can occur if the drainage hose is not properly installed, causing siphoning (water
flowing back inside the washing machine).
• When installing the drainage hose, be sure that it doesn’t become kinked or blocked.
52 TROUBLESHOOTING

Dryer
FAQs: Frequently Asked Questions
Q: When I press a button, why does my dryer beep and then nothing happens?

A: The Control Lock feature is turned on. To turn off Control Lock, turn the dryer on, then press and
hold the button that has Control Lock on or under it for 3 seconds.

Q: Why does my dryer take so long to dry clothes?

A: Proper airflow is critical to the efficient operation of clothes dryers. A lint filter which is full of lint or
clogged with fabric softener sheet residue can reduce the airflow to the point that the time required
to dry clothing will be greatly increased.

Q: Why does my dryer start by itself every few minutes?

A: This is how the Wrinkle Care feature works. The dryer runs briefly every few minutes for up to 3
hours after the cycle finishes. This feature is designed to help prevent wrinkles from setting in when
the dryer is not unloaded immediately after the cycle is finished.

Error Messages
Problem Possible Cause & Solution

tE1 through tE7 Temperature sensor failure.

TEMPERATURE • Turn off the appliance and call for service.
SENSOR ERROR

Ps Power cord is connected incorrectly.

POWER ERROR • Check the connection of the power cord to the terminal block.

d7s, d8O, dGO, dGs The duct work is about 75% - 95% blocked. (The error code is displayed for 2 hours only.)
DUCT BLOCK ERROR • Do not use the appliance until the exhaust system has been cleaned and/or repaired.
Using the appliance with a severely restricted exhaust is dangerous and could result in a
fire or other property damage.
• Check the outside dryer vent while the appliance is operating to make sure there is strong
airflow. If the exhaust system is extremly long, have it repaired or rerouted.
House exhaust system blocked.
• Keep the area around the dryer clean and free of clutter. Check vent hood for damage or
lint clogging. Make sure the area around the vent hood is clear.

[L The Control Lock function is on to prevent anyone from changing cycles or operating
the dryer.
CONTROL LOCK
FUNCTION • Turn off the Control Lock function in the control panel. See Control Lock under Options
and Extra Functions.

Operation
Problem Possible Cause & Solution
TM After clearing the restrictions, the Flow SenseTM (W) system requires multiple,
The Flow Sense
(W) indicator consecutive cycles to determine that the performance value has improved before the
remains active after Flow SenseTM (W) indicator is reset.
clearing the
restriction in the • If the Flow SenseTM (W) indicator remains active for more than five cycles after the
venting. restriction has been cleared, call for service.
TROUBLESHOOTING 53

Problem Possible Cause & Solution

Clothes take too long Exhaust ducts are blocked, dirty, or duct run is too long.
to dry.
• Confirm that the exhaust duct is properly configured and free of debris, lint, and
obstructions. Make sure that the outside wall damper can open properly and is not

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blocked, jammed, or clogged.

Load is not properly sorted

• Separate heavy items from lightweight items. Larger and heavier items take longer to dry.
Light items in a load with heavy items can fool the sensor because the light items dry
faster.

Large and heavy fabrics are loaded.

• Heavy fabrics take longer to dry because they tend to retain more moisture. To help
reduce and maintain more consistent drying times for large and heavy fabrics, separate
these items into smaller loads of a consistent size.

Dryer controls are not set properly.

• Use the appropriate control settings for the type of load you are drying. Some loads may
require an adjustment of the dry level setting for proper drying.

Lint filter needs to be cleaned.

• Remove the lint from the filter before every load. With the lint removed, hold the filter up
to a light to see if it is dirty or clogged. With some loads that produce high amounts of lint,
such as new bath towels, it may be necessary to pause the cycle and clean the filter during
the cycle.

House fuse is blown, circuit breaker has tripped, or power outage has occurred.
• Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a
circuit overload, have it corrected by a qualified electrician.

The appliance is overloaded.

• Divide extra large loads into smaller loads for better drying performance and efficiency.

Energy Saver option is selected. (on some models)

• If using the Normal cycle, deselect the Energy Saver option that is selected by default.
This option reduces enery use by adding an air dry section to the beginning of the cycle. It
is normal to feel no heat at the beginning of the cycle while in Energy Saver mode.
The appliance will Power cord is not properly plugged in.
not turn on.
• Make sure that the plug is securely plugged into a grounded outlet matching the
appliance's rating plate.

House fuse is blown, circuit breaker has tripped, or power outage has occurred.
• Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a
circuit overload, have it corrected by a qualified electrician.

The appliance does House fuse is blown, circuit breaker has tripped, or power outage has occurred.
not heat.
• Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a
circuit overload, have it corrected by a qualified electrician.

Gas supply or service is turned off.

• Confirm that the house gas shutoff and the shutoff valves of the dryer are both fully open.
Even if gas is not supplied to the appliance, it will run and no error codes will display. Verify
that other gas appliances in the home are working normally.

Energy Saver option is selected. (on some models)

• If using the Normal cycle, deselect the Energy Saver option that is selected by default.
This option reduces energy use by adding an air dry section to the beginning of the cycle.
It is normal to feel no heat at the beginning of the cycle while in Energy Saver mode.
54 TROUBLESHOOTING

Problem Possible Cause & Solution

Drying time is not Heat settings, load size, or dampness of clothing is not consistent.
consistent.
• The drying time for a load will vary depending on the size of the load, the type of fabrics,
the wetness of the clothes and the condition of the lint filter. An unbalanced load in the
washer can cause poor spinning, resulting in wetter clothes which will take longer to dry.

Performance
Problem Possible Cause & Solution

Clothes are wrinkled. Clothes dried too long (overdried).

• Overdrying a load of laundry can lead to wrinkled clothes. Try a shorter drying time or use
a lower dry level setting and remove items while they still retain a slight amount of
moisture.

Clothes left in dryer too long after cycle ends.

• Use the Wrinkle Care option. This option will tumble the clothes briefly every few minutes
for up to 3 hours to help prevent wrinkling.

Greasy or dirty spots Fabric softener used incorrectly.

on clothes.
• Check and follow the instructions provided with your fabric softener.

Clean and dirty clothes are being dried together.

• Use your dryer to dry only clean items. Soil from dirty clothes can transfer to the clean
clothes in the same or later loads.

Clothes were not properly cleaned or rinsed before being placed in the dryer.
• Stains on dried clothes could be stains that were not removed during the washing process.
Make sure that clothes are being completely cleaned or rinsed according to the
instructions for your washer and detergent. Some difficult soils may require pre-treating
prior to washing.

Clothes are Garment care instructions are not being followed.

shrinking.
• To avoid shrinking your clothes, always consult and follow fabric care instructions. Some
fabrics will naturally shrink when washed. Other fabrics can be washed but will shrink
when dried in a dryer. Use a low or no heat setting.
Lint on clothes. Lint filter not cleaned properly.
• Remove the lint from the filter before every load. With the lint removed, hold the filter up
to a light to see if it is dirty or clogged. If it looks dirty, follow the cleaning instructions in
the MAINTENANCE section. With some loads that produce high amounts of lint, it may be
necessary to clean the filter during the cycle.

Laundry not sorted properly.

• Some fabrics are lint producers (i.e., a fuzzy white cotton towel) and should be dried
separately from clothes that are lint trappers (i.e., a pair of black linen pants).

Excess static in clothes.

• Use a fabric softener to reduce static electricity. Be sure to follow the manufacturer’s
instructions. Overdrying a load of laundry can cause a buildup of static electricity.
The appliance is overloaded.
• Divide extra large loads into smaller loads for drying.

Tissue, paper, etc., left in pockets.

• Check pockets thoroughly before washing and drying clothes.
TROUBLESHOOTING 55

Problem Possible Cause & Solution

Excess static in Fabric softener is not used or is used incorrectly.

clothes after drying.
• Use a fabric softener, if available, to reduce static electricity. Be sure to follow the
manufacturer’s instructions.

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Clothes dried too long (overdried).
• Overdrying a load of laundry can cause a buildup of static electricity. Adjust settings and
use a shorter drying time. Select a lower dry level setting, if necessary.

Drying synthetics, permanent press, or synthetic blends.

• These fabrics are naturally more prone to static buildup. Try using fabric softener, or use a
lower dry level setting and/or shorter time settings.
Clothes have damp Very large load or very small load. Single large item such as a blanket or comforter.
spots after a dry
• If items are too tightly packed or too sparse the sensor may have trouble reading the
cycle.
dryness level of the load. Use a Time Dry cycle for very small loads.
• Large, bulky items such as blankets or comforters can sometimes wrap themselves into a
tight ball of fabric. The outside layers will dry and register on the sensors, while the inner
core remains damp. When drying a single bulky item, it may help to pause the cycle once
or twice and rearrange the item to unwrap and expose any damp areas.
• To dry a few remaining damp items from a very large load or a few damp spots on a large
item after a sensor cycle has completed, empty the lint trap, and then set a Time Dry cycle
to finish drying the item(s).

Indicator Messages
Problem Possible Cause & Solution

Flow Sense indicator Exhaust system is too long or has too many turns/restrictions.
(W) shows four bars • Install a shorter or straighter duct run. See the Installation Instructions for details.
during the drying
cycle or the display Partial blockage of the ductwork due to lint buildup or other foreign object.
shows d8O after • Ductwork should be checked/cleaned immediately. Dryer can be used in this condition, but
drying. drying times will be longer and energy consumption will increase.

The appliance has detected a restriction in the external dryer venting.

• If exhaust restrictions are sensed by the Flow Sense system, the indicator will remain on
for 2 hours after the end of the cycle. Opening the door or pressing the Power button will
turn off the display.
• This warning light is not a dryer failure and is not covered by the dryer warranty. Contact a
duct cleaning service to set up an appointment to have your exhaust system cleaned and
inspected.

The Flow Sense After clearing the restriction, the Flow Sense system requires multiple, consecutive
indicator (W) cycles to determine that the performance value has improved before the Flow Sense
remains active after indicator is reset.
clearing the • If the Flow Sense indicator remains active for more than five cycles after the restriction has
restriction in the been cleared, call for service.
venting.

Check filter indicator Lint filter not cleaned properly.

(K) is on during the • Remove the lint from the filter before every load. With the lint removed, hold the filter up
drying cycle. to a light to see if it is dirty or clogged. If it looks dirty, follow the cleaning instructions.
With some loads that produce high amounts of lint, it may be necessary to clean the filter
during the cycle.
56 TROUBLESHOOTING

Common
Wi-Fi
Problem Possible Cause & Solution

Trouble connecting The password for the Wi-Fi network was entered incorrectly.
appliance and
• Delete your home Wi-Fi network and begin the connection process again.
smartphone to Wi-Fi
network Mobile data for your smartphone is turned on.
• Turn off the Mobile data on your smartphone before connecting the appliance.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English letters and
numbers. (Do not use special characters.)

The router frequency is not 2.4 GHz.

• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and
connect the appliance to the wireless router. To check the router frequency, check with
your Internet service provider or the router manufacturer.

The appliance and the router are too far apart.

• If the appliance is too far from the router, the signal may be weak and the connection may
not be configured correctly. Move the router closer to the appliance or purchase and
install a Wi-Fi repeater.
LIMITED WARRANTY 57

LIMITED WARRANTY
USA

ENGLISH
TERMS AND CONDITIONS
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG ELECTRONICS (“LG”) TO RESOLVE DISPUTES BY BINDING ARBITRATION
INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND
JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING
DISPUTES” BELOW.
Should your LG Washer/Dryer (collectively “Product”) fail due to a defect in materials or workmanship
under normal and proper use, during the warranty period set forth below, LG will, at its option, repair or
replace the Product. This limited warranty is valid only to the original retail purchaser of the Product (“You”)
and applies only when purchased lawfully and used within the United States including U.S. Territories.

WASHER WARRANTY PERIOD

Direct Drive Motor (Stator or

Product Washer Drum
Rotor)

Parts (internal/ functional parts Parts Only: Ten (10) years from the Parts Only: Three (3) years from
only) and Labor: One (1) year from date of original retail purchase the date of original retail purchase
the date of original retail purchase You are responsible for any You are responsible for any
applicable labor cost. applicable labor cost.

DRYER WARRANTY PERIOD

Product Dryer Drum

Parts (internal/ functional parts only) and Labor: One Parts Only: Three (3) years from the date of original
(1) year from the date of original retail purchase retail purchase
You are responsible for any applicable labor cost.

• Replacement Products and parts are warranted for the remaining portion of the original limited
warranty period or ninety (90) days, whichever is greater.
• Replacement Products and parts may be new, reconditioned, refurbished, or otherwise factory
remanufactured.
• Replaced Product or part(s) will be the property of LG.
• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain
warranty service under this limited warranty. In the event of no proof of purchase, warranty start date
will be ninety (90) days from the manufacture date.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN
DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO CIRCUMSTANCES
SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL,
CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST
GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS, COST OF
REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS OF USE, OR ANY OTHER DAMAGES WHETHER
BASED IN CONTRACT, TORT, OR OTHERWISE. LG’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE
PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE
EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
58 LIMITED WARRANTY

THIS LIMITED WARRANTY DOES NOT COVER:

• Service trips to i) deliver, pick up, or install, or; educate how to operate the Product;, ii) correct wiring;, or
iii) correct unauthorized repairs, installations or disassembly of the Product.
• Damage or failure of the Product to perform during power failures and interrupted or inadequate
electrical service.
• Damage or failure of the Product caused by leaky or broken water pipes, frozen water pipes, restricted
drain lines, inadequate or interrupted water supply, or inadequate supply of air.
• Damage or failure of the Product resulting from operating the Product in a corrosive atmosphere, in an
unsuitable environment, or otherwise contrary to the Product owner’s manual.
• Damage or failure of the Product caused by accidents, pests and vermin, lightning, wind, fire, floods,
pandemics, acts of nature, or any other causes beyond the control of LG.
• Damage or failure of the Product resulting from misuse, abuse, improper installation, repair, or
maintenance, or service not approved by LG. Improper repair includes use of parts not authorized or
specified by LG. Improper installation or maintenance includes installation or maintenance contrary to
the Product’s owner’s manual.
• Damage or failure of the Product caused by unauthorized modification or alteration, any other property
damage or failure resulting from any water leakage where the Product is not properly installed in
accordance with the Product’s owner’s manual.
• Damage or failure of the Product caused by incorrect electrical current, voltage, or plumbing codes.
• Damage or failure of the Product caused by use of parts, accessories, components, consumable cleaning
products, any other products, or service that are not authorized by LG.
• Replacement of light bulbs, filters, fuses, or any other consumable parts.
• Damage or failure of the Product caused by transportation, storage, and/or handling, including
scratches, dents, chips, and/or other damage to the finish of your Product, unless such damage is
reported within one (1) week of delivery.
• Damage or missing items to any display, open box, refurbished, or discounted Product.
• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or similar disclaimer.
• Products with original serial numbers that have been removed, altered, or cannot be readily determined
at the discretion of LG.
• Increases in utility costs and additional utility expenses in any way associated with the Product.
• Any noises associated with normal operation.
• Products used for other than normal and proper household use, including, without limitation,
commercial or industrial use or, use in offices, and recreational facilities or vehicles, or as otherwise
outlined in the Product owner’s manual.
• Costs associated with removal and/or reinstallation of your Product.
• The removal and reinstallation of the Product if it is installed in an inaccessible location or is not installed
in accordance with the Product owner’s manual.
The cost of repair or replacement under the above excluded circumstances shall be borne by You.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION
Call 1-800-243-0000 and select the appropriate option from the menu.
Or visit our website at http://www.lg.com
Or by mail: LG Electronics, P.O. Box 240007, Huntsville, AL 35813 ATTN: Customer Service

PROCEDURE FOR RESOLVING DISPUTES:

ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED
WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND
NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG ARE EACH
WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
LIMITED WARRANTY 59

Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its
parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,
predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include
any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,
regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or

ENGLISH
relating in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG
Electronics, USA, Inc. Attn: Legal Department-Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632.
You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The
notice must provide your name, address, and telephone number; identify the product that is the subject of
the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to
resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during
the 30 day period after sending written notice to LG, you and LG agree to resolve any claims between us
only by binding arbitration on an individual basis, unless you opt out as provided below. Any dispute
between you and LG shall not be combined or consolidated with a dispute involving any other person’s or
entity’s product or claim. More specifically, without limitation of the foregoing, any dispute between you
and LG shall not under any circumstances proceed as part of a class or representative action. Instead of
arbitration, either party may bring an individual action in small claims court, but that small claims court
action may not be brought on a class or representative basis.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be administered by the American Arbitration Association
(“AAA”) and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that
are in effect at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the
procedures set forth in this section. The AAA Rules are available online at www.adr.org/consumer. Send a
copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in the manner
described in the AAA Rules. You must also send a copy of your written demand to LG at LG Electronics,
USA, Inc. Attn: Legal Department-Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. If there is a
conflict between the AAA Rules and the rules set forth in this section, the rules set forth in this section will
govern. This arbitration provision is governed by the Federal Arbitration Act. Judgment may be entered on
the arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide,
except that issues relating to the scope and enforceability of the arbitration provision and to the
arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this
provision.
Governing Law. The law of the state of your residence shall govern this Limited Warranty and any
disputes between us except to the extent that such law is preempted by or inconsistent with applicable
federal law.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand
for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than $25,000
in damages, in which case the payment of these fees will be governed by the AAA Rules. Except as
otherwise provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any
arbitration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in the
arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering
factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the
foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator
can award them to the same extent that a court would. If the arbitrator finds either the substance of your
claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by
the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees will
be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies previously
disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as otherwise
provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails
in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration
conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic
hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the
right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a
60 LIMITED WARRANTY

location within the federal judicial district in which you reside unless we both agree to another location or
we agree to a telephonic arbitration.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no
later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by
either: (i) sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out” or (ii) calling 1-
800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address;
(b) the date on which the product was purchased; (c) the product model name or model number; and (d)
the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://
www.lg.com/us/support/repair-service/schedule-repair-continued and clicking on “Find My Model & Serial
Number”).
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail
or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any
way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and
do not opt out, then you accept all terms and conditions of the arbitration provision described above.
Memo 61
62 Memo
Memo 63
LG Customer Information Center

For inquiries or comments,

visit www.lg.com or call:
1-800-243-0000 U.S.A.

1-888-542-2623 CANADA

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www.lg.com