Define Marketing

Throughout time, the definition and viewpoints of marketing have expanded considerably,
indicating a substantial evolution of the concept. A significant business opportunity can be created
by recognizing and satisfying social or private needs or wants, according to the American Marketing
Association and Chartered Institute of Marketing (AMA, 2013). In addition, it is a managerial
procedure accountable for foreseeing and profitably meeting customers’ needs (CIM, 2015).
Furthermore, it is also a set of organizations or institutions, and a societal process of creating,
developing, communicating, promoting, delivering, providing, distributing, and trading offerings or
goods and services that are valuable to the customers, clients, partners, stakeholders, and the
public. Ensuring that the products and services are accessible to consumers in general is one of the
goals of marketing, as well as to know and understand the customers’ demands so that the products
or services will fulfill, fit, and benefit them.

Additionally, according to Kotler (1999), the scope of marketing extends beyond products
and services; one can market people, places, properties, information, ideas, experiences, events,
and organizations. Moreover, exceeding customers’ expectations consistently is the key to
successful and more effective marketing. Customers will be merely satisfied if their expectations are
met; they will be delighted if they are exceeded. In which can result to the of increase of the
probability of remaining, keeping, and growing customers.

A variety of strategies or ideologies used to market a good or service are included in the
broad phrase "concepts of marketing." Production, Product, Selling, Marketing, and Societal are the
five primary marketing concepts. First, the production concept - basically, the idea of mass
manufacturing suggests that consumers like goods and services that are readily accessible and
reasonably priced. Secondly, the product concept highlights that consumers give priority to a
product's features, benefits, and quality. Instead of only looking for the best deal, consumers who
are focused on products also look for innovation and distinctiveness. Third, the selling concept is
predicated on the idea that consumers need to be actively convinced to buy a sufficient amount of a
good or service before they purchase. Fourth, the marketing concept, which is supported by four
pillars: profitability, target market, customer demands, and integrated marketing. It requires an
external perspective that emphasizes meeting consumer needs as a means of generating revenue.
Fifth, according to the social marketing concept, an organization's job is to ascertain the
requirements, preferences, and interests of its target markets and then outperform rivals in
delivering the desired satisfactions. It also maintains that everything must be done in a way that
protects or improves society's and consumers' well-being, ensuring that no harm is done to any of
them. Companies make use of these five (Kotler & Keller, 2016)

To further understand the marketing function, we need to understand the concept of

marketing in human consumption. This concept focuses on the needs, wants, and demands of
consumers; Needs are the fundamental needs for human survival and well-being. They include
things like air, food, drink, clothes, and shelter and are essential for sustaining life. In addition,
humans require entertainment, education, and other psychological and social necessities. Wants
are preferences or desires for particular things or experiences that can meet human needs. They
are influenced by society, culture, and personal tastes. Although they are not necessary for survival,
wants improve life satisfaction and quality of life. Demands are desires for particular goods or
services that are supported by the capacity to pay for them. Not every consumer of a good or
service will be able to afford it. Demand includes both the financial resources and the willingness to
make a purchase. (Kotler & Keller, 2016)

Understanding and satisfying consumer demands while turning a profit is the foundation of
marketing significance. By customizing products and services, marketing fosters consumer
satisfaction and loyalty, which in turn promotes business expansion and increased revenue. It also
aids in brand development and helps companies distinguish their businesses from competitors.
Marketing expands markets, encourage innovation, and build relationship with stakeholders. The
focus on the customer, the strategic approach, and the external viewpoint are what distinguish
marketing. Marketing puts a higher priority on revenue creation and brand building than finance,
which manages costs. Overall, marketing encourages innovation, creates lasting connections, and
shapes consumer experiences that drive business success.

Defining Marketing Communication

Marketing communications of an organization is a complex of measures, techniques, and
methods by which information about goods, services or brand of the company reaches its users.
According to Philip Kotler and Kevin Keller (2016), marketing communications is "the means by
which firms attempt to inform, persuade and remind their customers - directly and indirectly - of
products and brands they sell.” Communications represent the voice of the company and its brands;
they are the means by which the company can establish a dialog and build a relationship." In a
sense, marketing communications are about all the ways companies try to tell us about their
products and convince us to purchase their products. This could be through medium and platforms
like ads, social media posts, emails, or even through sponsorships and events. For example, when
we see our favorite social media influencer promotes a product in their content, that's marketing
communication. They're not just showing off the product, they're also trying to persuade us to try it
out, often by showcasing its benefits or how it fits into their lifestyle.
Moreover, according to Richard Varey (2002), marketing communication is like a coin – it
has two sides. First, there is "The offer" (expression). One aspect of marketing communication is
informing target customers’ groups about the company and its products in an effective and efficient
manner. The second component of marketing communication tasks is "The Inquiry" (impression),
which focuses on finding out about the values and interests of others and relating it to the interests
of the people working in the business. It implies that certain tasks or processes need to occur before
advocating for the promotion of a product and its potential to meet customer needs. These
preliminary actions might include market research, product development, understanding customer
preferences, analyzing competitors, and establishing a value proposition. Through the completion of
these procedures in advance, marketers may ensure that their promotional efforts are more relevant
to the target customers and, thus, increase the chances of successfully promoting the product.

Defining Marketing Research

According to American Marketing Association, marketing research is the systematic
gathering, recording, and analyzing of data about problems relating to the marketing of goods and
services. People and their dynamic emotions and behaviors are the focus of marketing research,
which are impacted by a myriad of subjective factors. Finding out what consumers want to buy—
rather than just what you want to offer them—requires conducting marketing research, which
involves gathering information and viewpoints in an orderly and objective manner. Selling goods or
services that consumers do not desire is not feasible. Learning what consumers want, and how to
present it in an eye-catching way, drives the need for marketing research.

Marketing research organizes and focuses on marketing information. Its purpose is to

ensure that such information is timely and permits entrepreneurs to reduce business risks, spot
current and upcoming problems in the current market, identify sales opportunities, and develop
plans of action. Marketing research process consist of six stages, these six steps in the marketing
research process were not created by a single person; rather, several researchers and specialists in
the fields of marketing and market research have developed and improved them over time. These
stages are, Stage 1: Problem definition, Stage 2: Research approach developed, Stage 3: Research
design developed, Stage 4: Fieldwork or data collection, Stage 5: Data integrity and analysis, Stage
6: Communicating research findings. These stages serve as a systematic framework for conducting
marketing research, allowing researchers to effectively plan, execute, and utilize research findings
to inform marketing strategies and decision-making (Kotler & Keller, 2016).

In conducting research, researchers have the option to collect primary, secondary, or both
types of data through the use of research methodologies. Primary data are those that were
recently collected for a particular purpose or project. Researchers use and examine data from
primary research sources when conducting secondary research. In Marketing, marketers collect
primary data in five main ways: through observational research, focus groups research, survey
research, behavioral research, and experimental research. While secondary research is a method
of synthesizing or summarizing information and works of literature that have already been collected
and published by others. (Kotler & Keller, 2016)

The significance of marketing research lies in its ability to provide valuable insights into
consumer behavior, preferences, and market trends. Businesses can efficiently meet consumer
needs by customizing their products, services, and marketing initiatives through the methodical
collection and analysis of data. Companies can use this information to make well-informed decisions
about innovation and expansion by identifying market opportunities and hazards. What
distinguishes marketing research from other research is that marketing research is applied in
real-world settings and influences choices about distribution, price, promotion, and product
development. Marketing research builds strategies that improve competitiveness and long-term
success in the marketplace by measuring effectiveness and fostering innovation.

Types and Approaches in Marketing

Product marketing is the process of increasing a product's visibility and desire among
customers. It entails several processes, from choosing how to market and position the product to
introducing it to the intended market. Making sure that consumers and marketers both recognize the
worth of the product is the aim to create demand and increase sales. Product marketing does,
however, have its limitations. It cannot make up for a poor product's design or flaws, nor can it
pressure customers to purchase unnecessary items. Notwithstanding these drawbacks, product
promotion is crucial for companies. It helps businesses to establish more direct connections with
consumers, better comprehend their wants, and create goods that satisfy those demands.
Additionally, its advantage is that it ensures the products' long-term success by keeping them
current and in demand and by promoting departmental collaboration for more efficient operations.
(Indeed, 2023)

Promoting and selling intangible services as opposed to physical products is known as

service marketing. It entails informing consumers about the advantages and worth of services
while highlighting results and experiences. However, because services are intangible, they present
marketing obstacles, including inconsistency in quality and difficulty evaluating before purchase.
Service marketing is important for fostering relationships, generating revenue growth, getting a
competitive edge, and generating pleasant customer experiences despite these obstacles. Its main
goals are to differentiate offerings in the market, build customer loyalty, and comprehend and satisfy
consumer wants. Ultimately, successful service marketing is essential to attracting potential
customers and keeping existing ones, which helps service-based companies succeed. (Indeed,
2023)

A good example would be a cleaning business that provides residential cleaning services.
The benefits of having a tidy and organized house, the assurance of a clean-living environment, and
the idea that hiring professionals to clean would be the key points of emphasis for this company's
service marketing. Effective marketing would feature before-and-after pictures of clean homes and
heartfelt testimonies from satisfied customers, even though the service is ethereal, and clients
cannot physically see or touch it beforehand.

Instead of focusing only on one-time sales, relationship marketing aims to create long-
lasting relationships with customers. It focuses on identifying and satisfying consumers’ needs to
encourage repeat business. To foster loyalty and trust, this strategy uses constant communication
and personalized experiences. But it requires a lot of resources and depends on customers who are
willing to build relationships. Yet, the benefits are substantial: loyal consumers often remain longer,
make larger purchases, and have the potential to recommend the brand. Relationships are the key
to a company's competitive advantage and valuable information into the preferences and behaviors
of its customers.

An example of relationship marketing in action is when a business actively seeks out

feedback from customers and applies it to improve its products and services. For example, a
software company may ask users to provide feedback regarding their current system. The business
may implement updates or enhancements in response to these comments in order to fix any
problems or offer new features that consumers have asked for. Customers are made to feel valued
and heard by the company when they see that they have their voices heard. Customers will feel
valued and appreciated as a result, which can increase trust and loyalty. Customers might be more
likely to stick with the company as a result, resulting in a long-term collaboration and continuous
support for the enterprise.

Types and Approaches in Marketing Communication

Advertising is a communication tool used to reach out to consumers of a product or
service. As defined by the Advertising Association of the UK, advertisements are messages that are
paid for by the senders and are meant to inform or persuade those who receive them. Even though
some people may not be aware of it, advertising is prevalent everywhere. Today's advertising
makes use of every medium available to spread its message. This is accomplished through a
variety of media, including radio, print (newspapers, magazines, journals, etc.), the internet, press,
hoardings, mailers, contests, sponsorships, posters, clothing, events, colors, noises, and even live
persons (endorsements). Its strength lies in its capacity to spread brand awareness and influence
consumer decisions by reaching a large audience through a variety of media. In addition,
companies may connect with consumers on an emotional level and create enduring relationships
through artistic expression in advertising. However, there are weaknesses to advertising that can
reduce its efficacy, like excessive expenses, clutter in ads, and doubts about credibility.

An organization can develop, manage, and preserve connections with its publics by using a
combination of marketing and communication techniques known as public relations (PR). It is the
process of putting communication plans into action to educate different audiences on the operations
and goods of a company, including staff members, shareholders, clients, communities, and
business partners. There are other names for it, such as "internal communications" or "corporate
communications." The importance of public relations lies in its ability to help businesses increase
the value of their brands. It is a type of advertising that gives the media up-to-date news information.
Press releases are disseminated to various media channels, and it is imperative that the appropriate
journalists receive them at the appropriate time. This single action has the potential to greatly impact
your business and improve your company's reputation.
The promotion of companies to interact with potential consumers online and through other
digital media is known as online, or digital marketing. This covers text and multimedia messaging
as well as social media, web-based, email, and other marketing channels. Digital marketing is, in
essence, any marketing campaign that uses digital communication. Any kind of marketing can
support the growth of your company. But because digital platforms are so easily available, digital
marketing has grown in significance. There are numerous ways to leverage digital marketing
strategies to connect with your target audience, including text messaging and social networking.
Furthermore, digital marketing is an affordable marketing strategy for small firms due to its low
upfront costs.

Social media marketing is the process of using social media platforms—where people
create social networks and exchange information—to enhance a business's online visibility, boost
sales, and improve website traffic. It includes built-in data analytics capabilities that enable
marketers to monitor the effectiveness of their campaigns and find new opportunities for
engagement, in addition to giving businesses a means to interact with their current clientele and
attract new ones. In addition, connectivity, interaction, and consumer data are the three main
marketing domains where social media excels, and this is what gives it its power. Through the
promotion of content that encourages interaction and the extraction of personal information that
helps messaging connect with users, social media marketing has completely changed how
companies may impact consumer behavior.

Types of Marketing Research

As the name implies, the objective of exploratory research is only to investigate research
issues; it is not meant to provide definitive answers to problems that already exist. Typically, this
kind of research is done to investigate an issue that is yet unclear. Exploratory research is carried
out to ascertain the nature of the problem; it is not meant to offer definitive evidence, but rather to
deepen our awareness of the issue. In order to answer questions like what, why, and how,
exploratory studies are frequently carried out using interpretive research methods. However, the
researcher conducting the exploratory research should be prepared to change direction in response
to new information and insights (Saunders, Lewis, & Thornhill, 2012).

Furthermore, exploratory research design merely explores the study issue at different
depths rather than trying to offer definitive solutions to the research questions. According to a
statement, "exploratory research is the preliminary study that serves as the foundation for more
conclusive research." Even choosing the research design, sample strategy, and data collection
technique might be aided by it (Singh, 2007). "Tackling new problems on which little or no previous
research has been done" is the hallmark of exploratory research (Brown, 2006).

A methodological approach called descriptive research aims to describe the features of an

event or subject that is being studied. This approach offers a comprehensive and in-depth
description that facilitates comprehension, classification, and interpretation of the topic. For
example, In business, a market research survey aiming to describe consumer preferences would be
a descriptive study. Descriptive research is important because it can give an overview of a
phenomenon, including its current status, while also providing insightful information and laying the
groundwork for further research. The ability to provide an uncomplicated portrayal of a situation or
phenomena, ease the recognition of patterns or trends, and function as a helpful springboard for
more in-depth studies are further benefits of descriptive research. Furthermore, descriptive research
can help generate hypotheses and direct the creation of research topics for further investigations
(Singh, 2024).

Analytical or explanatory studies are other names for causal research. It explores the basic
relationships between two or more variables that are cause and effect. Usually, researchers watch
how modifications to one variable impact a related variable. Researchers can gain important
insights into the mechanisms behind the events they are studying by analyzing these correlations.
Causal research design is generally used by organizations to identify, ascertain, and investigate the
effects of changes in the market and within the company. A causal study approach can be used to
assess how particular modifications affect current practices, standards, and other aspects of society
(Dovetail, 2023).

Moreover, the significance of causal research is that it allows market researchers to predict
hypothetical occurrences and outcomes while enhancing existing strategies. For instance, In
business, A few months after a company launches a new advertisement in a particular area,
Business X observes a 7% increase in sales revenue. To compare sales statistics over the same
period, the company can run the same advertisement in random places. This will assist the
business in figuring out whether the advertisement increased sales. Should sales rise in these
arbitrarily chosen areas, the company may deduce that there is a causal relationship between
advertising campaigns and sales.

Approaches in Marketing Research

In the social sciences, quantitative approach is the most used research framework. By
examining numerical patterns, a collection of methods, approaches, and presumptions are
employed to investigate psychological, social, and economic phenomena. Its strength lies in its
ability to provide precise measurements, test hypotheses rigorously, and establish causal
relationships. Numerous numerical data are gathered in quantitative research. Certain numerical
data, like personal income, are inherently quantitative, but in other instances, the mathematical
structure is imposed (e.g., "On a scale from 1 to 10, how depressed did you feel last week?").
Researchers can perform basic to highly complex statistical analyses using quantitative data
collection, such as aggregating data (averages, percentages), demonstrating relationships between
the data (e.g., "Students with lower grade point averages tend to score lower on a depression
scale"), or comparing aggregated data (e.g., the USA has a higher gross domestic product than
Spain). In contrast to qualitative research, quantitative research employs techniques including
experiments, systematic observations, and questionnaires. (Coghlan & Brydon, 2014). However, its
weakness is that it may overlook important contextual factors and fail to capture the complexity of
human experiences. In addition, the reliance on structured instruments and predetermined variables
may limit the exploration of unexpected phenomena or novel insights.

A qualitative approach is a systematic subjective approach used to describe life

experiences and give them meaning. Its strength lies in its ability to capture rich, nuanced data
through methods such as interviews, observations, and content analysis. Creswell (2012) asserts
that qualitative research serves as a tool for examining and interpreting the significance that people
or groups attach to a human social issue. Emerging questions are part of the research process.
protocols; gathering information in the participants' environment; assessing the information
inductively, progressing from specifics to broad principles; and producing interpretations of the
data's significance. In addition, qualitative methods are divided into five types, there is
phenomenological research, grounded theory, ethnography, case study and narrative research.
Narratives and/or open-ended observations are gathered and analyzed using techniques including
focus groups, interviews, and ethnographies. However, its weakness is that it can be time-
consuming and resource intensive. The subjective interpretation of data may also lead to issues
with reliability and generalizability, as findings are often context-bound and may not be easily
transferable to other settings.

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