For more information on how to use the phone, please go to www.alcatelmobile.

com and download the

complete user manual. The website will also provide you with answers to frequently asked questions, let
you upgrade the software via Mobile Upgrade, and so much more.
Note:
This is a user manual for Alcatel 1SE 5030D / 5030F.
Help
Table of Contents
The following resources will provide you with answers to more FAQs
along with additional software, and service information. Safety and use...................................................................... 6
Consulting FAQ Radio waves........................................................................ 14
Go to
Licences................................................................................ 20
https://www.alcatelmobile.com/support/
Updating your phone’s software General information.......................................................... 22
Update through the System update menu on your device. 1 Your mobile.................................................................27
To download the software update tool onto your PC, go to 1.1 Keys and connectors.......................................27
https://www.alcatelmobile.com/support/software-drivers/
1.2 Getting started.................................................31
Finding your IMEI
You can find your International Mobile Equipment Identity (IMEI) on the
1.3 Home screen.....................................................34
packaging materials. Alternatively, go to Settings > About phone on your 2 Text input....................................................................44
phone.
2.1 Using the onscreen keyboard.......................44
Obtaining warranty service
First follow the advice in this guide. Then check hotlines and repair centre 2.2 Text editing........................................................46
information through 3 Phone, Call logs and Contacts................................ 47
https://www.alcatelmobile.com/contact-us/
3.1 Phone.................................................................47
Viewing legal information
On the phone, go to Settings > About phone > Legal information.
3.2 Call logs..............................................................52
Using ONETOUCH Cloud 3.3 Contacts.............................................................53
Open Support Centre, then touch More info. For an online User Centre 4 Messages.....................................................................59
tutorial (may not be available in all areas), go to
4.1 Write a new message.....................................59
https://www.alcatelmobile.com/support/faq/
Using other alcatel apps 4.2 Manage messages...........................................61
Go to 5 Multimedia applications.......................................... 62
https://www.alcatelmobile.com/support/app-services/ 5.1 Camera...............................................................62
5.2 Gallery................................................................68
1 2
5.3 Music..................................................................76 9.2 Connected devices .........................................96
6 Calendar, Clock, and Calculator............................. 77 9.3 Apps & notifications.......................................98
6.1 Calendar.............................................................77 9.4 Battery................................................................99
6.2 Clock...................................................................79 9.5 Display................................................................99
6.3 Calculator...........................................................82 9.6 Scheduled power on/off................................99
7 Others..........................................................................83 9.7 Sound.................................................................99
7.1 Kids Mode.........................................................83 9.8 Storage............................................................ 100
7.2 Support Centre.................................................84 9.9 Privacy............................................................. 101
7.3 Other applications ..........................................85 9.10 Location.......................................................... 101
8 Google applications.................................................. 86 9.11 Security........................................................... 101
8.1 Google................................................................86 9.12 Accounts......................................................... 102
8.2 Gmail...................................................................86 9.13 Accessibility.................................................... 103
8.3 Maps...................................................................87 9.14 Smart controls............................................... 103
8.4 YouTube..............................................................87 9.15 Digital Wellbeing & parental controls...... 103
8.5 Drive...................................................................87 9.16 Google............................................................. 103
8.6 Play Movies & TV............................................88 9.17 System............................................................. 104
8.7 Play Store...........................................................88 9.18 About phone.................................................. 105
8.8 Duo.....................................................................88 10 Making the most of your phone......................... 107
8.9 Photos................................................................88 10.1 FOTA Upgrade............................................... 107
8.10 Keep notes........................................................89 11 Accessories.............................................................. 108
8.11 Google Assistant..............................................89 12 Warranty................................................................... 109
8.12 Files.....................................................................90 13 Troubleshooting...................................................... 112
9 Settings........................................................................91 14 Specifications.......................................................... 121
9.1 Network & internet.........................................91
3 4
Safety and use................................
We recommend that you read this chapter carefully
before using your phone. The manufacturer disclaims
any liability for damage, which may result as a
consequence of improper use or use contrary to the
instructions contained herein.
• TRAFFIC SAFETY:
This product meets applicable national Given that studies show that using a phone while
SAR limits of 2.0 W/kg. The specific driving a vehicle constitutes a real risk, even when the
maximum SAR values can be found in hands-free kit is used (car kit, headset, etc.), drivers are
the Radio waves section. requested to refrain from using their phone when the
vehicle is not parked.
www.sar-tick.com When carrying the product or using it
while worn on your body, either use an When driving, do not use your phone and headset to
approved accessory such as a holster or listen to music or to the radio. Using a headset can be
otherwise maintain a distance of 5 mm dangerous and is forbidden in some areas.
from the body to ensure compliance When switched on, your phone emits electromagnetic
with RF exposure requirements. Note waves that can interfere with the vehicle’s electronic
that the product may be transmitting systems such as ABS anti-lock brakes or airbags. To
even if you are not making a phone call. ensure that there is no problem:
- Do not place your phone on top of the dashboard or
PROTECT YOUR HEARING within an airbag deployment area;
To prevent possible hearing damage, do not
- Check with your car dealer or the car manufacturer to
listen at high volume levels for long periods. make sure that the dashboard is adequately shielded
Exercise caution when holding your phone near from phone RF energy.
your ear while the loudspeaker is in use.
5 6
• CONDITIONS OF USE: allergic reaction.
You are advised to switch off the phone from time to If your phone is a unibody device, the back cover and
time to optimise its performance. battery are not removable. If you disassemble your
Switch the phone off before boarding an aircraft. phone the warranty will not apply. Disassembling the
phone may damage the battery, and may cause leakage
Switch the phone off when you are in healthcare
of substances that could create an allergic reaction.
facilities, except in designated areas. As with many
other types of equipment now in regular use, phones Always handle your phone with care and keep it in a clean
can interfere with other electrical or electronic devices, and dust-free place.
or equipment using radio frequency. Do not allow your phone to be exposed to adverse
Switch the phone off when you are near gas or weather or environmental conditions (moisture,
flammable liquids. Strictly obey all signs and instructions humidity, rain, infiltration of liquids, dust, sea air,
posted in a fuel depot, petrol station, or chemical plant, etc.). The manufacturer’s recommended operating
or in any potentially explosive atmosphere. temperature range is 0°C (32°F) to 40°C (104°F).
When the phone is switched on, it should be kept At over 40°C (104°F) the legibility of the phone’s
at least 15 cm from any medical device such as a display may be impaired, though this is temporary and
pacemaker, a hearing aid, or an insulin pump, etc. If you not serious.
have a medical device fitted, you should hold the phone Do not open, dismantle, or attempt to repair your phone
against the ear that is furthest away from the device. yourself.
To avoid hearing impairment, pick up the call before Do not drop, throw, or bend your phone.
holding your phone to your ear. Also move the phone away To avoid injury, do not use the phone if the glass screen
from your ear while using the "hands-free" mode because is damaged, cracked or broken.
the amplified volume might cause hearing damage. Do not paint it.
Do not let children use the phone and/or play with the Use only batteries, battery chargers, and accessories
phone and accessories without supervision. which are recommended by TCL Communication Ltd.
If your phone has a removable cover, note that your and its affiliates and which are compatible with your
phone may contain substances that could create an phone model. TCL Communication Ltd. and its affiliates
7 8
disclaim any liability for damage caused by the use of - If your hands, wrists, or arms become tired or sore
other chargers or batteries. while playing, stop and rest for several hours before
Remember to make backup copies or keep a written playing again.
record of all important information stored on your - If you continue to have sore hands, wrists, or arms
phone. during or after playing, stop the game and see a
Some people may suffer epileptic seizures or blackouts doctor.
when exposed to flashing lights, or when playing video When you play games on your phone, you may
games. These seizures or blackouts may occur even if a experience occasional discomfort in your hands, arms,
person has never experienced them before. If you have shoulders, neck, or other parts of your body. Follow the
experienced seizures or blackouts, or if you have a family instructions to avoid problems such as tendinitis, carpal
history of such occurrences, please consult your doctor tunnel syndrome, or other musculoskeletal disorders.
before playing video games on your phone or enabling a • PRIVACY:
flashing-lights feature on your phone.
Please note that you must respect the laws and
Parents should monitor their children’s use of video regulations in force in your jurisdiction or other
games or other features that incorporate flashing jurisdiction(s) where you will use your phone regarding
lights on the phones. All persons should discontinue taking photographs and recording sounds with your
use and consult a doctor if any of the following phone. Pursuant to such laws and regulations, it may
symptoms occur: convulsion, eye or muscle twitching, be strictly forbidden to take photographs and/or to
loss of awareness, involuntary movements, or record the voices of other people or any of their
disorientation. To limit the likelihood of such symptoms, personal attributes, and reproduce or distribute them,
please take the following safety precautions: as this may be considered to be an invasion of privacy.
- Do not play or use a flashing-lights feature if you are It is the user's sole responsibility to ensure that prior
tired or need sleep. authorisation has been obtained, if necessary, in order
- Take a minimum of a 15-minute break hourly. to record private or confidential conversations or take
- Play in a room in which all lights are on. a photograph of another person; the manufacturer, the
seller or vendor of your phone (including the operator)
- Play at the farthest distance possible from the screen. disclaim any liability which may result from improper

9 10
use of the phone. - Do not burn or dispose of your phone in household
• BATTERY: rubbish or store it at temperature above 60°C (140°F).
In accordance with air regulations, the battery of your Phone and battery must be disposed of in accordance
product is not charged. Please charge it first. with locally applicable environmental regulations.
For a non-unibody device: For a unibody device:
Observe the following precautions: Observe the following precautions:
- Do not attempt to open the battery (due to the risk of - Do not attempt to open the back cover.
toxic fumes and burns). - Do not attempt to eject, replace, or open battery.
- Do not puncture, disassemble, or cause a short circuit - Do not puncture the back cover of your phone.
in a battery. - Do not burn or dispose of your phone in household
- Do not burn or dispose of a used battery in household rubbish or store it at temperature above 60°C (140°F).
rubbish or store it at temperatures above 60°C Phone and battery as a unibody device must be disposed
(140°F). of in accordance with locally applicable environmental
Batteries must be disposed of in accordance with regulations.
locally applicable environmental regulations. Only This symbol on your phone, the battery, and the
use the battery for the purpose for which it was accessories means that these products must be
designed. Never use damaged batteries or those not taken to collection points at the end of their life:
recommended by TCL Communication Ltd. and/or its - Municipal waste disposal centres with specific bins for
affiliates. these items of equipment.
For a non-unibody device with a non-removable - Collection bins at points of sale.
battery:
They will then be recycled, preventing substances
Observe the following precautions: being disposed of in the environment, so that their
- Do not attempt to eject, replace or open the battery. components can be reused.
- Do not puncture, disassemble, or cause a short circuit In European Union countries:
in the battery. These collection points are accessible free of charge.
11 12
All products with this sign must be brought to these office equipment use. They are also compliant with the
collection points. ecodesign directive 2009/125/EC. Due to different
In non-European Union jurisdictions: applicable electrical specifications, a charger you
purchased in one jurisdiction may not work in another
Items of equipment with this symbol are not to be
jurisdiction. They should be used for the purpose of
thrown into ordinary bins if your jurisdiction or your
charging only.
region has suitable recycling and collection facilities;
instead they are to be taken to collection points for This device is compatible with the charger, which
them to be recycled. complies with the following standards relating to the
Common Mobile Phone Charger:
CAUTION: RISK OF EXPLOSION IF BATTERY IS
REPLACED BY AN INCORRECT TYPE. DISPOSE - EN301 489-34 V2.1.1 Final Draft (2017-04)
OF USED BATTERIES ACCORDING TO THE - EN 62684:2018
INSTRUCTIONS. Model: UC13
Disposal of the battery within a fire or a hot oven, or Input Voltage: 100~240 V
mechanically crushing or cutting the battery, can result
Input AC Frequency: 50/60 Hz
in an explosion.
Output Voltage: 5.0 V
Leaving the battery in an extremely high temperature
environment can also result in an explosion or the Output Current: 2.0 A
leakage of flammable liquid or gas. Output Power: 10.0 W
Similarly, subjecting the battery to extremely low air Average active efficiency: 79.0%
pressure may result in an explosion or the leakage of No-load power consumption: 0.08W
flammable liquid or gas.
• CHARGERS: Radio waves....................................
Mains powered chargers will operate within the
temperature range of: 0°C (32°F) to 40°C (104°F). Proof of compliance with international standards
The chargers designed for your phone meet the standard (ICNIRP) or with European Directive 2014/53/EU
for safety of information technology equipment and (RED) is required of all phone models before they can
13 14
be put on the market. The protection of the health and 5030D
safety of the user and any other person is an essential Maximum SAR for this model and conditions under
requirement of these standards or this directive. which it was recorded
THIS DEVICE MEETS INTERNATIONAL GUIDELINES
Head SAR GSM 1800 + Wi-Fi 2.4G 1.46 W/kg
FOR EXPOSURE TO RADIO WAVES.
(5 mm)
Your phone is a radio transmitter and receiver. It
is designed not to exceed the limits for exposure Body-worn LTE Band 1 + Wi-Fi 2.4G 1.62 W/kg
to radio waves (radio frequency electromagnetic SAR (5 mm)
fields) recommended by international guidelines. The Limb SAR (0 LTE Band 7 + Wi-Fi 2.4G 3.44 W/kg
guidelines were developed by an independent scientific mm)
organisation (ICNIRP) and include a substantial safety
margin designed to ensure the safety of all persons, 5030F
regardless of age and health. Maximum SAR for this model and conditions under
The radio wave exposure guidelines use a unit of which it was recorded
measurement known as the Specific Absorption Rate, Head SAR (5 GSM 1800 + Wi-Fi 2.4G 1.59 W/kg
or SAR. The SAR limit for mobile devices is 2 W/kg for mm)
Head SAR and Body-worn SAR, and 4 W/kg for Limb
SAR. Body-worn LTE Band 1 + Wi-Fi 2.4G 1.62 W/kg
SAR (5 mm)
Tests for SAR are conducted using standard operating
positions with the device transmitting at its highest Limb SAR (0 LTE Band 7 + Wi-Fi 2.4G 3.44 W/kg
certified power level in all tested frequency bands. The mm)
highest SAR values under the ICNIRP guidelines for this
During use, the actual SAR values for this phone are
device model are:
usually well below the values stated above. This is
because, for purposes of system efficiency and to
minimise interference on the network, the operating
power of your mobile device is automatically decreased
when full power is not needed for the call. The lower
15 16
the power output of the device, the lower its SAR value. guidelines when used with a headset or USB data cable.
Body-worn SAR testing has been carried out at a If you are using another accessory ensure that whatever
separation distance of 5 mm. To meet RF exposure product is used is free of any metal and that it positions
guidelines during body-worn operation, the device the phone at least 5 mm away from the body.
should be positioned at least this distance away from Please note that when using an accessory some of your
the body. personal data may be shared with the main device. It is
If you are not using an approved accessory, ensure that your own responsibility to protect your own personal
whatever product is used is free of any metal and that data, not to share with it with any unauthorised devices
it positions the phone the indicated distance away from or third party devices connected to yours. For products
the body. with Wi-Fi features, only connect to trusted Wi-Fi
networks. Also when using your product as a hotspot
Organisations such as the World Health Organisation
(where available), ensure your network security. These
and the US Food and Drug Administration have stated
precautions will help prevent unauthorised access
that if people are concerned and want to reduce their
to your phone. Your product can store personal
exposure they could use a hands-free device to keep
information in various locations including a SIM card,
the phone away from the head and body during phone
memory card, and built-in memory. Be sure to remove
calls, or reduce the amount of time spent on the phone.
or clear all personal information before you recycle,
For more information, you can go to www.alcatelmobile. return, or give away your product. Choose your apps
com. and updates carefully, and only install them from
Additional information about electromagnetic fields trusted locations. Some apps can impact your product’s
and public health are available on the following site: performance and/or have access to private information
http://www.who.int/peh-emf. including account details, call data, location details and
Your telephone is equipped with a built-in antenna. network resources.
For optimal operation, you should avoid touching it or Note that any data shared with TCL Communication Ltd.
degrading it. is stored in accordance with applicable data protection
As mobile devices offer a range of functions, they can legislation. For these purposes TCL Communication Ltd.
be used in positions other than against your ear. In such implements and maintains appropriate technical and
circumstances the device will be compliant with the organisational measures to protect all personal data, for
17 18
example, against unauthorised or unlawful processing
and accidental loss, destruction or damage, whereby Licences............................................
the measures shall provide a level of security that is
appropriate with regard to: microSD logo is a trademark.
- the technical possibilities available;
- the costs for implementing the measures; he Bluetooth word mark and logos are
T
owned by the Bluetooth SIG, Inc. and any
- the risks involved with the processing of the personal use of such marks by TCL Communication
data; and Ltd. and its affiliates is under licence. Other
- the sensitivity of the personal data processed. trademarks and trade names are those of
You can access, review, and edit your personal their respective owners.
information at any time by logging into your user Alcatel 5030D / 5030F Bluetooth
account, visiting your user profile or by contacting us Declaration ID D043603
directly. Should you require us to edit or delete your
The Wi-Fi Logo is a certification mark of the
personal data, we may ask you to provide us with
Wi-Fi Alliance.
evidence of your identity before we can act on your
request. This equipment may be operated in all
European countries.
This device may be operated without
restrictions in any EU member state.
Google, the Google logo, Android, the
Android logo, Google SearchTM, Google
MapsTM, GmailTM, YouTube, Google Play Store,
and HangoutsTM are trademarks of Google
Inc.
The Android robot is reproduced or modified from
work created and shared by Google and used according

19 20
to terms described in the Creative Commons 3.0
Attribution License (the text will appear when you General information......................
touch Google legal in Settings > About phone >
Legal information) (1). • Internet address: www.alcatelmobile.com
You have purchased a product which uses the open • Hotline: See the "SERVICES" leaflet that came with
source (http://opensource.org/) programmes mtd, your phone or go to our website.
msdosfs, netfilter/iptables and initrd in object code and
• Manufacturer: TCL Communication Ltd.
other open source programs licensed under the GNU
General Public Licence and Apache Licence. • Address: 5/F, Building 22E, 22 Science Park East
Avenue, Hong Kong Science Park, Shatin, NT, Hong
We will provide you with a complete copy of the
Kong
corresponding source codes upon request within a
period of three years from the distribution of the • Electronic labelling path: Touch Settings > System >
product by TCL Communication Ltd. Regulatory & safety or press *#07#, to find more
information about labelling (1).
You may download the source codes from http://
sourceforge.net/projects/alcatel/files/. The provision On our website, you will find our FAQ (Frequently
of the source code is free of charge from the internet. Asked Questions) section. You can also contact us by
email to ask any questions you may have.
We hereby point out that the end user warranty for
infringement IPR is solely limited to the EU/EEA/ This radio equipment operates with the following
Switzerland. frequency bands and maximum radio-frequency power:
If and to the extent that the Product is exported, 5030D:
taken with, or used by the end customer or end user GSM 850/900: 34 dBm
outside the EU/EEA/Switzerland any responsibility, GSM 1800/1900: 31.5 dBm
warranty or indemnification of the manufacturer and its
UMTS B1/2/5/8 (2100/1900/850/900): 24 dBm
suppliers in regard to the Product expires (including any
indemnification in regard to IPR infringement). LTE 1/3/8/20/28 (2100/1800/900/800/700): 24 dBm
LTE 7 (2600): 25 dBm
May not be available in all countries.
(1)
Depending on country.
(1)

21 22
Bluetooth 2.4GHz band: 5.48 dBm internet address: http://www.alcatelmobile.com/EU_
Bluetooth LE: -5.29 dBm doc.
802.11b/g/n 2.4GHz band: 12.89 dBm Protection against theft (1)
5030F: Your phone is identified by an IMEI (phone serial
GSM 850/900: 34 dBm number) shown on the packaging label and in the
phone’s memory. We recommend that you note the
GSM 1800/1900: 31 dBm
number the first time you use your phone by entering
UMTS B1/2/5/8 (2100/1900/850/900): 23 dBm *#06# and keep it in a safe place. It may be requested by
LTE FDD B1/3 (2100/1800): 23.5 dBm the police or your operator if your phone is stolen. This
LTE FDD B7/8/20/28 (2600/900/800/700): 23.5 dBm number allows your phone to be blocked preventing a
third person from using it, even with a different SIM
Bluetooth 2.4GHz band: 6.59 dBm
card.
Bluetooth LE: -4.74 dBm
Disclaimer
802.11b/g/n 2.4GHz band: 12.08 dBm
There may be certain differences between the user
• Regulatory information
manual description and the phone’s operation,
Hereby, TCL Communication Ltd. declares that the depending on the software release of your phone or
radio equipment of type Alcatel 5030D / 5030F is in specific operator services.
compliance with Directive 2014/53/EU.
TCL Communication Ltd. shall not be held legally
The full text of the EU declaration of conformity is responsible for such differences, if any, nor for their
available at the following internet address: http://www. potential consequences, which responsibility shall
alcatelmobile.com/EU_doc. be borne by the operator exclusively. This phone
• Additional information may contain materials, including applications and
The description of accessories and components, software in executable or source code form, which
including software, which allow the radio equipment have been submitted by third parties for inclusion in
to operate as intended, can be obtained in the full text
of the EU declaration of conformity at the following Contact your network operator to check service
(1)

availability.
23 24
this phone ("Third Party Materials"). All Third Party held responsible by the purchaser for any consequences
Materials in this phone are provided "as is", without of such removal.
warranty of any kind, whether express or implied. The
purchaser undertakes that TCL Communication Ltd. has
complied with all quality obligations incumbent upon
it as a manufacturer of mobile devices and phones
in complying with Intellectual Property rights. TCL
Communication Ltd. will at no stage be responsible for
the inability or failure of the Third Party Materials to
operate on this phone or in interaction with any other
device. To the maximum extent permitted by law, TCL
Communication Ltd. disclaims all liability for any claims,
demands, suits or actions, and more specifically –
but not limited to – tort law actions, under any theory
of liability, arising out of the use, by whatever means, or
attempts to use, such Third Party Materials. Moreover,
the present Third Party Materials, which are provided
free of charge by TCL Communication Ltd., may be
subject to paid updates and upgrades in the future; TCL
Communication Ltd. waives any responsibility regarding
such additional costs, which shall be borne exclusively
by the purchaser. TCL Communication Ltd. shall not
be held responsible for the lack of availability of any
application, as its availability depends on the country
and the operator of the purchaser. TCL Communication
Ltd. reserves the right at any time to add or remove
Third Party Materials from its phones without prior
notice; in no event shall TCL Communication Ltd. be

25 26
1 Your mobile.............................. Back camera

1.1 Keys and connectors Back flash

Fingerprint
Headset Front sensor
connector camera Back button
• Touch to go back to the previous screen,
or close a dialog box, options menu, the
Volume Notification panel, etc.
up/down Home button
The Google • From any application or screen, touch to
Power key
Assistant return to the Home screen.
Button • Long press to turn on Google Assistant. You
can get help such as getting directions and
restaurant information based on the content
detected on the screen.
Recent Apps button
• Touch to view applications you’ve recently
Recent accessed.
Back button
button
Home
button
Micro -USB
connector

27 28
Power key Volume keys
• Press: Lock the screen/Light up the screen. • Adjust the call volume during a phone call.
• Press and hold: Show the popup menu to • Adjust the media volume while listening to
select from Restart/Power off/Aeroplane music or a video, or streaming content.
mode. • Adjust the media volume.
• Press and hold the Power key and Volume • Mute the ringtone of an incoming call.
down key to take a screenshot. • While using the Camera app, press the Volume
• Press and hold the Power key for at least 10 up or down key to take a photo or touch and
seconds to force reboot. hold to shoot continuously.
• Double-press the Volume up key to open the
The Google Assistant Button
camera.
• Press: Launch Google Assistant.
• Convenient operations

Touch to switch
between Sound,
vibrate and Mute

Touch to adjust the

volume of media,
calls, ringtones,
alarms or notifications

29 30
1.2 Getting started Dual SIM

1.2.1 Setting up
2
1 Insert the pin into the hole and pull out the tray.
2 Insert or remove your SIM card or microSD card.

Single-SIM
1
2
ro
Mic D
S

1 our phone only supports nano-SIM cards. Do

Y
not attempt to insert other SIM types like mini
and micro cards as these may cause damage to
your phone.

31 32
Charging the battery 1.2.3 Powering off your phone
Press and hold the Power key until options appear, then
select Power off.

1.3 Home screen

You can bring all the items (applications, shortcuts,
folders and widgets) you love or use most frequently
to your Home screen for quick access. Touch the Home
button to switch to the Home screen.
1
2 3
You are advised to fully charge the battery. Charging
4
status is indicated by a percentage displayed on screen.
The percentage increases as the phone is charged.
To reduce power consumption and energy waste
when the battery is fully charged, disconnect your
charger from the plug; switch off Wi-Fi, GPS,
Bluetooth or background-running applications
when not in use; reduce the backlight time, etc. 5

1.2.2 Powering on your phone

Hold down the Power key until the phone powers on,
unlock your phone (Swipe, Pattern, PIN, Password,
Fingerprint or Face) if necessary and confirm. The
Home screen is displayed.

33 34
1 Status bar
• Status/Notification indicators Drag
• Swipe down to open the Notification panel Long press an item and drag it to another location.
4 Google Search bar
• Touch 2 to enter text search screen Slide/Swipe
• Touch 3 to enter voice search screen
Slide the screen to scroll up and down the applications,
5 Favourites tray applications images, and web pages. You can slide the screen
• Enter the application horizontally too.
• Long press to move or remove applications
Flick
Auto-rotate screen
Similar to swiping, flicking is a lighter and quicker stroke.
From the app list, touch Settings > Display > Auto-
rotate screen to enable the function.
Pinch/Spread
1.3.1 Using the touchscreen
Place two fingers on the screen surface and draw them
apart or together to scale an element on the screen.
Touch
To access an application, touch it with your finger. Rotate

Long press Automatically change the screen orientation from

portrait to landscape by turning the phone sideways to
To enter the available options for an item, long press have a better screen view.
the item. For example, select a contact in Contacts, long
press this contact, an option list will appear.

35 36
1.3.2 Status bar Quick Settings panel
From the Status bar, you can view both phone status Swipe down the Status bar twice to access the Quick
(on the right side) and notification information (on the Settings panel where you can enable or disable functions
left side). or change modes by tapping the icons.
Swipe down the Status bar to view notifications and
swipe down again to enter the Quick settings panel.
Swipe up to close it.

Notification panel
Swipe down the Status bar to open the Notification
panel to read detailed information.
Open Settings, to view the full list
of settings

Clear all notifications

(ongoing notifications
will remain)

37 38
1.3.3 Lock and unlock your screen To unlock the phone screen
To protect your phone and privacy, you can lock the Press the Power key once to light up the screen, swipe
screen with a pattern, PIN, password fingerprint or up and unlock the screen with the method you have
face, etc. set.
To create a screen unlock pattern, touch Settings >
Security > Screen lock, refer to "9.11 Security" for
more details.

To lock phone screen

If your phone remains inactive for a period of time,
it will automatically lock the screen and enter sleep
mode to save power. Go to Settings > Display > Screen
timeout and select a screen timeout period.
You can also manually lock the screen by pressing the
Power key once.

Enter a Password to Unlock the Screen

Once the screen is turned on, swipe up from any
position on the screen to display the password input
panel. Then enter your lock screen password.

Use Pattern Unlock

Draw the same pattern you have set to unlock the
screen.

39 40
Use Face Unlock Create folders
Lift your phone and align it with your face. Your phone To improve the organisation of shortcuts or applications
will unlock once your face is recognised. on the Home screen and the Favourites tray, you can
add them to a folder by stacking one item on top of
Use Fingerprint unlock another. To rename a folder, open it and touch the
Touch the fingerprint sensor with an enrolled finger to folder’s title bar to input the new name.
unlock the screen.
Wallpaper customisation
1.3.4 Personalising your Home screen Long press an empty area on the Home screen, then
touch Wallpapers to customise wallpaper.
Add
You can long press a folder, an application or a widget
1.3.5 Widgets and recently used applications
and drag the item to your preferred Home screen.
Consult widgets
Reposition Long press the empty area on the Home screen, then
Long press an item and drag it to the desired position touch Widgets to display all widgets.
and then release. You can move items both on the Touch the selected widget and slide it to move to your
Home screen and the Favourites tray. Hold the icon on preferred screen.
the left or right edge of the screen to drag the item to
another Home screen. Consult recently used applications
To consult recently used applications, touch the Recent
Remove
Apps button . Touch a thumbnail in the window to
Long press an item and drag it up to the top of the open the application.
Remove icon, then release.

41 42
2 Text input..................................
2.1 Using the onscreen keyboard
Onscreen keyboard settings
Go to Settings > System > Languages & input > Virtual
keyboard, touch the keyboard you want to set up and a
series of settings will become available.
Adjust the onscreen keyboard orientation
Touch one thumbnail and swipe left or right, or touch
Turn the phone sideways or upright to adjust the
"X" on the top right corner to close an application.
onscreen keyboard orientation. You can adjust this
Touch at the bottom of the screen to close all the by changing the settings (Touch Settings > Display >
running applications. Advanced > Auto-rotate screen), or touch Auto-rotate
icon on the Quick Settings panel.
1.3.6 Volume adjustment
Using the volume key
Press the Volume key to adjust the volume. To activate
vibration mode, press the Volume key and touch to
show this icon .
Using the settings menu
From the main menu, touch Settings > Sound to set the
volume for Media, Call, Ringtones, Alarms, etc.

43 44
2.1.1 Gboard 2.2 Text editing
You can edit texts which you have entered.
• Long press or double tap within the text that you
want to edit.
1 • Drag the tabs to change the area of the selected text.
3 • The following options will appear: Cut, Copy, Share
and Select all.
• If you have previously cut or copied any text, touch
the tab to show PASTE which allows you then paste
4 2 the text at the current location.
5

1 E nter text or numbers

2 L ong press to select symbols
3 T ouch to attach pictures or videos.
4 Switch between "abc/Abc" mode; Long press to

switch to "abc/ABC" mode
5 Switch between alphabetical and numeric keyboard
6 L
ong press to show input options

45 46
3
6 C
all the favourited number
hone, Call logs and
P
Contacts....................................
3.1 Phone..................................................
Long press to
3.1.1 Making a call access voicemail
To make a call, touch in the Favourites tray.

5
6
Enter the desired number from the dial pad and touch
to place the call, or select a contact from Contacts
or Call logs, touching tabs and then touch to make
the call.
1 The number you entered can be saved to Contacts by
3 touching the item Create new contact or Add to a
4 2 contact .
If you make a mistake, you can delete the incorrect
1 C
all logs digits by touching .
2 C
ontacts To hang up a call, touch .
3 S
how the dial pad
4 F
avourites
5 Add favourites

47 48
International call • Swipe down to reject the call.
To dial an international call, long press to enter “+”, • Touch to reject the call by sending a preset
then enter the international country prefix followed by message.
the full phone number and touch . 3.1.3 Calling your voicemail
Emergency call Your voicemail is provided by your network to avoid
If your phone has network coverage, dial the emergency missing calls. It works like an answering machine that
you can consult at any time.
number and touch to make an emergency call. This
works even without a SIM card and without typing the To access your voicemail, long press .
PIN code. If you receive a voicemail, appears on the Status bar.
Open the Notification panel and touch New voicemail.
3.1.2 Answering or rejecting a call
3.1.4 During a call
To adjust the volume during a call, press the Volume
key.

When you receive a call:

• Swipe up to answer the call.

49 50
E
nd the current call. • Place a call to the first participant of the conference
call.
T
ouch to add another call.
• Touch to add another call.
D
isplay the dial pad.
• Enter the phone number of the person you want to
T
ouch to hold the current call.
add to conference and touch . You can also add
Touch once to activate the speaker during the

participants from Call logs or Contacts.
current call. Touch this icon again to deactivate the
speaker. • Touch to start the conference.
Touch once to mute the current call. Touch this icon • Touch to end the conference call and disconnect
again to unmute the call. all callers.
To avoid accidental operation of the touchscreen 3.1.6 Phone settings
during a call, the screen will automatically darken
when you put the phone close to your ear, the Touch from the Phone screen, then touch Settings to
screen will re-illuminate when it is removed from set phone and contacts.
your ear.
3.2 Call logs
3.1.5 Managing multiple calls
You can access your call logs by touching from the
With this phone you can handle multiple calls at the Phone screen to view missed calls, outgoing calls and
same time. incoming calls.
Swap calls Touch to view information or further operations, you
can launch a new call, send a message to the contact or
When you accept two calls, touch to switch between number, view detailed information of the call.
two lines. The current call will be put on hold.

Conference calls (1)

You can set up a conference call as follows.
Depending on your network operator.
(1)

51 52
1

Touch the contacts, and touch to Block numbers, 1 T

ouch to select the contact
Help & feedback. 2 T
ouch to search contacts
3 Open the Quick contact panel
3.3 Contacts.............................................
Long press to select a contact to delete or to share.
Contacts enables quick and easy access to the people 4 A
dd new contact
you want to reach. Deleted contacts will also be removed from other
You can view and create contacts on your phone and applications on the phone or web the next time
synchronise them with your Gmail contacts or other you synchronise your phone.
applications.
3.3.2 Adding a contact
3.3.1 Consult your Contacts
Touch in the contact list to create a new contact.
To see your contacts, touch from the App drawer. You are required to enter the contact's name and other
contact information. By scrolling up and down the
screen, you can move from one field to another.

53 54
1 3.3.3 Editing your contacts
2 To edit contact information, touch in the contact
details screen.
3
When finished, touch Save to save.

3.3.4 Use Quick contact for Android

Touch a contact to open the Quick contact panel for
Android.

1 hen finished, touch Save to save

W
2 Select a picture or take a photo for the phone
3
contact 1
2
3 T
ouch to open available labels

Add to/Remove from favourites (1)

To add a contact to favourites, you can touch a contact
to view details then touch to add the contact to
favourites.
1 T
ouch to make a call
To remove a contact from favourites, touch on the
2 T
ouch to send a message
contact details screen.
3 T
ouch to make a video call
The icons available on the Quick contact panel depend
on the information you have for the contact and the
Only phone contacts and account contacts can be added
(1)
applications and accounts on your phone.
to favourites.
55 56
3.3.5 Importing, exporting and sharing contacts To add an account, touch from the contacts list and
touch Settings > Accounts > Add account, or from the
This phone enables you to import or export contacts
app list, touch Settings > Accounts > Add account.
between your phone, SIM card, internal storage, your
accounts and micro SD card. You are required to select the kind of account you are
adding, like Google, DUO/Exchange, etc.
From the Contacts screen, touch to open the options
menu. Touch Settings > Import/Export, then select to As with other account setups, you need to enter
import/export contacts from/to your accounts, SIM detailed information, like username, password, etc.
card, phone, internal storage, micro SD card, etc. You can remove an account and all associated
You can share a single contact or contacts with others information from the phone. Touch the account you
by sending the contact's vCard to them via Bluetooth, want to delete > touch Remove account.
Gmail, etc. Auto-sync
Touch the contact you want to share, touch and Share
from the contact details screen. On the Accounts screen, touch Automatically sync
data. When activated, all changes to information on the
3.3.6 Displaying contacts phone or online will be automatically synchronised with
each other.
You can configure which list of contacts, for each
account, you want to display in the Contacts list.
Touch and then Settings > Display options to sort
the list by touching First name or Last name, as well as
viewing contact names by touching First name first or
Last name first.

3.3.7 Synchronising contacts in multiple accounts

Contacts, data or other information can be synchronised
from multiple accounts, depending on the applications
installed on your phone.

57 58
4
Sending a text message
Messages............................. To add recipients, enter the name or phone number of
the recipient in the To bar. Touch the Text message bar
to enter the text of the message. When finished, touch
4.1 Write a new message to send the text message.
You can create, edit and receive SMS and MMS with Specific letters (accented) will also increase the
this phone. size of the SMS. This may cause multiple SMS to
To access Messages, touch . be sent to your recipient.
On the message list screen, touch to write text/ Sending a multimedia message
multimedia messages.
MMS enables you to send video clips, images, photos,
1 animations, slides and sounds to other compatible
mobiles and email addresses.
An SMS will be converted to MMS automatically when
media files (image, video, audio, etc.) are attached or
subject or email addresses are added.
2 To send a multimedia message, enter the recipient's
phone number in the To bar. Touch the Text message
bar to enter the text of the message.
Touch to give access to your location, send a voice
message or attach files.
Touch to take a photo/video or attach a photo/
1 M
ore options video you have taken.
2 S
end the message When finished, touch to send the multimedia
message.

59 60
5 Multimedia applications........
4.2 Manage messages
When a message is received, will appear on the
Status bar as a notification. Swipe down the Status bar
to open the Notification panel. Touch the new message 5.1 Camera...............................................
to open and read it. You can also access the Messages
Before using the camera, make sure that you remove
application and touch the message to open it.
the protective lens cover to avoid it affecting your
Messages are displayed as a conversation. picture quality.
Touch a message to enter the message composing You can open the Camera app.by following ways:
screen:
From the Home Screen
1
2 From the home screen, touch Camera .

From the Lock Screen

3 When the screen is locked, press the Power key once to
light up the screen, then swipe left on the camera icon
in the lower right corner to open the camera.

1 T
ap for more options
2 T
ap to call the number
3 T
ap to save the number to Contacts or view the
contact details if the number has been saved
To adjust message settings, touch and select Settings
on the message list screen.
61 62
1 To take a photo
4
2
The screen acts as the viewfinder. First, position the
object or landscape in the viewfinder, touch the screen
3
to focus if necessary and touch or press the Volume
6
key to take a photo. The photo will be automatically
saved.

To take a video

7 5 Touch the right part of this icon to change the

camera mode to video, then touch the left part of this
8
icon to start video recording. You can also touch
1 F
lash mode the left part of this icon to take a picture during
Touch to turn on/off the camera flash video recording.
WARNING: Keep a safe distance when using the
Touch to pause video recording and touch to
flash. Do not point the flash toward people’s or
continue. Touch to stop recording. The video will be
animals’ eyes.
automatically saved.
2 U
ltra Wide mode
3 T
ake HDR photos 5.1.1 Modes and settings
4 S
witch between front and rear camera Slide right to switch Camera Mode. Slide left to enter
5 T
ake a video Camera settings.
6 Pinch fingers together to zoom out, or spread

fingers apart to zoom in
7 V
iew the photos or videos you have taken
8 T
ake a photo

63 64
slots are not fully filled, touch the shutter button
again to save the photo.
• Filter
Touch to preview the viewfinder with live filter
Slide right to access applied. Touch any filter to apply it and return to the
the Camera Mode previous screen.
• Qr code
Align QR Code within frame to scan.
• Night-Shot
This mode helps to capture wonderful pictures at
night in low light.
• Auto
• Portrait
Auto is the default mode for Camera.
Touch to create a depth of field effect. You can
• Manual create an image that highlights your subject while
Lets you to take full control of the camera settings, producing a gorgeously blurred background.
allows you to adjust ISO, WB, Contrast and more.
Camera settings
• Burst
Long press the shutter for continuous shooting, lift Touch Camera , slide left to access the camera
your finger to stop continuous shooting. settings.
• Panorama Camera settings:
Touch to turn on the panorama function. Touch the • Storage path
shutter button to start taking a panoramic photo The default is phone storage.
and move the phone steadily along in the direction • Volume key function
indicated by the onscreen line. Once the slots are
Enable the Volume up/down key shortcut function,
filled, the photo will be automatically saved. If the
to take photos/videos or zoom in/out.
65 66
• Quick capture by double-click volume down key when Enables you to select off, 3 or 10 for countdown
screen is off duration.
Capture with back camera. • Composition line
Capture with front camera You can select Close, Grid , Golden section, Reticle,
Off or Box help you take better photos.
• Camera sound • Smile shutter
Touch to turn on/off shutter sound when Take photos automatically when a smile is detected.
capturing. • Face attribute detect
• Save location Touch to turn on/off.
Touch to tag photos and videos with your • Antibanding
location. This option is available when the GPS Enables you to select 50Hz, 60Hz or Auto.
location service is enabled.
• Enhance lowlight photos automatically
Photo settings:
Touch to turn on/off.
• Picture size (Back camera)
• AI scene recognition
You can select (4:3) 13.0 megapixels / (4:3)
Identify multiple scenes and optimize shots, Touch
5.0 megapixels/(4:3) 3.1 megapixels/(16:9) 9.7
to turn on/off.
megapixels/(16:9) 3.8 megapixels/(16:9) 2.4
megapixels as your picture size of back camera. • Touching photograph
• Picture quality Touch to turn on/off
You can select Super fine, Fine or Normal as the • Restore defaults
picture quality. Reset the camera to its factory default settings.
• Add time watermark
Touch to turn on/off.
• Countdown duration

67 68
5.2 Gallery................................................ 4 Moments
View the photos/videos you have just taken
Gallery acts as a media player for you to view photos
and play videos. It also automatically analyses photos View details about photos and videos
and organizes them into groups, so that you can quickly Touch any picture or video to enter full screen view,
locate the photos you need. swipe up to find basic information or tap to find more
To view, edit or share the photos/videos, touch Gallery details.
from the Home screen.
1
4
2

Working with pictures and videos

1 T ap to access more options
Gallery offers a wide range of editing features for
2 Explore
photos and videos.
Explore collects photos into groups making them
• To edit a picture
more easy to find
Find the picture you want to work on, and tap the
3 Albums
picture in the full screen view.
Photos, videos, screenshots, etc. are all automatically
grouped in Albums
69 70
1
2
3

2
3
4
1 5

1 S
hare
1 R
eset
2 E
dit
2 S
ave changes
3 F
avourites
3 B
eautify pictures
4 elete
D
Set effects such as Punch, Vintage, B/W, Bleach,
More options, such as Slideshow, Set as, Details,
5
etc.
Print, etc.
P
icture dehazing.
Touch to edit.
C
rop, Straighten, Rotate, Mirror or Draw the picture.
A
djust the picture colour.

71 72
• To edit a video Album management
Touch the video in the full-screen view and touch . When there are many pictures and videos, you can
Mute the saved video manage your albums for convenient viewing.
• Create an album

Drag the slider at both ends of the video crop area,

select the video you want to keep, touch to preview.
Once done, touch to save.
Tap to create and name a new album. Select the
pictures or videos you want to include in it by tapping
to copy or move them.
• Move/copy pictures or videos
Long press the picture(s) or Video(s) you want to move/
copy, Touch > Copy to album/Move to album, then
select the album that you want to move to/copy to.
• Delete or recover pictures or videos
Long press the picture(s) or Video(s) you want to delete,
touch > DELETE.

73 74
Deleted items will be retained in the Trash album for 5.3 Music..................................................
30 days, after which they will be permanently deleted.
To permanently delete them within this period, find the You can play music files stored on your phone or
picture(s) or Video(s) in Trash and long press to delete. microSD card.
To recover the picture(s) or Video(s) within this period, To play a music file, swipe up on the Home screen, then
long press the picture(s) or Video(s) in Trash and touch touch Music .
to recover.
• Hide album (1)
Long press the album you want to hide, touch > 1
MOVE, the album contents will be hidden from
Moments.

1 M
ore options
2 P
lay or pause
While playing songs with Music, the operation of
pause, play or skip is still available even if the
screen is locked.

Default albums such as Camera, Videos, Screenshots,

(1)

etc. can't be hidden or moved.

75 76
6
6.1.2 To create new events
alendar, Clock, and
C You can add new events from any Calendar view.
Calculator.................................. • Touch .
• Fill in all required information for this new event. If it
is a whole-day event, you can select All-day.
6.1 Calendar.............................................. • When finished, touch Save from the top of the
You can use Calendar to keep track of important screen.
meetings, appointments, etc. To quickly create an event from the Week view screens,
To view the calendar and create events, open Google touch an empty spot to select a target area which will
apps folder from Home screen, then touch Calendar. then turn into , then touch the icon to create
the new event.
6.1.1 Multimode view
6.1.3 To delete or edit an event
You can display the Calendar by Schedule, Day, 3 days,
Week, or Month, touch to select. To delete or edit an event, touch the event to enter its
details screen. Touch to edit the event, or touch
and then Delete to delete.

6.1.4 Event reminder

If a reminder is set for an event, the upcoming event
icon will appear on the Status bar as a notification
when the reminder time arrives.
Swipe down the Status bar to open the Notification
panel and touch an event name to view the Calendar
notification list.
Touch the Back button to keep the reminders pending
in the Status bar and the Notification panel.
77 78
6.2 Clock................................................... 6.2.2 Timer
From the Clock screen, touch Timer.
Your mobile phone has a built-in clock, swipe up the
Home screen, then touch Clock, or tap time on the • Touch the digits to set the countdown time. Type the
Home screen to access it. time in hour, minute and second number sequence.
• Touch to start the countdown.

Pause/play
Delete
Tap to add a time zone from the list.

6.2.1 Alarm
From the Clock screen, touch Alarm.
Turn on to enable the alarm.
Touch to add a new alarm.
Touch a currently existing alarm to enter the alarm
editing screen.
Touch to delete the selected alarm.

79 80
6.2.3 Stopwatch 6.3 Calculator..........................................
From the Clock screen, touch Stopwatch.
To solve mathematical problems with Calculator, swipe
Touch to start the Stopwatch. up from the home screen, then tap .
1

1 3
2
3

1 R eset 1 M ore options

2 P ause/play 2 Touch to switch between Basic calculation and

3 Touch to show a list of records according to the Scientific calculation
updated time 3 Swipe right for more options about Currency and
Unit conversion
6.2.4 Adjust Clock settings
4 T
ouch to delete digits one by one
Touch and then Settings to access Clock, Alarms,
Timers and Screen saver settings.

81 82
7
You are using kids mode now.
Others....................................

7.1 Kids Mode.........................................

A parental control feature allows you to set restrictions
on your child's usage time and access to specific apps.
Your child’s happiness and safety is guaranteed with
Kids Mode.
To access this menu, swipe up the Home screen and tap
Settings Exit with password
Kids Mode .

7.1.1 To use Kids Mode

7.1.2 Settings
• Set a password and confirm
• Set a security question in case you ever need to reset Touch and enter your password to go to Settings
your password and select what apps can be used by your child, set the
device and app usage time, choose his/her favourite
• Input a user name wallpaper, reset password, enable blue light filter or
• Turn it on under accessibility settings even set charge protection to prevent usage while
charging, etc.

7.2 Support Centre.................................

Support Centre helps you to learn more about Hot
FAQs, operating instructions, troubleshooting, etc. You
can also feedback your comments to us through it.

83 84
8
7.3 Other applications (1)
Google applications............
The previous applications in this section are preinstalled
on your phone. To read a brief introduction of the
Google apps are preinstalled on your phone to improve
preinstalled 3rd party applications, refer to the leaflet
work efficiency and help you enjoy life.
provided with the phone. To download and install
more 3rd party applications, use the Google Play Store This manual briefly introduces the apps. For detailed
application. features and user guides, refer to related websites or
the introduction provided in the apps.
You are recommended to register with a Google account
to enjoy full functionality.

8.1 Google
A web browser with which you can surf the internet.
Your bookmarks, browsing history, and settings across
all devices on which the browser is installed can be
synchronised with your Google account.

8.2 Gmail
As Google's web-based email service, Gmail is configured
when you first set up your phone. With this application,
you can send and receive emails, manage emails by
labels, archive them, etc. Emails can be automatically
synchronised with your Gmail account.

Application availability depends on country and operator.

(1)

85 86
8.3 Maps 8.6 Play Movies & TV
Google Maps offers satellite imagery, street maps, 360° Google Play Movies & TV allows you to watch movies
panoramic views of streets, real-time traffic conditions, and TV shows purchased or rented on Google Play.
and route planning for travelling by foot, car, or public
transportation. By using this application, you can find 8.7 Play Store
your own location, search for a place, and get suggested
route planning for your trips. Serves as the official app store for the Android operating
system, allowing users to browse and download
8.4 YouTube applications and games. Applications are either free of
charge or at a cost.
YouTube is an online video-sharing application where In Play Store, search for the app you need, download it
users can upload, view, and share videos. Available and then follow the installation guide to install the app.
content includes video clips, TV clips, music videos, You can also uninstall, update an app, and manage your
and other content such as video blogging, short original downloads.
videos, and educational videos. It supports a streaming
function that allows you to start watching videos almost 8.8 Duo
as soon as they begin downloading from the internet.
A video chat mobile app.
8.5 Drive With phone numbers verified, users can easily video
call people from their contact list.
A file storage and synchronisation service created by
Google, which allows users to store files in the cloud,
share and edit files.
8.9 Photos
Files in Drive are kept secure and can be accessed from Google Photos stores and backs up your photos and
any device by logging in to your Google account. Files videos. It also automatically analyses photos and
or folders can be shared privately with other Google organises them into groups, so that you can quickly
account users. find the photos you need.

87 88
8.10 Keep notes • Walkie-talkie — Long press and hold to activate
Walkie-talkie mode launches the Google Assistant
A note taking application developed by Google. with microphone auto-endpointing turned
You can insert images, lists, and make voice recordings off. Microphone auto-endpointing is used to
in your notes. You can also set time or location- automatically close the microphone and finalise a
based reminders for notes. Google Keep allows you to user query in default mode. In walkie-talkie mode, the
categorise notes by labels, and notes are searchable microphone remains open until the user releases the
based on their colour, whether they have reminders, GA-button. When the user releases the GA-button,
audio, images, or lists. the microphone closes and the Assistant sends the
user query.
8.11 Google Assistant
8.12 Files
Devices can have a dedicated hardware button for
the Google Assistant (GA-button). With a GA-button, Files displays all data stored on the phone, including
users can launch the Google Assistant in three different both external SD card and internal storage, such as
modes: Default , Visual snapshot, and Walk talkie. applications, media files downloaded from Google Play
• Default — Single press to activate Store, YouTube or other locations; Videos, pictures or
Default mode is the same as launching the Google audios you have captured; other data transferred via
Assistant by long-pressing on the home button. Bluetooth, USB cable, etc.

89 90
9
To add a Wi-Fi network
Settings............................. When Wi-Fi is on, you can add new Wi-Fi networks
according to your preference.
To go to Settings, swipe up from the Home screen or • Touch Settings > Network & internet > Wi-Fi > Add
swipe left and then tap Settings . network.
You can also swipe down from the notification panel • Enter the name of the network and any required
and touch . network information.
9.1 Network & internet • Touch SAVE.

To forget a Wi-Fi network

9.1.1 Wi-Fi
The following steps prevent automatic connection to
You can connect to the internet when your phone is networks which you no longer wish to use.
within range of a wireless network. Wi-Fi can be used • Turn on Wi-Fi, if it’s not already on.
on your phone even without a SIM card inserted.
• On the Wi-Fi screen, touch the name of the saved
To turn Wi-Fi on and connect to a wireless network network.
• Touch FORGET in the dialog that opens.
• Touch Settings > Network & internet > Wi-Fi.
• Turn on . 9.1.2 Mobile network
• Once Wi-Fi is turned on, detected Wi-Fi networks Go to Settings > Network & internet > Mobile network
are listed. to enable data roaming, set your preferred network
• Touch a Wi-Fi network to connect to it. If the type, check the network connection you are using or
network you selected is secured, you are required create a new access point, etc.
to enter a password or other credentials (you should
contact the network operator for details). When
finished, touch CONNECT.

91 92
9.1.3 Aeroplane mode he functions above may incur additional network
T
charges from your network operator. Extra fees
Turn on Aeroplane mode to simultaneously disable
may also be charged in roaming areas.
all wireless connections including Wi-Fi, Bluetooth and
more. 9.1.6 Data Saver
9.1.4 SIM cards (1) By enabling Data saver, you can reduce data usage by
preventing some apps from sending or receiving data in
Touch to choose SIM 1 or SIM 2 for connecting to the
the background.
network, making calls and sending SMS messages.

9.1.5 Hotspot & tethering 9.1.7 VPN

Virtual private networks (VPNs) allow you to connect
To share your phone's data connection via USB and
to the resources inside a secured local network from
Bluetooth, or as a mobile hotspot, go to Settings >
outside that network. VPNs are commonly deployed
Network & internet > Hotspot & tethering to activate
by corporations, schools, and other institutions so
these functions.
that their users can access local network resources
To rename or secure your mobile hotspot when not inside that network, or when connected to a
wireless network.
When your mobile hotspot is activated, you can rename
your phone's Wi-Fi network (SSID) and secure its Wi-Fi To add a VPN
network.
• Touch Settings > Network & internet > Advanced >
• Touch Settings > Network & internet > Hotspot & VPN and then touch .
tethering > Wi-Fi hotspot.
• On the screen that opens, follow your network
• Touch Wi-Fi hotspot to rename the network SSID or administrator's instructions to configure each
set your network security. component of the VPN settings.
• Touch OK. • Touch SAVE.
The VPN is added to the list on the VPN settings screen.
Function availability depends on country and operator.
(1)

93 94
Before adding a VPN, you should set a screen lock 9.1.8 Private DNS
for your phone.
Touch to select private DNS mode.
To connect to/disconnect from VPN
9.2 Connected devices (1)
To connect to a VPN:
• Touch Settings > Network & internet > Advanced > 9.2.1 Bluetooth
VPN.
• The VPNs you have added are listed. Touch the VPN Bluetooth is a short-range wireless communication
you want to connect with. technology that you can use to exchange data, or
connect to other Bluetooth devices for various uses.
• In the dialog that opens, enter any requested
credentials and touch CONNECT. To turn on Bluetooth
To disconnect from a VPN: • Touch Settings > Connected devices>Connection
• Touch the VPN you want to disconnect from. In the preferences>Bluetooth.
dialog that opens, touch DISCONNECT. • Turn on .
To edit/delete a VPN Your device name will appear on screen.
To edit a VPN: To rename your device
• Touch Settings > Network & internet >Advanced > • Touch Settings > Connected devices>Connection
VPN. preferences>Bluetooth.
• The VPNs you have added are listed. Touch the • Turn on Bluetooth, touch Device name.
icon next to the VPN you want to edit.
• Enter a name, and touch RENAME to confirm.
• After editing, touch SAVE.
To delete a VPN:
You are recommended to use Alcatel Bluetooth headsets,
(1)

• Touch the icon next to the selected VPN, then which have been tested and proved compatible with your
touch FORGET to delete it. phone. You can go to www.alcatelmobile.com for more
information about the Alcatel Bluetooth headset.
95 96
To pair/connect your phone with a Bluetooth device efore using MTP, make sure that the driver
B
(Windows Media Player 11 or higher version) has
To exchange data with another device, you need to turn
been installed.
Bluetooth on and pair your phone with the Bluetooth
device with which you want to exchange data. 9.2.2 Printing
• Touch Settings > Connected devices > + Pair new
Touch Printing to activate Print services. You can select
device.
your Default Print Service.
• Touch a Bluetooth device you want to pair your
phone with in the list. 9.2.3 Files received via Bluetooth
• In the dialog that pops up, touch PAIR to confirm. You can view and edit the files received via Bluetooth.
• If the pairing is successful, your phone will be
connected to the device. 9.2.4 Chromebook
To unpair from a Bluetooth device Link devices so that you can text from your computer,
share your phone's internet connection and simplify
• Touch beside the device you want to unpair from. unlocking.
• Touch FORGET to confirm.
9.3 Apps & notifications
To connect your phone to the computer
Touch to view details about the applications installed
• Use the USB cable that came with your phone to
on your phone, to manage their data usage or force
connect the phone to a USB port on your computer.
them to stop.
Swipe down the Status bar to read the notification.
In the Permissions menu of an application, you can
• Open the Notification panel and choose the way
grant permissions for the app, such as allowing the app
which you want to transfer files or touch Settings
to access your Camera, Contacts, Location, etc.
> Connected devices > USB to select. By default,
Charge only is selected.

97 98
9.4 Battery Swipe down the Status bar twice to access the Quick
Settings panel, swipe left and tap to turn on Do
Touch any category in the battery management screen Not Disturb.
to view its power consumption. • Shortcut to prevent ringing
Press power & volume up together to vibrate or mute
9.5 Display calls and notifications.
In this menu, you can adjust your screen brightness, • Default notification sound
wallpaper, font size, Lock screen display, etc. Set the default sound for notifications.
To rotate screen contents when device is rotated, touch • Phone ringtone SIM1
Auto-rotate screen.
Touch to select phone ringtone for SIM1.
9.6 Scheduled power on/off • Phone ringtone SIM2
Touch to select phone ringtone for SIM2.
Turn on the switches to enable scheduled power on/off,
• Silent mode
and preset your power on/off time and repeat mode.
Touch to turn on / off Silent mode.
9.7 Sound • Default alarm sound
Set your alarm ringtone.
Use the Sound settings to configure many aspects of
call ringtones, music, and other audio settings. • Other sounds and vibrations
• Vibrate for calls Set Dial pad tones, Screen-locking sounds, Touch
sounds, etc.
Touch to set your incoming call to vibrate only.
• Do Not Disturb 9.8 Storage
If you do not want to be disturbed by your phone or Enter Settings > Storage to check the usage of storage
information ringtones during work or rest, you can space, and free up more when necessary.
set the Do Not Disturb mode.

99 100
9.9 Privacy Face unlock allows you to unlock your device with
your facial data. Set it according to the on-screen
To protect your privacy, you can set an app to be steps.
allowed or forbidden to access your location, SMS, Ensure that you are facing the phone screen when
phone, etc. Also whether or not to show passwords or using face recognition.
choose the activities and info that you want to Google
NOTE: you need to set a pattern, PIN, or password
to save.
before using face key.
9.10 Location • Smart Lock
Smart Lock keeps your device unlocked when it's
Tap to set whether to allow an app to access your safe with you and locked when it detects that it's
device's location. You can set allowing continual access, been put down.
or only while the app is in use.
• Others
9.11 Security You can also set Emergency service, SIM card lock,
Screen pinning, etc. in Settings > Security.
• Screen lock
Select one method such as None, Swipe, Pattern, 9.12 Accounts
PIN or Password to unlock the screen.
Touch to add, remove, and manage your email and
• Fingerprint other supported accounts. You can also use these
Use your Fingerprint to unlock the screen or take a settings to control how and whether all applications
photo/video, etc. send, receive, and synchronise data on their own
Access Settings > Security > Fingerprint to activate schedules, and whether all applications can synchronise
these functions. user data automatically.
• Face unlock Touch Add account to add an account for the selected
app.

101 102
9.13 Accessibility 9.17 System
Use the Accessibility settings to configure any • System update
accessibility plug-ins you have installed on your phone. If you want to update the system, touch CHECK FOR
UPDATES (refer to "10.1 FOTA Upgrade").
9.14 Smart controls • Languages & input
• Lift to check phone Touch to configure language settings, the on-screen
Turn on to check time, notifications and other keyboard, Google voice typing settings, Pointer
info, pick up your phone. speed, etc.
• Pocket mode • Gestures
Smart control when device in pocket. To set some gestures for convenient use, such
as Jump to camera, Lift to check phone, Prevent
9.15 Digital Wellbeing & parental ringing, etc.
controls • Date & time
Use Date & time settings to customise your
In this menu you can find how much time you have preferences for how date and time are displayed.
spent on the phone and even on each app. You can
• Backup
customise the time limit for using the phone so that
have a healthy and balanced life. Turn on to back up your phone’s settings and
other application data to Google servers. If you
In addition, parents are able to restrict their children's
replace your phone, the settings and data you’ve
usage time to manage their browsing habits.
backed up will be restored onto the new phone when
you sign in with your Google account.
9.16 Google
• Navigation bar
Touch to configure your Google account and service Select your favourite navigation button layout.
settings.
• Reset options

103 104
Tap to Reset Wi-Fi, mobile&Bluetooth, Reset app You can also check Legal information, Build number,
preferences, you won't lose your data with these SIM status and other specs.
settings.
If Erase all date (factory reset) is selected, all data in
your phone's internal storage will be erased, back up
your data before reset.
• Multiple users
Tap to switch between Owner and Guest.
Or you can touch Add user to share this device with
other people by creating additional users.
• Developer options
To enable this function, go to Settings > About
phone, then touch Build number 7 times. Back to
Settings > System > Advanced, now Developer
options is available. The developer options contain
settings that are useful for developing Android
applications.
• Regulatory & safety
Touch to view product information such as Product
model, Manufacturer name, Manufacturer address,
IMEI, CU reference, Bluetooth Declaration ID, etc.

9.18 About phone

View basic information for your phone such as Device
name, etc.

105 106
10 Making the most of your 11 Accessories...........................
phone................................................ Standard accessories
1. Charger
10.1 FOTA Upgrade 2. USB Cable
3. LCD sticker
Use the FOTA (Firmware Over The Air) Upgrade tool to
update your phone's software. To access Updates, from 4. SIM card pin
the app list, touch Settings > System > System update. 5. Quick Start Guide
If you want to update the system, touch CHECK FOR 6. Product safety information leaflet
UPDATES and when that’s finished, your phone will • Accessories depend on country.
have the latest version of the software.
• Only use the Alcatel batteries, chargers, and
During FOTA downloading or updating, to avoid errors accessories included along with your device.
in locating the correct update packages, do not change
your default storage location.

107 108
12
one (1) month warranty for the same defect. Repair or
Warranty............................... replacement may be carried out using reconditioned
components offering equivalent functionality.
Your phone is warranted against any defect or This warranty covers the cost of parts and labour but
malfunctioning which may occur in conditions of normal excludes any other costs.
use during the warranty period of twelve (12) months (1) This warranty shall not apply to defects to your phone
from the date of purchase as shown on your original and/or accessory due to (without any limitation):
invoice. - Non-compliance with the instructions for use or
Batteries (2) and accessories sold with your phone are installation, or with technical and safety standards
also warranted against any defect which may occur applicable in the geographical area where your phone
during the first six (6) months (1) from the date of is used.
purchase as shown on your original invoice. - Connection to any equipment not supplied or not
In case of any defect of your phone which prevents you recommended by TCL Communication Ltd.
from normal use thereof, you must immediately inform - Modification or repair performed by individuals not
your vendor and present your phone with your proof of authorised by TCL Communication Ltd. or its affiliates
purchase. or your vendor.
If the defect is confirmed, your phone or part thereof - Modification, adjustment or alteration of software or
will be either replaced or repaired, as appropriate. hardware performed by individuals not authorised by
Repaired phones and accessories are entitled to a TCL Communication Ltd.
The warranty period may vary depending on your country.
(1)
- Inclement weather, lightning, fire, humidity, infiltration
The life of a rechargeable phone battery in terms of
(2)
of liquids or foods, chemical products, download of
conversation time, standby time and total service life,
files, crash, high voltage, corrosion, oxidation etc.
will depend on the conditions of use and network
configuration. Batteries being considered expendable Your phone will not be repaired in cases where labels
supplies, the specifications state that you should obtain or serial numbers (IMEI) have been removed or altered.
optimal performance for your phone during the first six There are no express warranties, whether written, oral
months after purchase and for approximately 200 more or implied, other than this printed limited warranty or
recharges.
109 110
13 Troubleshooting...................
the mandatory warranty provided by your country or
jurisdiction.
In no event shall TCL Communication Ltd. or any
of its affiliates be liable for indirect, incidental or Before contacting the service centre. here are some
consequential damages of any nature whatsoever, instructions to help you troubleshoot your device:
including but not limited to commercial or financial • For optimal operation, fully charge the battery.
loss or damage, loss of data or loss of image to the full
• To improve the phone’s performance, remove
extent those damages can be disclaimed by law.
unnecessary files or apps on your phone.
Some countries/states do not allow the exclusion
• Update your phone's software via the System update.
or limitation of indirect, incidental or consequential
Alternatively you can touch Settings > System >
damages, or limitation of the duration of implied
System update to update software.
warranties, so the preceding limitations or exclusions
may not apply to you. • Reset your phone via Factory data reset. Touch
Settings->System->Advanced->Reset options-
>Erase all data(factory reset)->Delete all data-
>Delete all data. Another method is to hold down
the Power key and the Volume up key at the same
time when your phone is powered off. All your phone
data will be lost permanently. It is strongly advised to
fully back up your phone data before resetting.
and carry out the following checks:
My phone can't be switched on or is frozen
• When the phone can't be switched on, charge for
at least 20 minutes to ensure the minimum battery
power needed. Then switch it on again.

111 112
• When the phone falls into a loop during power on • Make sure that your battery is not completely
animation and the user interface can't be accessed, discharged; if the battery power has been empty for
press and hold the Power key to reset. This eliminates a long time, it may take around 20 minutes to display
any abnormal OS booting issues caused by third the battery charging indicator on the screen.
party applications. • Make sure that charging is carried out under normal
• If neither method is effective, reset the phone by conditions (0°C (32°F) to 40°C (104°F )).
pressing the Power key and the Volume up key at the • When abroad, check that the voltage input is
same time, and then selecting Wipe data/Factory compatible.
reset. Press the Volume key to select, and press the
My phone can't connect to a network or "No service"
Power key to confirm each selection.
is displayed
My phone has not responded for several minutes
• Try connecting to the network by moving to another
• If your phone doesn’t respond, turn off your phone physical location.
by pressing and holding the Power key until it turns
• Verify the network coverage with your operator.
off and then restart it again.
• Check with your operator that your SIM card is valid.
• If it still doesn't work, reset the phone.
• Try connecting at a later time if the network is
My phone turns off by itself
overloaded.
• Check that your screen is locked when you are not
My phone can't connect to the internet
using your phone, and make sure that the Power
key is not accidentally pressed while the screen is • Make sure that the internet access service of your SIM
unlocked. card is available.
• Check the battery charge level. • Check your phone's internet connection settings.
• If it still doesn't work, reset the phone or update • Make sure that you are in a place with network
software. coverage.
My phone can't charge properly • Try connecting at a later time or another location.
• Make sure that you are using the Alcatel charger that
comes with the phone.
113 114
Invalid SIM card • Make sure that you have not forwarded incoming
• Make sure that the SIM card has been correctly calls.
inserted. • Make sure that you have not barred certain calls.
• Make sure that the chip on your SIM card is not • Make sure that your phone is not in aeroplane mode.
damaged. The caller’s name/number doesn't appear when a call
• Make sure that the service of your SIM card is is received
available. • Check that you have subscribed to this service with
My phone can't make outgoing calls your operator.
• Make sure that you have dialled a valid number and • Your caller may have concealed his name or number.
have touched call icon. I can't find my contacts
• For international calls, check the country and area • Make sure that your SIM card is not broken.
codes.
• Make sure that your SIM card is inserted properly.
• Make sure that your phone is connected to a
• Import all contacts stored on your SIM card to your
network, and the network is not overloaded or
phone.
unavailable.
The sound quality of the calls is poor
• Check your subscription status with your operator
(credit, SIM card validity, etc.). • Adjust the volume during a call by pressing the
Volume key.
• Make sure that you have not barred outgoing calls.
• Check the network strength. Move to a location with
• Make sure that your phone is not in aeroplane mode.
stronger signal strength.
My phone can't receive incoming calls
• Make sure that the receiver, connector and speaker on your
• Make sure that your phone is switched on and phone are clean.
connected to a network (check for overloaded or
I can't use the features described in the manual
unavailable network).
• Check with your operator to make sure that your
• Check your subscription status with your operator
subscription includes this service.
(credit, SIM card validity, etc.).

115 116
• Make sure that this feature doesn't require an Alcatel SIM card PIN locked
accessory. • Contact your network operator to obtain the PUK
When I select a number from my contacts, the number (Personal Unblocking Key) code.
can't be dialled I can't connect my phone to my computer
• Make sure that you have correctly recorded the number • Check to make sure the USB port is not broken. If it’s
in your file. not working, try another USB port on your computer.
• Make sure that you have selected the country code • Make sure USB drivers are properly installed.
when calling an international number.
• If you are using a Windows computer, make sure it
I can't add a contact supports MTP mode. If you are using a Mac, make
• Make sure that your SIM card contacts are not full; sure to install Android File Transfer from www.
delete some files or save the files to the phone. android.com/filetransfer/.
My callers can't leave messages on my voicemail I can't download new files
• Contact your network operator to check service • Make sure that there is sufficient phone storage
availability. space for your download.
I can't access my voicemail • Select the microSD card as the location to store
• Make sure that your operator’s voicemail number is downloaded files.
correctly entered in "Voicemail number". • Check your subscription status with your operator.
• Try later if the network is busy. The phone can't be detected by others via Bluetooth
I can't send and receive MMS • Make sure that Bluetooth is turned on and your
• Check your phone storage as it might be full. phone is visible to other users.
• Contact your network operator to check service • Make sure that the two phones are within Bluetooth’s
availability and MMS parameters. detection range.
• Verify the server centre number or your MMS profile The battery drains too fast
with your operator. • Make sure that you follow the complete charge time
• The server centre may be swamped. Try again later. (minimum 150 minutes).
117 118
• After a partial charge, the battery level indicator • If you still cannot access your phone, apply to the
may not be exact. Wait for at least 20 minutes after authorised repair centre, but remember that it will
removing the charger to obtain an exact indication. not be regarded as warranty case.
• Adjust the screen brightness as appropriate. I forgot some passwords/codes/keys on phone
• Extend the email auto-check interval for as long as • Perform a factory data reset.
possible. • If you still cannot access your phone, apply to the
• Update news and weather information on manual authorised repair centre, but remember that it will
demand, or increase their auto-check interval. not be regarded as a warranty case.
• Exit background-running applications if they are not
being used for extended periods of time.
• Turn off Bluetooth, Wi-Fi, or GPS when not in use.
The phone becomes warm following prolonged
calls, game playing, internet surfing or running other
complex applications
• This heating is a normal consequence of the CPU
handling excessive data. Ending the above actions
will make your phone return to normal temperature.
After a factory data reset is performed, I can't use my
phone without entering Google account credentials
• After a reset is performed, you must enter the
original Google account credentials that were used
on this phone.
• If you don’t remember your Google account
credentials, complete Google account recovery
procedures.

119 120
14
UMTS: B1/2/5/8 (2100/1900/850/900)
Specifications....................... LTE: 1/3/7/8/20/28(full)
(Band frequency and data speed depend on operator.)
Processor:
GPS:
sc9863A
GPS/Glonass, with A-GPS
Platform:
Connectivity:
Android Q
• Bluetooth BT 4.2
Memory:
• 802.11b/g/n
3GB+32GB(1)
• 3.5 mm audio jack
4GB+64GB(2)
• Micro-USB
Dimensions (LxWxT):
Camera:
159.16*75.2*8.65mm
• Back camera: up 13MP AF+5MP FF+2MP FF
Weight:
• Front camera: up to 5MP FF
175g
Audio supported formats:
Display:
MP3, AAC, AMR, AMR WB, PCM/ADPCM, Opus,
HD+ 720x1520 19:9 Flac, Vorbis, MID, AAC LC, HE-AACv1, HE-AACv2
Network: Battery (1):
GSM 850/900/1800/1900

The original battery has undergone rigorous safety

(1)

(1)
5030D inspections to meet qualification standards, the use of
(2)
5030F non-original batteries may be dangerous.
121 122
Capacity: 4000 mAh
Expansion Slot:
microSD™ memory card
(Availability of microSD card depends on market)
Note: Specifications are subject to change without
prior notice.

English - CJA2EN2ALAAA
123