Managerial Skills

TakashashilaMahavidhyalaya, Amravati

Department of commerce & Management

Class : BBA – Part - II ( Semester - IV ) BACKLOG
Subject :MANAGERIAL SKILLS
Important Instructions:-
Time : 1 Hour Maximum Marks : 80
Roll No.____________________________ Enrolment No. : ______________________

College Code : ______________________ Centre Code :
Note :— 1) All 40 MCQ questions are compulsory.

2) Every question carries 2 marks.
MULTIPLE CHOICE QUESTION

1. Management functions include ________
a) planning & organizing
b) directing
c) controlling
d) All of the above
2. Managerial skills involves _____
a) technical skills
b) human skills
c) conceptual skills
d) all of the above

3. Managers with good __________ are able to get the best out of their people.
a) human skills
b) conceptual skills
c) technical skills
d) visual skills
4. Technical skills include _______________.
a) knowledge of and efficiency in a certain specialized field
b) knowledge of and proficiency in a certain specialized field
c) knowledge of and interest in a general field of endeavor
d) skill in and proficiency in a certain specialized field
5. The ability to work well with other people, both individually and in a group, use
________________.
a) technical skills
b) behavioral skills
c) planning skills
d) human skills
6. An individual who initiates, creates and manages a new business can be called
_____________.
a) A leader
b) A manager
c) An entrepreneur
d) A professional
7. Which of the following are the qualities of successful entrepreneurs?
a) They are confident.
b) They take responsibility for their actions.
c) They work hard
d) All of the above
8. The one who simply adopts a successful innovation introduced by other entrepreneurs is
a) Immitative Entrepreneur
b) Drone Entrepreneur
c) Fabian Entrepreneur
d) Aggressive Entrepreneur
9. Entrepreneur who refuses to adopt new innovations even at the cost of reduced returns is
a) Aggressive Entrepreneur
b) Immitative Entrepreneur
c) Drone Entrepreneur
d) Fabian Entrepreneur
10. An entrepreneur who keeps himself updated with his business , the market and economic
conditions and introduces revolutionary ideas is
a) Empirical Entrepreneur
b) Rational Entrepreneur
c) Cognitive Entrepreneur
d) None of the above

11. -------- is the act of increasing the knowledge and skills of an employee for doing a job.
a) Training
b) Induction
c) Placement
d) Orientation
12. What is Negotiation?
a) Negotiation can be defined as a basic means of getting what you want from others.
b) It is back-and-forth communication designed to reach an agreement
c) Negotiation is a method by which people settle differences. It is a process by which

compromise or agreement is reached while avoiding argument and dispute.
d) All of the above
13. The favored technique for resolving conflict is
a) Negotiating
b) Conciliation
c) Removal of participants
d) Not entertaining them
14. The final aim of negotiation is to:
a) implement an agreement between two parties
b) win at all cost
c) reach an agreement
d) end a dispute
15. Negotiation strategy is partly concerned with:
a) prolonging the length of the negotiation
b) searching for a common goal
c) avoiding failure
d) ending the discussion
16. One’s negotiation objective should be:
a) personal
b) realistic
c) social
d) ideal
17. In negotiations, the interpretation of a cue requires skill because it may be:
a) verbal
b) intentional
c) behavioural
d) ambiguous
18. Interpersonal communication –
a) Entails communication with another person
b) Denotes communication within one’s self that necessarily involves the processes of
thinking and feeling
c) Is a process in which individuals connect with themselves either consciously or

subconsciously
d) All of the Above
19. In order to understand verbal and nonverbal communication which of the following things
should we do ?
a) Accept cultural differences
b) Studying your own culture
c) Learn about other cultures
d) All of the above
20. Another name for interpersonal communication is:
a) mass communication
b) face to face public communication
c) dyadic communication
d) virtual reality
21. Human relation approach refers to __________
a) An approach in which workers are facilitated with humanity at the workplace.
b) A shared teamwork between the employee and the employer for solving problematic
issues.
c) Forming a group of people on the work front so as to inspire them to work collectively
for the company's growth in terms of social, economic, and psychological productivity.
d) None of the above
22. Developing characteristics of people are needed to run business in __________.
a) Short term
b) Medium term
c) Long term
d) All of the above
23. A manager’s success is typically _______________.
a) dependent on how hard the manager works
b) how closely the manager supervises the employees
c) based on how skilled the manager is at the technical elements of the job
d) dependent on others’ work performance
24. Managers often ______________.
a) go by the rules established by the organization and are not allowed to make their own
decision
b) change their career path during their work life
c) have an opportunity to think creatively and use their imagination
d) have to depend on their employees for guidance in dealing with a superior

25. Which of the following skills are more important at lower levels of management, as these
managers are dealing directly with employees doing the organization’s work?
a) human
b) technical
c) conceptual
d) empirical
26. Which term best describes the process of obtaining, deploying, and utilizing a variety of
essential resources to contribute to an organization’s success?
a) planning
b) organizing
c) staffing
d) management
Ans d) management
27. Which title is given to an individual who is in charge of and coordinates the activities of a
group of employees engaged in related activities within a unit of an organization?
a) manager
b) employee
c) vender
d) contractor
Ans A) manager
28. A manager who possesses knowledge of the processes, equipment, and potential problems of
an industry would possess what type of managerial skill?
a) technical
b) administrative
c) interpersonal
d) organizational
Ans A) technical
29. Which of the following characterize a manager as being effective?
a) They use a minimum amount of resources for the amount of outputs produced.
b) They devote a large amount of time to planning.
c) They achieve their goals.
d) They interview, select, and train people who are most suitable to fill open jobs.
Ans C) They achieve their goals.
30. Communication is a part of ________ skills.

a) soft
b) hard
c) rough
d) short
Ans (A) soft
31. _________ refers to all these factors that disrupt the communication.
a) nonsense
b) noise
c) nowhere
d) nobody
Ans B noise

32. Our dress code is an example of _____________ communication.
a) verbal
b) nonverbal
c) written
d) spoken
Ans B ) nonverbal
33. Espirit de corps means________

a) union is strength.
b) service is our motto.
c) buyer beware.
d) product is our strength.
ANSWER: A union is strength.
34. Control system of an organisation has no influence over the _____________.
a) internal environment.
b) external environment.
c) customers.
d) government.
ANSWER: B external environment.
35. Strategic planning is _________
a) long term planning.

b) medium term planning.
c) short term planning.
d) annual planning.
ANSWER: A long term planning.

36. A chronological sequence of steps to be undertaken to enforce a policy and to attain an
objective is known as ___________.
a) objective.
b) strategies.
c) procedures.
d) rules.
ANSWER: C procedures.
37. ____________ is the harmonising or synchronising of individual efforts with the purpose
of achieving group goals.
a) coordination
b) control.
c) decision making.
d) delegation.
ANSWER: A coordination
38. __________ is an obligation to perform certain functions and achieve certain results.
a) responsibility.
b) decentralisation.
c) centralisation.
d) delegation.
ANSWER: A responsibility.
39. Which type of organization gives importance to people and their relationships?
a) formal organization.
b) informal organization.
c) business or organisation.
d) strategic organization.
ANSWER: B informal organization.
40. Which organisational relationship gives a greater job satisfaction and results in maximum
production?
a) formal organization.
b) informal organization.
c) business or organisation.
d) strategic organization.
ANSWER: B informal organization.

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TakashashilaMahavidhyalaya, Amravati

Department of commerce & Management

Roll No.____________________________ Enrolment No. : ______________________

College Code : ______________________ Centre Code :

Note :— 1) All 40 MCQ questions are compulsory.

MULTIPLE CHOICE QUESTION

a) planning & organizing

d) All of the above

2. Managerial skills involves _____

d) all of the above

4. Technical skills include _______________.

a) knowledge of and efficiency in a certain specialized field

b) knowledge of and proficiency in a certain specialized field

c) knowledge of and interest in a general field of endeavor

d) skill in and proficiency in a certain specialized field

a) They are confident.

b) They take responsibility for their actions.

c) They work hard

d) All of the above

d) None of the above

12. What is Negotiation?

b) It is back-and-forth communication designed to reach an agreement

c) Negotiation is a method by which people settle differences. It is a process by which

d) All of the above

13. The favored technique for resolving conflict is

d) Not entertaining them

14. The final aim of negotiation is to:

a) implement an agreement between two parties

b) win at all cost

a) prolonging the length of the negotiation

b) searching for a common goal

d) ending the discussion

16. One’s negotiation objective should be:

18. Interpersonal communication –

a) Entails communication with another person

c) Is a process in which individuals connect with themselves either consciously or

a) Accept cultural differences

b) Studying your own culture

c) Learn about other cultures

d) All of the above

20. Another name for interpersonal communication is:

b) face to face public communication

21. Human relation approach refers to __________

a) An approach in which workers are facilitated with humanity at the workplace.

22. Developing characteristics of people are needed to run business in __________.

d) All of the above

23. A manager’s success is typically _______________.

a) dependent on how hard the manager works

b) how closely the manager supervises the employees

d) dependent on others’ work performance

24. Managers often ______________.

b) change their career path during their work life

c) have an opportunity to think creatively and use their imagination

d) have to depend on their employees for guidance in dealing with a superior

29. Which of the following characterize a manager as being effective?

b) They devote a large amount of time to planning.

c) They achieve their goals.

Ans C) They achieve their goals.

30. Communication is a part of ________ skills.

33. Espirit de corps means________

Roll No.______ Enrolment No. :